digital inclusion in south yorkshire_hannah goraya
TRANSCRIPT
Focused Evidence of Digital Inclusion Impact
Uncovering the Evidence of Digital Impact:5th Social Digital Research Symposium Programme
25th April 2013
Anecdotes from...
Digital Inclusion in South Yorkshire
A research project for the four South Yorkshire local authorities and
Sheffield Hallam University funded by the TSB and the ESRC.
Skype in care homes
(Making learning relevant)
‘It just sat in the corner’ ‘We had to give them the keys to the cupboard in the end’
Skype in care homes
Identify need for Skype
Organise session
Run session
Normal duties resume.
Identify need for Skype
Skilled staff member
Interested residents
List of who they’d call
Check capability of family and friends
Organise session
Run session
Refresh session 1-2-1
Review quarterly.
Employee Confidence
‘Older people aren’t interested.’
‘Young people already know it.’
‘I don’t think he’ll be interested, he’s got a nice car.’
Also, lack of confidence/ training can undermine professional status.
Contact points
What support organisations do you deal with on a weekly basis?
“...Doctors, Physiotherapists, Occupational Therapists, Chemists, Secretaries, Consultants, Suppliers – for syringes, Care workers, Children's Hospice, Psychologist – for emotional development, Dentist, Epilepsy Nurse, Motability – for the car blue badges etc, Nurses for the weekend, School, Hydrotherapy, Sensory (they‟re Private), Visually Impaired team... Most are weekly or two weekly contacts, some like the Hospice are only once a month for booking dates to go in”
Annabel, Telephone Interview, 2011
Outreach
Via/ with support workers.
At relevant locations.
With a purpose.
Other examples
Reports available at: http://independent.academia.edu/HannahGoraya
‘Digital Inclusion in South Yorkshire’
‘Surfing the Seven Cs’
Questions?