digital transformation maturity and risk
TRANSCRIPT
Digital Transformation: Risk and Maturity Assessment
Mark Pedersen
Risk Appetite
•What is the Risk Appetite of your organisation?
Understand Context
Assess Symptoms
Review Maturity
Curiosity Acceptance Selection Transformation
Indicators Awareness of the trend toward digital but not seeing the relevance to this organisation.
Acceptance that the organisationneeds to adopt a digital posture but not sure where to start.
A pilot project is being / has been selected; or an initial pilot failed and the initiative is starting over from scratch
A successful pilot project has been completed and broader DT activities are now underway
Focus of Risk Mitigation External risks of: • Disruption,• disintermediatio
n • decline in value
of servicesInternal risk:• inability to pivot.
Internal risks:• Unclear objectives• Organisational
tension• Lack of capabilityExternal risks:• Competitor moves
first
Internal risks:• Unsuitable pilot• Organisational change
management• Unmanaged technical
risks• Morale impact of
(second) failureExternal risks:• Competitor moves first• Reputation impact of
failure
Internal risks:• Unscalablemethodology• Change fatigue• Technical risks in legacy
systemsExternal risks:• Maintenance customer
satisfaction (and reputation)
Case Study: NDIS
•Primary delivery platform: mobile devices•User profile: –limited experience, accessibility highly important
• Integration requirements: –business data workflows integrated across Siebel, SAP and .NET web interface
•Solution maturity: –no previous experience with individual client facing solution
•Security: –highly important
•Reputation risk: –extreme
Risk Clusters
•Architecture• Integration•Performance•Reliability•Compatability•Security
Technical Risks
Symptoms
• Numerous work arounds• Poor scalability• Frequent dropouts• Limited device support• Loss of sensitive data
Technical Risks
Culture trumps Process
Cucumbers get more pickled than brine gets cucumbered.
Risk Clusters
• Architecture• Integration• Performance• Reliability• Compatability• Security
• OrganisationalCulture• Customer Engagement• Delivery Speed• Delivery Quality
Technical Risks Culture & Process Risks
Symptoms
• Numerous work arounds• Poor scalability• Frequent dropouts• Limited device support• Loss of sensitive data
• Solutions rejected by stakeholders
• Significant rework• Limited delivery windows
• Late defect discovery• Cost blowouts
Technical Risks Culture & Process Risks
•Real world engagement reveals unexpected use cases….
Risk Clusters
• Architecture• Integration• Performance• Reliability• Compatability• Security
• Conceptual Design• OrganisationalResponsivenss
• Reputation • Market share
• Organisational Culture• Customer Engagement• Delivery Speed• Delivery Quality
Technical Risks Culture & Process Risks Product-‐Market Fit
Symptoms
• Numerous work arounds• Poor scalability• Frequent dropouts• Limited device support• Loss of sensitive data
• Poor value delivery• Lack of awareness• Difficulty pivoting• Negative headlines• Displaced by a disrupter
• Solutions rejected by stakeholders
• Significant rework• Limited delivery windows
• Late defect discovery• Cost blowouts
Technical Risks Culture & Process Risks Product-‐Market Fit
How would you rate your Digital Transformation
maturity?
• Jonathon Wright, Director of Digital Engineering, Hitachi UK
• Digital Transformation keynote• WinOps workshop• @ DigitalMothershipSymposium• Thurs 9 June, 10am – 5pm• Collective Campus, 20 Queen St• Register via EventBrite
