digitize your guest experience - cadd emirates · mobile check-in once the the guest is pre...
TRANSCRIPT
![Page 1: DIGITIZE YOUR GUEST EXPERIENCE - CADD Emirates · MOBILE CHECK-IN Once the the guest is pre checked-in, the guest can complete check-in through mobile experience Key Features •Room](https://reader033.vdocument.in/reader033/viewer/2022051812/602bab9ef00f38281e7ee598/html5/thumbnails/1.jpg)
DIGITIZE YOUR GUEST EXPERIENCE
![Page 2: DIGITIZE YOUR GUEST EXPERIENCE - CADD Emirates · MOBILE CHECK-IN Once the the guest is pre checked-in, the guest can complete check-in through mobile experience Key Features •Room](https://reader033.vdocument.in/reader033/viewer/2022051812/602bab9ef00f38281e7ee598/html5/thumbnails/2.jpg)
Introduction
Founded in 2011 & acquired by Shiji in 2019, MyCheck is the hospitality industry's leading mobile payment technology provider offering various products to equip hotels and restaurants with a powerful digital customer engagement experience.
MyCheck offers services for various stages of the guest journey, including Book, Stay, and Dine.
![Page 3: DIGITIZE YOUR GUEST EXPERIENCE - CADD Emirates · MOBILE CHECK-IN Once the the guest is pre checked-in, the guest can complete check-in through mobile experience Key Features •Room](https://reader033.vdocument.in/reader033/viewer/2022051812/602bab9ef00f38281e7ee598/html5/thumbnails/3.jpg)
Our Hotel Customers
![Page 4: DIGITIZE YOUR GUEST EXPERIENCE - CADD Emirates · MOBILE CHECK-IN Once the the guest is pre checked-in, the guest can complete check-in through mobile experience Key Features •Room](https://reader033.vdocument.in/reader033/viewer/2022051812/602bab9ef00f38281e7ee598/html5/thumbnails/4.jpg)
Contactless check in / check out
STAY
![Page 5: DIGITIZE YOUR GUEST EXPERIENCE - CADD Emirates · MOBILE CHECK-IN Once the the guest is pre checked-in, the guest can complete check-in through mobile experience Key Features •Room](https://reader033.vdocument.in/reader033/viewer/2022051812/602bab9ef00f38281e7ee598/html5/thumbnails/5.jpg)
PRE CHECK-IN
Let your guests start their stay before arriving at the hotel.
Self check-in saves time and provides better experience for the
guest, while enhancing the hotel’s control.
Key Features
• Fill in customized registration card
• Update and Validate payment method via
“MyCheck Wallet“ interface
• Scan ID (in development)
• ETA can be sent/stored in PMS
• Notification pushed to the guest when the
room is ready
![Page 6: DIGITIZE YOUR GUEST EXPERIENCE - CADD Emirates · MOBILE CHECK-IN Once the the guest is pre checked-in, the guest can complete check-in through mobile experience Key Features •Room](https://reader033.vdocument.in/reader033/viewer/2022051812/602bab9ef00f38281e7ee598/html5/thumbnails/6.jpg)
MOBILE CHECK-IN
Once the the guest is pre checked-in, the guest can complete check-in
through mobile experience
Key Features
• Room selection (only available in Opera).
• Create a digital key (only available via SDK
or full white label app).
• Check-in manually at front desk and notify
the guest.
![Page 7: DIGITIZE YOUR GUEST EXPERIENCE - CADD Emirates · MOBILE CHECK-IN Once the the guest is pre checked-in, the guest can complete check-in through mobile experience Key Features •Room](https://reader033.vdocument.in/reader033/viewer/2022051812/602bab9ef00f38281e7ee598/html5/thumbnails/7.jpg)
MOBILE VIEW FOLIO/CHECK-OUT
During their stay, guests can view their folio. When it’s time to leave,
guests can self check-out quickly and easily.
Key Features
• Review live folio status
• Self check-out – view stay summary
and complete the payment
• Post stay payments even after the
guest has checked out
• Check-out with alternative payment
methods
• Email receipt
• Take a survey
![Page 8: DIGITIZE YOUR GUEST EXPERIENCE - CADD Emirates · MOBILE CHECK-IN Once the the guest is pre checked-in, the guest can complete check-in through mobile experience Key Features •Room](https://reader033.vdocument.in/reader033/viewer/2022051812/602bab9ef00f38281e7ee598/html5/thumbnails/8.jpg)
POST STAY SURVEY
Send the guest a post stay survey through ReviewPro or other third-party providers
![Page 9: DIGITIZE YOUR GUEST EXPERIENCE - CADD Emirates · MOBILE CHECK-IN Once the the guest is pre checked-in, the guest can complete check-in through mobile experience Key Features •Room](https://reader033.vdocument.in/reader033/viewer/2022051812/602bab9ef00f38281e7ee598/html5/thumbnails/9.jpg)
CHECK-IN VIA KIOSK
Key Features
• Find the reservation
• Present the registration card (if prefilled through the
mobile experience, it will be pre-populated)
• Scan ID (in development)
• Charge the guest Credit Card for the stay
• Post payment method in the PMS for authorization
(Will be card not present transaction)
• Generate a physical Key
• Pre-check-in the guest and notify once room is ready
• Send a link for in stay and checkout experience
through mobile
![Page 10: DIGITIZE YOUR GUEST EXPERIENCE - CADD Emirates · MOBILE CHECK-IN Once the the guest is pre checked-in, the guest can complete check-in through mobile experience Key Features •Room](https://reader033.vdocument.in/reader033/viewer/2022051812/602bab9ef00f38281e7ee598/html5/thumbnails/10.jpg)
PAYMENT
A payment platform for a comprehensive
global payment experience