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Diversity… It’s All About RESPECT Rochester Area Quality Council It’s Tomorrow, Today! Diversity Council April 1, 2008

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Diversity… It’s All About RESPECT

Rochester Area Quality Council

It’s Tomorrow, Today!

Diversity Council

April 1, 2008

It’s Tomorrow, Today!Diversity Council Mission

Our mission is to create an inclusive and welcoming

community through education.

Vision: to eliminate discrimination

Diversity….It’s All About Respect

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!

• Executive Director, Kay Hocker• MA Management, MA HHSA,

St. Mary’s University of Minnesota

• Development and Communication Director, Courtney Lawson• MPH, University of Michigan

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!» Globalization of the workforce

requires that all people strive to work together in respectful, responsible and effective ways. Immigration and in-migration will be an increasingly important component in the demographic shifts in the workforce that have started to take place in Minnesota, and world wide.

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!» Diversity – describes the extent to

which an organization has people from diverse backgrounds, with diverse human characteristics and from diverse communities working as staff, volunteers, board members.

Diversity… It’s All About RESPECT

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!» Inclusiveness – valuing the perspectives

and contributions of all people. Striving to incorporate the needs and viewpoints of diverse stakeholders into the design of the organization’s services.

» The act of encouraging belonging.» Respect for pluralism – members of

diverse groups maintain traditional cultures, values and special interests within a common, shared culture.

Diversity… It’s All About RESPECT

Change in Olmsted County

» Between 1990 and 2000• Non-white populations have increased

by an average of 170%• Most notable increases among blacks

and Hispanics/Latinos• The white population has increased by

10%• Almost half of the county’s population

growth is people of color

Diversity… It’s All About RESPECT

Looking Ahead to Change

» Older workforce• The leading edge of the Boom

generation turns 62 in 2008 and 65 in 2011.

» Slower workforce growth

» Increased diversity• Primarily in children, young adults

» Smaller and older households

Diversity… It’s All About RESPECT

All’s Fair in Love, War & Recruiting

6.8%

4.5%

-1.6%-2.2%

13.0%

-1.2%

-3.5% -3.0%

-6%

-4%

-2%

0%

2%

4%

6%

8%

10%

12%

14%

2000-05 2005-10 2010-15 2015-20

Per

cen

t C

han

ge

18-2

4 USMn

Diversity… It’s All About RESPECT

International All-Call!

» For better educated, skilled young adults• Public education efforts• Skills to compete in a global workforce

» For migration to the area• An increasingly important component to

offsetting slower labor force growth

» For establishment of an inclusive and welcoming work environment

Diversity… It’s All About RESPECT

Economic Theory

» Economic growth depends on:• Growth in the workforce• Growth in productivity per worker

» Productivity per worker depends on:• Technology and machines• Public infrastructure• Knowledge, skills, training and

education

Diversity… It’s All About RESPECT

Examining Education

22 90

622772

-1284

222

-1500

-1000

-500

0

500

1000

Am Indian Asian Hispanic Black White Total

Diversity… It’s All About RESPECT

Trends in Schools

20.0%9.4%

27.6%30.5%30.6%

31.6%32.8%

36.6%37.3%37.5%

43.4%18.7%

11.0%9.8%

3.0%

0% 10% 20% 30% 40% 50%

RochesterRegion 10 (SE Mn)

Westbrook-Walnut GroveSleepy Eye

MinneapolisColumbia Heights

Pelican RapidsBrooklyn Center

RichfieldWorthington

St. PaulNational 03State 06-07State 04-05State 93-94

Percent of Students in 2006-07

Source: Mn Dept of Education data, Districts of more than 100 enrollment.SE Mn 61 specific non-English languages.

Diversity… It’s All About RESPECT

You Can Impact Productivity…

» Technology and machines• Employers have significant influence

» Public infrastructure• Employers have some influence

» Knowledge, skills, training and education • Caveat: An environment in which an

employee can express the above!• Employers have MAJOR influence

Diversity… It’s All About RESPECT

Difference Makes a Difference

» To the products you sell and the services you provide

» To spend less and make more on advertising

» To attract the “best” and “brightest” employees

» To our community at large

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!

P e r c e n t a g e o f P o p u l a t i o n b y R a c e : 2 0 0 5

5 %

3 %

3 %

8 9 %

A s i a n s

A f r i c a n A m e r i c a n s

L a t i n o s

W h i te s

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!

0 . 0 % 5 . 0 % 1 0 . 0 % 1 5 . 0 % 2 0 . 0 % 2 5 . 0 %

A s i a n s

A fr i c a n A m e r i c a n s

L a t i n o s

W h i t e s

P o p u la t io n in c r e a s e b y r a c e : 2 0 0 0 - 2 0 0 5

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!4 0 , 0 0 0 N e w O lm s t e d C o u n t y R e s id e n t s b e t w e e n 2 0 0 5 - 2 0 3 0

W h it e4 3 %

B la c k3 5 %

A s ia n9 %

L a t in o1 1 %

O t h e r2 %

W h i t e

B l a c k

A s i a n

L a t i n o

O t h e r

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!» Some characteristics of inclusive

organizations – • Knowing that all people do not respond in the

same way to messages. • Recognition of the importance of

communicating in culturally appropriate and sensitive ways.

• Self-aware: these organizations seek information and feedback about themselves.

• Have leadership that is open to change, willing to look inward and willing to conduct and hear honest dialogue.

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!» Benefits of

inclusion – » Lower turnover» Higher productivity» Higher morale» Improved problem-

solving » Increased creativity

and innovation» Improve products

and services

» It’s tomorrow, today!

» Better serve and understand customers

» Capitalize on changing demographic conditions

» Leverage difference for competitive advantage

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!» Processes» Create a value statement which encompasses

diversity/inclusion» Construct a marketplace rationale for

diversity/inclusion» Conduct a readiness assessment» Embed requirements into company

benchmarks/outcomes/goals “diversity metrics”» Assign responsibility, accountability and time

frames» Allocate resources» Measure success

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!» Creating a more inclusive

organization is most successful when both of the following occur ..

» 1.) Individuals within the organization develop a greater awareness and understanding of human difference and power dynamics and they affect individuals, workplaces and societies.

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!

» 2.) Organizations transform their work and workplace in order to better respond to the assets brought by the diverse workforce.

» Leadership is committed, demands accountability and understands the competitive advantage.

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!

» Components of inclusion...• CEO and Board commitment• Human capital• Corporate communication• Supplier diversity

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!» Case studies …

• Bank of America• The Pepsi Bottling Group• AT&T• The Coca-Cola Co.

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!» What gets in our

way?» Individual…

• Bias• Stereotypes• Prejudice• Discrimination• Knowledge,

critical thinking, self esteem and empathy.

» Organizational ..• Culture. Policies,

practices, values and expectations that define a workplace and guide the treatment of customers and employees.

• Barriers to performance

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!» Barriers to inclusion ..

• These are hidden or unhidden obstacles that exist in organizations. Often unintentional, but can be intentional. Often not recognized by leadership. Based on residual stereotypes about innate

ability attributed to human difference Systems upholding outdated and outmoded

expectations and structures Formal or informal methods of gaining

information or access to information

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!» Patterns of Cultural Difference

• Different communication styles• Different attitudes towards conflict• Different approaches to completing tasks• Different decision-making styles• Different attitudes toward disclosure• Different approaches to knowing• Working on Common Cross-Cultural Communication Challenges, DuPaw, Axner

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!» See the difference, stomp it out» See the difference, make it wrong» See the difference, act like you don’t» See the difference, respond inadequately» See the difference, understand the

difference that difference makes» Inclusion: See the differences and

respond positively and affirmingly

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!Residency

Native Born:

Immersed in language and culture since birth

Immigrant:

Meets US immigrations requirements and restrictions. May have multiple choices in relocation such as time, education, job skills. May have opportunity to prepare and possess willingness to learn language, culture and norms, likely to have some willingness to assimilate.

Refugee:

Meets US refugee regulations: lived in refugee camp(s). Must prove that life is at risk or in danger through documentation and interviews. Has fewer choices: flee or die, no time to prepare, education (if available) generally does not transfer, has lived within war experience including fear, death, lack of systems such as government, education,health care. Job skills not useable without language skills, experiences culture shock and post traumatic stress disorder, less willing to assimilate.

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!» Migrant:

• Refers to employment. Travel for work opportunities.

» In-migration:

• Young working adults seeking opportunity

» Documented vs Undocumented Legal Alien vs Illegal Alien

About 30% of immigrants return home Most refugees hope to return home when safety is

restored Under 10% of migrant workers are undocumented

immigrants. Vast majority are US citizens. 80 – 90%

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!

Immigration causes the U.S. economy to grow. An estimated 17.9 million immigrants are currently working in the U.S.--14% of the total work force. Compared to the native-born, a significantly higher percentage of immigrants are of working age. Immigrants are just as likely to start new businesses as the native-born. They generate employment, innovate, and take jobs that native born workers are less likely to fill. Immigrants help keep the U.S. internationally competitive and give businesses a global perspective.

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!

While all immigrants are required to pay taxes—including sales, income, and property taxes—most immigrants are not eligible for public assistance. Only refugees and certain legal immigrants are eligible for benefits, and only for a limited time. Undocumented immigrants are not eligible for any public benefits except for emergency medical assistance. Furthermore, immigrants are large contributors to Social Security and will play an integral role in financing Social Security as the U.S. population ages.

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!

Although the actual number of immigrants currently living in the U.S. continues to grow, when considered as a percentage of the population, levels are lower than in the past. Currently about 12.4% of the U.S. population is foreign-born. Between 1890 and 1910, about 15% of the population was foreign-born.

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!

About 1 million immigrants were legally admitted to the U.S. in 2004. About half that many enter illegally or overstay their visas each year. 66% of legal immigrants in 2004 came to be reunited with family members. 16% were sponsored by U.S. employers to fill positions for which no U.S. worker was available. 8% came as refugees fleeing persecution and looking for safety and freedom. Like generations before them, all immigrants—documented or not—come to this country looking for a better life.

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!

Immigrants generate employment. Immigrants are often those willing to take a chance on a new path, and many possess entrepreneurial skills. Immigrants established up to a quarter of all Silicon Valley firms, generating more than $19.5 billion in sales and nearly 73,000 jobs in 2000. The number of immigrant women business owners, most of whom are from Latin America, the Caribbean, and Asia, has increased nearly 468% since 1980.

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!

Urban areas that receive new immigrants are most often transformed and revitalized by these newcomers. An array of new arrivals revitalized Nicollet Avenue (now known as “Eat Street”) and Lake Street in Minneapolis, as well as University Avenue in St. Paul. Immigrants also reinvigorate rural communities by bringing in new ideas and reversing a trend of declining populations.

Diversity… It’s All About RESPECT

It’s Tomorrow, Today!

Immigrants make unique contributions to the economy by creating new jobs through entrepreneurship, filling jobs for which there are no qualified U.S. workers, and taking positions that would otherwise be shipped overseas or replaced with computers. Both high- and low-skilled immigrant workers help meet the growing demand for labor in a variety of industries.