digital changes everything
TRANSCRIPT
Open Up! How Social, Mobile, The Cloud & Big Data Change Everything
Barry Libert, CEO Open Matters
Stand Up
Angry Citizens
Frustrated Customers
Disengaged Personnel
Limited Growth
Solution
Assess
The first step in opening up an organization is seeing where they currently stand. From there we see how we can create significant value, by increasing the flow of information
Physical
Electronic
Social
Open
Information
Value
We help organizations reframe their strategy around the value of today’s open business models
Plan
Implement Once the new strategy is agreed upon, we help identify the specific actions that will support the strategy and set objectives – including the people, processes and technologies.
Align We help implement the reframed strategy– interactions among the organizations’ constituents – to insure that measurable returns are achieved.
Review
Once the organization begins to achieve measurable results, we review where there are additional opportunities for growth – marketing, sales, training, and R&D – in order to chart strategies for expansion.
Results
Economic Value New technologies reduce the amount of capital necessary to operate your organization by 10%, while reducing duplication of effort by 10%, and increasing the value of overall human capital. The result: an EPS growth of 9% for organizations that go open.
Customer Loyalty Web 2.0 technologies improves sales conversion rates by 10%, increases customer loyalty by 10%, and overall satisfaction by 18%. At the same time, these improvements are achieved, marketing and support costs are reduced by 15% and 10%, respectively.
New Ideas Open communications with partners, customers and employees increases the development of successful new ideas from your customers by 20% while reducing time to market by 20%, enhancing profitability by as much as 25%
Employee Engagement Social media makes it easier for employees to communicate and collaborate with their peers by improving their access to information by 30% while improving employee satisfaction by 20%, leading to reduced turnover and training expenses.
Citizen Participation Collaborative technologies improves citizen sentiment, activities and sense of belonging by meaningful amounts.
Stand Up, Again
