digital transformation in retail - sap retail forum 2015

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Use this title slide only with an image Lori Mitchell-Keller Global GM, Consumer Industries, SAP Digital Transformation in Retail Unleash your data and create a customer driven culture

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Page 1: Digital Transformation in Retail - SAP Retail Forum 2015

Use this title slide only with an image

Lori Mitchell-KellerGlobal GM, Consumer Industries, SAP

Digital Transformation in RetailUnleash your data and create a customer driven culture

Page 2: Digital Transformation in Retail - SAP Retail Forum 2015

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2Internal

Digital consumers

Page 3: Digital Transformation in Retail - SAP Retail Forum 2015

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 3Internal

Putting retail at the forefront of digital disruption

Source: Bain and Co.; Leading a Digital Transformation

Page 4: Digital Transformation in Retail - SAP Retail Forum 2015

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 4Internal

Disruptions create both risk and opportunity

Sources: Global center for digital business transformation, 2015 ; Cracking the digital Code, McKinsey Global Survey, Sep 2015

% of respondents

who say the risk of being put of

business increases due to digital disruption

Expected effects of digital, next 3 years

49%

17%

Page 5: Digital Transformation in Retail - SAP Retail Forum 2015

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 5Internal

This opportunity is like no other

1850

Industrial economy

2020

Digital economy

1990

Internet economy

IT economy

1970

$0.36T$12.10T

$27.50T

$90.0TGrossworld

product

Page 6: Digital Transformation in Retail - SAP Retail Forum 2015

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 6Internal

How are you participating?

Hiding from change isn’t an option

Following the crowd isn’t the answer

Become adaptable, agile, fast moving, hyper aware

Page 7: Digital Transformation in Retail - SAP Retail Forum 2015

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 7Internal

What is holding you back?

Organizational Challenges

Lack of leadership, talent, motivation, incentives, organizational structures

Technology Challenges

Lack of data, insights, speed, money for innovation, technology infrastructure, agility

Lack of internal leadership or talent for digital projects

Lack of data and understanding of impact of digital

Inability to keep pace with faster speed of business under digitalInability to adopt

experimentation mind-set

Lack of dedicated funding for digital initiativesMisaligned interests

between digital & traditional businesses

Lack of senior management desire to change status-quo

Lack of technology infrastructure

Organizational structure not designed for digital

Business processes too inflexible to take advantage of new opportunitiesSource: McKinsey, Sep 2015

Most significant challenges to meeting priority for digital programs

Page 8: Digital Transformation in Retail - SAP Retail Forum 2015

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 8Internal

Leading in digital economy requires a digital core

Digital Core

Digital Econom

yDigital

Enterprise

Page 9: Digital Transformation in Retail - SAP Retail Forum 2015

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 9Internal

Digital core interconnects all aspects of the value chain in real time

SAP HANA Platform

Digital Core

CustomerExperience

Omni-Channel

WorkforceEngagement

Assets& Internetof Things

SupplierCollaboration

Business Networks

Page 10: Digital Transformation in Retail - SAP Retail Forum 2015

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 10Internal

Allowing you to re-imagine your business in whole new ways

Page 11: Digital Transformation in Retail - SAP Retail Forum 2015

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 11Internal

Allowing you to re-imagine your business in whole new ways

Page 12: Digital Transformation in Retail - SAP Retail Forum 2015

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 12Internal

Allowing you to re-imagine your business in whole new ways

Page 13: Digital Transformation in Retail - SAP Retail Forum 2015

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 13Internal

3 leaders that are re-imagining business with digital at its core

SAP HANA Platform

Digital Core

CustomerExperience

Omni-Channel

WorkforceEngagement

Assets& Internetof Things

SupplierCollaboration

Business Networks

Loblaw

Amer, Mohamed
suggest 3 slide buildsfirst is with Loblawsecond with Kroger (removes Loblaw)third is Under Armour (removes Kroger)so only one customer name is up when Lori introduces each one.
Page 14: Digital Transformation in Retail - SAP Retail Forum 2015

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 14Internal

3 leaders that are re-imagining business with digital at its core

SAP HANA Platform

Digital Core

CustomerExperience

Omni-Channel

WorkforceEngagement

Assets& Internetof Things

SupplierCollaboration

Business Networks

Loblaw

Amer, Mohamed
suggest 3 slide buildsfirst is with Loblawsecond with Kroger (removes Loblaw)third is Under Armour (removes Kroger)so only one customer name is up when Lori introduces each one.
Page 15: Digital Transformation in Retail - SAP Retail Forum 2015

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 15Internal

3 leaders that are re-imagining business with digital at its core

SAP HANA Platform

Digital Core

CustomerExperience

Omni-Channel

WorkforceEngagement

Assets& Internetof Things

SupplierCollaboration

Business Networks

Kroger

Amer, Mohamed
suggest 3 slide buildsfirst is with Loblawsecond with Kroger (removes Loblaw)third is Under Armour (removes Kroger)so only one customer name is up when Lori introduces each one.
Page 16: Digital Transformation in Retail - SAP Retail Forum 2015

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 16Internal

3 leaders that are re-imagining business with digital at its core

SAP HANA Platform

Digital Core

CustomerExperience

Omni-Channel

WorkforceEngagement

Assets& Internetof Things

SupplierCollaboration

Business Networks

Kroger

Amer, Mohamed
suggest 3 slide buildsfirst is with Loblawsecond with Kroger (removes Loblaw)third is Under Armour (removes Kroger)so only one customer name is up when Lori introduces each one.
Page 17: Digital Transformation in Retail - SAP Retail Forum 2015

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 17Internal

3 leaders that are re-imagining business with digital at its core

SAP HANA Platform

Digital Core

CustomerExperience

Omni-Channel

WorkforceEngagement

Assets& Internetof Things

SupplierCollaboration

Business Networks

Under Armour

Amer, Mohamed
suggest 3 slide buildsfirst is with Loblawsecond with Kroger (removes Loblaw)third is Under Armour (removes Kroger)so only one customer name is up when Lori introduces each one.
Page 18: Digital Transformation in Retail - SAP Retail Forum 2015

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 18Internal

3 leaders that are re-imagining business with digital at its core

SAP HANA Platform

Digital Core

CustomerExperience

Omni-Channel

WorkforceEngagement

Assets& Internetof Things

SupplierCollaboration

Business Networks

Under Armour

Amer, Mohamed
suggest 3 slide buildsfirst is with Loblawsecond with Kroger (removes Loblaw)third is Under Armour (removes Kroger)so only one customer name is up when Lori introduces each one.
Page 19: Digital Transformation in Retail - SAP Retail Forum 2015

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 19Internal

Unleash your data for a digital future

Empower Connect Collaborate

Page 20: Digital Transformation in Retail - SAP Retail Forum 2015

© 2014 SAP AG or an SAP affiliate company. All rights reserved.

Thank youLori Mitchell-KellerGlobal General ManagerConsumer Industries, [email protected]