digital excellence - rainfocus...digital excellence inventer de nouveaux services et nouveaux usages...

Digital ExcellenceInventer de nouveaux services et nouveaux usagesTémoignage de la ville de Marseille

Fabienne MartyDirecteur Architecture et Management de la Donnée, Ville de Marseille

Eric DelfosseAll Data Sales Director, Oracle

Jean-Marc Hui Bon HoaBusiness Development Manager, Oracle

Safe Harbor Statement

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Copyright © 2016, Oracle and/or its affiliates. All rights reserved. |

63% des entreprises pensent que l’openinnovation accélère la transformation digitale

Chatbots

Citizen Mobile Dev.

Hackathons

Digital Mission

Internet of ThingsBlockchain

Source: https://business.lesechos.fr/directions-numeriques/digital/transformation-digitale/021450570757-s-adapter-ou-se-transformer-les-hesitations-des-entreprises-pre-numeriques-204380.php


78% des entreprises se sentiraient directementmenacées par la montée en puissance des startups

https://www.delltechnologies.com/en-us/perspectives/digital-transformation-index.htm


Programme Oracle #WeLoveStartups


Maintenance connectée du bâtiment


Service Requests

IoT Platform BIData Analytics

NetworkDevices

IoTCloud Service

Service Cloud

Data Flow

Oracle Internet of Things Cloud Service

Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |

Integrated Cloud Platform Services - PaaS

10

ORACLE CLOUDPLATFORM

CONTENT & COLLABORATION

BUSINESS ANALYTICS

MOBILE

Documents Process SitesSocial

Big Data Discovery

DataVisualization

Internet of Things

Business Intelligence

Mobile DocumentsIntegration SitesInternet of Things

INTEGRATION

Internet of Things

GoldenGate SOAIntegration API Manager

APPLICATION DEVELOPMENT

DATA MANAGEMENT

IT OPERATIONS MANAGEMENT

ITAnalytics

LogAnalytics

ApplicationPerformance Monitoring

Database Exadata Big DataBig DataSQL

Big DataPreparation

Database Backup

NoSQLDatabase

ApplicationContainer

Mobile Java ApplicationBuilder

Developer

Oracle Confidential

Confidential – Oracle Internal/Restricted/Highly Restricted 11

Ville de Marseille

Caroline PozmentierAdj. au maire

Sécurité Publiqueet Prévention de la délinquance

Ville de Marseille

Fabienne MartyDirectrice de l’architecture et

management de la donnéeVille de Marseille

Eric DelfosseSales Director

Oracle


Ville de Marseille

Fabienne MartyDirectrice de l’architecture et

management de la donnéeVille de Marseille

Eric DelfosseSales Director

Oracle

Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.

– Backed by intelligence

The Next Killer Apps Will be Bots

14

Bots will start replacing mobile apps. No more looking for an app, downloading an app, updating an app ormanaging an app

Source: Gartner 2016


Communication Evolution (esp. Digital Natives)

15

THEN NOW

spam…

meh…

buh-bye

which?

email?

website?

phone?

hey

What up?

@Philz

+1my app?


What is a Chatbot?

16

Un chatbot est un robot logiciel pouvant dialogueravec un individu ou consommateur par le biais d’un service de conversations automatisées effectuéesen grande partie en langage naturel.

Source: http://www.definitions-marketing.com/definition/chatbot/

17

Video ChatBotDuration 3-4’

Copyright © 2017, Oracle and/or its affiliates. All rights reserved.

Chatbot Industry Momentum

Travel• Boarding Pass• Seats• Notifications• Travel change

Financial Svcs• Account Info• New Loan• Notifications• Insurance Claims

Customer Service• Self Service

Retail• Product Stock• Returns• New designs• Group sharing

Government• Citizen Service• Notifications• Taxes• Licenses

HR• On Boarding• Self Service• Recruitment

Sales• Pipeline Mgmt• Sales KPI• Collaboration

Finance• Expense• Procurement• KPI

Oracle Confidential18

Copyright © 2017, Oracle and/or its affiliates. All rights reserved. Copyright © 2017, Oracle and/or its affiliates. All rights reserved. 19

ChatBots Scale

Chatbots can handle many incoming questions, but…

…staff experts can focus on complex questions

Cannot compute…

handoff to human

Bring it on humans!


Oracle Intelligent ChatBot Service: Key Components

Channel Configurator

DialogFlow

Execution

CustomComponents

in Dialog Flow

AI Engine

• Unified cross-channel chat interface between bots & humans

• Declarative bot builder UI for bot flow

• State machine that executes context driven workflows with scoped variables

• Active machine learning algorithms that identify relationships and extract insights from unstructured data

• SDK to consume backend API’s that satisfy human requests via the bot

Custom

20


5 startups à sélectionner sur le marché français

• Crédits Oracle Cloud

• Mentorat

• Espace de co-working

• Clients et partenaires Oracle

• Co-Working

• Ecosytème d’investisseurs

Candidatures < 30/04