digital enterprises need adaptable and fast itsm software ... · 15.11.2017 · the chaos of...

Digital Enterprises Need Adaptable and Fast ITSM Software

at Low Cost

November 15, 2017

Sponsored By

Hosted By

Vesna Soraic

Senior Marketing Manager

Micro Focus

Today’s Speakers

Bruno Labruere

Senior Director of Engineering for

Service Management

Micro Focus

Jacques Conand

Director of Products for

Service Management

Micro Focus

Torrey Jones

Principal Consultant

Greenlight Group

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Digital Enterprises Need Adaptable and Fast ITSM Software at Low Cost

Jacques Conand, Director of SMA products, Micro Focus

Bruno Labruere, Senior director of SMA engineering, Micro Focus

Built on stability, acquisition and innovation

COBOL

Years 40

Network Management/

Data Protector

Years 30

The New Combined Company:

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IT Operations Management Products

H Y B R I D C L O U D M A N A G E M E N T

S E R V I C E M A N A G E M E N T A U T O M A T I O N

D A T AP R O T E C T I O N

O P E R A T I O N S B R I D G E

D A T A C E N T E R A U T O M A T I O N

O R C H E S T R AT I O N , A N A LY T I C S , C O L L A B O R AT I O N

C O N TA I N E R D E P L O Y M E N T F O U N D AT I O N

N E T W O R K O P E R A T I O N S

M A N A G E M E N T

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Service Management Automation Strategic Framework & Investment Areas

User Experience

ESM

ITAM

ITSM

Platform• Container framework to deploy suite anywhere• Public cloud marketplace availability• MSP ready and friendly• Integration across ITOM suites

• ITIL-certified processes made simple• Analytics-driven ITSM apps• Codeless and version-less

• Asset life cycle, financial management and software license optimization

• Intuitive management of assets in service context• Intelligent recognition of software

• Non-IT apps and workflows: Ideation & Proposal, HR, …• Codeless extensibility to build new apps• Service app store

• Engaging experience with zero effort• Social collaboration• Chatbot-powered interaction

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Micro Focus Service Management AutomationInnovative architecture, built for agility and scale

▪ Intelligent service desk

▪ Easy to use self-service

▪ Automated service modeling and discovery

▪ Codeless configuration

▪ ChatOps collaboration

▪ Multiple deployment options

ITIL® Processes Asset Management Apps and APIs

Machine Learning & Analytics

Service Experience

Mobile

API

Smart EmailChatbots Portal

DiscoveryConfiguration Management

Automation & Orchestration

Container Deployment Foundation

Physical Virtual Cloud Container

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Announcing SMA-X

IT Asset Management:Optimize and ensure compliance

Discovery: IT assets & services

Mobility:Native Android Client

Deployment:Any IT infrastructure

Self-service Portal:End user service and

support requests

Manage IT Services:ITIL certified processes

Contextual Analytics:Improve productivity and

consumption

End User Chatwith Virtual Agent

12

Analytics-based applications…that reach beyond IT to manage the service portfolio and lifecycle

Apps and APIs

API

Core IT Applications

Application PortfolioAsset

ChangeContractIncident

KnowledgeProblemReleaseRequest

Service Asset & ConfigurationService Catalog

Service Level Vendor

Extended IT Applications

ApprovalsChat

Dashboard Financial tracking

IntegrationNative mobile appOn-Call Schedule

ProjectReportsSurveyTasks

Translation on-the-fly Virtual agent

LOB Applications

HR workflowIdea & Proposal

Machine Learning & Analytics

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Scalable and multi-tenant

Multi-tenant console, dashboardChatOps – Seamless integration with Slack/

Mattermost/MS Teams for collaboration on incident handling

…for the highest reach and lowest total cost of ownership

14

Multi-tenant across public cloud (Amazon Web Services), private cloud, virtual, physical

Automated deployment in containers, fully orchestrated by Kubernetes.

Automated scripts and tools provided to ease the deployment & operations in the cloud

Auto-scalability and automated HA/DR

Choice for fast delivery

Flexible deployment options

Easy to install, maintain, and patch with minimal downtime upgrades

Faster time-to-value

Pre-integrated containers, single suite license, and shared services

…based on Micro Focus ITOM Container Deployment Foundation

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Choice of deployment and consumption models

Perpetual Subscription

Customer managedService provider

managed

Customer premise

Private cloud (MSP)

Public cloud(AWS, Azure)

License model

Management model

Deployment model

Pay per use

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Summary

Analytics-based applications that reach beyond IT

Flexible choices for fast delivery

Multi-tenancy and MSP capabilities

17

Demo time

18

19www.greenlightgroup.com | 801-307-0920 | [email protected]

OUR AGENDA

Manage the Chaos From Emerging TrendsManage the Chaos From Emerging Trends

Greenlight IT Operations Services


OUR AGENDA

1| Emerging Trends 2| Resource Optimization 3| Your Challenge, Our Solution


Emerging Trends

From Chaos to Order


ResourceOptimization

…with Modern Virtualization

*Image sourced from: http://www.infoworld.com/article/3072929/linux/containers-101-linux-containers-and-docker-explained.html

http://www.infoworld.com/article/3072929/linux/containers-101-linux-containers-and-docker-explained.html


Emerging Trends

Enterprise Grade


Your Challenge

Our solution


GITOpS

Highlights

▪ Allowing You to Focus on What is Important - By providing customers with anything from basic help desk solutions to full ITIL compliant configuration, GITOpS allows organizations to drastically reduce the time and resources involved with day-to-day administration so they can focus on real, lasting IT improvement.

▪ Providing Ultimate Flexibility - Using existing perpetual or building with our subscription licenses; running from the cloud, or in your public/private cloud environment, GITOpS allows customers to choose a model that best suits the needs of their business.

▪ Proven Enterprise Software Solutions - Leveraging a blend of industry proven Enterprise Software Solutions, GITOpS reduces TCO, maximizes value, and most importantly of all, allows you to focus on the things that are truly important to your organization. GITOpS helps take the Chaos of managing the ITOM environment and turns it into a smooth sailing commodity.

▪ Knowledge and Expertise - GreenLight’s engineering staff, with decades of ITOM experience, has helped many of the world’s largest organizations establish and maintain day-to-day operations of an ITSM environment.

▪ Utilizing GITOpS, customers are able to leverage GreenLight Group’s expertise to run and manage Micro FocusITOM solution for day-to-day operations – taking the technology constraints out of the equation.


GITOpS

Deployment Options

On Premise Private Cloud Public Cloud


GITOpS

Chaos to Order

▪ Providing Ultimate Flexibility - We at GreenLight Group recognize that no two customers are the same. Some customers already have licenses, some don’t. Some customers want a “SaaS” type solution, some want to run software on-premise in their own datacenter(s). Using existing perpetual or building with our subscription licenses; running from the cloud, or in the customers public/private cloud environment, GITOpS allows customers to choose a model that best suits the needs of their business. The pricing model for GITOpS allows GreenLight the utmost flexibility so these customer specific conditions can be accounted for.

▪ Knowledge and Expertise - GreenLight’s engineering staff, with decades of ITOM experience, has helped many of the world’s largest organizations establish and maintain day-to-day operations of an ITSM environment. Utilizing GITOpS, customers are able to leverage GreenLight Group’s expertise to run and manage Micro Focus ITOM solution for day-to-day operations – taking the technology constraints out of the equation.

Licensing Hosting aaS Upkeep GITOpS Pricing = + +


Utility VendorsDockerThe underlying technology used for application containerization into micro services architecture.

Amazon Web ServicesAWS is the standard for cloud compute resources

Greenlight Group provides solutions from the following Software Partners/Vendors

GreenLight

Strategic Partner

Hewlett Packard Enterprise – 10+ years of HP Enterprise

Software Partnership

• Premier HP ITSM Partner in Americas

• Top 10 Largest Software Company in the world

• Strategic Vendor for GreenLight’s IT

Operations Management, Application Delivery

Management, and Big Data Platform Portfolio

Utility VendorsPuppetWith the rapidly changing landscape in IT automation Greenlight leverages Puppet (Open Source or Enterprise) to help fill the gaps in many customers existing automation investments.

VMWareGreenlight believes that the competitive market is driving many best of breed automation technologies, VMWare is at the center of virtualization automation.

Strategic Partner

Redhat – 5+ years of Redhat PartnershipGreenlights heterogeneous and flexible approach allows an organization to leverage existing investments, including Redhat supported technologies such as

• RHEL

• Openshift

• Ansible

• Cloud Forms

Upcoming premier events

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Micro Focus Software UniverseMonaco, March 13 – 15, 2018

Micro Focus ITOM SummitDallas, TX, February 5 – 7, 2018

• Learn from the experience of other Micro Focus customers• Network with other Micro Focus ITOM customers and partners• Meet 1:1 with Micro Focus ITOM leaders and suite experts• Experience the vibrant Micro Focus ITOM community, and most of all Have Fun!

Upcoming Vivit Webinars

November 21, 2017

New! Quality Application Development with Predictive Insights

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digital enterprises need adaptable and fast itsm software ... · 15.11.2017 · the chaos of...

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