the easy and convenient way to pay your rent

direct debit

l Check your current

rent balance

l Pay your rent online

l View your rent account

l Report non-urgent repairs

l View outstanding and

completed repairs to your

home, block and estate

l Find out details of your

Neighbourhood Housing

and Income Managers

lCheck when your gas

safety check is due

lCheck when your kitchen

and bathroom is due for

replacement

My Home Online now offers even more information, saving you the time previously spent on the phone us. It is available 24 hours a day, 7 days a week! So far more than 1,600 customers have already registered!

Have you registered yet? Visit: www.tchg.org.uk/myhomeonline

Our secure customer information portal

My Home OnlineGet back in theblack!

When you’re in rent arrears, you must pay your normal rent amount PLUS the agreed arrears repayment amount.

In non-collect weeks, paying your usual rent PLUS the agreed amount, is just as important as it will help you catch up on your outstanding arrears.

Rent payments in December and April

We’re sometimes asked:

‘ If I pay my rent monthly, do I miss out on the ‘non-collect’ weeks?’

The simple answer is NO you don’t!We take the non-collect weeks into account when working out your monthly payments. Your rent for the year (including the non- collect weeks) is added together and then divided into 12 equal monthly payments.

That way the benefit of the non-collect weeks is spread throughout the year for you.

Ensure your rent account stays in credit You must pay the same monthly amount in December and April as in the other months of the year to keep your account in credit.

Contacting us

You can call us01892 501480

or email us info@tchg.org.uk

Monson House, Monson WayTunbridge Wells, Kent TN1 1LQ

It is really important that you keep your rent account up to date and in credit as you could risk losing your home.

The easy hassle free methodYou can now set up a Direct Debit with a single phone call to us - no more forms to complete!

Flexibility You can now choose any day of the month for your direct debit to be taken as well as the frequency eg. weekly, fortnightly or monthly.

How can I set up a Direct Debit? You will need a bank account or similar that will allow direct debit payments to be taken from it.

Decide on what date and how frequently you would like your rent to be taken, then just call us on 01892 501480 to set it up for you - it really is that easy! To save time when you call please have your account details to hand.

Paying your rent to us

Budgeting: There’s no longer the need to call us every time you want to pay as payments of agreed amounts are taken on the same date each month helping you budget and plan your finances. No more envelopes or stamps so you’ll save money there too!

Time Saving: You’ll save time spent on the phone to us and there’ll be no need to queue at the post office or other payment outlets.

Why pay by Direct Debit? Simple and convenient: No more forms - once set up it remains in place until you cancel. Payments are automatically taken from your account on the date and frequency that you’ve agreed.

Security and peace of mind: You’ll no longer need to carry cash around with you to pay your rent and there will be no worries about forgetting payment dates.

Control: You can cancel it at any time. If you do so please let us know so that we can assist you with an alternative payment method.

Reliability and protection: Direct Debits are very reliable and are covered by the Direct Debit Guarantee which is offered by all banks and building societies that take part in the scheme. If an error is made a full refund is paid by us or your bank or building society.

the My Home Online app!If you use your smartphone to get online rather than a computer why not try our My Home Online app?

We’ve built it especially for smartphones and tablets and enables you to view your rent account, get a paperless rent statement, make a payment, report a repair, view repair history, update your personal details and contact us.

Download the app for free from your app store (Apple, Android or Windows) and get information on the go at your fingertips.