directorate of corporate affairs international student barometer - international student feedback dr...

Directorate of Corporate Affairs

International Student Barometer -international student feedback

Dr Sue Piggott

International Director


International Student Barometer

• National student survey - Autumn, Spring and Summer Wave

• Brookes took part in Autumn Wave – Post- arrival and orientation

• Focus – decision making, expectations, initial perceptions

• Standard questionnaire sent to 43 national and international institutions

• Results benchmarked against other institutions


Student Response

Total UG423 11,948

Total PGT 359 11,431

Total PGR 52 4,803

Total 944 31,440


Nationalities

7% 6%

5%

3%56% 3%

3%2%2%

5%

6%

2%

ChinaGermanyIndiaFranceUSGreeceJapanHong KongPakistanPolandRussian FederationOther


School and level of study

34%

16%15%

11%

7% 4% 3%

10%

Business School

School of Technology

School of the Built Environment

School of Social Sciences and Law

School of Arts and Humanities

Westminster Institute of Education

School of Life Sciences

School of Health and Social Care

39%

8%

16%

37%

6%

38%

45%

11%

UG PGT PGR Other

Oxford Brookes

ISB


Major findings – choosing the University

• Students also considered the US (61%) and Australia (30%)

• Course title was the most important consideration for international study and teaching quality and reputation the most important factor in choosing the university

• University website and friends were the most used sources of information

• League tables were a consideration for university choice but other factors more important for Brookes


Arrival and Orientation

Satisfaction better than ISB • registration• internet use• formal welcome• meeting staff• meet and greet• accommodation office• finance office

Satisfaction less than ISB • university orientation• making friends • local orientation• social activities

Bank account - both Brookes and ISB! 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 3.0 3.1 3.2

Academic registration (enrolment)

Email / Internet

Study sense

Formal welcome

Meeting staff

Meet & Greet

University Orientation

Other friends

First night

Accommodation Office

Local Orientation

Social activities

Finance Office

Host friends

Home friends

Bank account

Oxford Brookes

ISB


Implications for Brookes

• University and local orientation

• Have more maps/bus routes/information on website and in induction pack ? What else?

• Making friends

• Can we make wider use of buddy scheme both at University level and School level? What are Schools doing ?

• Social activities

• Should more social activities be School based? Do Schools do this?

• Opening a bank account

• How can we improve this?


Living Experience

Satisfaction better than ISB• internet access• safety• accommodation quality• good place to be• other friends• earning money• visa adviceSatisfaction less than ISB• accommodation value• living cost• good contacts• transport links• host friends• financial support• similar friends

2.3 2.4 2.5 2.6 2.7 2.8 2.9 3.0 3.1 3.2 3.3

Internet access

Accommodation value

Safety

Living cost

Good contacts

Transport links

Accommodation quality

Good place to be

Host culture

Other friends

Host friends

Financial support

Social facilities

Earning money

Visa advice

Social activities

Similar friends

Sport facilities

Worship facilities

Oxford Brookes

ISB


Living Experience - importance

2.2 2.4 2.6 2.8 3.0 3.2 3.4 3.6 3.8

Internet access

Accommodation value

Safety

Living cost

Good contacts

Transport links

Accommodation quality

Good place to be

Host culture

Other friends

Host friends

Financial support

Social facilities

Earning money

Visa advice

Social activities

Similar friends

Sport facilities

Worship facilities


Implications for Brookes ?

• Value for money – accommodation, living cost, financial support

• Manage expectations. Literature needs to be transparent

• Transport links

• Survey done during road works. Conduct focus groups ?

• Similar friends

• Same as in orientation section. How can this be improved?


Careers

• Students are most dissatisfied with careers provision

• Significant mismatch between expectation and experience

• Over 90% of students expect careers support

• Most expect traditional advice and guidance… but…


Expectation of Careers Provision

Placement (finding relevant work experience/work placement opportunities for me) (all ISB)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Total 26264

EU 7399

Non-EU 18865

China 3712

France 938

Germany 1459

Greece 802

Hong Kong SAR (PRC) 730

India 1760

Malaysia 1006

Nigeria 713

Pakistan 687

United States of America 1705



0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Total 26264

EU 7399

Non-EU 18865

China 3712

France 938

Germany 1459

Greece 802


India 1760

Malaysia 1006

Nigeria 713

Pakistan 687


Representation (contacting employers on my behalf)



Employment (securing a job for me)

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Total 26264

EU 7399

Non-EU 18865

China 3712

France 938

Germany 1459

Greece 802


India 1760

Malaysia 1006

Nigeria 713

Pakistan 687



Implications for Brookes

• Employability is key to Brookes’ success in recruiting international students

• With IGS can increase students employability and create links at home

Why is employability key?

• Middle ranking university

• Few distinguishing features

• Entry levels equate with ‘better’ universities

• Tuition fees in upper quartile

• Living Costs high

• Few scholarships


Careers – what do students want ?

0% 10% 20% 30% 40% 50% 60% 70% 80%

Advice (guidance on career paths and career choices)

Information (directories, address lists, career guides)

Training (interview training, skills workshops, etc)

Support (helping to produce my CV, helping me to decidewhich employers to approach)

Placement (finding relevant work experience/work placementopportunities)

Representation (contacting employers on my behalf)

Employment (securing a job for me)

Nothing (no expectation of support)

UG 9969 PGT 9709 PGR 4295


What can we do?

• Use Careers Office website to provide advice and guidance

• Build career skills into curriculum • Links with multinational employers in UK• Use alumni to forge networks in home country

(Contact with alumni – through personal email and Brookes-for-life email)

• Links with Chamber of Commerce in home country• Work placement officer in School


Finally most satisfied and dissatisfied….

DISSATISFIED Autumn 2006

Living cost 59%

Accommodation cost 57%

Financial support 51%

Making friends from my home country

50%

Bank account 48%

SATISFIED Autumn 2006

Expert lecturers 91%

Safety 91%

Academics’ English 88%

International Student Advisory Service

87%

Multicultural learning environment

87%


For the full I-Barometer results please consult the International Office webpage

https://www2.brookes.ac.uk/corp_affairs/international_affairs_site/index.html

The username and password are both ‘intoffice’



directorate of corporate affairs international student barometer - international student feedback dr...

Documents

school slide

experience importance

brookes university

international students

isb university orientation

university students

careers support

university university