digital transformation for karnataka bank through api led ... · wso2 is the api manager platform...
TRANSCRIPT
![Page 1: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/1.jpg)
Digital Transformation
for Karnataka Bank
Through API led
Integration
![Page 2: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/2.jpg)
Confidential
Exzatech Business Case Study
![Page 3: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/3.jpg)
Confidential
Need & Solution Objectives
![Page 4: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/4.jpg)
Confidential
India's twelfth largest private sector bank
11 million customers | 8,500 employees
848 branches | 1540 ATMs | 442 e & mini lobbies
US$ 11 Billion (2019)
Snapshot
![Page 5: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/5.jpg)
Confidential
The Need
![Page 6: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/6.jpg)
Confidential
Digital Transformation Framework
Exzatech convinced Karnataka Bank to transform from a traditional “you
come to us / stand in queue at bank” approach to a “we’ll come to you”
stance. This was a turned the traditional thinking on it head.
Customer Experience Design
Exzatech also proposed optimizing the “Turn Around Time” (TaT) for
repeated regular business, spanning: loan application processing,
account opening, payments integration and a host of others.
TAT Optimization
The onus was squarely on “reducing human errors” by integrating
automation into processes.
Error Reduction
![Page 7: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/7.jpg)
Confidential
With this vision, the bank conceptualized the “Digital Transformation Initiative” and set up a separate unit – “Digital Center of Excellence” for this purpose.
Busines
s
Slides
Digital Centrefor Excellence
![Page 8: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/8.jpg)
Confidential
Exzatech Consulting And Services Private Limited is an integral part of Karnataka Bank’s “Digital Center of Excellence” providing the Consulting, Infrastructure, integration, application development and maintenance services. A dedicated team of IT professionals are working with the Bank’s internal team to turn the vision into reality.
WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the
foundation for Digital Journeys undertaken by the Bank.
Role of Exzatech & WSO2
![Page 9: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/9.jpg)
Confidential
Primary Goals
•
•
•
•
•
•
Reduce the “Turn Around Time” (TaT) for primary activities from Hours/Days to Minutes
![Page 10: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/10.jpg)
Confidential
Challenges – Business & Technical
![Page 11: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/11.jpg)
Confidential
DCE – Products delivered & Accrued Business Benefits
Digital Center of Excellence was incepted in February 2018 and has delivered strongly on the following:
![Page 12: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/12.jpg)
Confidential
Customer Experience & Application Snapshot
![Page 13: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/13.jpg)
Confidential
Enhanced Customer Experience Design
![Page 14: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/14.jpg)
Confidential
Real-Time UIDAI Portal Verification
![Page 15: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/15.jpg)
Confidential
Real-Time PAN Portal Verification
![Page 16: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/16.jpg)
Confidential
Easy & Quick Customer Profile Creation
![Page 17: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/17.jpg)
Confidential
Detailed Profile Creation & Management
![Page 18: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/18.jpg)
Confidential
Detailed Profile Creation & Management
![Page 19: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/19.jpg)
Confidential
Detailed Profile Creation & Management
![Page 20: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/20.jpg)
Confidential
User Personalization Options & Management
![Page 21: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/21.jpg)
Confidential
Rapid Account Creation & Activation
![Page 22: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/22.jpg)
Confidential
Key Benefits
![Page 23: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/23.jpg)
Confidential
Architecture & Roadmap
![Page 24: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/24.jpg)
Confidential
Solution ArchitectureCurrently deployed at the bank
![Page 25: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/25.jpg)
Confidential
Current Deployment Architecture
![Page 26: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/26.jpg)
Confidential
A Brief Introduction
•
•
•
•
•
•
•
•
•
WSO2 API Manager
![Page 27: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/27.jpg)
Confidential
WSO2 API Manager is being used to
![Page 28: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/28.jpg)
Confidential
Integration of Auto-debit process of the insurance premiums with both health and general insurance partners of the bank.
Payment Integration
Application processing, auto-debit of the balance etc., integration with the partner credit card companies.
Credit card
Integrate sales associates to offer loans and account related activities seamlessly
Seamless Integration
Act as an API service aggregator and provider in future
API Aggregation
Integrate developer community by exposing some of their core APIs for foster innovation.
Developer community integration
Roadmap – A look into the future
![Page 29: Digital Transformation for Karnataka Bank Through API led ... · WSO2 is the API Manager Platform provider. WSO2’s API Manager lays the ... Customer Experience & Application Snapshot](https://reader034.vdocument.in/reader034/viewer/2022042916/5f556a7c503e66714c33a831/html5/thumbnails/29.jpg)
Confidential
T h a n k Yo u
R e a d y t o T r a n s f o r m ?
s a l e s @ e x z a t e c h c o n s u l t i n g . c o m + 9 1 - 8 0 - 6 8 2 3 4 9 9 9