dim 1008-business communication
TRANSCRIPT
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CODE: DIM 1008BUSINESS COMMUNICATION
ASSIGNMENT
NAME : CHAM VENG FEII
NRIC : 921023-14-7037
H/P NUMBER: +6016-3811245
NOVEMBER 2010 SEMESTER
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1.0 CONTENT
NO TOPICS PAGES
1.0 Contents 1
2.0 Introduction 3-5
3.0 Meaning of curriculum vitae 5-11
3.1 Curriculum Vitae
4.0 Meaning of invitation of interview 11-14
4.1 Invitation of Interview & interview
5.0 Meaning of letter of acceptance 15-16
5.1 Letter of Acceptance
6.0 Meaning of letter of resignation 17-19
6.1 Letter of Resignation
7.0 CONCLUSION 20
8.0 REFERENCES 21
9.0 COURSEWORK 22
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2.0 Introduction to Business Communication
Business communication is performed by relaying information to people throughout
the organization in many different ways. Some of these methods include the phone, email,
and in person. All methods have different factors to whether or not they are effective. The
definition of business communication includes all departments, staff, clients, and people
involved are aware of what is going on and there is no confusion.
Communication is a process by which meanings are exchanged among people
through the use of words. Business communication is a process of transmitting
information and thoughts between various parts of an organization and also to people
outside the organization such as customers, investors, suppliers etc. The main function of
the business communication is to convey your message or thoughts effectively to the
reader.
Communication is one of the most important factors in any organization or
relationship. Without communication, things do not work properly and can be mixed up.
When you can communicate properly in a business then things run smoothly and there is
no confusion. Today, technology has allowed for many outlets and highways of
communication to take place through the use of cell phones, pagers, email, and even
holding old fashioned meetings.
Cell phones are one of the most common forms of business communication today.
Most companies provide cell phones for their employees and they require them to carry
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them on and off the job. This allows people to be available when they are off the clock if
there is an emergency and they need to be called in. This form of communication is good
to be able to get in touch with someone but when you have an important topic to discuss,
it is best it is not done over the phone.
When it comes to updating the definition of business communication, email
communication would be a standard item to be added. Email has become one of the most
common forms of business communication. There's a set of norms and ethics that come
with email communication, considering that it eliminates the interpreation of body
language, tone and gestures. An email is a conveyed message that allows interpretations
if it is not clearly stated. At the same time an email is an official document that can be
saved and used pro or against you. It is best if you never delete an email from a client or
other staff members. This is because you can use it later to refer back to if you need to.
Also, email is required to backed up for a business for up to 7 years for legality purposes.
Email provides a copy and proof that something was said to you. If you have an
agreement through email it can hold up in court. One thing to keep in mind is that if you
need to speak to someone about something that is serious it is not always best to use
email. There are certain rules about business communication through email that you must
learn also. For example, using capital letters in a sentence can be construed as you
screaming at the other person. Although you may not mean anything of the sort, many
people follow these guidelines for email.
Speaking to someone in person is the best method of business communication.
Technology has allowed you to communicate with people around the world through other
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methods to save company money. However, when you speak to someone in person it is
more certain that there will not be any misunderstanding when you walk away from the
conversation. Today, you can set up a web conference if you want to meet with someone
in person on the other side of the world. This still allows you to have face-to-face
meetings without being in the same room.
The definition of business communication has many forms and many different
methods with a company. The goal is to relay a message to another person successfully
without there being any confusion about what you mean. Misunderstandings occur all of
the time and some people are easily offended. It is important to be aware of issues that
might arise with attitudes and the way messages need to be conveyed.
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3.0 Meaning of Curriculum Vitae
Curriculum Vitae means "course of life" in Latin. A Curriculum Vita is also called a
CV or vita, and is an overview of your professional accomplishments. In the United
States, the curriculum vitae are used almost exclusively by those pursuing an academic or
medical career. In Europe, the curriculum vitae are much more common than a resume. A
curriculum vitae is a typically a "living document" which will reflect the developments in
a professional's career, and thus should be updated frequently. In contrast, a resume is
normally updated only when one changes jobs or completes some form of training or
education.
Curriculum vitae are a written description of your work experience, educational
background, and skills. Also called a CV, or simply vitae, it is more detailed than a
resume and is commonly used by those looking for work outside the U.S. and Australia.
Curriculum vitae are also used by someone looking for an academic job, i.e. in a college
or university.
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3.1 Curriculum Vitae
Benedict Cham
Department Manager
1, Orchard Avenue 8, 798998, Singapore.
(123)456789
PERSONA
Date of Birth: July 27, 1986
Nationality: Malaysian
Gender: Male
Marital Status: Single
Objective
To contribute my skills, abilities and experience as an office manager in a progressive
organization
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Education
Date School/College Course
2005 Queensfield Business School Diploma in Business Management
2006 Queensfield Business School Advanced Dip. In Business Management
2007 United Business Institute Bachelor in Business Management
2010 California University, US Master in Business Administration [MBA]
Qualification
5 years experience in administrative field. Knowledge of typing and word processing. Ability to take decisions and achieve long term objective. Outstanding communication skill both in oral and written. Successfully completed many deal with variety of processional and clients. Can speak English, Mandarin, Malay and Japanese.
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Working Experience
Department Manager
ABC Soda Factory, Singapore
2007-present
Led company to a 600% increase in revenue in under four years. Devised newoperating procedures, renegotiated contracts and motivated personnel to embrace
a spirit of customer service and quality.
Responsibilities include development and management of the marketing plansand strategies.
Coordinate with the sales and marketing department for the implementation andsupervision of the marketing plans and procedures.
Responsible for the yearly marketing budget, schedule and production of all thematerials of sales and marketing.
Prepare reports of the biannual sales and present it in the conference. Coordinate presentation of the book and responsible for the supervision of
market assistance.
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Administrator: Professional Division of Soda Department
Caroline Association, Hanford, CA
2004-2007
Responsible for the management of the manuscripts and answer the queries andproblems of authors.
Ensure the budget and schedule of the manuscript conformity. Provide supervision and training of editorial assistance. Give specific emphasis on the electronics and technical manuscripts preparations.
Administrative Assistant
Huge Association, California, US
Managed the activity which includes typing, keeping records of meeting,attending incoming calls, and maintenance of office supply.
Made arrangement for releasing of information to press, legislators and theemployees who were interested.
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Referees
1. Chris Ellis (Operations Manager, ABC Soda Factory, Singapore)
Email: [email protected]
2. Pro. Dr Mike He (Professor in California University, CA)
California University
3/75 Ellice Road, Birkenhead
California, United State
Email: [email protected]
Date: Dec 2010
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4.0 Meaning of Interview Letter
The job interview letter represents different things to different people. For some
people, the after job interview letter is a simple chance to say thanks for the interview.
For these people, this letter is a quick piece of writing, based on a template already in
their computer, which they can send out as an email or letter whenever they get back
from a job interview. For other people, the post job interview letter is a strategic piece of
communication. It an opportunity to follow up on a strong interview performance with an
equally strong job interview letter which makes it even more clear exactly why that
candidate is perfect for the position in question.
Job interview letter is an important tool for the entire job application process. Its
unique features and use are going to be examined in the upcoming paragraphs.
Let us start with the definition of the job interview letter. A written sequence of
statements aiming at an invitation to a job applicant for an interview session is called job
interview letter. As can be understood from its definition, job interview letter is prepared
and compiled by company managers and posted to the applicant. The letter is formally
written according to some criteria.
Job interview letter is preferred to phone call just because the formality of the former
is far greater than that of the latter. Companies tend to execute their relationships in a
formal way so it is not acceptable for a company to invite an applicant via phone. Only
small operational companies can perform such a task without doubt.
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Job interview letter consists of some information about the job interview session and
general standing of the company. Sometimes, an attachment can be sent so as to express
more information about the company policy. The part of the job interview letter
containing information related to interview session is written as an outline rather than a
formal invitation mail. Date and time of the job interview is explicitly stated in this
section and the evaluation period is also denoted in order for the job applicant to prepare
him/herself for the entire process.
Job interview letter is composed of mainly three parts; namely introduction,
invitation and conclusion. In the introductory part of the letter, a thankful expression is
used and a general invitation is stated. In the invitation part, the reasons why the job
applicant is qualified to get the job interview letter are explained. An interesting feature
in this section is that company managers do not have signs under their names just to
identify that the job interview letter is only an introduction to the communication
between the job applicant and the company. Only the company secretarys name is signed
in invitation section of the job interview letter. In the conclusion, the job applicant is
thanked for his/her patience and the letter finishes.
The main method used to construct such job interview letters is to formalize all the
statements in the letter. Several templates of job interview letters are accessible and one
conforming to companys own style is chosen at the end.
In conclusion, job interview letter constructs a relationship between the company
staff and the job applicant. It also encourages the job applicant to expect a positive result
from the ongoing job interview.
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4.1 Invitation to Interview
XYZ SODA FACTORYTampines Street,
Singapore 799899
Tel: 02-91188119 Email: [email protected]: 91177119 Website: XYZsoda.com.sg
2 Dec 2010
Mr. Benedict Cham
1, Orchard Avenue 8,798998, Singapore
Dear Mr. Cham
SENIOR MANAGER
Thank you for your recent letter applying for the above post.
I hope you can attend an interview at 10.30 am on Tuesday 7 Dec.
If this appointment is inconvenient please telephone my secretary to make alternative
arrangements.
Yours Sincerely
Celine Dion (Mrs.)Human Resource Manager
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5.0 Meaning of Letter of Acceptance
A letter of acceptance is a formal indication of a successful application or offer for
something. For example, Letters of acceptance or rejection are sent to college applicants
after a review of academic records.
It may also refer to letters of acceptance of amendments to this Constitution. These
letters are as binding as the text of the Constitution itself.
Used to confirm the offer of employment and the conditions of the offer; i.e., salary,
benefits, starting employment date, etc. It is always a good idea to get the entire offer in
writing.
You would send a Letter of Acceptance upon receipt of a formal job offer. The letter
should confirm the details of the offer of employment including what salary the role
offers, the date at which you will formally commence your employment, any benefits and
holiday entitlement and any other conditions that apply.
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5.1 Letter of Acceptance
1, Orchard Avenue 8,798998, Singapore
25 Dec 2010
Mrs. Celine DionHuman Resource Manager
XYZ Soda FactoryTampines Street,
Singapore 799899
Dear Mrs. Celine Dion
SENIOR MANAGER
Thank you for your letter of21 Dec 2010.
I am writing to confirm my acceptance of your employment offer of April 20 and to
tell you how delighted I am to be joining Data International in Northbrook. The work is
exactly what I have prepared to perform and hoped to do. I feel confident that I can make
a significant contribution to the corporation, and I am grateful for the opportunity you
have given me.
As we discussed, I will report to work at 8:00 a.m. on July 1 and will have completed the
medical examination and drug testing by the start date. Additionally, I shall complete all
employment and insurance forms for the new employee orientation.
I look forward to working with you and your fine team. I appreciate your confidence
in me and am very happy to be joining your staff.
Yours sincerely
Benedict Cham (Mr.)
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6.0 Meaning of Letter of Resignation
A letter of resignation is written to announce the author's intent to leave a position
currently held, such as an office, employment or commission. Such a letter will often take
legal effect to terminate an appointment or employment, as notice under the relevant
terms of the position; many appointments and contractual employments are terminable by
unilateral notice, or advance notice of a specified period of time, with or without further
conditions. Even where an oral notice would be effective, the effective date or time of
termination may be directly or indirectly fixed on delivery of a written letter or email, for
the sake of clarity and record. In response, different arrangements may be made or agreed,
such as an earlier effective date, or improved terms and conditions of appointment upon
withdrawal of the letter. It should normally delivered in advance to the appropriate
supervisor or superior, and contain such information as the intended last day at work. A
period of notice may be required expressly by contract, impliedly by the pay interval, or
otherwise. Nevertheless, in practice, some resignations can be effective immediately.
Letter of resignation is a letter written by an employee to announce his/her intent to
leave a position or office of employment currently held. A letter of resignation will often
take legal effect of a notice required under the relevant terms of the position before
quitting a job. Many appointments and contractual employments are terminable by
unilateral notice or advance notice of a specified period of time. A letter of resignation
can be treated as evidence or record as to the date or time of the resignation of an
employee.
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Letter of resignation should be delivered in advance to the appropriate superior, and
must contain information such as the intended last day at work. Some resignations may
be effective immediately.
A letter of resignation may thank the employer for the opportunities and experience
gained thereby. The recipient of the letter of resignation may record upon it the time of
receipt of the letter.
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6.1 Letter of Resignation
1, Orchard Avenue 8,798998, Singapore.
23 March 2015
Mrs. Kelly ClarksonGeneral Manager
XYZ Soda FactoryTampines Street,
Singapore 799899
Dear Mrs. Kelly
Further to our discussion today, I regret to inform you that I wish to give one
months notice of my resignation from the company. My last day of work will beFriday 30 April.
I have been very happy working here and found my work very varied and enjoyable.I have gained a lot of experience in many areas which I am sure I shall find useful in
future employment.
Thank you for your help and guidance.
Yours sincerely
Benedict Cham (Mr.)
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7.0 CONCLUSION
Business communication is somewhat different and unique rather from other type
of communication since the purpose of business is to get profit. Thus to make good way
for profit the communicator should develop good communication skills. Everyone knows
that in the present day trends the knowledge alone won't be a fruitful one to have
sustainable development. By knowing the importance of communication many
organizations started training their employees in betterment of Communication
techniques.
Essentially due to globalization the world has become a Global village. Thus here
the importance of cross cultural communication plays a vital role. Since each and every
nations has their own meaning for each and every non verbal actions.
The way we appear speaks a lot about us in business communication. A neat
appearance is half done verbal communication. But developing communication is not a
day work, it needs constant yearly practice. There are seveal way to get trained in
excelling business communication such 1. by our own, 2. by practising from trainers, 3.
by internet contents, 4. by books
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8.0 REFERENCE
http://en.wikipedia.org/wiki/Business_communication http://www.the-business-plan.com/business-organization-structure.html http://www.britannica.com/EBchecked/topic/86277/business-organization http://www.edrawsoft.com/Organizational-chart-examples.php http://www.brs-inc.com/pwborgchart.asp
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9.0 COURSEWORK
NAME: CHAM VENG FEII
NRIC: 921023-14-7037
H/P NUMBER: +60.63811245
COURSE: BUSINESS COMMUNICATION