digital customer communication for greater experience and loyalty

4
Digital Customer Communication for greater experience & loyalty

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In this global digital world, telecom service providers should transform their customer centric processes to remain competitive. Highly interactive, personalized and consistent communication across multiple channels is the key for enhanced customer experience. New digital services increase the complexity of end-to-end customer experience. Customer centric service providers have to simplify their existing process to make them agile by reducing the number of systems for customer communications.

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Page 1: Digital customer communication for greater experience and loyalty

Digital Customer Communicationfor greater experience & loyalty

Page 2: Digital customer communication for greater experience and loyalty

uniserve™ 360 is a comprehensive, unified customer communication and information management platform that enables digitalization of multi channel customer experience.

GUI based tempelate management & Business Rules

AFP Printing & Self-care portal

On-demand generation of documents

Automated customer communication with interactive experience

Multimodal communication touch points (B2B and B2C)

Unifined platform for sending out communication

Digital transformationacross your enterprise

Transform your customercentric processes

uniserve™ 360 | 2

In this global digital world, telecom service providers should transform their customer centric processes to remain competitive. Highly interactive, personalized and consistent communication across multiple channels is the key for enhanced customer experience.

New digital services increase the complexity of end-to-end customer experience. Customer centric service providers have to simplify their existing process to make them agile by reducing the number of systems for customer communications.

Personalized communication with reports & bill analytics

Innovative approach for customer loyalty

Page 3: Digital customer communication for greater experience and loyalty

Reduced storage, manpower and maintenance costs by eliminating need to maintain multiple applications

Nearly 30% reduction in printing costs & enhances statement distribution speeds by 40%

Reduces the use of 6 separate point solutions for template management by using GUI

15% -20% drop in customer complaints & quicker query resolution

Increased revenue Demographic promotional offers for up-selling /

cross-selling Increase in revenue generated through targeted third party

advertisements Opportunity to generate steady revenue stream by sending

customer-profile specific and targeted message Faster time to market new promotional offers according to

customer segments and demographics

Reduced operational costs

Interactive, personalized and 1:1 trans-promotional consistent customer communication through multiple channels like print, e-mail, SMS and web

Development of customer intimacy through personalized layouts and greetings on bills

Tracking documents sent to customers irrespective of distribution channel

Comprehensive self-care portal that enables online payments, complaints/ service requests registering and tracking, viewing historical data, representing consumption data in graphical formats and providing tools to analyze consumption data

Enhanced customer experience

Agile customer communication

uniserve™ 360 | 3

Page 4: Digital customer communication for greater experience and loyalty

For more details

Intense Technologies Limited www.in10stech.com

Information and content contained in here is an exclusive property of Intense Technologies Limited. The content presented is correct at the time of publishing and is subject to change. Intense, Intense logo are trademarks of Intense Technologies Limited. All other product or brand names are trademarks or registered trademarks of their respective owners.

SecunderabadA1, VikrampuriSecunderabad - 500 009. AP, INDIATel: +91-40-44558585/27849019/27844551Fax: +91-40-27819040e-mail: [email protected]

Mumbai101, Vaishnav Apt, Dr.Charat Singh ColonyNr. Solitare Corporate Park, Chakala, Andheri (E)Mumbai - 400 093.Tel: +91-22-32419713/32064648/28253400e-mail: [email protected]

Bangalore103, Krishna Chambers,20/21, Konena Agrahara, 5th Cross,Airport Road, Bangalore - 560017 Tel: +91-80-324 91083/30588333/9741922511 e-mail: [email protected]

NoidaA-1/E, Sector - 16Noida - 201301Uttar PradeshTel: +91-120- 4743900 to 10e-mail: [email protected]

INDIA

USA

9, Temasek Boulevard # 19-05Suntec Tower 2Singapore 038989Tel: +65-8288-1859e-mail: [email protected]

SINGAPORE

P.O.Box 88174,DubaiTel: +971-4-2653202 / 56-6499568e-mail: [email protected]

UAE

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