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Digital Government Experience CentreAccelerate your digital transformation

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Digital Government Experience Centre Digital Government Experience Centre

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“ By the year 2020, the Flemish Government will provide all administrative transactions through digital channels.”

Geert Bourgeois, Minister-President, Flemish Government

Digital Government Experience Centre

Creating a moderndigital government

In the last decade, we’ve seen the rollout of successful e-government programmes, enabling citizens and companies to submit requests electronically, and governments to push out information using internet channels.The explosion of mobile technologies is shaping the next wave of ‘service improvement’ and enhanced citizen experiences. Many people, companies and especially entrepreneurs are embracing mobile because they like the 24/7, self-service concept of living.

Today, data is powering the modern government agency. To provide digital services that meet citizens’ expectations, governments need to rely on data being available, processed and visualised instantly. The sheer amount of data also opens up new opportunities and by using big data and analytics techniques, governments can optimize decision-making and develop data-driven processes to support core operations and policy setting.

Cloud is now a necessity. New mobile and data-driven digital services need robustness, agility and flexibility. Cloud, whether public or private, is the optimum platform for delivering all three.

Governments are aware of the value of going digital and understand the reasons why it’s a necessity – the challenge is more about how to transform and manage the complexity of change.

At DXC Technology, we’ve been helping governments with the ‘how’ for many years. It’s the very reason we created the Digital Government Experience Centre (DGX) – a place where you can collaborate, co-create and accelerate your digital transformation with the support of our industry experts and the latest technology solutions.

Citizens have adopted the digital age and so too must governments. DGX will help you to take an outside-in approach and whatever stage of digital journey you are on, we’ll guide you step by step to a successful and enduring outcome.

Frank Huynen DGX Industry Executive

Frank Huynen has spent half of his 30-year ICT experience in the Public Sector, advising clients on how to improve citizen engagement, increase efficiencies and drive administrative simplification.

The world is changing at a rapid pace. The way people communicate, work, socialise, purchase, share, and explore is being redefined by the digital age. So much so that governments must adapt and be as responsive as any other enterprise in the way they interact with people digitally.

Key factors driving the digital agenda 6

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Enabling the modern digital government

Transformation is in our DNA

Our proven track record

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A number of key factors are driving the digital agenda for today’s governments.

Digital citizen experienceThe first is around better citizen experience – delivering personalised online services and expert advice that can be accessed around the clock, anywhere and on any device. Where once paper-based transactions took days or even weeks, the modern citizen now expects them to take seconds.

Data inspired agenciesThe second dimension is that governments need to become data-driven, using the power of knowledge and shared insight to proactively deliver innovative, intuitive services. This will free civil servants from the shackles of administration and transform them into knowledge workers and citizen advisors.

Efficient business modelsThe third factor is about increasing efficiencies and introducing new business models in response to global budget pressures. This means cutting administrative burdens and working smarter across the government ecosystem by automating, standardising and simplifying administrative processes. The more that integrated digital government becomes the norm, the greater collaborative working becomes.

Inclusive collaborative societyThe fourth is about being outcome driven. It’s important for governments to demonstrate economic growth and stability by retaining talent and attracting new enterprises. Aligned with that is the need to increase trust – strong and trusted relationships will bring better economic turnaround, better social interaction and create a dynamic environment that everyone wants to be part of. Participation of citizens and joined-up government are fundamental principles.

Key factors driving the digital agenda

Economic growth

Better healthcare

A safer society

Better education

Employment opportunitiesDigital citizen experience

Engage with DGX to... Accelerate your digital transformation

Achieve better outcomes for society

Efficient business models

Inclusive collaborative society

Data inspired agencies

Plan your roadmap

Build and test prototypes

Get expert insight

Design your solutions

Define your strategy

Social and welfare benefits

A sustainable environment

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Transformation journey

Digital transformation is a journey. At any stage in that journey, the DGX Centre adds value by offering many different engagement experiences, enabling you to explore every aspect of your transformation journey.

Build and test prototypesBuild and test your solution in an iterative and secure way. Use the DGX facilities to run a full Hot House and Proof of Concept to develop and prototype your application. See a live demonstration aligned to your needs – whether that’s an app demonstration or testing the next generation of infrastructure, automation or workload shifting.

Get expert insightBe inspired with different viewpoints from industry’s leading experts. With our DGX Innovation and Trend Sessions, you can learn about the latest Government drivers and trends in IT, and how best to embrace the opportunities they offer. Our Expert Talks and Round Tables feature specialists in a range of engaging topics to ignite ideas and share experiences.

CollaborateCollaboration is at the heart of DGX – digital solutions created by people for people. We bring everybody together from across the ecosystem to help you formulate and test your strategy – government agencies, partner companies, start-ups, service providers, companies and academia. DGX also gives you access to a network of several other Experience and Hot House Centres around the world. So not only do you have the support of a million workdays of Public Sector knowledge that the DXC Technology team brings to the table, you can also plug into experience and expertise from across the globe.

The DGX Centre offers a dynamic and collaborative approach to digital transformation.

Co-createDXC Technology is helping governments slash the time it takes to turn ideas into value. In the DGX Centre, you can co-create your transformation roadmap by exploring how our portfolio of solutions is standardising, simplifying and optimising many daily government operations. You’ll see the solutions and progressive thinking we have around open data, IoT, big data analytics, workplace productivity, applications, infrastructure transformation and security.

AccelerateDigital technologies are revolutionising modern governments. As well as improving the quality of services, increasing efficiencies and reducing costs, you’ll intuitively know what services citizens want, and when and how they want them delivered. You’ll have the agility and resilience to adapt to changing demands quickly and the insight to drive new innovation. By collaborating across your ecosystem you’ll reduce the administrative burden by connecting seamlessly and sharing one source of ‘true’ data. And through an emerging smart city, you’ll see better use of resources, sustained economic growth and happier citizens all round.

Enabling the modern digital government The DGX Centre in Mechelen, Belgium offers a dynamic and collaborative approach to digital transformation. You’ll be inspired by leading industry experts and meet other brilliant minds to envision, roadmap and future proof your strategy through many different engagement experiences. Agency representatives can incubate, design, build and test innovative solutions using the latest technologies to ensure all budgetary, timescale and compliance issues are fully addressed.

Plan your roadmapPlan your roadmap with the DGX road mapping sessions including project-specific consultancy and IT multi-year plan sessions. Also our Architect Blueprint sessions bring your experts together with ours under one roof to model an architecture design for the project or scope you’re working on and baseline for project build and future maintenance.

Define your strategyDefine your strategy with our Envision and Transformation Experience workshops facilitated by our experts. In a collaborative environment, you can look in-depth at all aspects of your strategy including specific challenges. Using a truly inspirational and interactive approach, you can explore what’s possible, elaborate the business case for change, and create a strong understanding of how to start successfully executing your future business model and transformation roadmap.

Design your solutionsDesign your solution using the latest technologies. You’ll have access to all our solutions including the latest offerings around open data, IoT, big data analytics, workplace productivity, applications, infrastructure transformation and security. As well as the solutions themselves, you can see how we’ve applied them to achieve a range of business outcomes for our clients.

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Transformation is in our DNA At DXC Technology, we’re all about empowering technology and transformative ideas. Our people have decades of experience in successfully collaborating with organisations just like yours.

When you combine all that with DGX’s unique approach to transformation it’s a winning formula for success. What sets us apart is the way we work alongside clients to roadmap how to transform using a unique blend of youthful and mature perspectives to realise the art of the possible.

“ HPE (now DXC) facilitates the payment of the scholarships for all students in Flanders, and transformed it from a fully manual and paper-based process to a digital platform. The grants are easier to process, paid faster and with less errors.”

Flemish Government

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12+ During the past 12 years, we’ve partnered with the Flemish Government throughout their digital transformation journey.

1m We have local expertise on digital transformation based on a million workdays of knowledge.

400+ More than 400 government experts support the Belgium government sector with services ranging from network security, application development to strategic multi-year programmes.

50+ We have 50+ years of applications development experience and manage more than one million applications globally.

#1 According to a Whitelane Research Outsourcing Study amongst the European Public Sector, we ranked top for service satisfaction compared with other service providers.

67% 67% of the top 100 companies in the Fortune Global 500 generate real-time, actionable insights with our open source solutions.

Accelerating citizen engagement

Accelerating education

Accelerating efficiencies

Accelerating a sustainable environment

Accelerating a safer society

“ The Sentinel SDN application takes away a lot of the manual labour that we used to do. We now know exactly where the infections are and how many there are – we can detect threats and respond in a proactive manner. That saves us hours of work every week.”

Ballarat Grammar, Australia

The Australian Tax Office’s digital platform supports the distribution of 14 million emails and 1 million SMSs, helping to cut costs, increase revenue, improve compliance and enhance citizen engagement.

Australian Tax Office

“ HPE (now DXC) Belgium developed and maintains the application suite for the food control agency, so that livestock can be tracked from the stable to your plate.”

Food Safety Agency, Belgium Government

The Teacher Retirement System of Texas now has a 360° view of existing member accounts through a fully integrated and compliant digital solution, helping to accelerate efficiencies and retirement services for members.

Teacher Retirement System of Texas

The County of San Diego increased the productivity of Probation Officers by 54% by introducing a mobile application, dramatically improving the way they engage with probationers and access vital information.

County of San Diego

Auckland Transport has improved public safety following the implementation of a Big Data analytics platform using video and social media sources.

Auckland Transport

“ We jointly defined the strategy for open data and subsequently worked out an enterprise architecture and roadmap to implement the platform. This helped the Flemish Government achieve its goal of becoming #1 in Open Data.”

Agency Information Flanders, Flemish Government

With the support of Smart Energy and Smart Water Metering, the City of Detroit has reduced operating costs, promoted water conservation and improved citizen engagement.

City of Detroit

“ Citizens expect immediate answers and immediate service delivery. MAGDA saves approximately €100m a year on a €2m operating budget: now that is a ROI and a good example for digital services.”

Flemish Government

“ HP (now DXC) Earth Insights is transforming environmental science. Until now, the right data, the technology and scale have been noticeably missing from our field. What once took a team of scientists weeks, months or more to analyze can now be done by a single person in hours.”

Conservation International

Our proven track record We’ve been helping clients to transform into effective digital governments for many years. In fact, our proven transition and transformation methodology has already been used successfully to support more than 1,000 government and commercial clients across the globe. Our Public Sector clients all share the same goals – to increase value, lower costs and improve the citizen experience through insight and innovation.

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No matter what stage of the digital journey you’re on or what your goal is – better citizen engagement, creation of a smart city, starting a new business or something else – DGX marks the spot.

Start to experience your digital future today at:

www.dgxcentre.com [email protected] @dgxcentre #DigiGovX

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About DXC

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology

© 2017 DXC Technology Company. All rights reserved. April 2017www.dxc.technology

www.dgxcentre.com

digital government experience centre · digital government experience centre digital government...

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