director, platform product marketing ringcentral · 2019-03-19 · director, platform product...
TRANSCRIPT
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Platform and Integrations
Sangeeta Walsh
Director, Platform Product Marketing
RingCentral
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COLLABORATIVE
COMMUNICATIONS
Outbound/Blended
Customer Engagement
Digital
Customer
Engagement
Contact
Center
Video and
Meetings
Team
Messaging
Cloud PBX
2 | © 2019 RingCentral, Inc. All rights reserved.
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COLLABORATIVECOMMUNICATIONS
Outbound/BlendedCustomer Engagement
DigitalCustomer
Engagement
ContactCenter
Video andMeetings
TeamMessaging
Cloud PBX
GLOBAL OPEN PLATFORM
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Communicate how you want
Ready-to-use integrations Custom development
RingCentral Office®
integrationsRingCentral
Connect Platform™
Ready-to-use integrations for business-critical apps.
Streamline workflows and productivity.
Over 170+ applications on our app gallery.
Create custom apps with our APIs and SDKs.
Build with our API products.
Join our community of 20,000+ developers.
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Integrate with business-critical apps
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Automate workflows with RingCentral
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Ways to integrate
No code
API-based
SDK-supported
Maximum flexibility
Pre-canned widgets
Minimum coding
Balanced flexibility
OOB integrations
Maximum reach
Easiest to use
Low-code Code
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170+ integrations for:
Customer relationship management
Service management
Infrastructure
Productivity
RingCentral App Gallery
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Low code: embeddable widgets
Add RingCentral to your web app in 15 mins or less.
Execute CTI integration in hours, not months.
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See it in action:
TEXT “WIN” TO
507-208-7800
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Code: Connect Platform
APIs SDKs Chatbot Adapters
Voice Text
Message
Fax
Data
Configuration
JavaScript PHP C#
Python Swift Java
Ruby
Botkit Errbot Hubot
Lita Botman
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Integrated RingCentral Office with Gong.io to unite conversation analytics with call recordings.
Increased sales, call structure, and a coachable framework that led to a 10% increase in close rates.
Built an AI machine-learning solution on RingCentral’s open API platform
Drove productivity for their agents by dropping calling handling up to 45% using AI for conversational intelligence
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20,000+developers
2,000+ customer integrations
170+ out-of-box integrations
No code: Out-of-the-box integrations
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Next Steps
• Stay and learn more about RingCentral’s products
• Get a personalized demo at the booth
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Thank you