diving into facility manager decisions · to conduct the 2016 cmm in-house/facility management...
TRANSCRIPT
Diving intoFacility Manager DecisionsKey fi ndings from the 2016 CMM In-House/Facility Management Benchmarking Survey
By CMM Editorial Sta�
What keeps in-house/facility managers up at night? According to aggregate findings from the 2016 Cleaning and Maintenance Management (CMM) In-House/Facility
Management Benchmarking Survey, it’s a combination of labor, budgets, and productivity. Perhaps not surprisingly to those in the field, these pressures tend to be consistent for managers across a variety of facility types and market segments, although their impacts vary based on factors such as geography, management scope, and operational responsibilities.
Additional takeaways from this year’s survey results include the growing impact of technology for performing daily operations, ensuring health and safety for workers and building occupants, and providing proper training for employees to do their jobs effectively.
Survey Methodology and Participant ProfileTo conduct the 2016 CMM In-House/Facility Management Benchmarking Survey, CMM editorial staff distributed the survey in February via email to all active contacts in the CMM in-house/facility manager email database. Survey questions were designed to address participants’ operations, employees, and purchasing dimensions, along with additional critical issues in-house/facility managers face on a daily basis.
A total of 337 qualified, completed surveys are included in this year’s analysis. Survey respondents represent a range of facility types, with education facility professionals from higher education (24.9 percent) and K-12 schools (23.2 percent) comprising the largest group of participants. The next largest segment represents the health care market—18.1 percent were from hospitals and 6 percent from long-
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0
5
10
15
20
25
30
35
40
Management Responsibilities
37.1%
26.7%
16.6%
13.1%
5.3%
1.2%
Facilities director
Manager of cleaning services formultiple facilities
Manager of cleaning services for a single facility
Facility manager
Supervisor of outsourced/subcontracted cleaning services
Facility executive
term care facilities—while commercial facility (office and government buildings) professionals comprise 10.4 percent of the total response count. The remainder of respondents work in retail (6.2 percent), hospitality (5.3 percent), industrial (3.3 percent), and recreation/transportation (2.7 percent) facility operations.
When it comes to management responsibility, the majority of respondents oversee cleaning and facility operations at multiple facilities. More than one-third (37.1 percent) identify themselves as facilities directors, meaning they oversee multiple departments at multiple facilities, while an additional 26.7 percent say they manage only cleaning services for multiple facilities. Survey results show respondents are responsible for a median of nine buildings and an average of 1.28 million square feet of facility space.
Prominent Operational IssuesIn this year’s survey, facility managers were asked to rank the importance of a number of operational issues. Consistent with the 2015 survey results, health and safety remains the top “very important” issue, with 78.3 percent of respondents stating it as such. In addition to ensuring safe and healthy facilities for workers and building occupants, 75.7 percent of respondents say improving facility image is very important. Rounding out the remaining top five “very important” issues are improving productivity/efficiencies (72.4 percent); security (63.5 percent); and training/educating staff (58.8 percent).
From a budget perspective, nearly half of respondents (45.7 percent) say their operating budget for 2015-2016 is flat compared to the prior year. This number is up 14.3 percent compared to 2015 survey results. Further, 26.7 percent of participants report an increased budget from the prior year, which compares favorably to the 2015 results in which 25.1 percent of respondents noted an increased operating budget.
Outsourced cleaning/janitorial services is another prominent issue facing in-house/facility managers. This year’s survey results indicate that 77 percent of respondents have not outsourced these services in the past five years, although 30 percent say they have analyzed outsourcing’s effect on their operations. Further, 19 percent of respondents do outsource cleaning/janitorial services, and 4 percent say they previously outsourced cleaning, but have brought this function back in house. Of the 19 percent who outsource cleaning, managers of industrial (45.5 percent), retail (38.1 percent), and commercial (37.1 percent) facilities report the highest outsourcing rates.
An additional trend to highlight: Sustainable/green initiatives no longer rank among the top “very important” issues as they have in past surveys. However, they are still considered “somewhat important” by 43 percent of respondents, as more organizations have adopted green and sustainable practices throughout the years. Only 2.7 percent of respondents say sustainable/green initiatives are not important in their operations.
Top 5 Very Important Issues
78.3%75.7%
63.5%
58.8%
72.4%
Health andSafety Improving
Facility Image
SecurityImproving Productivity
Staff Training/Education
45.7%Flat
26.7%Increase from prior year
24.6%Decrease
3.0%Not applicable
Changes to 2015-2016 Operating Budget
77 percent do not outsource cleaning services;
of those who do not outsource, 30 percent have analyzed it.
The median number of facilities respondents oversee9
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The Training TrendLabor—specifically, hiring and retaining qualified workers—represents a top concern for in-house/facility managers. A variety of factors can impact this issue, including wages, training, and career development opportunities. While survey results show starting and average wages vary based on facility type and geographic location (see illustrations to the right and below), one provision that is consistent across the board is staff training. In fact, 98.2 percent of respondents provide at least some form of training, whether the training is hands-on (96.7 percent), offered via online/video platforms (66.2 percent), or presented in a classroom setting (58.2 percent). Further, 94.1 percent of respondents who provide training rely on in-house trainers/supervisors to train their staffs, while 53.4 percent rely on their distributor partners, 28.2 percent trust online training providers, and 12.5 percent utilize a third party.
$9.00-$9.99
$11.00-$11.99
$12.00-$12.99
$12.00-$12.99
$15.00-$15.99
Median Starting Hourly Wage by Region
Below are the median starting hourly wages (in U.S. dollars) for in-house staff in various
regions across the United States and Canada, according to survey respondents.
Median Starting Hourly Wage by Facility Type
Education: K-12 $10.00-$10.99
Education: College/university $9.00-$9.99
Health care: Hospital $10.00-$10.99
Health care: Long-term $10.00-$10.99
Commercial (office/government) $12.00-$12.99
Hospitality $12.00-$12.99
Retail $10.00-$10.99
Industrial $11.00-$11.99
Recreation/Transportation $8.00-$8.99
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Purchasing PowerThe survey results indicate 95 percent of in-house/facility managers are actively involved in the purchasing process; 36.5 percent have sole purchasing authority, 37.1 percent specify or recommend purchases, and 21.7 percent approve purchases.
With regard to purchasing processes, more than half of facility managers (55.2 percent) say they are solely responsible for their budget, while 24.3 percent say theirorganizations’ purchasing process have become more centralized, but they have final say. An additional 12.2 percent say their personal decision-making authority has decreased as their organizations’ purchasing processes have become more centralized.
This year’s survey reveals 72.1 percent of respondents purchase cleaning equipment and supplies from jansan distributors—a 14 percent increase compared to the 2015 survey results—and 68 percent purchase from their distributors online. Further, today’s in-house/facility managers are not solely purchasing cleaning equipment and supplies; respondents also note purchasing items such as employee safety equipment (80.6 percent), matting (77.8 percent), facility signage (50.8 percent), grounds care equipment (38.3 percent), and pest/bird control products (38 percent).
A Challenging DisciplineFrom managing to do more with fewer resources and maximizing operational budgets, to ensuring healthy and safe facilities for occupants and staff, today’s in-house/facility managers must continue to adapt to the changing dynamics and challenges that face the profession every day.
Products Facility Managers Purchase Percentage
Cleaning supplies (mops, microfiber, carts, can liners) 90.9%
Cleaners and disinfectants 90.9%
Hand soap/sanitizers 86.9%
Restroom dispensers (paper, soap) 86.3%
Paper products 85.7%
Carpet care equipment (including vacuums) 84.8%
Carpet care chemicals 83.3%
Floor finish/coatings 83.0%
Floor pads/supplies 82.7%
Employees' safety equipment 80.6%
Odor control products/chemicals 79.0%
Matting 77.8%
Hard floor care equipment 75.7%
Batteries (equipment) 65.4%
Material handling equipment 53.2%
Facility signage 50.8%
Uniforms/apparel 50.2%
Ice and snow removal 43.5%
Quality assurance programs/tools 42.0%
Grounds care equipment 38.3%
HVAC parts/equipment 38.3%
Pest/bird control 38.0%
Hand dryers 34.4%
Measurement equipment (infrared, ATP, IAQ, moisture) 31.6%
72.1%
purchase cleaning equipment and supplies from a jansan distributor
Percent of Operating Budget Spent onCleaning/Maintenance Equipment and Supplies
42.1%
42.1%
11.9%
1-20%
21-40%
41-60%
61-80%
More than 80%
3.0% .9%
Get the complete results onlineFind the complete survey results and
additional graphics at www.CMMOnline.com/2016-in-house-survey.
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24.93%
23.15%
18.10%
10.39%
6.23%
5.93%
5.34%
3.26%
2.67%
Which of the following best describes your facility/institution?
Education:College/univ...
Education: K-12
Health Care:Hospital
Commercial(Office/gove...
Retail(Shopping...
Health Care:Long Term
Hospitality(Hotels,...
Industrial(Manufacturi...
Recreation/Transportation...
0% 10% 20% 30%
24.93%
23.15%
18.10%
10.39%
6.23%
5.93%
5.34%
3.26%
2.67%
Answer Choices Responses
Education: College/university
Education: K-12
Health Care: Hospital
Commercial (Office/government buildings)
Retail (Shopping centers, entertainment, churches, museums)
Health Care: Long Term
Hospitality (Hotels, motels, apartment, convention)
Industrial (Manufacturing, warehouses)
Recreation/Transportation (Arenas, stadiums, airports)
CMM 2016 In-House/Facility Management Benchmarking Survey
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29.38%
25.22%
13.95%
10.98%
8.01%
6.23%
4.15%
2.08%
Which of the following best describes your job title/function?
Director/Manager/Supervisor...
Director ofFacilities
Director ofEnvironmenta...
Director/Manager of...
Manager ofBuilding...
Director ofHousekeeping...
Building/Facilities Engineer
Director/Superintendent of...
0% 10% 20% 30%
29.38%
25.22%
13.95%
10.98%
8.01%
6.23%
4.15%
2.08%
Answer Choices Responses
Director/Manager/Supervisor of Custodial Services
Director of Facilities
Director of Environmental Services
Director/Manager of Maintenance/Operations
Manager of Building Services
Director of Housekeeping/Executive Housekeeper
Building/Facilities Engineer
Director/Superintendent of Buildings & Grounds
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CMM 2016 In-House/Facility Management Benchmarking Survey
37.09%
26.71%
16.62%
13.06%
5.34%
1.19%
Which of the following best describes your management responsibilities?
FacilitiesDirector...
Manager ofcleaning...
FacilityManager...
Manager ofcleaning...
FacilityExecutive
Supervisor ofoutsourced/s...
0% 10% 20% 30% 40% 50%
37.09%
26.71%
16.62%
13.06%
5.34%
1.19%
Answer Choices Responses
Facilities Director (oversee multiple departments at multiple facilities, including cleaning/maintenance)
Manager of cleaning services for multiple facilities
Facility Manager (oversee multiple departments at a single facility, including cleaning/maintenance)
Manager of cleaning services for a single facility
Facility Executive
Supervisor of outsourced/subcontract cleaning services
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CMM 2016 In-House/Facility Management Benchmarking Survey
35.01%
25.22%
20.47%
16.02%
2.08%
1.19%
In what geographic region is the facility/are the facilities you manage?
Midwest(OH/IN/IL/MI...
South(TX/OK/NC/SC...
Northeast(ME/NH/VT/CT...
West(NM/AZ/CO/UT...
Canada
Outside U.S &Canada
0% 10% 20% 30% 40%
35.01%
25.22%
20.47%
16.02%
2.08%
1.19%
Answer Choices Responses
Midwest (OH/IN/IL/MI/WI/MN/ND/SD/IA/NE/KS/MO)
South (TX/OK/NC/SC/GA/FL/TN/AL/MS/AR/LA/KY/WV/VA/DC)
Northeast (ME/NH/VT/CT/MA/RI/NY/PA/NJ/DE/MD)
West (NM/AZ/CO/UT/WY/MT/ID/WA/OR/NV/CA/AK/HI)
Canada
Outside U.S & Canada
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CMM 2016 In-House/Facility Management Benchmarking Survey
27.60%
12.46%
1.78%
58.16%
Which of the following best describes your facility(s) type?
Class A
Class B
Class C
N/A
0% 10% 20% 30% 40% 50% 60%
27.60%
12.46%
1.78%
58.16%
Answer Choices Responses
Class A
Class B
Class C
N/A
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CMM 2016 In-House/Facility Management Benchmarking Survey
10.98%
13.35%
8.90%
2.37%
64.39%
What level of LEED certification has your facility(s) achieved?
Certified
Silver
Gold
Platinum
None
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
10.98%
13.35%
8.90%
2.37%
64.39%
Answer Choices Responses
Certified
Silver
Gold
Platinum
None
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CMM 2016 In-House/Facility Management Benchmarking Survey
Rate the importance of the following issues in your facility/operation.
78.34% 18.99% 2.37% 0.00% 0.30%
75.67% 19.58% 3.86% 0.59% 0.30%
72.40% 22.85% 3.56% 0.89% 0.30%
63.50% 26.11% 8.90% 0.89% 0.59%
Very Important Somewhat Important Neutral Less Important Not Important
Health &Safety
Improvingfacility image
Improvingproductivity...
Security
Training/education of staff
Reducingoverall...
Energymanagement
Validating/provingbudget to mgmt
Reducingemployee...
Absenteeism
Sustainable/greeninitiatives
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Very Important Somewhat Important Neutral Less Important Not Important
Health & Safety
Improving facility image
Improving productivity/efficiencies
Security
58.75% 33.23% 6.53% 0.30% 1.19%
53.12% 35.91% 8.61% 1.48% 0.89%
49.26% 33.53% 13.65% 2.67% 0.89%
46.29% 35.31% 15.43% 2.08% 0.89%
42.73% 27.30% 19.58% 6.82% 3.56%
41.84% 28.49% 20.77% 5.34% 3.56%
27.00% 43.03% 22.85% 4.45% 2.67%
Training/education of staff
Reducing overall cleaning/maintenance cost
Energy management
Validating/proving budget to management
Reducing employee turnover
Absenteeism
Sustainable/green initiatives
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CMM 2016 In-House/Facility Management Benchmarking Survey
45.70%
26.71%
24.63%
2.97%
Please select one statement that best describes your 2015-2016 operating budget.
Flat 45.70% (154)
Increased fromprior year
26.71% (90)
Decreased fromprior year
24.63% (83)
N/A 2.97% (10)
Answer Choices Responses
Flat
Increased from prior year
Decreased from prior year
N/A
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CMM 2016 In-House/Facility Management Benchmarking Survey
46.29%
28.49%
23.15%
2.08%
0.00%
Please select one statement that best describes your 2015-2016 operating budget
in relation to your responsibilities.
Asresponsibili...
Unchanged from2015 to 2016.
Asresponsibili...
Asresponsibili...
Asresponsibili...
0% 10% 20% 30% 40% 50%
46.29%
28.49%
23.15%
2.08%
Answer Choices Responses
As responsibilities increase, budget stays flat
Unchanged from 2015 to 2016.
As responsibilities increase, budget increases
As responsibilities decrease, budget decreases
As responsibilities decrease, budget stays flat
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CMM 2016 In-House/Facility Management Benchmarking Survey
12.17%
22.85%
14.54%
13.65%
19.58%
17.21%
What percentage of your operating budget is spent on LABOR?
Less than 30%
31-40%
41-50%
51-60%
61-70%
More than 70%
0% 10% 20% 30%
12.17%
22.85%
14.54%
13.65%
19.58%
17.21%
Answer Choices Responses
Less than 30%
31-40%
41-50%
51-60%
61-70%
More than 70%
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CMM 2016 In-House/Facility Management Benchmarking Survey
54.01%
23.15%
18.99%
3.86%
Have your cleaning/janitorial services been outsourced in the last five years?
No,outsourcing ...
No, but it hasbeen analyzed.
Yes, they arecurrently...
Yes, but theyhave been...
0% 10% 20% 30% 40% 50% 60%
54.01%
23.15%
18.99%
3.86%
Answer Choices Responses
No, outsourcing is not an option.
No, but it has been analyzed.
Yes, they are currently outsourced.
Yes, but they have been brought back in house.
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CMM 2016 In-House/Facility Management Benchmarking Survey
37.69%
16.62%
14.84%
13.65%
10.39%
6.82%
Which of the following areas/surfaces are the most problematic in
cleaning/maintaining your facility?
Restrooms
Carpetedsurfaces
Hard floorsurfaces
Common/sharedspaces
Multi-surfaceareas
Entryways
0% 10% 20% 30% 40%
37.69%
16.62%
14.84%
13.65%
10.39%
6.82%
Answer Choices Responses
Restrooms
Carpeted surfaces
Hard floor surfaces
Common/shared spaces
Multi-surface areas
Entryways
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CMM 2016 In-House/Facility Management Benchmarking Survey
In-House Staff Outsource N/A
Lightbulbreplacement/...
Preventivemaintenance/...
Stripping/recoating hard...
Clean rooms
Building(s)security
Painting
MaintainingHVAC systems
Exteriormaintenance...
Entry mats
Grounds care
Restorative/deep cleaning...
Snow removal
Windowcleaning
Laundryoperations
Polishing/Restoring stone a...
Roofmaintenance/...
Bird/pestcontrol
Fire/waterdamage...
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
3.59% 7.49%
7.44%
7.12%
17.61%
7.72%
8.38%
6.65%
8.04%
4.49%
9.25%
4.45%
19.40%
3.87%
20.66%
34.82%
8.68%
11.31%
12.17%
14.29%
18.10%
8.06%
20.47%
20.66%
23.56%
24.11%
28.44%
25.07%
31.75%
26.57%
42.56%
29.64%
22.92%
62.57%
61.90%
62.02%
88.92%
78.27%
74.78%
74.33%
71.81%
70.96%
69.79%
67.86%
67.07%
65.67%
63.80%
54.03%
53.57%
49.70%
42.26%
28.74%
26.79%
25.82%
Which of the following tasks/responsibilities do you outsource or
utilize in-house staff?Please answer each option.
CMM 2016 In-House/Facility Management Benchmarking Survey
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88.92% 3.59% 7.49%
78.27% 14.29% 7.44%
74.78% 18.10% 7.12%
74.33% 8.06% 17.61%
71.81% 20.47% 7.72%
70.96% 20.66% 8.38%
69.79% 23.56% 6.65%
67.86% 24.11% 8.04%
67.07% 28.44% 4.49%
65.67% 25.07% 9.25%
63.80% 31.75% 4.45%
54.03% 26.57% 19.40%
53.57% 42.56% 3.87%
49.70% 29.64% 20.66%
42.26% 22.92% 34.82%
28.74% 62.57% 8.68%
26.79% 61.90% 11.31%
25.82% 62.02% 12.17%
In-House Staff Outsource N/A
Lightbulb replacement/relamping
Preventive maintenance/building systems
Stripping/recoating hard floors
Clean rooms
Building(s) security
Painting
Maintaining HVAC systems
Exterior maintenance (sidewalks, parking, etc.)
Entry mats
Grounds care
Restorative/deep cleaning carpets
Snow removal
Window cleaning
Laundry operations
Polishing/Restoring stone and marble surfaces
Roof maintenance/repair
Bird/pest control
Fire/water damage restoration
CMM 2016 In-House/Facility Management Benchmarking Survey
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55.49%
33.83%
10.68%
When outsourcing services, do you have input on the specific products and equipment that will be
utilized within your facility?
Yes, I specifya list of...
No, I trust myservice...
N/A
0% 10% 20% 30% 40% 50% 60%
55.49%
33.83%
10.68%
Answer Choices Responses
Yes, I specify a list of specific brands and products to be used in my facility(s).
No, I trust my service provider to utilize appropriate equipment and supplies.
N/A
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CMM 2016 In-House/Facility Management Benchmarking Survey
42.73%
37.98%
10.09%
9.20%
When selecting an outsourced service provider, which characteristic is most important?
Reputation
Pricing
Certifications
One-stop shop(complete...
0% 10% 20% 30% 40% 50%
42.73%
37.98%
10.09%
9.20%
Answer Choices Responses
Reputation
Pricing
Certifications
One-stop shop (complete integrated facility services)
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CMM 2016 In-House/Facility Management Benchmarking Survey
74.18%
36.20%
26.71%
What baseline/benchmarks do you use for expected cleaning task times?
Check all that apply.
Facility/personalexperience
Historical data
ISSA 612Cleaning Tim...
0% 10% 20% 30% 40% 50% 60% 70% 80%
74.18%
36.20%
26.71%
Answer Choices Responses
Facility/personal experience
Historical data
ISSA 612 Cleaning Times Book
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CMM 2016 In-House/Facility Management Benchmarking Survey
58.46%
38.87%
31.75%
6.23%
Which of the followingworkloading/assignment systems do you
use in your facility(s)? Check all that apply.
Zone cleaning
Team cleaning
Combination/Hybrid system
Gang cleaning
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
58.46%
38.87%
31.75%
6.23%
Answer Choices Responses
Zone cleaning
Team cleaning
Combination/Hybrid system
Gang cleaning
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CMM 2016 In-House/Facility Management Benchmarking Survey
79.23%
76.85%
14.54%
10.68%
2.37%
What type of quality assurances do you use in your facility(s)? Check all that apply.
Observation/supervision
Taskchecklist/cl...
Application/software for...
Analyticaldata from...
None
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
79.23%
76.85%
14.54%
10.68%
2.37%
Answer Choices Responses
Observation/supervision
Task checklist/cleaning schedule
Application/software for mobile devices
Analytical data from equipment (usage and/or performance data)
None
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CMM 2016 In-House/Facility Management Benchmarking Survey
48.96%
36.20%
27.89%
21.66%
16.91%
What portable technology do your employees utilize for their job?
Check all that apply.
Two-way radios
Smartphone
None
Tablet
Workloading,inspection, ...
0% 10% 20% 30% 40% 50% 60%
48.96%
36.20%
27.89%
21.66%
16.91%
Answer Choices Responses
Two-way radios
Smartphone
None
Tablet
Workloading, inspection, and scheduling software
©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe
CMM 2016 In-House/Facility Management Benchmarking Survey
33.53%
17.51%
19.29%
13.35%
9.79%
6.53%
How many full-time employees work in your cleaning/maintenance department?
10 or less
11-24
25-49
50-99
100-199
200+
0% 10% 20% 30% 40%
33.53%
17.51%
19.29%
13.35%
9.79%
6.53%
Answer Choices Responses
10 or less
11-24
25-49
50-99
100-199
200+
©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe
CMM 2016 In-House/Facility Management Benchmarking Survey
33.53%
47.48%
8.90%
4.75%
2.37%
1.19%
1.78%
How many part-time employees work in your cleaning/maintenance department?
None
1-10
11-24
25-49
50-99
100-199
200+
0% 10% 20% 30% 40% 50% 60%
33.53%
47.48%
8.90%
4.75%
2.37%
1.19%
1.78%
Answer Choices Responses
None
1-10
11-24
25-49
50-99
100-199
200+
©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe
CMM 2016 In-House/Facility Management Benchmarking Survey
2.97%
10.09%
16.32%
20.47%
14.24%
13.06%
6.23%
4.45%
12.17%
What is the STARTING hourly wage for employees in your facility(s)?
Less than $8.00
$8.00-$8.99
$9.00-$9.99
$10.00-$10.99
$11.00-$11.99
$12.00-$12.99
$13.00-$13.99
$14.00-$14.99
More than$15.00
0% 10% 20% 30%
2.97%
10.09%
16.32%
20.47%
14.24%
13.06%
6.23%
4.45%
12.17%
Answer Choices Responses
Less than $8.00
$8.00-$8.99
$9.00-$9.99
$10.00-$10.99
$11.00-$11.99
$12.00-$12.99
$13.00-$13.99
$14.00-$14.99
More than $15.00
©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe
CMM 2016 In-House/Facility Management Benchmarking Survey
9.50%
16.91%
13.95%
12.46%
10.39%
8.90%
6.82%
4.15%
5.93%
What is the AVERAGE hourly wage for employees in your facility(s)?
Less than$10.00
$11.00-$11.99
$12.00-$12.99
$13.00-$13.99
$14.00-$14.99
$15.00-$15.99
$16.00-$16.99
$17.00-$17.99
$18.00-$18.99
$19.00-$19.99
More than$20.00
0% 10% 20% 30%
9.50%
16.91%
13.95%
12.46%
10.39%
8.90%
6.82%
4.15%
5.93%
1.19%
9.79%
Answer Choices Responses
Less than $10.00
$11.00-$11.99
$12.00-$12.99
$13.00-$13.99
$14.00-$14.99
$15.00-$15.99
$16.00-$16.99
$17.00-$17.99
$18.00-$18.99
©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe
1.19%
9.79%
$19.00-$19.99
More than $20.00
CMM 2016 In-House/Facility Management Benchmarking Survey
89.91% 303
53.12% 179
14.84% 50
7.72% 26
What background checks do you use during the hiring process?
Check all that apply.
Criminal record
Drug screening
Credit report
None
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
89.91%
53.12%
14.84%
7.72%
Answer Choices Responses
Criminal record
Drug screening
Credit report
None
©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe
CMM 2016 In-House/Facility Management Benchmarking Survey
96.74%
66.17%
58.16%
1.78%
What type of training do you offer employees in your facility(s)?
Check all that apply.
Hands on
Online/video
Classroom
None
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
96.74%
66.17%
58.16%
1.78%
Answer Choices Responses
Hands on
Online/video
Classroom
None
©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe
CMM 2016 In-House/Facility Management Benchmarking Survey
94.07%
53.41%
28.19%
12.46%
Who provides training for your cleaning/maintenance staff? Check all that apply.
In-housetrainers/sup...
Distributor/vendors
Onlinetraining...
Third party
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
94.07%
53.41%
28.19%
12.46%
Answer Choices Responses
In-house trainers/supervisors
Distributor/vendors
Online training provider
Third party
©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe
CMM 2016 In-House/Facility Management Benchmarking Survey
42.14%
42.14%
11.87%
2.97%
0.89%
What percent of your operating budget is spent on cleaning/maintenance equipment and supplies (purchase and maintenance)?
1%-20%
21%-40%
41%-60%
61%-80%
Over 80%
0% 10% 20% 30% 40% 50% 60%
42.14%
42.14%
11.87%
2.97%
0.89%
Answer Choices Responses
1%-20%
21%-40%
41%-60%
61%-80%
Over 80%
©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe
©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe
CMM 2016 In-House/Facility Management Benchmarking Survey
36.50%
37.09%
21.66%
4.75%
Which of the following describes your role in the purchasing of equipment and supplies?
I have solepurchasing...
I specify orrecommend...
I approvepurchases.
I am notinvolved in...
0% 10% 20% 30% 40%
36.50%
37.09%
21.66%
4.75%
Answer Choices Responses
I have sole purchasing authority.
I specify or recommend purchases.
I approve purchases.
I am not involved in purchasing of equipment and supplies.
©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe
CMM 2016 In-House/Facility Management Benchmarking Survey
24.33%
12.17%
55.19%
8.31%
Has your purchasing process changed in recent years?
Yes, it's morecentralized,...
Yes, it's morecentralized,...
No, I'm stillresponsible ...
N/A
0% 10% 20% 30% 40% 50% 60%
24.33%
12.17%
55.19%
8.31%
Answer Choices Responses
Yes, it's more centralized, but I still have final say.
Yes, it's more centralized, and my authority has decreased.
No, I'm still responsible for my budget.
N/A
©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe
CMM 2016 In-House/Facility Management Benchmarking Survey
40.06%
36.20%
11.28%
10.39%
2.08%
When selecting equipment for purchase, what is the MOST important factor in your decision?
Select only one answer.
Performance
Quality
Value
Price
Brand
0% 10% 20% 30% 40% 50%
40.06%
36.20%
11.28%
10.39%
2.08%
Answer Choices Responses
Performance
Quality
Value
Price
Brand
©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe
CMM 2016 In-House/Facility Management Benchmarking Survey
72.11%
39.47%
29.38%
25.82%
20.18%
16.62%
15.13%
From whom do you purchase cleaning/maintenance products?
Check all that apply.
Jan/san supplydistributor
Industrialdistributor
Manufacturer(Direct)
Wholesaler
Office supplydealer
Online retailer
Big boxretailer
0% 10% 20% 30% 40% 50% 60% 70% 80%
72.11%
39.47%
29.38%
25.82%
20.18%
16.62%
15.13%
Answer Choices Responses
Jan/san supply distributor
Industrial distributor
Manufacturer (Direct)
Wholesaler
Office supply dealer
Online retailer
Big box retailer
©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe
CMM 2016 In-House/Facility Management Benchmarking Survey
55.79%
33.23%
22.55%
22.26%
21.36%
21.07%
12.76%
When purchasing cleaning/maintenance products, from which of the following sources do you purchase ONLINE?
Check all that apply.
Jan/san supplydistributor
Industrialdistributor
Manufacturer(Direct)
Online retailer
Office supplydealer
Wholesaler
Big boxretailer
0% 10% 20% 30% 40% 50% 60%
55.79%
33.23%
22.55%
22.26%
21.36%
21.07%
12.76%
Answer Choices Responses
Jan/san supply distributor
Industrial distributor
Manufacturer (Direct)
Online retailer
Office supply dealer
Wholesaler
Big box retailer
©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe
CMM 2016 In-House/Facility Management Benchmarking Survey
76.26%
73.59%
66.17%
43.03%
25.82%
15.13%
Which of the following do you expect from your distributor/vendor?
Check all that apply.
Technicalsupport
Product demos
Training
Onlineorders/e-com...
Inventorymanagement
Recyclingprograms
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
76.26%
73.59%
66.17%
43.03%
25.82%
15.13%
Answer Choices Responses
Technical support
Product demos
Training
Online orders/e-commerce
Inventory management
Recycling programs
©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe
CMM 2016 In-House/Facility Management Benchmarking Survey
Which of the following products are you responsible for purchasing in your facility(s)?
Check all that apply.
Cleaners anddisinfectants
Cleaningsupplies (mo...
Handsoap/sanitizers
Restroomdispensers...
Paper products
Carpet careequipment...
Carpet carechemicals
Floorfinish/coatings
FloorPads/supplies
Employees'safety...
Odor controlproducts/chem
Matting
Hard floorcare equipment
Batteries(equipment)
Materialhandling...
Facilitysignage
Uniforms/apparel
Ice and snowremoval
90.88%
90.88%
86.93%
86.32%
85.71%
84.80%
83.28%
82.98%
82.67%
80.55%
79.03%
77.81%
75.68%
65.35%
53.19%
50.76%
50.15%
43.47%
Qualityassurance...
Grounds careequipment
HVACparts/equipment
Pest/birdcontrol
Hand dryers
Measurementequipment...
41.95%
38.30%
38.30%
37.99%
34.35%
31.61%
©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
CMM 2016 In-House/Facility Management Benchmarking Survey
90.88%
90.88%
86.93%
86.32%
85.71%
84.80%
83.28%
82.98%
82.67%
80.55%
79.03%
77.81%
75.68%
65.35%
53.19%
50.76%
50.15%
43.47%
41.95%
38.30%
38.30%
Answer Choices Responses
Cleaners and disinfectants
Cleaning supplies (mops, microfiber, carts, can liners)
Hand soap/sanitizers
Restroom dispensers (paper, soap)
Paper products
Carpet care equipment (including vacuums)
Carpet care chemicals
Floor finish/coatings
Floor Pads/supplies
Employees' safety equipment
Odor control products/chemicals
Matting
Hard floor care equipment
Batteries (equipment)
Material handling equipment
Facility signage
Uniforms/apparel
Ice and snow removal
Quality assurance programs/tools
Grounds care equipment
HVAC parts/equipment
Which of the following products are you responsible for purchasing in your facility(s)?
(continued)
©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe
CMM 2016 In-House/Facility Management Benchmarking Survey
87.83%
67.36%
60.53%
54.01%
50.74%
32.94%
22.85%
What resources do you use to learn more about the cleaning/facility
management industry?
Trade media(e.g.,...
Distributors
Networkingwith other...
Manufacturers
Industry tradeshows
Industryassociations
Social mediaoutlets (e.g...
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
87.83%
67.36%
60.53%
54.01%
50.74%
32.94%
22.85%
Trade media (e.g., magazines, websites, e-Newsletters)
Distributors
Networking with other industry professionals
Manufacturers
Industry trade shows
Industry associations
Social media outlets (e.g., LinkedIn, Twitter, Facebook, YouTube)
©Copyright 2016 ISSA. Reprinted with permission from CM/Cleaning & Maintenance Management® magazine.For a free subscription to CM/Cleaning & Maintenance Management® magazine, visit www.cmmonline.com/subscribe
CMM 2016 In-House/Facility Management Benchmarking Survey
Answer Choices Responses