digital edge solutions overview services -2014 – application support
TRANSCRIPT
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Digital Edge Solutions Overview
Services -2014 – Application Support
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Agenda
1) Quick view of Digital Edge? Digital Edge Service structure Datacenter Operation services Digital Edge Professional Services
2) Professional Services What do this services cover? How it works? Example of DBA Advisory Review
3) Application ServicesHow it worksExample of SharePointExample of OpenText
4) Digital Edge Value Why Digital Edge?
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Digital Edge Services Structure
Datacenter Operation Management
Monitoring &Operations Desk
HardwareServices
Hybrid Cloud& Hosting
IT TransparencyCompliance
Professional Services
Enterprise Storage DBA Services Virtualization
Application Support
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Digital Edge Services Day to Day Operation Services
Datacenter Operation Management
Monitoring &Operations Desk
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Digital Edge Services
Datacenter Operation Management
1. Alerts – Response, remediation, escalation2. Tickets – Assignment, Classification, Processing, Reporting3. Scheduled activities – performing reporting
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Standard Monitoring
General Information Monitoring
RulesStatus
DefinedSupport
Processes
Escalation
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Performance Statistics
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Database Monitoring
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Database Monitoring - Examples
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Database Monitoring - Examples
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Email Monitoring
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Business Process Monitoring
Business process monitoring includes but not limited to:
- Receiving or not receiving files on time. - Multistep process completion- Transaction Started or Not Started- Transaction finished or not finished- Log entries analysis- Task start and finish- Error catching
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Digital Edge Professional Services
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Datacenter Operation Management
Professional Services
Enterprise Storage
DBA Services
VirtualizationServices
Digital Edge Professional Services
• Design and Provisioning• Operational Audits and Advisory• Administrator• Troubleshooting and maintenance
• Database Design, HA Clustering, Implementation and Administration
• Operational Audits and Advisory• Performance analysis and tuning• Trending and capacity planning
• Capacity and resource planning, Provisioning and Implementation
• Local and Geographical HA clustering• Operational Audits and Advisory• Administration and Performance tuning
Application Support
• Deployment,, Configuration Implementation• Application Specific Monitoring• Standard Operational Procedures• SLA, Troubleshooting, Change management• Customization, Tuning, Integrations
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What is Covered
Digital Edge enters into 2 types of engagements:
Full coverageDigital Edge is responsible for full scope of service for the contracted infrastructure. Services may include:- Deployments, implementations, integrations, customization- Tuning and troubleshooting- SLA enforcement- Change Management- Defined by contract
Advisory coverage- Scheduled Advisory report- On demand analysis, troubleshooting, tuning- On demand reconfiguration, deployment, change
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What are Advisory Services?
Digital Edge designed our Advisory Reports or Audits for following areas:
Oracle/MS SQL Server/MySQL DBA analysis Enterprise storage analysis. VMWare infrastructure analysis.
Our Advisories covers the following aspects: Capacity utilization and trend analysis Performance analysis Incidents and Changes analysis Reconfiguration and patching recommendations
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Application Support Services
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Application Support Services
Today business moves too fast for traditional IT models to be able to follow. It becomes increasingly hard to bring new applications in house and
provision high availability and business continuity for all new components as well as integration pieces with older systems.
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What is covered
Digital Edge enters into 2 types of engagements: Full coverage
Digital Edge is responsible for full scope of service for the contracted infrastructure. Services may include:- Deployments, implementations, integrations, customization- Tuning and troubleshooting- SLA enforcement- Change Management- Defined by contract
Advisory coverage- Scheduled Advisory report- On demand analysis, troubleshooting, tuning- On demand reconfiguration, deployment, change
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Application Support Services
Digital Edge provides structural support supporting following enterprise class systems and applications
- Database Engines (MS SQL Server, Oracle RAC, MySQL)- Mail Servers (Exchange, Lotus Notes)- SAP- Microsoft SharePoint- Microsoft Dynamics- IBM Cognos- Information Builders WebFocus- Open Text- RedDot- Xinet
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Application Support – MS Share Point
A Financial Client Architecture Example
Back office Accounting System
Fund Allocation System
Investor Relationship Management System
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Application Support – MS Share Point
A Financial Client Architecture Screen Shots
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Application Support – MS Share Point
A Financial Client Architecture Screen Shots
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Application Support – MS Share Point
Digital Edge Support Model
1. Setup and configuration2. Support of the SLAs of the product3. Implementation of high availability and disaster recovery4. Customization5. SharePoint programing and third party software integration6. Performance tuning and troubleshooting7. Implementation of new features
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Application Support – MS Share Point
A Workflow Example
Excel Based templatesEasily Editable but
management
Daily, Weekly, Monthly task list per department
SharePointSchedule for daily, weekly, monthly task generation
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Application Support – MS Share Point
Workflow Screen Shots
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Application Support – MS Share Point
Workflow Screen Shots
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Application Support – MS Share Point
Digital Edge Support Model
1. Setup and configuration2. Support of the SLAs of the product3. Implementation of high availability and disaster recovery4. Customization5. SharePoint programing and third party software integration6. Performance tuning and troubleshooting7. Implementation of new features
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Application Support – CMS
Digital Edge Support Model
1. Setup and configuration2. Support of the SLAs of the product3. Implementation of high availability and disaster recovery4. Customization5. SharePoint programing and third party software integration6. Performance tuning and troubleshooting7. Implementation of new features
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Firewall
L o g i c a l A r c h i t e c t u r e ( v e r 3 )
Development Environment• Only developers interacts with this environment• Write implementation code for CMS & LiveServer• All content in this environment is dummy• Developers release only implementation code from this
environment.Developers
Release development code to test environment
Testers
Test Environment• Before testing, test environment is build as copy from
Staging environment• Once staging environment is copied over testing
environment, new development code is applied on it.• Testing is executed by test team
Content Editors
Release toStaging
Back Release to test
Staging Environment• Once testing is successfully executed, only new
development code is brought over to the Staging environment. No content is brought over.
• This is content loading environment. Content editors create & maintain content in this environment.
‘Draft’ version Release to Pre-Prod
Pre Production EnvironmentNew/Edited content is published in draft mode to Pre-Prod.Reviewers review content & send offline approval via email.Workflow approver approves the content in the CMS and set it in ‘release’ mode‘Released’ content then gets published to the production environment Internet
End Users
InternetReviewers
Approval
‘Released’ version Release to Prod
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P h y s i c a l A r c h i t e c t u r e ( v e r 3 )
Fire
wal
l
CMS Live Server
Test CMS Project
Test LS Project
TestEnv
Dev CMS Project
Dev LS Project
DevEnv
CMS
Staging CMS Project
Firewall
Internet
End UsersMOD
Reviewers
Pre Prod Production
Approval
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Application Support – CMS – Change promotion
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Application Support – CMS administration
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Application Support – CMS administration
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Application Support – CMS administration
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Boost Company Operations using Shared IT Resource Pools Leverage our IT expertise Utilize our 24/7 Operational Staff
Concentrate on Asset Management & Vendor Strategies Apply our negotiation tactics to save 10-20% more on your purchases Save by instituting our partner relations & knowledgebase
Gain Your Time Back…
Our Service Value
Digital Edge delivers SMART IT Services that:
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Digital Edge- Our Value
Streamline IT Operations
Increase Market Awareness
Grow IT Expertise
Enhance corporate assets
Ensure business continuity
Guarantee System reliability
Defining Business / IT GoalsLeveraging Best Practice Strategies
LIMITING Purchasing RISKs
Minimize IT Complexity
Plan Future Growth
Enhance Productivity
Digital Edge Offers Complete & Unified Solutions that: