diploma of travel and tourism sit50112 · pdf filediploma of travel and tourism sit50112 unit...
TRANSCRIPT
Diploma of Travel and Tourism
SIT50112
Unit Descriptions & Evidence Required
to Demonstrate Competency
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 2
Agenda
Course Description ....................................................................................................................... 3
BSBMGT516C (Elective) Facilitate continuous improvement .......................................................... 7
BSBWOR501B (Elective) Personal work priorities and professional development ........................... 8
BSBSUS301A Implement and monitor environmentally sustainable work practices ....................... 9
SITXHRM402 (Core) Lead and manage people ............................................................................. 10
BSBMGT502B Manage people performance ................................................................................ 11
BSBWOR502B (Elective) Ensure team effectiveness .................................................................... 12
SITXCCS501 (Core) Manage quality customer service .................................................................. 13
SITXCOM401 (Core) Manage conflict .......................................................................................... 14
SITXMGT501 (Core) Establish and conduct business relationships ............................................... 15
SITXMGT401 (Core) Monitor work operations ............................................................................. 16
SITXWHS401 (Core) Implement and monitor work health and safety practices ............................ 17
SITXFIN401 (Core) Interpret financial information ....................................................................... 18
SITXFIN402 (Core) Manage finances within a budget ................................................................... 19
SITXFIN501 (Core) Prepare and monitor budgets ........................................................................ 20
BSBWRT401A (Core) Write complex documents.......................................................................... 21
BSBADM502B (Elective) Manage meetings ................................................................................. 22
BSBCMM401A (Elective) Make a presentation ............................................................................ 23
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 3
Course Description
This qualification reflects the role of individuals who use sound knowledge of industry operations and a broad range of managerial skills to coordinate tourism and travel operations or marketing and product development activities. They operate independently, have responsibility for others and make a range of operational business decisions.
Job roles
This qualification provides a pathway to work in any sector of the tourism and travel industry as a departmental or small business manager. This qualification allows for multiskilling and for specialisation in either operations management or marketing and product development.
Possible job titles include:
manager:
inbound groups
inbound sales
incentives
tour operations
marketing
operations
product
reservations
retail travel agency
sales
visitor information
Pathways Information
This qualification is suitable for an Australian Apprenticeship pathway.
Pathways into the qualification
It is strongly recommended that individuals entering this qualification hold SIT30112 Certificate III in Tourism, SIT31312 Certificate III in Travel or SIT30612 Certificate III in Events.
Pathways from the qualification
After achieving this qualification, individuals may engage in further learning in vocational or higher education through Advanced Diploma and Degree qualifications in Tourism, Travel and other Business disciplines.
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 4
Entry Requirements
Entry to this qualification is open to individuals who are able to demonstrate tourism and travel industry knowledge, customer service and operational skills. The individual must either:
Be formally assessed through a training program or recognition process, against one of the unit clusters below.
OR
Have relevant tourism and travel industry employment experience. A job that has involved the application of skills described in one of the unit clusters would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency.
The unit clusters for different pathways are as follows:
Events pathway
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL202 Access and interpret product information
SITTTSL306 Book supplier services
SITTTSL308 Use a computerised reservations or operations system
SITXCCS401 Enhance the customer service experience
SITXCOM201 Show social and cultural sensitivity
SITXEVT301 Access information on event operations
Guiding pathway
SITTGDE301 Work as a guide
SITTGDE303 Lead tour groups
SITTGDE304 Prepare and present tour commentaries or activities
SITTGDE305 Develop and maintain the general and regional knowledge required by guides
SITTIND201 Source and use information on the tourism and travel industry
SITXCCS401 Enhance the customer service experience
SITXCOM201 Show social and cultural sensitivity
SITXWHS301 Identify hazards, assess and control safety risks
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 5
Inbound tour wholesaling pathway
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITXCCS401 Enhance the customer service experience
SITXCOM201 Show social and cultural sensitivity
Retail travel and outbound wholesaling pathway
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL202 Access and interpret product information
SITTTSL301 Provide advice on international destinations
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL304 Prepare quotations
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITTTSL310 Construct normal international airfares
SITTTSL311 Construct promotional international airfares
SITXCCS401 Enhance the customer service experience
SITXCOM201 Show social and cultural sensitivity
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 6
Tourism operations (office-based pathway)
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITTTSL308 Use a computerised reservations or operations system
SITXCCS401 Enhance the customer service experience
SITXCOM201 Show social and cultural sensitivity
Visitor information services pathway
SITTIND201 Source and use information on the tourism and travel industry
SITTTSL201 Operate an online information system
SITTTSL202 Access and interpret product information
SITTTSL302 Provide advice on Australian destinations
SITTTSL303 Sell tourism products and services
SITTTSL306 Book supplier services
SITTTSL307 Process travel-related documentation
SITXCCS201 Provide visitor information
SITXCCS401 Enhance the customer service experience
SITXCOM201 Show social and cultural sensitivity
What you must do to complete the course
To be awarded SIT50112 Diploma of Travel and Tourism, competency must be achieved in 17 units as noted on the contents page.
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 7
BSBMGT516C (Elective) Facilitate continuous improvement
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Application of the Unit
This unit applies to managers who take an active role in managing a continuous improvement process in order to achieve an organisation's objectives. Where managers are closely associated with the creation and delivery of products and services, they play an important part in influencing the ongoing development of the organisation.
At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem-solving and decision-making strategies.
Evidence Guide
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Evidence of the following is essential for a participant to demonstrate competency in this unit:
development and use of a range of strategies and approaches that improve work outcomes or organisational functioning, using continuous improvement models
monitoring performance and customer service
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 8
BSBWOR501B (Elective) Personal work priorities and professional development
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to manage own performance and professional development. Particular emphasis is on setting and meeting priorities, analysing information and using a range of strategies to develop further competence.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Application of the Unit
This unit applies to managers and focuses on the need for managers to be organised, focussed and skilled, in order to effectively manage the work of others. As such it is an important unit for most managers, particularly as managers serve as role models and have a significant influence on the work culture and patterns of behaviour.
Evidence Guide
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Evidence of the following is essential for a participant to demonstrate competency in this unit:
systems and processes (electronic or paper-based) used to organise and prioritise tasks, which show how work is managed
personal development plan, with career objectives and an action plan
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 9
BSBSUS301A Implement and monitor environmentally sustainable work practices
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness.
Application of the Unit
This unit requires the ability to access industry information, applicable legislative and occupational health and safety (OHS) guidelines.
Evidence Guide
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package
Evidence of the following is essential for a participant to demonstrate competency in this unit:
knowledge of relevant compliance requirements within work area
developing plans to make improvements
planning and organising work group activities in relation to measuring current use and devising strategies to improve usage
monitoring resource use and improvements for environmental performance relative to work area and supervision
ensuring appropriate action is taken within work area in relation to environmental/sustainability compliance and potential hazards
implementing new approaches to work area in an effort to resolve and improve environmental and resource efficiency issues and reporting as required
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 10
SITXHRM402 (Core) Lead and manage people
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to lead and manage people and teams and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage team performance through effective leadership.
Application of the Unit
This unit applies to all tourism, travel, hospitality and event sectors.
It applies to those people who operate independently and are responsible for leading and motivating people and teams. This includes supervisors, operational and senior managers.
Evidence Guide
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package
Evidence of the following is essential for a participant to demonstrate competency in this unit:
lead by example and build positive team culture through effective leadership
monitor individual and team performance over a period of time and motivate individuals and teams to achieve optimum performance
integrate knowledge of leadership, motivation and teamwork principles
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 11
BSBMGT502B Manage people performance
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Application of the Unit
This unit applies to all managers and team leaders who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement.
The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.
This is a unit that all managers/prospective managers who have responsibility for other employees should strongly consider undertaking.
Evidence Guide
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Evidence of the following is essential for a participant to demonstrate competency in this unit:
documented performance indicators and a critical description and analysis of performance management system from the workplace
techniques in providing feedback and coaching for improvement in performance
knowledge of relevant awards and certified agreements
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 12
BSBWOR502B (Elective) Ensure team effectiveness
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Application of the Unit
This unit applies to managers and addresses the need for managers to facilitate work teams and to build a positive culture within work teams. The unit takes a systematic and planned approach to developing teams. It includes the soft skills as well as more structured approaches to the management of teams.
At this level, work will normally be carried out within complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.
Evidence Guide
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Evidence of the following is essential for a participant to demonstrate competency in this unit:
range of techniques that can be used to build work teams, strengthen communications in the team and resolve issues
methods for engaging with stakeholders and obtaining advice from outside the work team, to ensure team is focused and on track
knowledge of group behavior
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 13
SITXCCS501 (Core) Manage quality customer service
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision and manage the delivery of customer service.
Application of the Unit
This unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation.
It applies to senior managers who operate independently, have responsibility for others and are responsible for making a range of operational and strategic decisions.
Evidence Guide
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package
Evidence of the following is essential for a participant to demonstrate competency in this unit:
develop, evaluate and review practices for quality service provision
manage the delivery of customer service and monitor the effectiveness of service practices over a period of time
develop comprehensive policies and procedures for quality service provision
integrate knowledge of the principles of quality customer service and consumer protection laws
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 14
SITXCOM401 (Core) Manage conflict
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to resolve complex or escalated complaints and disputes with internal and external customers and colleagues. It requires the ability to use effective conflict resolution techniques and communication skills to manage conflict and develop solutions. It does not cover formal negotiation, counselling or mediation.
Application of the Unit
This unit applies to all tourism, travel, hospitality and event sectors.
The unit applies mainly to senior operational personnel, supervisors and managers who operate with some level of independence and use discretion and judgement to resolve conflicts.
Evidence Guide
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package
Evidence of the following is essential for a participant to demonstrate competency in this unit:
resolve different workplace conflicts using a range of conflict resolution and communication techniques
demonstrate knowledge of commonly occurring conflict situations in the workplace and the stages of conflict
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 15
SITXMGT501 (Core) Establish and conduct business relationships
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to establish and manage positive business relationships. It requires the ability to use high-level communication and relationship building skills to conduct formal negotiations and make commercially significant business-to-business agreements.
Application of the Unit
This unit applies to all industry sectors, and to individuals who take responsibility for making decisions about purchasing or marketing activities. They also oversee the maintenance of contracts or agreements. This could include senior operational personnel, sales and marketing personnel, managers or owner-operators of small businesses. Agreements may relate to corporate accounts, service contracts, agency agreements, venue contracts, rate negotiations, preferred product agreements, supply agreements and marketing agreements.
Evidence Guide
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package
Evidence of the following is essential for a participant to demonstrate competency in this unit:
establish and maintain business relationships over a period of time that allows for the demonstration of interpersonal and relationship building skills
conduct formal negotiations and make and manage agreements and contracts in a specific business context
demonstrate knowledge of industry structure and interrelationships, industry networks, and distribution and marketing networks
demonstrate knowledge of the role and features of contracts in a given business operation or sector
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 16
SITXMGT401 (Core) Monitor work operations
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions and solve problems.
Application of the Unit
This unit applies to all industry sectors, and to individuals operating at a team leading, supervisory or frontline management level.
Evidence Guide
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package
Evidence of the following is essential for a participant to demonstrate competency in this unit:
plan and organise workflow for a team operation
monitor and respond to a range of team based operational and service issues over a period of time
demonstrate knowledge of work structures plus frontline management roles and responsibilities in the relevant industry sector
demonstrate knowledge of quality assurance, workflow planning and delegation techniques in a frontline management context
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 17
SITXWHS401 (Core) Implement and monitor work health and safety practices
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to implement those predetermined work health and safety practices designed, at management level, to ensure a safe workplace. It requires the ability to monitor safe work practices, coordinate consultative arrangements, risk assessments, work health and safety training and the maintenance of records.
Application of the Unit
This unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation.
It applies to those people who operate independently or with limited guidance from others. This includes supervisors and departmental managers.
Evidence Guide
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package
Evidence of the following is essential for a participant to demonstrate competency in this unit:
implement and monitor predetermined work health and safety work practices, coordinate consultative arrangements, risk assessments, work health and safety training and the maintenance of records
monitor the effectiveness of the work health and safety system over a period of time
integrate knowledge of management practices that must be implemented for compliance with state or territory OHS or WHS legislation
integrate knowledge of policies and procedures when monitoring work health and safety practices
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 18
SITXFIN401 (Core) Interpret financial information
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to interpret financial information and reports used by organisations to monitor business performance and provide information on operational or departmental financial activities.
Application of the Unit
This unit applies to all tourism, travel, hospitality and event sectors.
It applies to those people who operate independently or with limited guidance from others. This includes supervisors and departmental managers. This unit does not include the skills required to produce reports for the overall operation of the department or whole organisation. This would be created by senior managers, financial specialists or accountants.
Evidence Guide
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package
Evidence of the following is essential for a participant to demonstrate competency in this unit:
interpret a diverse range of financial information and reports used to monitor overall business performance
provide financial information on operational or departmental financial activities
use correct financial terminology
integrate knowledge of the use of financial information and reports in monitoring overall business performance
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 19
SITXFIN402 (Core) Manage finances within a budget
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to take responsibility for budget management where others may have developed the budget. It requires the ability to interpret budgetary requirements, allocate resources, monitor actual income and expenditure and report on budgetary deviations.
The skills and knowledge for budget development are found in unit SITXFIN501 Prepare and monitor budgets.
Application of the Unit
This unit applies to all tourism, hospitality and event sectors and the budget may be for an entire organisation, for a department or for a particular project or activity.
It applies to those people who operate independently or with limited guidance from others. This includes supervisors and departmental managers.
Evidence Guide
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package
Evidence of the following is essential for a participant to demonstrate competency in this unit:
interpret and manage multiple budgets to meet specific and differing workplace needs
monitor income and expenditure and evaluate budgetary performance over a budgetary life-cycle
use correct budget terminology
integrate knowledge of the formats, use and contents of budgets, financial and statistical reports
complete financial reports within designated timelines
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 20
SITXFIN501 (Core) Prepare and monitor budgets
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to analyse financial and other business information to prepare and monitor budgets. It requires the ability to draft and negotiate budgets, identify deviations and manage the delivery of successful budgetary performance.
Application of the Unit
This unit applies to all tourism, hospitality and event sectors and the budget may be for an entire organisation, for a department or for a particular project or activity.
It applies to senior personnel who operate independently or with limited guidance from others and who are responsible for making a range of financial management decisions.
Evidence Guide
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package
Evidence of the following is essential for a participant to demonstrate competency in this unit:
prepare multiple budgets to meet specific and differing workplace needs
consult on budget components and monitor and review budgets against performance over a budgetary life cycle
analyse the factors that impact the budget
integrate knowledge of budget preparation and monitoring practices and techniques
complete draft and final budgets within designated timelines
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 21
BSBWRT401A (Core) Write complex documents
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Application of the Unit
This unit applies to individuals who work in a range of business environments and are skilled in the creation of reports, information and general promotion documents that are more complex than basic correspondence, memos or forms and that require review and analysis of a range of information sources.
Evidence Guide
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package
Evidence of the following is essential for a participant to demonstrate competency in this unit:
production of documents
editing draft text to ensure accuracy and clarity of information
knowledge of enterprise style guide/house style
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 22
BSBADM502B (Elective) Manage meetings
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Application of the Unit
This unit applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.
Evidence Guide
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package
Evidence of the following is essential for a participant to demonstrate competency in this unit:
applying conventions and procedures for formal and informal meetings
chairing meetings in relation to agreed agendas
_____________________________________________________ Diploma of Travel and Tourism (SIT50112)
Doc ID: Hospitality & Tourism\SIT50112. Date: 7/10/2015
Developed by: RHallsmith Approved by: DJackson Version: 3
File Location: S:\ASTC Main Folder\RTO\Course Description P a g e | 23
BSBCMM401A (Elective) Make a presentation
Unit Descriptor
This unit covers the performance outcomes, skills and knowledge required to prepare, deliver and review a presentation to a target audience.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Application of the Unit
This unit applies to individuals who may be expected to make presentations for a range of purposes, such as marketing, training, promotions, etc. They contribute well developed communication skills in presenting a range of concepts and ideas.
Evidence Guide
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package
Evidence of the following is essential for a participant to demonstrate competency in this unit:
preparation, delivery and evaluation of the effectiveness of at least two presentations related to the candidate's occupation or area of interest
knowledge of the principles of effective communication