Citizen engagement: a question of design?

@gquaggiottoPractice Leader, Knowledge & InnovationUNDP

Source: http://thelifedesignproject.com/gettingunstuckmovingpastmistakes/

“The role of the World Bank is building a bridge between civic hackers and media”

- Craig Hammer, WBI

Where does project design start?Cc: M

artin Cathrae

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The expert?

http://www.bbc.co.uk/news/world-us-canada-18067650

“The best public transport expert is the lady who takes the bus to work every day”

6 things that only citizens can offer to governments

Source: David Osimo, http://egov20.wordpress.com/2011/11/22/6-things-only-citizens-can-offer-to-government/

1.IT skills (e.g. hackthegovernment, manabass.lv)2.Specific thematic knowledge (e.g peertopatent)3.Experience as users of public services (e.g.

patientsopinion)4.Pervasive geographic coverage (e.g. fixmystreet)5.Trust6.Many eyes and many hands (e.g. digitaltoolkit)

The non-contractible workforce

• You often don’t know where the “smart people” are

• You don’t know how good they are• Many will never want to work for you because

you are:a) too boringb) b) too callousc) too unrewarding ord) too irrelevant (or a combination of all of the above!)

Adapted from Clarissa Baldwin, Harvard

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The smart sensor?

http://www.myelva.com/

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The maker?

Designing engagement

• The (non-contractible) expert• The sensor• The maker

NOTThe target

Source: Mike Bracken, UK Cabinet Office, http://goo.gl/pCTWh

There’s no shortcut

“You cannot be 2.0 outside if you are barely 1.0 inside”

- E. Semple -

United Nations Development Programme

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