dimension data - company profile

Wednesday, April 12, 2023

Corporate Overview

2 © Copyright Dimension Data 2008 April 12, 2023

Who are we?

Dimension Data is a specialist IT services and solutions providerthat helps clients plan, build, support and manage their IT infrastructures

• Founded in 1983

• Operating in 47 countries

• Primary Stock Exchange listing in London

• 2008 revenues exceeded $4.5bn


Dimension Data today

11,055 exceptional people

86% of the Global Fortune 100

and 67% of the

Global Fortune 500

are Dimension Data clients

Dimension Data received

56 Industry Awards in 2008

Global Cisco Gold Partner

and Cisco Gold Partner

in 29 countries

Microsoft Gold Partner

on five continents

Figures based on 2006 study


Our revenue spread across geography

Revenue for 12 months to September 2008

• ASIA

Revenue: $720m

Employees: 1,511

• MIDDLE EAST & AFRICA

Revenue: $1,001m

Employees: 4,937

• AUSTRALIA

Revenue: $974m

Employees: 1,506

• EUROPE

Revenue: $1,121m

Employees: 2,175• AMERICAS

Revenue: $686m

Employees: 927

• GLOBALLY

Revenue: $4.5bn

Employees: 11,055


Dimension Data And Preferred Partner Geographical Capability

Dimension Data / Datacraft

Preferred Partners

No Coverage

6 © Copyright Dimension Data 2008 April 12, 2023April 12, 2023© Copyright Dimension Data 2000 - 20066

Ful

l Life

cycl

e of

Ser

vice

s ac

ross

all

our

Line

s of

Bus

ines

sBusiness Solutions

IP

IP

IP

IPIP

Network

Network solution

Security

Microsoft Solutions

Data Centreand Storage Solutions

Communications solution

Customer Interactive Solutions

Advanced Infrastructure

Operations Management


Data Centre Solutions – What we do

Plan Build Support InnovateImproveManage

Server Consolidation and Virtualization, High Availability & Clustering, desktop virtualization and server management

Server Solutions

Storage Consolidation and virtualization , Backup and Recovery, Archiving, and Disaster Recovery and storage management

Storage Solutions

End-to-End DC Network Infrastructure encompassing Server Switching, Storage Switching

and Data Centre Interconnect Solutions. Data Centre Networking

We offer a full life cycle of services across our clients Data Centres


Network Solutions- what we do

Data Centre Networking, IP MPLS, RAN O, Routing & SwitchingCore Networking

Wi-Fi, Wireless Mesh, WIMAXWireless & Mobility

Cisco Waas , Cisco AS –FTS /NOS etcNetwork

Optimisation

Cisco IPT, Presence (Telepresence), MessagingUnified

Communication

NAC(Network Access Control), IPSEC, Firewall,Network Security



Communication Solution –what we do

Reseller of RADWIN – Unlicensed, Deployment and Support

Reseller of SAF-Licensed Microwave Radio , Deployment and Support

Wireless Corporate Connectivity

Solution

Solution development , procurement and delivery of Wimax Solution for Operators

Wimax Solution

Signalling/VOIP Monitoring Tool for GSM/3GTesting and

Monitoring Systems

Provisioning of a Lease Option for Corporate Wireless Connectivity Solution. Delivering services to our customer on a 24x7 support basis

Managed Services



Our solutions allow employees, partners and customers to share information and collaborate better in a secure and well managed way, using a common platform for

internal and external web infrastructureCollaboration

Our solutions allow employees, partners and customers to share information and collaborate better in a secure and well managed way, using a common platform for

internal and external web infrastructure

Unified Communications

Our solutions reduce the cost, risk and complexity of deploying desktops, servers and applications while improving security and ongoing manageability of the

environment

Desktop & Server Infrastructure

We combine management tools with repeatable processes to provide effective end-to-end management of Microsoft infrastructure that enhances reliability, security,

insight and deployment agility

Systems Management

Microsoft Volume Licensing

Microsoft Enterprise Agreements

SoftwareServices


Microsoft Solutions – What we do


Operations management– What we do

Detects , isolates, notifies and corrects faults encountered on the network

Monitors and measures various aspects of Network environment so that overall performance can be maintained and optimized

Configures network devices, performs inventory Management and software management

Configuration Management

Provides access to network devices and corporate resources to authorized individuals

Security Management

Determines quality of service level delivered against service level agreements and proactively manages service components to adhere to quality standards as per

customer service contracts.

IP Service Management

Our OM solutions are focused on unlocking the true value of existing and often disparate management systems, thus addressing all aspects of the IT environment including networks, systems and applications. Our OM solutions include any or all of the following:

Performance Management

Fault Management



Customer Interactive Solutions-what we do

Cisco Unified Contact Centre Enterprise a(UCCE) and Unified Contact Centre Express (UCCX)

Avaya Call Centre Elite and Contact Centre Express (CCE)

I3 Customer Interaction Centre (CIC) and Enterprise Interaction Centre (EIC)

Contact Centre

Avaya Unified Communications Suite

Cisco Unified Communications Suite

Unified Communications

Cisco Telepresence

Tandberg Telepresence and Video Conference

Polycom Telepresence and Video Conference

Visual Communications

NICE Call Recording / Monitoring

NICE IEX Workforce Management

Quality / Workforce Management

Uptime ServicesManaged Services



Advanced Infrastructure Offerings-what we do

• Structured cabling systems for voice, data and video

• Physical cable management, Server farm cabling, Backbone cabling and Fibre solutions • Change control services

Precision Cooling, All Facility Electrical Design and Installation, Backup Power Equipment “UPS, Generator and DC Capital Equipment”, Data Centre Build ‘Access Flooring, Fire rating

and build”, Fire Suppression and Detection, Environmental Monitoring

Data Centre Infrastructure

IP Surveillance, Access Control, Intrusion Detection, Lighting Control and Power management, Building Management Systems

Preventative Maintenance, Service Level Agreements , On Site Management, Proactive Monitoring, 24*7 Service Desk, Infrastructure Assessments ,ITIL-based Service Framework

Managed Services

The Cabinet “Robust construction, IP 55 rated , Small footprint area, 360° access to cabinet, In-built cable entry management, Easily portable between sites, Maximum user

space in cabinet – 82%, Variable capacity cabinets, Add-on modular options available, Proudly South African” Environmental Monitoring Systems, Cooling, Cooling System, Fire

Suppression System, UPS Systems, Electronic Security, Power Distribution Unit

Portable Facilities Cabinet

Electronic Security

Communication Cabling



Market trends

Environment and

sustainability

Compliance and

governance

Service orientedarchitectures

Virtualisation

Organisational flexibility

and agility

Globalisation ofsupply

and demand

Convergence and

standardisation

Information system

management


StrategicTechnology Partner

IT InfrastructureSupplier

StrategicTechnology Partner

StrategicBusiness Partner

Dimension Data Services Continuum

InnovationTo Maximise Return on Investment

InnovatePlan Support ImproveBuild Manage InnovatePlan Build Support Manage Improve

Identify BusinessBenefits

ImplementTechnology

Break Fixand Monitoring

Full Lifecycle Supportof Infrastructure and Systems

Strategyand Evolution

Commercialisationof New Ideas

Consult

Design

Procure

Integrate

Deploy

Maintain

Monitor

Service Delivery

(Service Level, Availability, Capacity,IT Service Continuity and Financial Management)

Service Support

(Release, Change, Problem, Incidentand Configuration Management)

IT Alignment

Service Benchmarking

Breakthrough Useof Technology

Justify Technology Investment

Manage Project Risk

To Reduce Costs


Business issues we address

We help organizations to develop and improve communication channels

and deliver lasting customer relationships at lower cost

Creating profitable customer relationships



Improving employee productivity

We assist organisations in improving employee and partner collaboration

to deliver greater employee productivity, improved information sharing

and knowledge management



Maximising the value of information assets

Our objective is to maximise the value of information within an organisation

whilst minimising the cost of creating, sharing and storing the information



Securing networks, applications and data

We help organisations reduce their risks by offering solutions

that protect, detect and respond to external and internal incidents and threats



Driving operational efficiency of IT infrastructures

We balance the ongoing issue of driving down operational costs

versus improving reliability, flexibility and quality of service


Achievements

Dimension Data manages over US$12.5bn of network infrastructure globally,through 5 Global Service Centres

Dimension Data has implemented more than 10,000 security solutionsfor over 5,000 clients in 38 countries

We have planned and built to manage: 8,000 Servers, 1.5 PB of Storage,and we perform 1m+ backup jobs per annum

Dimension Data has built more than 7,800 IP networks,and deployed over 1.2 million IP handsets globally

Each year Dimension Data facilitates over 6 billion of our clients’ conversationswith their customers in call and contact centres around the world

22 © Copyright Dimension Data 2008 April 12, 2023April 12, 2023© Copyright Dimension Data 2000 - 200622

Back

Leading brands choose Dimension Data (In the sub-region)

Public Sector

Commercial

Financial Services

Service Providers

Oil and Gas

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Lonmin

Leading brands (Worldwide) choose Dimension Data

Public Sector

Commercial

Financial Services

Service Providers

Manufacturing


Our experience

We have a broad base of technical expertise throughout the world

• Direct offering in over 47 countries and a robust Preferred Partner Programme allows us to implement in 120 countries

• Globally we have over 211 CCIEs – the largest number outside of Cisco – and more than 7,500 Cisco certifications

• Enhanced productivity and service quality of call centre agents in over25,000 seats globally through workforce optimisation solutions

• Multi-cultural - over 70% of Dimension Data staff speak more than one language

• IP Networks are our heritage – we have been doing it for 25 years, on a global basis when required


Our partners 56 partner awards across all regions, lines of business

• 2008 Solution Innovation Partner of the Year

• 2008 APAC Theater Partner of the Year

• 2008 Emerging Markets Theater Partner of the Year

• 2008 Global and nationals Cisco Capital Partner of the Year - Americas

• 2008 Mobility Partner of the Year - Europe

• 2008 Gold Partner of the Year - Europe

• 8 Microsoft global Partner of the Year awards in the last 4 years – unequalled by any other of Microsoft’s 400,000 partners worldwide

- 2008 Global Partner of the Year – Information Worker Solutions, Office Deployment Partner of the Year – Dynamic Desktop Deployment

- 2008 Global Partner of the Year, Infrastructure Solutions, Systems Management Partner of the Year - Managed Services for Microsoft Infrastructure

• 6 Microsoft regional partner of the year awards in 2008

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Our Key Vendors

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Accreditations

Microsoft Gold Partner

IBM – High End Business Partner

Systimax Solutions – Premium Distributor

NetApp – Gold Partner

EMC Partner

Cisco Global Gold Partner

VMware – Enterprise Partner

RADWIN Gold Partner

Symantec Partner


Awards | Globally

CiscoGold Partner of the Year

IP Communications Partner of the Year

Microsoft

Global Partner of the Year - Advanced Infrastructure Solutions, Active Directory

Global Partner of the Year - Advanced Infrastructure Solutions,Exchange Migration and Deployment

56 Industry and Partner Awards in 2008recognizing our success at partnering with leading IT manufacturers


Awards | Middle East & Africa

EMC Solution Awardfor development of the key EMC market focus area of backup to disk in EMEA

- Most Complete Information Protection Solution

Nortel Most Complex Implementation Award for 2007

HP | Overall award winnerwith the Highest Consistent Revenue across all products

Microsoft Large Account Reseller of the Year Award- recognizes a partner’s innovation, sales and marketing expertise

in the area of enterprise licensing

IBM | Business partner award Innovation in System Technology


Alliances with technology leaders- Strategic partners West Africa

Dimension Data uses its alliance relationships to provide appropriate solutions using best-of-breed technology

We have preferred access to the latest technologies, premier technical supportand advanced training to provide our customers with the best solution possible

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In summary

Our differentiators

• We Plan, Build, Support and Manage IT infrastructure solutions globally

We specialise in IT Infrastructure and Services

• Depth of technical expertise in our areas of focus

• Management of multi-vendor environments

• Deliver technology solutions aligned to business problems

• Customise and tailor solutions to meet client needs

• On-time delivery

• Local end-market support services

• Local language capabilities


Our vision

Our vision is to be the undisputed leading ICT company in

West Africa

dimension data - company profile

Technology

data centre solutions

5bn2 copyright dimension

network solutions

lines of business data

clients data centres

om solutions

solutions provider

management insight