digitale fabriek - i2 - icms

DIGITALE FABRIEK EN INFORMATIE/KENNIS INTELLIGENTIE

Hans Van Heghe – [email protected]

10/04/2012 1copyright, all rights reserved, Hans Van Heghe

mailto:[email protected]�

ABOUT H. VAN HEGHE

Engineer with strong interests in “brain” sciences (psychology, neurology, …)

Worked earlier for Texas Instruments, Bekaert(Delaware Computing) Lernout&Hauspie, FICS, Write!

Is active in the Knowledge Management domain since 1996 , as an expert, as a lector, as an architect, delivering advice and knowledge solutions to over 500 organisationsspent +50.000 hours on the subject

Emphasis on (keywords)results/deliver; end-user; pragmatism; performance; strategy & vision

Publications “learning to swim in information” (2006) “knowledge centric management” (2011) Series of articles and white papers

“A clear vision content-wise, and very good.”

“A must-know for every knowledge management professional.”

“Very informative, I found the psychological backgrounds to knowledge management especially appealing.”

“It was unexpectedly inspiring and of high quality, I learnt about a really good and future-oriented solution.”

“Valuable and innovative!”“Enriching!”“A practical view of knowledge

management.”


ICMS GROUP NV

WHO ARE WE?

research and development company in the domain of information and knowledge management

Over 50% of revenue goes to R & D

Since 1998 the specialist on mastering the information & knowledge

Patents on Virtual Dynamic Folders in US and Europe

Privately owned (founder, Allegro Investment Fund, private persons)

The first and far the best to deliver JERI® (just enough relevant information, when & where needed)

Offices in Köln, London & Utrecht

10/04/2012copyright, all rights reserved, Hans Van Heghe 4

Methods, publications,

best practices, trainings, …

consulting organisationstraining organisations

Content Advisors (B)i4knowledge (Nl)Content Capital (UK)

Technology, algorithms,

computational models

INTEGRATORSproduct organizationsprivate cloud solutions

TiNK.euThinkingTeam.comNormX.net

Blue Bird projects

For special projects; non-standard disruptive innovation on information/knowledge

www.icmsgrp.comwww.TiNK.eu

www.ContentAdvisors.bewww.knowledge-centric-managent.com

http://www.icmsgrp.com/�

http://www.tink.eu/�

http://www.contentadvisors.be/�

http://www.knowledge-centric-managent.com/�

IS KNOWLEDGE REALLY IMPORTANT????


YOUR INFORMATION & KNOWLEGE NEEDS?


accessibility productivity

not awarebase of decisions

risksexposure

low service levels

re-use

re-inventingtoo much information

not knowing

up-to-date

what do we know

what we don’t know

wrong versionlost in the organisation

who are we waiting for

WHAT OTHERS SAY …Paul Romer(1993).

In a world with physical limits, it is discoveries of big ideas together with the discovery of millions of little ideas that make persistent economic growth possible

Peter Drucker(1969)

Knowledge, during the last few decades, has become the central capital, the cost center and the crucial resource of the economy.

Marshall (1920)

Knowledge is our most powerful engine of production; it enables us to subdue nature and force her to satisfy our wants. Organization aids knowledge.

Larry Prusak(1996)

The only thing that gives an organization a competitive edge is … what it knows, how it uses what it knows and how fast it can know something new

Edith Penrose (1959)

Economists have always recognized the dominant role that increasing knowledge and information plays in economic processes, but have, for the most part, found the whole subject of knowledge and information too slippery to handle...


ACCEPT THE FACT 1

you will have less experienced people available

in the short future

capture and make your knowledge re-usable

in time and space

copyright, all rights reserved, Hans Van Heghe 810/04/2012

ACCEPT THE FACT 2

your knowledge makes you outstanding in the market

show and expose your knowledge

re-think your business, define new services and products

starting from the under-valorized knowledge and experience

beware of knowledge leakage


ACCEPT THE FACT 3

your staff looses per day on average AT LEAST:

1.5 hour on searching and not finding

1.5 hour on re-inventing, re-writing, re-solving, re-answering, re-explaining, re-…

and much more on

risk & compliance

wrong decisions

missed opportunities


THINK ABOUT ….LESSONS LEARNED


a world of knowledge

KM preparation & know-how•CMM for KM•Human Competencies•K sources•K logistics•parameters for succes

Knowledge Workerperspective•too much information•insufficient K•lost knowledge

KM context & building blocks•value of K•JERI•TINK ICK model•business processes•communication

KnowledgeOrganizationperspective•operational•tactical•strategic

KM FRAME WORK HANS VAN HEGHE


ACCEPT CHAOS & VOLUME

Inevitable

1 year publications in chemical domain requires 266 years of reading


VALUE OF KNOWLEDGE REALIZED TO REALIZE

=

- cost of creation

- cost of maintenance

+ value at application* number of applications


SHARING KNOWLEDGE?

Human

Respect

Sharing= speaking

Re-use= listening


ONE CAN HAVE KNOWLEDGE WITHOUT KNOWING IT (PLATO)

Expertise in fingers

Continuously changing

Learn to

detect

structure

communicate


TACIT KNOWLEDGE PROBLEM

Access to people

Knowledge not easilycodified

Trust – sharing

Trust – reuse

Peer rating/feedback

Community(time & space)


QUALITY OF INFORMATION AND KNOWLEDGE

Author

Revised

Maintaned

Enriched


UNDERSTANDING YOUR EVOLUTION ONDOCUMENTS, E-MAIL, INFORMATION, COLLABORATION, KNOWLEDGE, CHAOS


MOSTorganisations


AUTOMATED INFORMATION INTELLIGENCEAND MORE ….

STARTING POINTS

no question to answer, no problem to solveno need to secure knowledge (80%)

leave the chaos (mushroom-ownership), and add reliability and automatic intelligence

focus on end-user with answers and JERI®

search & find+ automatic expertise location detection (42%)

maintenance, maintenance and validationof crucial knowledge domains (multi-media)


TECHNOLOGY ACTIVATES YOURORGANISATION’S CONTEXTUAL INTELLIGENCE

Automatic meta-umbrella on top of all your information and knowledge sources(also on people, chaos and external)

TiNK4u approachis much easier

keep existing solutionsonly important/valuable

information is managed in a box

organisation’s Contextual Intelligence as a meta repository on topunlocking the real value


exte

rnal

peop

le

pape

r

chao

s

stru

ctur

ed

yourorganisational

context

AUTOMATED INFORMATION INTELLIGENCEON ALL YOUR SOURCES

always FIND in all yourreliable sources

your multiple points-of-view

collaborate on relevant & reliable content

personal JERI®informed – alerts (static)

auto classify

index

TiNK

intelli-gence

infor-mation

ana-lyse

mails documents files paper webpages


AUTOMATED KNOWLEDGE WORKER PROFILESRESPECTING PRIVACY

the real expert whocan help me!

Training/demandcolleagues with same issues

automated personal JERI®informed – alerts (dynamic)

auto-profiling

people

TiNK

writesearch read answerA FEW KNOWLEDGE WORKER ACTIVITIES

learn


communities websites intranets fileservers

paper manuals contractscomplains

…

databasesDMS

?? ?? ??google per source

per source

per source

collegues

??per

source

mailserver

only myinbox

Maintenance assistance

stor

e in

TiN

Kbas

e

notificationinformed

stor

e in

TiN

Kbas

e

AUTOMATED KNOWLEDGE CAPTURING & REPORTINGFOCUS ON RE-USE WITH NO EXTRA EFFORT

58%

42%

question- answer knowledge

object question - answer knowledge

object

? 90%

10%

33%

Auto-capturing requested knowledgeReal experts become more visibleDecrease in interruptions of experts

Knowledge Reporting:Risks – Usage – Missing

One needshuman assistance 67%

An expert needsassistance from

other experts


AUTOMATED DISCOVERYKNOW AND BE KNOWN

mails documents

question- answer knowledge

object

files paper webpages

How to be informed?How to collaborate?How to be warned?

How to …?Alerts Related information

Notifications

Similar expertsSimilar interestsSimilar needs


SEARCH & FIND WITH POWERFUL INTEGRATED FEATURES

Automatictopic clustering

Automaticmeta-filtering

Improved relevancy percentage

DISCOVERY

Find related experts


YOUR ACTION PLAN: BE PREPARED FOR THE FUTURE

Let information intelligence do the work for you Auto-classification

Social computing – people profiling

Expert locator & expert collaboration

Discovery

Capture & reuse your critical knowledge, know-how Learn people todetect, structure and communicate

Capture (written or multi-media)

Knowledge Centric Management Manage your knowledge organisation

Dicover new opportunities based on know-how(different from traditional products)


Intermediate results

RESULT DOMAINS (SKYRME ASSOCIATES)


KM results Organisational results

Results of knowledge centric management


START NOW!Thank [email protected]