Diploma of Community Services Coordination

ACWVET PROJECT

Workshop 1

workshop1

• CHCORG405D Maintain an effective work environment

• CHCCS513B Maintain an effective community sector work environment

• CHCCOM504A Develop, implement and promote effective workplace communication

• HLTOHS401A Maintain OHS processes

facebook• Student support/discussion page• http://www.facebook.com/groups/226399374123781/

• SBIT DIPLOMA OF COMMUNITY SERVICES COORDINATION

• On line learning

• Assessment tasks• http://southbank-communityservices.catapult-elearning.com/

CSS values• What is the community services sectors?• Values:• Holistic• Client Centred• Needs and rights• Duty of care• Access and equity• Human rights• Client safety

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Values of the Community Services Sector

• Shared Values for the Community Services Sector• We value:• 1. Human rights• 2. Individual and community wellbeing• 3. Diversity

• 4. Aboriginal and Torres Strait Islander self-determination• 5. Cooperation and participation• 6. Excellence• 7. Independence.• http://www.qcoss.org.au/sites/default/files/the-charter.pdf

• Models

• Medical

• Welfare• Community development

• Strengths based perspectives

Culture

• Culture/ Values

• Personal

• Client• Organisational

• HLTHIR403C? – Work Effectively with Culturally diverse Clients and Co workers

• CHCORG405D Maintain an effective work environment

• CHCCS513B Maintain an effective community sector work environment

• Awards

• Funding bodies• Job descriptions

• Work Plans

• Client group

• Values/ boundaries/ ethics/ • Supervision/ PD/ Appraisals

• Quality Service/ Accreditation/procedures

• CHCCOM504A Develop, implement and promote effective workplace communication

• Overall Communication

• Verbal - effectiveness

• Written - effectiveness• Conflict

• Groups

• Effective communication is the process of passing messages to other people or groups.

• The message must be clear and communicated using a suitable medium.

• If a message is not understood by the receiver, as it was intended, then communication has not occurred.

• Written documents and presentations need to be:• succinct, clear and • presented in a logical and sequential way that matches

the audience and the purpose of the document

• Should include:

• Introduction• Body• Conclusion• Q/A – try to anticipate

• What is active listening• Paying attention to what is being said rather than

considering what you will do or say next. Suspending judgment until the other person has finished what they are saying. Giving appropriate feedback and responses and being prepared to ask relevant questions to ensure common understanding.

• Some of the steps to effective communication.• involves sharing information, ensuring it is understood,

active listening and intelligent observation.• This can be aided by:

– listen to other people’s ideas – offer feedback and where appropriate positive criticism – come to the group prepared by being aware of any background

information relevant to the discussion – be punctual – have a positive attitude to others – know everyone's name – be prepared to show initiative and offer ideas willingly – do not stereotype people you are talking to or about – avoid comments that demean others – strive to be original yet realistic – greet people – speak clearly – show you are interested when others are talking

• Assertiveness Conflict and resolution

• When... I hear a voice raised at me • I feel... humiliated • And what I'd like is that I... can debate an issue with you

without ending up feeling hurt.

Appropriate Assertiveness -Three ingredient recipe:

• is free of expectations. • delivers a clean, clear statement of how it is from

your side and • how you would like it to be.

The best "I" statement -

• Conflict

• I win/You loose – aggressive

• You win/ I loose - passive

• Win /Win – balanced

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EmotionsEmotions

WordsWords

AppearanceAppearance

ActionsActions

The Human Iceberg

Emotions Feelings and Thoughts, Attitudes

Beliefs and Values

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Managing Differences

CULTURE A

Words

Actions

Words

Actions

Feelings

Thoughts

Beliefs

Values

Feelings

Thoughts

Beliefs

Values

CULTURE B

Sandra Bennett

Caroline Bouten Pinto

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Culturewise Practice®

2. COMMUNICATE 2. EDUCATE

4. AGREEMENTS

Non-negotiable

Negotiable

Not important

3. OUTCOME

Words

Actions

Words

Actions

Feelings

Thoughts

Beliefs

Values

Feelings

Thoughts

Beliefs

Values

1. WHAT IS THE CONTEXT?

Caroline Bouten Pinto

• HLTOHS401A Maintain OHS processes

•OHS Information •Informing others•Safety hazards, risk assessment•Emergency procedures•Records maintenance

• OHS policy. • OHS procedure. • OHS code of practice.

• OHS committee meeting. • OHS committee meeting minutes. • PPE applicable to your chosen career path. • hazard identification tool. • risk assessment tool. • emergency procedure

Understanding OHS Legislation

• hazard identification,

• risk assessment and

• control implementation

• RISK CONTROL

• You must first do a risk assessment to better be able to plan, introduce and monitor measures to ensure that risks are adequately controlled at all times.

• Once hazards have been identified and risks assessed, action must be taken to control them.

• Ideas on how to control risks may come from:• regulations or codes of practice which provide control

measures for that hazard• workers• employer organisations and unions• government authorities• OH&S specialists.

• Hierarchy of control

• Elimination. Remove the hazard completely from the work area.

• Substitution. Replace the material or process with something less hazardous.

• Isolation. Isolate the hazard by controlling or guarding it. • Engineering controls. Redesign equipment or work

processes to reduce or eliminate risk. • Administrative controls. Promote safe practice through

policies, processes, training and signage. • Personal Protective Equipment (PPE). Use personal

protective equipment to minimise risk.

• Starting with Step 1, each strategy is considered in turn... • For example, can this be implemented, will it solve the problem? If this step

is not sufficient to manage the hazard, move on to the next until a solution is identified.

Emergency Procedures

• From 1st January 2012, the goalposts will be changing

• National WHS laws to be implemented, not State-based as it has in the past

• Re-arranging the way that we consider responsibility for WHS compliance

• Broken down into four categories• Includes psychological as well as physical

Updates to WHS Legislation

Levels of Responsibilities

• Person Conducting a Business or Undertaking

• Officers• Workers• Others

• Need to do what is reasonably practicable

• Due diligence• Take reasonable care• Take reasonable care

• Previous requirement was for Risk Management assessments and instructions to be developed for all activities

• Now, simple solutions can be uniformly agreed without requirement for risk assessment, ie chair trolleys, scaffolding

• Still up to the primary user of the equipment to assess the risks

Risk Management

• WHS expanded to include bullying clauses• “Provide and maintain for employees a working

environment that is safe and without risks to health so far as is reasonably practicable.

• Health is defined to include ‘psychological health’.”

Bullying inclusions

• Bullying can be:– Direct such as verbal abuse, interfering with work

equipment or spreading rumours OR– Indirect such as deliberate exclusion, setting

unreasonable tasks/timelines or withholding vital information

• Bullying can see claims lodged under:

– Workers Compensation– Equal Opportunity– Unfair Dismissal– Adverse Action under Fair Work Act 2009