discover the power of word choice
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T H E W E B I N A R W I L L B E B E G I N N I N G S H O R T L Y
w i t h B u s i n e s s & L i f e C o a c h
Sonia Byrne, CHRPThursday, January 26th, 2011 from 12:00 pm to 12:30 pm EDT
Three options for audio:1. Earphones 2. Computer speakers3. Toll-Free: 1-877-669-3239 Event #: 665 380 162 Password: 1234
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Discover The Power of Word Choice in Your Daily
Life
• Words account for only 7% of the total communication puzzle
• Ineffective or poor word choice has significant consequences in your business (and personal) relationships.
• Some words are just more emotionally and psychologically charged for people
In Business………Your Word Choice MATTERS!
Words
Tone
Body Language
The Communication Puzzle
Have you ever felt that your business message did not “land” as you intended?
Here are some reasons why this may happen...
• Some messages unintentionally create an emotional reaction for people
• Offended• Confused• Angry• Judged
Psychological Reactions
• Body Language• Facial Expressions• Pitch or Volume of Voice• Tone/Inflection• Spatial Distance
Psychological Reactions
Consider the impact of these words in your Daily Business Communication:
ButWhy
ShouldTry
The Four Most Negatively “Charged” Words
• But = And...
• Why = What’s important? or How?
• Should = If I/you wanted to I/you could...
• Try = I will...
The “Replacements”
1. Reduce Confusion & Misunderstanding• Recap conversations and meetings
2. Deflate Conflict Situations• Ask Questions
3. Practice the 180 Degree Approach• You be the Audience
3 Ways to Reduce Miscommunication
Contact Information
Sonia ByrneBusiness & Life CoachLove What YOU Do! Career [email protected]
Jay RosalesDrake [email protected]
February 9th, 2012, 12:00 pm EST to 12:30 pm EST
Make Better Hiring Decisions by Considering Personality
>> Presented by Laura Plant, Manager, Talent Management Solutions, Drake International
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Thank You