PROPRIETARY & CONFIDENTIAL INFORMATION

DigitalGlobe   is a leading provider of commercial high-resolution earth observation and advanced geospatial solutions that help decision makers better understand our changing planet in order to save lives, resources and time. With the most sophisticated commercial satellite constellation in orbit, DigitalGlobe creates the world’s smartest images – giving customers the confidence to make the decisions that matter most.

Headquartered in Westminster, Colorado, the company

reported FY 2016 revenues of 725.4 million.

DigitalGlobe was transitioned from SAP support to Spinnaker Support in December of 2016 and signed a 12-month support agreement covering the calendar year of 2017. They are now reducing their annual support fees by

62% versus SAP while realizing a higher quality of service.

Spinnaker Support’s third-party SAP support scope of services include software break-fix, general inquiry support), and advisory support for topics spanning interoperability, cloud strategy, virtualization, security,

performance tuning, and more. Break fixes resolve issues with both standard and custom code. Response rates for P1 and P2 issues have averaged less than eight minutes.

SAP Environment❖ Version: ECC 6 Enh2

❖ Support Team Locations: Westminster, CO

❖ Languages Supported: American English

❖ Production Environments Supported: 10

❖ Functional Apps Supported: ❖ Finance and Control: GL, New GL, AP, AR, Special

purpose ledger, bank accounting, asset accounting, cash budget, market risk, cash and loan management, treasury management, funds management, and CPM;

❖ Sales and Distribution: Purchasing, inventory management, warehouse management, invoice verification, MRP, materials ledger, production planning and control, plant maintenance, and quality management;

❖ BusinessObjects 3.1❖ Global Trade Solutions: compliance management,

custom management, and risk management;❖ HRMS: application management, benefits, employee

management, incentive wages, gross payroll processing (to ADP integration), compensation management, recruitment, time management, and travel expenses;

❖ 3rd-Party Integrations and Interfaces: Vertex, Optima VIM, ADP Payroll, Onesource Virtual

❖ Surrounding Architecture: ❖ Hardware: Dell❖ Operating System: SunOS 5.10❖ Database: Oracle 11g

Empowering the world’s top organizations

DigitalGlobe is the world’s leading provider of high-resolution earth imagery, data and analysis for industries ranging

from environmental monitoring and mapmaking to defense and public safety.

Customer Success BriefThird-Party SAP Support

“One of the smarter decisions we’ve made. Our SAP system is humming and we are redirecting savings to fund long-term initiatives that will sustain our competitive advantages.”

Patrick Miller, Director, Customer and Business Solutions