Division of State Service Centers

Joint Finance Committee HearingFiscal Year 2012

Henry Smith, IIIInterim Director

Delaware Health and Social Services

MISSION STATEMENT

The mission of the Division of State Service Centers is to provide convenient access to human services, assist vulnerable populations, support communities, and promote volunteer and service opportunities.

DIVISION OF STATE SERVICE CENTERS

Delaware Health and Social Services

15 STATE SERVICE CENTERS An umbrella for services provided primarily by Divisions of

State Service Centers, Social Services, Public Health, and several other Divisions in Health and Social Services as well as the Department of Services for Children, Youth and Their Families and the Department of Correction.

Locations

New Castle County: Appoquinimink, Belvedere, Claymont, DeLaWarr, Hudson, Northeast, Porter

Kent County: Milford, Smyrna, WilliamsSussex County: Adams, Bridgeville, Laurel, Pyle, Shipley

OVERVIEWFamily Support/Community Services

15 Community-Based Locations

Delaware Health and Social Services

COMMUNITY SERVICES BLOCK GRANT Funding from the U.S. Department of Health and Human Services

designated specifically to Community Action Agencies for programs that promote self-sufficiency and poverty alleviation; administered in partnership with First State Community Action Agency.

LIHEAP (Low Income Home Energy Assistance Program) Funding from the U.S. Department of Health and Human Services, which

supports financial assistance to help low income Delawareans with heating and cooling bills. Approximately 18,000 people are served annually.

Administered in partnership with Catholic Charities.

OVERVIEWOffice of Community Services

Delaware Health and Social Services

WEATHERIZATION ASSISTANCE PROGRAM The Weatherization Assistance Program has transitioned to the

Department of Natural Resources and Environmental Control. Family Support Services continues to provide assistance with furnace and water heater replacements.

THE DELAWARE FINANCIAL EMPOWERMENT PARTNERSHIP

A unique non-profit and government partnership between the United Way of Delaware and the State of Delaware (led by the Department of Health and Social Services) to create financial stability for all Delawareans.

The inaugural Financial Empowerment Center is scheduled to open in March 2011 at the Hudson State Service Center, providing an array of free financial services such as income tax preparation and FAFSA assistance.

OVERVIEWOffice of Community Services

Delaware Health and Social Services

FAMILY VISITATION Provides a safe haven for children to visit and re-unite with non-

custodial parents. This program is mandated by court order and administered in partnership with Family Court and community agencies.

ADOPT-A-FAMILY Provides special assistance to low income households at holiday

time, back-to-school, and year-round.

FOOD AND NUTRITION PROGRAM The Division provides state funding for the Food Bank of Delaware,

which in turn funds 60 non-profits to stock food closets and mobile pantries in community based locations.

OVERVIEWCommunity Initiatives

Delaware Health and Social Services

AMERICORPS AND SENIOR CORPS Federally funded community service programs under the

Corporation of National and Community Service. (AmeriCorps, RSVP – Retired Senior Volunteer Program, and Foster Grandparents)

VOLUNTEER RESOURCE CENTER: Website, volunteer credit, consultations with non-profit

organizations, special events, days of service, work with the First Lady with volunteer projects.

OVERVIEWState Office of Volunteerism

Delaware Health and Social Services

Accomplishments, Trends andPerformance Measure Indicators

FAMILY SUPPORT/COMMUNITY SERVICES

452,554

605,991686,606 703,462

FY 2008 FY 2009 FY 2010 FY 2011 (Projected)

Delaware Health and Social Services

Accomplishments, Trends and Performance Measure Indicators

LOW INCOME HOME ENERGY ASSISTANCE PROGRAM

Delaware Health and Social Services

Accomplishments, Trends and Performance Measure Indicators

COMMUNITY SERVICES BLOCK GRANT

Recipients Served

10,81912,340

21,203

0

5,000

10,000

15,000

20,000

25,000

FY 08 FY 09 FY 10

Delaware Health and Social Services

Accomplishments, Trends and Performance Measure Indicators

FOOD AND NUTRITION PROGRAM RECIPIENTS

FY 2008

FY 2009

FY 2010

FY 2011 (Projected)

55,207

53,501

50,257

56,320

Delaware Health and Social Services

Accomplishments, Trends andPerformance Measure Indicators

FAMILY VISITATION PROGRAM(Families Served)

244347

429

728

0100200300400500600700800

FY 2008 FY 2009 FY 2010 FY 2011 (Projected)

Delaware Health and Social Services

Accomplishments, Trends andPerformance Measure Indicators

EMERGENCY AND TRANSITIONAL HOUSING SERVICES

2,875

4,202

01,0002,0003,0004,0005,000

FY 2008 FY 2009 FY 2010 FY 2011 (Projected)

Delaware Health and Social Services

Accomplishments, Trends and Performance Measure Indicators

STATE OFFICE OF VOLUNTEERISM SENIOR CORPS PROGRAMS

FY 2008 FY 2009 FY 2010 FY 2011 (6 mos.)

RSVP Volunteers 2,331 1,344 2,427 1,234

RSVP Hours of Service 398,368 423,311 443,617 217,890

Foster Grandparents 247 244 269 275

FGP Children Served 1,482 1,380 1,613 1,661

FGP Hours of Service 234,222 225,304 256,255 108,922

Delaware Health and Social Services

Accomplishments, Trends andPerformance Measure Indicators

STATE OFFICE OF VOLUNTEERISMAMERICORPS PROGRAMS

FY 2008 FY 2009 FY 2010 FY 2011 (6 mos.)

AmeriCorps Members 65 71 80 106

Hours of Service 66,130 45,816 102,519 52,547

Delaware Health and Social Services

Accomplishments, Trends andPerformance Measure Indicators

VOLUNTEER RESOURCE CENTER

FY 2008 FY 2009 FY 2010FY 2011 (6 mos.)

Direct Referrals 897 712 814 1,037

Outreach Contacts 6,197 9,945 12,350 7,978

Non-Profit Tech Support 147 209 493 283

Volunteer Delaware Hits 8,390 36,140 32,668 15,884

Delaware Health and Social Services

BASE ADJUSTMENTS

Personnel ($ 107,500) Contractual ($ 36,000) Capital ($ 10,000) Other ($ 100,000)

FY 12 GOVERNOR’S RECOMMENDED BUDGET

Delaware Health and Social Services

THANK YOU

“Working hand in hand with our community.”