disaster recovery report 2018 - info.cloudendure.com · loudendure’s fifth annual disaster...

Disaster Recovery Report 2018

© 2018 CloudEndure 2

Table of Contents

Table of Contents .................................................................................................................................................................................................................. 2

Executive Summary ................................................................................................................................................................................................................ 3

Production Machines in the Organization ................................................................................................................................................................................... 4

Production Machines Using Disaster Recovery............................................................................................................................................................................. 5

Workloads Primarily Covered by Disaster Recovery ..................................................................................................................................................................... 6

Current Approaches to Disaster Recovery .................................................................................................................................................................................. 7

Disaster Recovery Technology ................................................................................................................................................................................................. 8

Disaster Recovery Site Infrastructure ........................................................................................................................................................................................ 9

Service Availability Goals ...................................................................................................................................................................................................... 10

Meeting Service Availability Goals .......................................................................................................................................................................................... 11

Last Downtime Event ........................................................................................................................................................................................................... 12

Recovery Point Objective...................................................................................................................................................................................................... 13

Recovery Time Objective ...................................................................................................................................................................................................... 14

Meeting RPO and RTO Goals .................................................................................................................................................................................................. 15

How Often Do You Conduct Disaster Recovery Drills? ................................................................................................................................................................. 16

Top Risks to Service Availability ............................................................................................................................................................................................. 17

Who Is Responsible for Disaster Recovery? ............................................................................................................................................................................... 18

Hours Invested in Disaster Recovery per Week ......................................................................................................................................................................... 19

Estimated Annual Cost of Backup/DR ...................................................................................................................................................................................... 20

Estimated Cost per Day of Downtime ...................................................................................................................................................................................... 21

Current Satisfaction With Disaster Recovery Solutions ............................................................................................................................................................... 22

Respondent Demographics: Annual Company Revenue ............................................................................................................................................................... 23

Respondent Demographics .................................................................................................................................................................................................... 24

Table of Figures .................................................................................................................................................................................................................. 25

About CloudEndure .............................................................................................................................................................................................................. 26


Executive Summary

CloudEndure’s fifth annual Disaster Recovery Survey Report reviews the challenges and best practices of companies using or looking to implement disaster recovery. The results are based on responses from over 375 IT professionals from around the world, collected through an online survey conducted in March 2018. Key findings from this year’s survey include:

• Almost half (47%) of the enterprises surveyed, and 38% of all companies surveyed, use disaster recovery for at least half of their production machines.

• A vast majority (71%) of respondents experienced a downtime event in the past year.

• Only 23% of companies currently use a disaster recovery solution that provides continuous data protection (CDP), which means 72% of companies are at a high risk of data loss.

• Service availability goals continue to rise. This year, 20% of all companies and 15% of enterprises aim for five-nines (99.999%) availability or better.

• Only 7% of companies manage to do monthly disaster recovery drills, and 28% conduct drills quarterly. Surprisingly, 15% of companies admit that they never conduct disaster recovery drills.

• The majority of respondents expect RTOs and RPOs of 4 hours or less (69% and 74%, respectively).

• Almost half (47%) of all companies surveyed use a public cloud as their disaster recovery target site, while only 15% use physical machines and 39% use private clouds.


Production Machines in the Organization

Almost half (49%) of survey respondents

have more than 100 production

machines throughout their organization

– with 22% reporting over 1,000

production machines.

Organizations with over 1,000

productions machines are considered

enterprise companies for the purpose of

this report.

Figure 1: Number of production machines in the organization

15%

11%13% 12%

15%12%

22%

< 10 11-25 26-50 51-100 101-500 501-1,000 > 1,000


Production Machines Using Disaster Recovery

Forty-seven percent (47%) of enterprises

surveyed currently use disaster recovery

for more than half of their

organization’s production machines –

with 15% of enterprises utilizing disaster

recovery for ALL of their production

machines.

Among all the companies surveyed

(enterprises as well as small and

medium-sized businesses), 38% currently

use disaster recovery for more than half

of their production machines and 14%

use disaster recovery on ALL of their

machines.

Figure 2: Percentage of production machines using disaster recovery today

11%

51%

9% 11%

4%

14%

0%

53%

12%

15%

5%

15%

0% 1-50% 51-70% 71-90% 91-99% 100%

All

Enterprise


Workloads Primarily Covered by Disaster Recovery

Survey respondents reported a wide range

of primary workloads covered by disaster

recovery, but databases (20%) were the

most common.

The top four workloads – databases, file servers, web apps, and custom business applications – comprise half (49%) of the production servers covered by disaster recovery.

Figure 3: Workloads primarily covered by disaster recovery

20%

11%

9%

9%

8%

8%

7%

7%

7%

6%

5%

3%

0% 5% 10% 15% 20% 25%

Database

File Server

Web Apps

Custom Business Application

Directory Services

Email Collaboration

CRM

Website

Application Test/Dev

ERP

Business Analytics

eCommerce and Online Tools


Current Approaches to Disaster Recovery

Companies are using diverse strategies

for their IT ecosystems. The majority

(55%) of survey respondents from

companies of all sizes use self-

maintained disaster recovery —

whether it’s with third-party tools (35%)

or without them (20%).

The remaining options are split fairly

evenly between traditional disaster

recovery providers (17%) and Disaster

Recovery as a Service (22%). However,

6% of survey respondents from

companies of all sizes don’t have any

disaster recovery solution.

Respondents chose as many approaches

as applied to their company.

Figure 4: Current approaches to disaster recovery

17%

22%

35%

20%

6%

23%

18%

38%

20%

1%

Traditional DRprovider (e.g. IBM,

Sungard)

Disaster Recovery asa Service (DRaaS)

Self-maintained DRusing third-party

tools

Self-maintained DRwithout third-party

tools

We don't have a DRsolution

All

Enterprise


Disaster Recovery Technology

The different disaster recovery

technologies used by survey

respondents are split quite evenly.

Periodic snapshots (24%) and

continuous data protection (23%) are

the most common.

As compared with the 2017 survey results,

there was a slight rise in companies

choosing to protect machines with

continuous data protection (CDP). Hourly

snapshots (16%) are the least-utilized of

disaster recovery technologies reported.

Figure 5: Different disaster recovery technologies

Remote backup19%

Periodic snapshots24%

Local backup18%

Continuous data protection (CDP)

23%

Hourly snapshots16%


Disaster Recovery Site Infrastructure

The public cloud continues to be the

most popular disaster recovery site,

with 47% of companies using it. This is

followed closely by private cloud

infrastructures (39%).

Only 14% of companies use physical

machines for disaster recovery, which is a

lower percentage than reported in the

previous survey (17% physical machines

were reported in 2017).

Figure 6: Disaster recovery site infrastructures

23%

17%

14%

13%

11%

8%

8%

3%

2%

1%

Amazon Web Services

VMware vSphere

Physical Machines

VMware vCenter

Microsoft Azure

Google Cloud Platform

Microsoft Hyper-V

IBM Softlayer

VMware vCloud Air

HP Helion

Public Cloud47%Private

Cloud39%

Physical14%


Service Availability Goals

The vast majority (79%) of enterprise

companies surveyed expect service

availability of 99.9% or better (“three-

nines,” or no more than 9 hours of

downtime a year).

Overall, 69% of all companies expect service

availability of 99.9% or better. About one-

fifth of all companies expect the highest

level of service availability – 99.999% (“five-

nines,” or less than 5 minutes of yearly

downtime).

Figure 7: Service availability goals

20%

22%

27%

16%

3%

12%

15%

32% 32%

11%

0%

10%

99.999% orabove

99.99% 99.9% 99% < 99% No definedgoal

All

Enterprise


Meeting Service Availability Goals

Only 38% of survey respondents meet their service availability goals consistently, confirming the difficulty of organizations to consistently maintain high availability.

Companies still seem to struggle with

meeting their service availability goals,

with 58% admitting to meeting their goals

only some or most of the time.

Figure 8: Meeting service availability goals

38%

43%

15%

4%

43%

38%

16%

3%

Meet our goalsconsistently

Meet our goals mostof the time

Meet our goals someof the time

Unable to meet ourgoals

All

Enterprise


Last Downtime Event

The vast majority (71%) of respondents

experienced downtime in the past year,

with 21% reporting outages in the past

month.

Figure 9: Last downtime event

7%

14%

21%

17%

12%

20%

9%

Week Month 3 months 6 months Year More than ayear

Never


Recovery Point Objective

Close to a quarter (21%) of this year’s

survey respondents report Recovery

Point Objectives (RPOs) of under 1

minute.

As compared with the 2017 survey results,

the number of companies expecting zero

RPO grew. RPOs of 4 hours or less are

expected by 74% of companies. A

surprising 8% admit to not having

determined RPOs at all.

Figure 10: Recovery point objectives

10%

11%

29%

24%

15%

3%

8%

Zero Less than 1minute

Less than 1hour

Less than 4hours

Less than 24hours

More than 24hours

We don'thave one


Recovery Time Objective

The majority of respondents (69%) report

a Recovery Time Objective (RTO) of 4

hours or less, with 6% of survey

respondents having an RTO of zero. An

additional 6% have an RTO of under 1

minute.

A surprising 13% of respondents report

being able to accept an RTO of more than

24 hours or no determined RTO at all.

Figure 11: Recovery time objectives

6% 6%

27%

30%

18%

4%

9%

Zero Less than 1minute

Less than 1hour

Less than 4hours

Less than 24hours

More than 24hours

We don'thave one


Meeting RPO and RTO Goals

Less than half (43%) of the organizations

surveyed meet their Recovery Point

Objective (RPO) consistently.

Figure 12: Meeting RPO goals

Even fewer organizations (37%) meet their Recovery Time Objective (RTO) consistently.

Figure 13: Meeting RTO goals

43%40%

14%

3%

45% 41%

11%

3%





All

Enterprise

37%42%

16%

5%

40% 40%

16%

4%





All

Enterprise


How Often Do You Conduct Disaster Recovery Drills?

The vast majority of survey respondents

(73%) conduct disaster recovery drills at

least once a year.

While 12% conduct drills less often than

once a year, 15% admit to never running

these tests, meaning that that they do not

know how their DR solution will perform in

a disaster.

Figure 14: Frequency of disaster recovery drills

7%

28%

38%

12%15%

At least once amonth

Quarterly At least once ayear

Less than once ayear

Never


Top Risks to Service Availability

Human error (19%) remains the top risk

to system availability, as it was in 2017,

followed by:

• Network failures (17%)

• External threats (13%)

• Cloud provider downtime (10%)

Figure 15: The top risks to service availability

19%

17%

13%

10%

10%

10%

9%

6%

6%

Human errors

Network failures

External threats

Cloud provider downtime

Application bugs

Power failures

Storage failures

Application scalability limitations

Natural disaster


Who Is Responsible for Disaster Recovery?

In the majority of businesses (52%), the IT department is responsible for disaster recovery processes and management. Enterprises are more likely (18%) to have a dedicated business continuity / disaster recovery (BC / DR) team, while only 13% of all companies have a dedicated BC / DR team.

Figure 16: Who is responsible for DR?

52%

17%13%

8%

3%

7%

39%

18% 18%

10%

6%9%

IT Cloud operations BC / DR Backup R&D DevOps

All

Enterprise


Hours Invested in Disaster Recovery per Week

Enterprise company respondents are

more likely (30%) to invest over 10

hours per week in disaster recovery.

But for companies overall, the most

common response (41%) is 1-5 hours

per week.

Over a quarter of companies (27%)

report getting by with less than 1 hour

per week.

Figure 17: Hours invested in DR per week

6%

27%

41%

13% 13%

3%

14%

43%

10%

30%

None Less than 1 hour 1-5 hours 6-10 hours More than 10hours

All

Enterprise


Estimated Annual Cost of Backup/DR

Enterprises spend much more on

backup/disaster recovery than smaller

companies. Almost half of enterprises

(47%) spend at least $100K, with 13%

spending over $1 million per year, which

includes internal resources as well as

acquired products and services.

Overall, the trend as compared with the

2017 survey results is lower annual

disaster recovery costs for companies of

all sizes. This might be explained by new-

generation DR technologies now

emerging, which might make the same

level of DR more affordable for some

organizations.

Figure 18: Estimated annual cost of backup/DR

16%

20%

24%

19%

13%

6%

2%

8%6%

8%

31%

19%

15%13%

< $1K $1-10K $10-50K $51-100K $101-500K $501-1,000K $1M+

All

Enterprise


Estimated Cost per Day of Downtime

About a quarter (26%) of enterprise

respondents estimate that a day of

downtime would cost them over $1

million. Among companies of all sizes,

31% estimate downtime costs to be

$100K or more per day.

Financial consequences of downtime

include costs associated with lost revenue

and productivity, damage to company

image, and customers moving to

competitors that are perceived as being

more stable.

Figure 19: Estimated cost per day of downtime

18%

14%

20%

17%16%

8%7%7%

10%

14%

17%

12%

14%

26%

< $1K $1-10K $10-50K $51-100K $101-500K $501-1,000K $1M+

All

Enterprise


Current Satisfaction With Disaster Recovery Solutions

Despite the fact that only 37% of survey

respondents report meeting their RTO

consistently, 55% say they are very

satisfied with their disaster recovery

solutions overall.

A greater number of companies (16%)

report a lack of satisfaction with their DR

solutions as compared with the 2017 survey

results (10%).

Figure 20: Are you satisfied with your DR solutions?

Very satisfied55%

Somewhat satisfied

29%

Not satisfied16%


Respondent Demographics: Annual Company Revenue

Almost a quarter (21%) of respondents

work at companies with annual revenues

of over $1B, 53% work at companies with

annual revenues of between $10M - $1B,

and 26% work at companies with less

than $10M in annual revenues.

Figure 21: Annual company revenue of respondents

26%

17%16%

20%21%

< $10M $10-$50M $50-$100M $100M-$1B > $1B


Respondent Demographics

Over a third (38%) of this year’s

respondents are responsible for IT. The

next most common job responsibility

was cloud operations and architecture,

at 27%.

Figure 22: Job responsibility

About a third (27%) of this year’s

respondents hold C-level, VP,

Department Head, or Director positions.

Forty-six (46%) hold Manager,

Supervisor, or Team Leader positions

while 21% are team members.

Figure 23: Position in the organization

IT38%

Cloud (Operations, Architecture etc.)

27%

DevOps7%

Disaster Recovery / Business Continuity

4%

Application Development

4%

Compliance2%

Network1%

Database2%

Risk Management3%

Service Delivery / Availability

4% Other8%

Manager25%

Team Member21%

Director14%

Team Leader18%

C-level5%

Vice President3%

Supervisor3%

Department Head5%

Other6%


Table of Figures

Figure 1: Number of production machines in the organization ................................................................................................................................................................... 4

Figure 2: Percentage of production machines using disaster recovery today ............................................................................................................................................... 5

Figure 3: Workloads primarily covered by disaster recovery ...................................................................................................................................................................... 6

Figure 4: Current approaches to disaster recovery .................................................................................................................................................................................... 7

Figure 5: Different disaster recovery technologies ..................................................................................................................................................................................... 8

Figure 6: Disaster recovery site infrastructures ......................................................................................................................................................................................... 9

Figure 7: Service availability goals ......................................................................................................................................................................................................... 10

Figure 8: Meeting service availability goals ............................................................................................................................................................................................ 11

Figure 9: Last downtime event ............................................................................................................................................................................................................... 12

Figure 10: Recovery point objectives ...................................................................................................................................................................................................... 13

Figure 11: Recovery time objectives ....................................................................................................................................................................................................... 14

Figure 12: Meeting RPO goals ............................................................................................................................................................................................................... 15

Figure 13: Meeting RTO goals ............................................................................................................................................................................................................... 15

Figure 14: Frequency of disaster recovery drills ....................................................................................................................................................................................... 16

Figure 15: The top risks to service availability ......................................................................................................................................................................................... 17

Figure 16: Who is responsible for DR? .................................................................................................................................................................................................... 18

Figure 17: Hours invested in DR per week ............................................................................................................................................................................................... 19

Figure 18: Estimated annual cost of backup/DR ...................................................................................................................................................................................... 20

Figure 19: Estimated cost per day of downtime ...................................................................................................................................................................................... 21

Figure 20: Are you satisfied with your DR solutions? ............................................................................................................................................................................... 22

Figure 21: Annual company revenue of respondents ............................................................................................................................................................................... 23

Figure 22: Job responsibility .................................................................................................................................................................................................................. 24

Figure 23: Position in the organization ................................................................................................................................................................................................... 24

About CloudEndure

Business as Usual. Always.

CloudEndure provides Disaster Recovery and Live Migration for all

applications, allowing enterprises to mobilize entire workloads to

and across clouds with near-zero downtime and no data loss. Our

Live Workload Mobility technology provides continuous, block-level

replication and application stack orchestration — at the touch of a button,

within minutes, and with the latest data.

CloudEndure supports physical, virtual, and cloud-based infrastructure as

sources and Amazon Web Services (AWS), Google Cloud Platform (GCP),

Microsoft Azure, VMware, OpenStack, Oracle Cloud, and Alibaba Cloud as

target locations. For more information, visit www.cloudendure.com.

For more information about disaster recovery and live migration:

www.cloudendure.com | [email protected] | (650) 360 0717

©2018 CloudEndure Ltd. All Rights Reserved

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disaster recovery report 2018 - info.cloudendure.com · loudendure’s fifth annual disaster...

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