"Diversification - Moving AAlong a Digital Value Chain"

April 11th 2014

Poste Italiane at glancePoste Italiane is the USP in Italy. It is profit-making sincRevenues in 2013 and a profitability index that currentlRevenues in 2013 and a profitability index that currentlEurope’s leading major postal service providers.

12%23%

44% 21%

Postal svcFinancial svc

Insurance svcOther

* Preliminary 2013 results are aligned with the 2012 per

April 11th 2014

ce 2002, with just over €1bn Profit and €26bn ly places Poste Italiane in a top position amongly places Poste Italiane in a top position among

MAIL: 4,5bn mail pieces delivered in 2012, -9,5% vs 2011 90% of deliveryin J+1 for priority mail

BankPost and Insurance: 5,8mn ,banking accounts, 17,8mn debit/credit cards, of which 9,5mn pre-paid cards 6.600 ATMs Over €2.966 bn in postal savings managed, insurance premium g g , pfees raised for €10,5bn

Mobile services: 3mn SIM cards Network and employees: 13K fully

d P t Offi t k 148Kowned Post Offices network, 148K employees total, of which 60k in front office and 40k postmen

2rformance

Poste Italiane has evolved from being a “traditionid d l i li i d

Evolution of Poste Italiane bu

FROM TRADITIONAL POSTAL OPERATOR...

… THANKS A NETO CUSTO

provider, developing new on-line services and so

TECHNO

NN

ELS

CUSTOCH

AN

…

THIS EVOLUTION IS BASED ON THE APPLITRADITIONAL MISSION OF A POST: MO

April 11th 2014

nal” postal operator to an integrated services l ti d i ti th i ti

usiness model

EW APPROACH OMERS …

… TO A NEW INTEGRATED SERVICE OPERATOR

olutions and innovating the existing ones

OLOGIES

Bridge between traditional & electronic communication

VIC

ES

Trusted Third Party

Partner of Public Administration

OMER SER

V

Centre of excellence for the Digital World

Innovative and secure payment service provider… payment service provider

Enhanced Virtual Mobile Operator

ICATION OF NEW TECHNOLOGIES TO THE

3

VE INFORMATION, GOODS AND MONEY

Poste Italiane in its evolution process has createki d ti i t t t i

Poste Italiane Ecosystem

E C i

working and acting as a unique team to create inthat add value to the “traditional services” and su

I C

Express Courier

Insurance Company

Asset Management company

Mobile

Air company specialized in cargo and charter

flight MobileNetwork

flight

April 11th 2014

d an ecosystem of specialized companies ti t d fi t t f th t l ti

WEB Digital service

nnovation, to define state of the art solutions upport country growth and digitalization.

gand technologies

Digital and paper D tDocument

Management

Sales of GDO products (in Postal office and

online))

Bank specialized in public guarantees

and loan originatione Virtual

4

and loan originatione Virtual k Operator

The axis for diversification

Poste Italiane has diversified its business movingti l i t i tactively overcoming constraints.

The main enabler of diversification has been techthe digital services space.

Value chain extension: fine process

Data fine transmission

«Kit Mail» creation Notification

Existing asset leverage: postal office and se

April 11th 2014

g along two axis, evaluating market needs and

hnology, to move Poste Italiane’s offering into

Notification n Payment Extra fine

processes

Notification results

management

ervices offered

Mobile services

Insurance services

Other value addedservices

5

services

Docume

The road to diversification1999 Digital Serv

Hybrid MailDocume

ManagemArchive Wor

Front en

Banking e-Banki

Shop in shop e-Comme

e-GovGovernment

Services Communicatiofor Gov

Digital Commu

Insurance e-Healt

m-bank

April 11th 2014

Mobile m-paymem-xxx

entvicesent mentrkflow d

n ex

tens

ion e-Gov e-Bankinging

Valu

e ch

ain

e-CommerceMobile

e-Healtherce

v

Doc.mgmt

on layer vnication

Leverage of assetth

ing

6

gentsx

An integrated service to manage legal proceedinf J ti P li d th P bli I tit ti b

New business models: Integra

of Justice, Police and other Public Institutions, buT&T and Payment platforms

Customer

1

INTEGRNOTIFICA

SERV

Data and documents flow

6Accountability

5

AccountabilityFor the Administration through web publishing

Multichannel paymentsApril 11th 2014

ngs and fines processing, on behalf of Ministry ilt D t/W kfl M t

ated notification service

uilt on our Document/Workflow Management,

2Poste Italianemanages all

Printing2 g

process

RATED ATION

VICE

3

4

MailingDelivery, even through palmtop

4

7

Storage

New business models: Work PA service to manage issuing of residence/work pG t A i i t ti DGovernment Agencies, integrating our Documenplatforms with external systems and our Channe

April 11th 2014

Permit for Immigrantsermits that orchestrates processes of several t/W kfl M t d P tt/Workflow Management and Payments l capabilities

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A large scale Government social aid program, bul tf d li d th h P t It li i t

New business models: Social

platforms, delivered through Poste Italiane integr

Payment of social benefits through a prepaid program (budget: €1 2bn/ $1 6 bn) to low incomprogram (budget: €1,2bn/ $1.6 bn) to low incom

Real-time automatic screening of main eligibi(at application and before each bi-monthly reloa

Amount of benefits: €80/ $110 + extras up to €1specific subgroups, loaded bi-monthly

~ 900k cards distributed

Spending li Spending lifiltering) in gATM withdra

Additional b(mainly supe(mainly supeassociations

Services: MWebsite, by supportsupport.

April 11th 2014

uilt on our Card Management and Payments t d t k

l Card

rated network

debit card me citizensme citizens

ility requirements ad)

140/ $190 for

imitations: cards can only be used (via MCCimitations: cards can only be used (via MCC grocery shops, pharmacies or to pay utility bills. No awal allowed.

enefits: 5% discount at participating merchants ermarkets) through agreement with retailers’ermarkets) through agreement with retailers s. Dedicated barcode to automatically grant discount.

ultichannel balance inquiry (Post Offices, ATMs, phone) and two call centres 24/7 for information and

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We believe that Postal Operators have the opporl i th i C t ’ d i t b l

Call to action

role in their Country’s economy and society, by le“Postal Global Network” effect

IT Platforms

FINANCIAL SALES PLATFORM

CARDS & PAYMENTS

MOBILE WORKFORCE (e.g. Digital Postman)

NEBUSIN

MOD DOCUMENT MANAGEMENT

E-COMMERCE

.POST & PREM

MOD

DIGITAL IDENTITY

MVNO/SIM

Poste Italiane is willing to support and partnet h l bitechnology capabi

April 11th 2014

rtunity to reposition themselves in a central i d d IT biliti deveraging advanced IT capabilities and

International Market

EW NESSDELDEL

er withother postal operators by providing its ilit d i

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ility and experience

Bac

April 11th 2014

ckup

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New offerings: PosteCloud

PosteCloud is a technology offer from Poste ItaliaPosteCloud is a technology offer from Poste Italiaincludes infrastructure as a service, integrated woutsourcing. This offering is integrated with the munique proposition.

«Virtualizza»Managed

New technology offering

«Virtualizza»Virtualize

infrastructure / platform as a

service

«Digitalizza»Digitize

Digitization and content securitysw as a service

«Comunica e collabora»Collaborate

Office automation and collaboration sw

iCollaborate as a service

April 11th 2014

ane to Businesses and Government thatane to Businesses and Government that with new digital services and business process menu of Poste Italiane services to create a

Business

Traditional offering

processoutsourcing

y

Financial / paymentservices

w

Traditionalservices

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Poste Italiane is developing a new ecosystem of d i t ti d 3 d ti l tf t

Tourism integrated services:

and integrating own and 3rd parties platforms to pcustomer experience

THE TOURIST JOURNEY…

COLLECT INFO

ORGANIZE TRIP T

WEB portal ...

E- Commerce Cards/

Payments

AP Ca

PaATFO

RM

Payments …

Pa SI …

IT P

LA

M i b fit th i i th fMain benefits are the increase in the use of ouretail, business and Government customers

April 11th 2014

services dedicated to tourism by leveraging id “ t h ” f l

business proposition

provide a “one stop shop”, for a seamless

TRAVEL SHOP & SHIPMENT PROMOTE

PPards/ ayments

E-Commerce Cards/

Payments

Direct Marketing

DigitalaymentsIM

Payments Postal Service …

Digital Communication

…

i / d t d th i iti f

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ur services/products, and the acquisition of new

The core of the model is a full range of IT platforml ti

Tourism portal: IT model

Poste Italiane Portal

solution

Group

P k i

COMPANY & PATrackingPackaging

Municipalities

IT PLAIT PLAMVNO/SIM

CARD & PAYMENTS

DIGITAL

April 11th 2014

m orchestrated to provide and end to end

le del turista

TOURISTSIM

Postepay

Poste MailBox

TFORMSSHIPPING

TFORMS

DIRECT MARKETING

E- COMMERCE

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