digital government: not complicated, just hard
DESCRIPTION
Tom Loosemore, Deputy Director of the U.K.'s Government Digital Services, is redesigning government to start with user needs. During his keynote, he will explore how the GDS is creating better outcomes for residents by building ongoing feedback loops between policy and service delivery. Watch the video online: https://www.youtube.com/watch?v=OBl5rRV8OfU&list=PL65XgbSILalWFStqV0z0N9pvftstJ8AAh&index=13 Get involved with Code for America: www.codeforamerica.org/actionTRANSCRIPT
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Digital government: Not complicated. Just hard.
Tom Loosemore UK Government Digital Service
GDS
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GDS
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GDS
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GDS
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The Strategy is Delivery
GDS
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GOV.UKTransformationIdentity AssuranceTechnologyPerformance
GDS
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GOV.UK
GDS
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25 of the most important transactions in government
GDSgov.uk/transformation
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GDS
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GDSgov.uk/performance
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GDS
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We're not here to change government websites.
GDS
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We're here to change government.
GDS
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How?
GDS
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Shape.Language.Process.
GDS
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Recognise this process?
GDS
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1. Write Policy2. Guess Requirements3. Procure IT system4. Inflict on Users5. Operate (aka Stasis)
GDS
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It was broken before.
Now, it’s existential.
GDS
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There is a better way.
GDS
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Digital service design
“Reinventing services using the opportunities given to us by the Internet”
GDS
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GDS
Get a room.
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GDS
Gather a small, talented, multi-disciplinary team.
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Make sure they understand the policy intent
GDS
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GDS
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GDS
Make sure they understand your values and your principles
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GDSgov.uk/designprinciples
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Then let them focus on user needs.
GDS
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GDS
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GDS
Do the hard work to
make it simple
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GDS
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GDS
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GDS
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Thank You
@tomskitomski
GDS