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© 2018 SAP SE or an SAP affiliate company. All rights reserved. Digital Transformation towards Sustainable and Resilient Societies Danairat T. Digital Transformation Director, Public Services SAP Thailand Co., Ltd. March 2018

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  • © 2018 SAP SE or an SAP affiliate company. All rights reserved.

    Digital Transformationtowards Sustainable and Resilient Societies

    Danairat T.

    Digital Transformation Director, Public Services

    SAP Thailand Co., Ltd.

    March 2018

  • © 2018 SAP SE or an SAP affiliate company. All rights reserved.

  • © 2018 SAP SE or an SAP affiliate company. All rights reserved.

    Digital Strategy vs. Digital Transformation

    Digital Strategy Digital Transformation

    Project or Program Level Enterprise Wide Level

    Bottom-up or Top-Down approach Top-down approach

    Quick Term Win Medium to Long Term Win

    Technology Leads The Changes Process or Culture Leads The Changes

    Serve the needs of one particular

    business group

    Serve the needs of an enterprise or

    inter-enterprise

    Eg. Create Digital Channel and Social Analytic for

    Marketing Business Unit,

    Image processing for Production Business Unit

    Eg. Re-define company mission, transforming

    organization and revise business processes with related

    policies and adopt new technologies into cross-function

    business units

    Related Technologies: Cloud Computing, Big Data, Smart Devices (Mobile, IoT/IoE, 3D Printing, etc.), Social

    Network/AI Technology, Cyber-physical system (CPS), Advanced System Architectures and Securities

  • © 2018 SAP SE or an SAP affiliate company. All rights reserved.

    Digital Transformation Framework

    “Innovation”

    “Efficiency”

    “Sustainability”

    Vision,

    Mission

    Statements

    Dig

    ita

    l

    Init

    iati

    ve

    s?

    Big DataDigital

    SecurityCloud

  • © 2018 SAP SE or an SAP affiliate company. All rights reserved.

    Digital Transformation Framework

    “Innovation”

    “Efficiency”

    “Sustainability”

    Vision,

    Mission

    Statements

    Dig

    ita

    l

    Init

    iati

    ve

    s?

    Big DataDigital

    SecurityCloud

    Anytime?

    Anywhere?

    Any devices?

  • © 2018 SAP SE or an SAP affiliate company. All rights reserved.

    Business Services &

    Business ObjectivesNew

    Services

    Optimized

    Services

    Retired

    Services

    Big DataDigital

    Security

    “Innovation”

    “Efficiency”

    “Sustainability”

    Cloud

    Vision,

    Mission

    Statements

    Digital Transformation Framework

    1. Pick you flagships:-• New Services• Optimized Services• Retired Services

    Start with the end in mind

  • © 2018 SAP SE or an SAP affiliate company. All rights reserved.

    Digital Transformation Framework

    Digital Platform

    Business Services &

    Business ObjectivesNew

    Services

    Optimized

    Services

    Retired

    Services

    CEO

    CFOCOOCMO

    Big DataDigital

    Security

    “Innovation”

    “Efficiency”

    “Sustainability”

    Cloud

    Digital Organization

    Vision,

    Mission

    Statements

    2. Link up with your partnerships• Knowledge• Experiences• Skills• Characters• Behavior

    Value Co-Creation

    in Sharing Economy

  • © 2018 SAP SE or an SAP affiliate company. All rights reserved.

    Digital Initiatives

    Business Services &

    Business ObjectivesNew

    Services

    Optimized

    Services

    Retired

    Services

    CEO

    CFOCOOCMO

    Big DataDigital

    Security

    “Innovation”

    “Efficiency”

    “Sustainability”

    Cloud

    Data Monetization

    New Customers, Channels

    IoT, Smart Devices

    Business Process

    Optimization/Outsourcing

    Smart Workforce

    Enterprise

    Metamorphosis

    Digital Organization

    Business Process as a ServiceMore ControlMore Flexible

    Vision,

    Mission

    Statements

    Digital Transformation Framework

    3. Establish Digital PlatformBusiness processes and digital touch points need to be designed together.

  • © 2018 SAP SE or an SAP affiliate company. All rights reserved.

    Digital Transformation Framework

    Sustainability

    Prosperity Stability

    Digital Initiatives

    Business Services &

    Business Objectives

    New

    Services

    Optimized

    Services

    Retired

    Services

    CEO

    CFOCOOCMO

    Big DataDigital

    Security

    “Innovation”

    “Efficiency”

    “Sustainability”

    Cloud

    Data Monetization

    New Customers, Channels

    IoT, Smart Devices

    Business Process

    Optimization/Outsourcing

    Smart Workforce

    Enterprise Metamorphosis

    Digital Organization

    Business Process as a Service

    More ControlMore Flexible

    Vision,

    Mission

    Statements

    The Summary

  • © 2018 SAP SE or an SAP affiliate company. All rights reserved.

    The second to none team.

    Thank you.Sharing has a power

  • © 2018 SAP SE or an SAP affiliate company. All rights reserved.

    Back up Slides

  • © 2018 SAP SE or an SAP affiliate company. All rights reserved.

    Digital Transformation Reference Model

    Who

    How

    What

    Why

    When

    Digital Initiatives

    Business Services &

    Business ObjectivesNew

    Services

    Optimized

    Services

    Retired

    Services

    CEO

    CFOCOOCMO

    Big DataDigital

    Security

    “Innovation”

    “Efficiency”

    “Sustainability”

    Cloud

    Data Monetization

    New Customers, Channels

    IoT, Smart Devices

    Business Process

    Optimization/Outsourcing

    Smart Workforce

    Enterprise

    Metamorphosis

    Digital Organization

    Business Process as a ServiceMore ControlMore Flexible

    Vision,

    Mission

    Statements

  • © 2018 SAP SE or an SAP affiliate company. All rights reserved.

    Digital Transformation Reference Model

    Design Thinking,

    PESTLE, SWOT

    Service Innovation,

    Value Creation

    Organization Agility,

    Change Management

    PMBOK,

    BPM,

    DMBOK

    ITIL

    Digital Initiatives

    Business Services &

    Business ObjectivesNew

    Services

    Optimized

    Services

    Retired

    Services

    Big DataDigital

    Security

    “Innovation”

    “Efficiency”

    “Sustainability”

    Cloud

    Data Monetization

    New Customers, Channels

    IoT, Smart Devices

    Business Process

    Optimization/Outsourcing

    Smart Workforce

    Enterprise

    Metamorphosis

    Digital Organization

    Business Process as a ServiceMore ControlMore Flexible

    Vision,

    Mission

    Statements

    aa a

    with other frameworks

  • © 2018 SAP SE or an SAP affiliate company. All rights reserved.

    Digital Transformation Reference Modelwith Balanced Scorecard framework

    Digital Initiatives

    Digital Platform

    Business Services &

    Business ObjectivesNew

    Services

    Optimized

    Services

    Retired

    Services

    CEO

    CFOCOOCMO

    Big DataDigital

    Security

    “Innovation”

    “Efficiency”

    “Sustainability”

    Cloud

    Data Monetization

    New Customers, Channels

    IoT, Smart Devices

    Business Process

    Optimization/Outsourcing

    Smart Workforce

    Enterprise

    Metamorphosis

    Digital Organization

    Business Process as a ServiceMore ControlMore Flexible

    Vision,

    Mission

    Statements

    Learning &

    Growth

    Internal

    ProcessCustomer FinancialFinancial

  • © 2018 SAP SE or an SAP affiliate company. All rights reserved.

    Digital Transformation Reference Modelwith TOGAF ADM framework

    Business

    Architecture

    App & Data

    Architecture

    Technology

    Architecture

    Architecture

    Vision

    Digital Initiatives

    Digital Platform

    Business Services &

    Business ObjectivesNew

    Services

    Optimized

    Services

    Retired

    Services

    CEO

    CFOCOOCMO

    Big DataDigital

    Security

    “Innovation”

    “Efficiency”

    “Sustainability”

    Cloud

    Data Monetization

    New Customers, Channels

    IoT, Smart Devices

    Business Process

    Optimization/Outsourcing

    Smart Workforce

    Enterprise

    Metamorphosis

    Digital Organization

    Business Process as a ServiceMore ControlMore Flexible

    Vision,

    Mission

    Statements

  • © 2018 SAP SE or an SAP affiliate company. All rights reserved.

    Digital Transformation Reference Modelwith FEA 2.0 framework

    Digital Initiatives

    Digital Platform

    Business Services &

    Business ObjectivesNew

    Services

    Optimized

    Services

    Retired

    Services

    CEO

    CFOCOOCMO

    Big DataDigital

    Security

    “Innovation”

    “Efficiency”

    “Sustainability”

    Cloud

    Data Monetization

    New Customers, Channels

    IoT, Smart Devices

    Business Process

    Optimization/Outsourcing

    Smart Workforce

    Enterprise

    Metamorphosis

    Digital Organization

    Business Process as a ServiceMore ControlMore Flexible

    Vision,

    Mission

    Statements

  • © 2018 SAP SE or an SAP affiliate company. All rights reserved.

    SAP’s Framework for Digital BusinessThe Digital Core – It is no coincidence

  • © 2018 SAP SE or an SAP affiliate company. All rights reserved.

    Digital Transformation Solution Domains

    # Domain Increasing of Revenue (ม ั�งค ั�ง)

    Resource Optimization (ย ั�งยนื)

    Reduce Risk (ม ั�นคง)

    1 Finance Increase Revenue Create Services Portfolio

    Compliance with laws regulations

    2 Customer New Products,Service, Promotion Innovation

    Reuse Business Channels

    Service Continuity and Availability, Retired Services

    3 Internal Create NewBusiness Process

    Eliminate Production Cost

    Standardize Change Control, Eliminateunnecessary laws

    4 Learning and Growth

    Seek more Talent People

    Standardize Skill Required

    Enterprise Knowledge Repository, Work from home, Smart workplace