Disha Agarwal+91 – 8105437917disha.agarwal91@gmail.com

CAREER OBJECTIVELooking for a constructive and stable work environment where I can augment my abilities both as a consultant and as an individual, offers opportunity to work in different domains and technologies.

SKILL SET SAP ISU CRM Functional – Sales & Marketing and Service Domains: Utilities, Retail, Automotive Basic ABAP debugging and code review SAP Core CRM - Base customization in Sales & Marketing, Customer Service, Web-UI SAP C4C Comprehensive knowledge of SQL, C language, Software engineering and Data

warehousing. MS Office packages (Word, Excel, PPT) OpenSap certifications: Implementation of SAP BusinessObjects Cloud, Experience SAP

Hybris Solutions, How the Internet of Things and Smart Services Will Change Society and SAP S/4HANA in a Nutshell

PROFESSIONAL EXPERIENCE

Wipro Technologies, BangaloreAssociate SAP CRM Functional Consultant- Philips-China (CL) CPP

May 2016 – June 2016

This project included rollout of new pricing for the country China across the 3 systems ERP, CRM and Trade link for Philips CL.

Accountabilities:

Preparing documents (RD, FS etc) for any configurations done. Conducting UT, initial tests in cases of any changes done Middleware filter settings, monitoring etc. Pricing analysis, replication of pricing and pricing elements from ECC to CRM, monitoring

pricing replication.

Wipro Technologies, BangaloreAssociate SAP CRM Functional Consultant-SAP C4C (POC)

April2016 - Present

This POC is for Pharmaceutical industries who want a flexible and easy to use tool for sales employees for the execution of their day to-day job (send samples ( as tangible products ) to interested Prospects/ Existing Sold-To’s, visit planning, etc.,.) and have a 360° view of accounts and prospects

Accountabilities:

Setting up end to end business processes pertaining to Master data, Middleware configuration in C4C- creation of communication system and arrangements for

system integration between ECC and C4C Configurations required for Leads, Opportunities, Visits, Sales order etc.

Wipro Technologies, BangaloreAssociate SAP CRM Functional Consultant- Federal Mogul – SAP CRM Project (Implementation)

Sept2014 – April2016

Federal Mogul is an auto parts company who has employed the services of Wipro to develop and implement Business process related to Sales, Marketing and customer service in SAP CRM environment, Fiori and Hybris E-commerce portal and then integrate these with the existing SAP ECC system.

Accountabilities:

Created Functional specs, detailed config docs & cookbooks. Reviewed the comments from clients on functional spec & provided appropriate replies & helped in getting them signed off.

Performed system configuration which includes setting up end to end business processes pertaining to Master data, Middleware, Loyalty Management, Marketing, Sales & Customer service aspect of the company.

Conducted UTs & FVTs after configuration to test the functionality. Lent support in terms of approach &business logic to Developers for creating technical

specification documents & to perform appropriate coding. Provided support to testing team for test scripts, conducted WebEx meetings to provide

knowledge related functional & business process. Reviewed the test scripts created & provided functional inputs.

Liaising with the training team , conducting daily meetings with them to provide KTs on processes implemented in the system , aiding them on creating user guides & presentations, providing them with screen shots & reviewing the documents created by them & providing feedbacks to improve them.

Working with the basis team for the security requirement of the CRM Web UI, conducting unit tests for them for refinement.

Working with the Fiori team to provide functional support and testing. Provide support after master data migration including data error analysis (Bdoc, inbound

and outbound queues) and data clean up.

Wipro Technologies, PuneAssociate SAP CRM Functional Consultant- Heineken International – SAP CRM Project (AMS)

Dec2013 – Sept2014

After tapping into SAP resources, tools and practices to ensure success Heineken is employing services of Wipro for support.

Accountabilities:

Resolved and fixed tickets based on their priority and type while adhering to the assigned SLAs.

Provided timely status updates to Project lead/PM.

Coordinating with the team and client in case of clarifications and approvals required for resolving the issues.

Updated and worked on tasks, incidents, changes and problems related to Sales, Marketing, Services, Shared Service Framework (SSF), Funds Management, Complaints Management, etc.

Preparation of FS and related documents in case of RFC and getting them approved. Conducting UT, initial tests in cases of any changes done with respect to the tickets. Taking KTs from project team regarding new development and giving back playbacks,

Conducting KT sessions as and when required, also provided KT to IBM members during Transition of the Project to IBM.

Have also done rollout activities for countries -Bulgaria, Serbia, Switzerland and UK for the SSF CIC Crm system.

Provided effort estimates for SSF along with their justification.

Wipro Technologies, PuneAssociate SAP CRM Functional Consultant- Origin Energy – SAP ISU CRM Project (AMS)

Sept 2013 – Oct 2013

This project is based on ISU-CRM data model in association with Australia’s leading power company Origin Energy. Post go live of the implementation project, now Wipro is providing support to the Origin Energy.

Accountabilities:

Resolved and fixed simple and medium complexity tickets raised for entries stuck in ECRMREPL and contract replication issues.

Provided status update to Project Lead/PM Coordinated with onsite teams for issue allocation and resolution

Wipro Technologies, PuneAssociate SAP CRM Functional Consultant- Contact Energy – SAP ISU CRM Project

Dec 2012 – Sept 2013

This project is based on SAP’s IS-U data model with a Process based design involving Business Agreement /Contract Account, Technical Master Data, Service Contract management & Technical Objects. The project initially ran alongside Origin Energy’s success formula & has done some major design changes in order to meet customer’s expectations.

Accountabilities:

Assisted consultants with various functional tasks including Requirement gathering, Design, Configuration and Testing. Also helped make changes in the FS (Functional Specification), Design Diagrams, FVT etc.

Successfully worked on Date profiles for C&I customers. Been involved in requirement discussions, configuration and testing.

Worked on the biggest piece of correspondence in the project: Welcome pack for Mass Market as well as Direct Sales customers. Helped gather requirements and been part of the design change discussions. Understood Billing, IDEX, DRM, Pricing processes and

suggested appropriate design changes to make welcome pack a robust piece of correspondence

Worked on Product change letter & Quote pack; from requirement gathering to UT/FVT & SIT.

Gathered comprehensive knowledge of the RDI and print framework. Helped made valuable additions to the codes & eventually to the design of the RDI framework.

Performed complete RDI settings for various correspondences. Liaised with Stream Serve consultants for various defects, solutions etc. also prepared mapping specifications.

Rigorous functional and unit testing of correspondences, liaising with the respective Functional team, debugging them to get to the root of the defect and then following up on them.

Provided functional support to the technical team for their unit testing and defect resolution

Worked alongside technical team for defects resolution and gained knowledge in the areas of ABAP coding, Debugging, Functional modules, Class, BADI or methods etc. Also helped did a lot of changes in UI settings and have good knowledge of BSP component workbench as well..

Also been part of the SIT team (System integration testing). That involved design and execution of test cases raising detects, HPQC updates and follow ups with the respective functional team and developers.

EDUCATION

Examination Year Institute Board/ University

Percentage

B-Tech. in Bioinformatics

2012 NIT Bhopal NIT 88.5 %

Higher Secondary 2008St. Josephs Convent Sr. Sec.

School, BhopalCBSE Board 80.00 %

High School 2006St. Josephs Convent Sr. Sec.

School, BhopalCBSE Board 83.00 %