Dimensions of Quality

All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 1

Gain from the Power of Lean Six Sigma – MOOCBy Nilakantasrinivasan

Assignment Submission of : Rafael Moreno

Product or Service Selected : Handmade rock climbing pants and extras

All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 2

Performance

Features

Conformance

Dimensions of Quality

Reliability

All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 3

Specific clothes

Designed for a confortable climbing pants

Special and suitable Pockets

Two longs per size, a short and a long ones

Clothes technical properties

Pattern

Good quality materials

Clothes tested by local climbers

Professional dressmakers

Experience

Aesthetics

Dimensions of Quality

Durability

Service

All Rights Reserved. Copyright @ 2014 Canopus Business Management Group 4

Double backstitch

Reinforcement in some points of the pants

Personalized treatment

Several ways of comunication with clients… On line, personal, eMail, whats app, telephone

The style is an important issue, a fashionable one.

Several colours per each type of pants.

Pants quality

Mouth to mouth opinions

Direct relationship with clients