digital transformation in the public sector through council lenses · 2018-06-12 · digital...
TRANSCRIPT
© Copyright Fortinet Inc. All rights reserved.
Digital Transformation in the Public Sector through Council Lenses
Ian Ridsdale 9th May 2018
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▪ Current role : Fortinet – Public Sector Team
▪ Background : 18 Years in Public Sector
▪ Experience :» Teaching
» School Advisor
» Asst. Head of IT
Introduction – Ian Ridsdale UK Education Manager
3
Public Sector Environment
Austerity
Uncertain Political
Environment
Extensive Regulatory
Environment
There’s no money left!
4
Unprecedented Change in the Public Sector
Channel
ShiftingDigital
Transformation
Enables
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The Security Implications of Digital Transformation
Increasing Risk Exposure
and Data Breaches
Protecting a Broader Attack
Surface
Differing Regulations ,
Compliance & Certification
Requirements
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Four Objectives For Public Sector Digital Transformation
Digital Customer
Service Digital Workforce
▪ Deliver the best customer
experiences
▪ Simplify interactions
▪ Open and transparent data
▪ Digital technology use to
improve service delivery
and employee productivity
▪ Using data turned into
intelligence for more
informed decisions
▪ Increase cyber threats
awareness
Digital Place Digital Collaboration
▪ Establish the Public Sector
as a Smart Place
▪ Invest in cyber security to
protect systems and data
▪ Participate in Big data
projects and build highly
adaptive secure ICT
infrastructure and systems
that collaborate and share
services.
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Challenges I experienced..
Digital Customer Service
Providing best customer experience and maintain compliance.
Digital Workforce
Service delivery and flexibility - Flexible working requirements,
estate rationalisation, secure connectivity to network
Digital Place
Protecting services, educating staff, enabling them to do their
jobs
Digital Collaboration
Traded Services – Flexibility, monitoring & Reporting
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Strategies and solutions…
Digital Customer services – Enabling and facilitating
Digital Workforce – Staff!
Digital Place – Making the invisible visible
Digital Collaboration – ‘One size doesn’t fit all’
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Summary…
…My journey with Digital Transformation
…and continuing the conversation!
Ian Ridsdale
Email: [email protected]
Mob: 07545 206099
