digital transformation towards sustainable and resilient ... · digital strategy vs. digital...
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© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Digital Transformationtowards Sustainable and Resilient Societies
Danairat T.
Digital Transformation Director, Public Services
SAP Thailand Co., Ltd.
March 2018
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Digital Strategy vs. Digital Transformation
Digital Strategy Digital Transformation
Project or Program Level Enterprise Wide Level
Bottom-up or Top-Down approach Top-down approach
Quick Term Win Medium to Long Term Win
Technology Leads The Changes Process or Culture Leads The Changes
Serve the needs of one particular
business group
Serve the needs of an enterprise or
inter-enterprise
Eg. Create Digital Channel and Social Analytic for
Marketing Business Unit,
Image processing for Production Business Unit
Eg. Re-define company mission, transforming
organization and revise business processes with related
policies and adopt new technologies into cross-function
business units
Related Technologies: Cloud Computing, Big Data, Smart Devices (Mobile, IoT/IoE, 3D Printing, etc.), Social
Network/AI Technology, Cyber-physical system (CPS), Advanced System Architectures and Securities
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Digital Transformation Framework
“Innovation”
“Efficiency”
“Sustainability”
Vision,
Mission
Statements
Dig
ita
l
Init
iati
ve
s?
Big DataDigital
SecurityCloud
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Digital Transformation Framework
“Innovation”
“Efficiency”
“Sustainability”
Vision,
Mission
Statements
Dig
ita
l
Init
iati
ve
s?
Big DataDigital
SecurityCloud
Anytime?
Anywhere?
Any devices?
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Business Services &
Business ObjectivesNew
Services
Optimized
Services
Retired
Services
Big DataDigital
Security
“Innovation”
“Efficiency”
“Sustainability”
Cloud
Vision,
Mission
Statements
Digital Transformation Framework
1. Pick you flagships:-• New Services• Optimized Services• Retired Services
Start with the end in mind
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Digital Transformation Framework
Digital Platform
Business Services &
Business ObjectivesNew
Services
Optimized
Services
Retired
Services
CEO
CFOCOOCMO
Big DataDigital
Security
“Innovation”
“Efficiency”
“Sustainability”
Cloud
Digital Organization
Vision,
Mission
Statements
2. Link up with your partnerships• Knowledge• Experiences• Skills• Characters• Behavior
Value Co-Creation
in Sharing Economy
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Digital Initiatives
Business Services &
Business ObjectivesNew
Services
Optimized
Services
Retired
Services
CEO
CFOCOOCMO
Big DataDigital
Security
“Innovation”
“Efficiency”
“Sustainability”
Cloud
Data Monetization
New Customers, Channels
IoT, Smart Devices
Business Process
Optimization/Outsourcing
Smart Workforce
Enterprise
Metamorphosis
Digital Organization
Business Process as a ServiceMore ControlMore Flexible
Vision,
Mission
Statements
Digital Transformation Framework
3. Establish Digital PlatformBusiness processes and digital touch points need to be designed together.
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Digital Transformation Framework
Sustainability
Prosperity Stability
Digital Initiatives
Business Services &
Business Objectives
New
Services
Optimized
Services
Retired
Services
CEO
CFOCOOCMO
Big DataDigital
Security
“Innovation”
“Efficiency”
“Sustainability”
Cloud
Data Monetization
New Customers, Channels
IoT, Smart Devices
Business Process
Optimization/Outsourcing
Smart Workforce
Enterprise Metamorphosis
Digital Organization
Business Process as a Service
More ControlMore Flexible
Vision,
Mission
Statements
The Summary
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
The second to none team.
Thank you.Sharing has a power
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Back up Slides
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Digital Transformation Reference Model
Who
How
What
Why
When
Digital Initiatives
Business Services &
Business ObjectivesNew
Services
Optimized
Services
Retired
Services
CEO
CFOCOOCMO
Big DataDigital
Security
“Innovation”
“Efficiency”
“Sustainability”
Cloud
Data Monetization
New Customers, Channels
IoT, Smart Devices
Business Process
Optimization/Outsourcing
Smart Workforce
Enterprise
Metamorphosis
Digital Organization
Business Process as a ServiceMore ControlMore Flexible
Vision,
Mission
Statements
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Digital Transformation Reference Model
Design Thinking,
PESTLE, SWOT
Service Innovation,
Value Creation
Organization Agility,
Change Management
PMBOK,
BPM,
DMBOK
ITIL
Digital Initiatives
Business Services &
Business ObjectivesNew
Services
Optimized
Services
Retired
Services
Big DataDigital
Security
“Innovation”
“Efficiency”
“Sustainability”
Cloud
Data Monetization
New Customers, Channels
IoT, Smart Devices
Business Process
Optimization/Outsourcing
Smart Workforce
Enterprise
Metamorphosis
Digital Organization
Business Process as a ServiceMore ControlMore Flexible
Vision,
Mission
Statements
aa a
with other frameworks
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Digital Transformation Reference Modelwith Balanced Scorecard framework
Digital Initiatives
Digital Platform
Business Services &
Business ObjectivesNew
Services
Optimized
Services
Retired
Services
CEO
CFOCOOCMO
Big DataDigital
Security
“Innovation”
“Efficiency”
“Sustainability”
Cloud
Data Monetization
New Customers, Channels
IoT, Smart Devices
Business Process
Optimization/Outsourcing
Smart Workforce
Enterprise
Metamorphosis
Digital Organization
Business Process as a ServiceMore ControlMore Flexible
Vision,
Mission
Statements
Learning &
Growth
Internal
ProcessCustomer FinancialFinancial
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Digital Transformation Reference Modelwith TOGAF ADM framework
Business
Architecture
App & Data
Architecture
Technology
Architecture
Architecture
Vision
Digital Initiatives
Digital Platform
Business Services &
Business ObjectivesNew
Services
Optimized
Services
Retired
Services
CEO
CFOCOOCMO
Big DataDigital
Security
“Innovation”
“Efficiency”
“Sustainability”
Cloud
Data Monetization
New Customers, Channels
IoT, Smart Devices
Business Process
Optimization/Outsourcing
Smart Workforce
Enterprise
Metamorphosis
Digital Organization
Business Process as a ServiceMore ControlMore Flexible
Vision,
Mission
Statements
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Digital Transformation Reference Modelwith FEA 2.0 framework
Digital Initiatives
Digital Platform
Business Services &
Business ObjectivesNew
Services
Optimized
Services
Retired
Services
CEO
CFOCOOCMO
Big DataDigital
Security
“Innovation”
“Efficiency”
“Sustainability”
Cloud
Data Monetization
New Customers, Channels
IoT, Smart Devices
Business Process
Optimization/Outsourcing
Smart Workforce
Enterprise
Metamorphosis
Digital Organization
Business Process as a ServiceMore ControlMore Flexible
Vision,
Mission
Statements
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
SAP’s Framework for Digital BusinessThe Digital Core – It is no coincidence
© 2018 SAP SE or an SAP affiliate company. All rights reserved.
Digital Transformation Solution Domains
# Domain Increasing of Revenue (ม ั�งค ั�ง)
Resource Optimization (ย ั�งยนื)
Reduce Risk (ม ั�นคง)
1 Finance Increase Revenue Create Services Portfolio
Compliance with laws regulations
2 Customer New Products,Service, Promotion Innovation
Reuse Business Channels
Service Continuity and Availability, Retired Services
3 Internal Create NewBusiness Process
Eliminate Production Cost
Standardize Change Control, Eliminateunnecessary laws
4 Learning and Growth
Seek more Talent People
Standardize Skill Required
Enterprise Knowledge Repository, Work from home, Smart workplace