division one staffing powerpoint - may 2014

“Building Winning Teams is Our Goal”

The significant problems we face today can not be solved at the same level of thinking we were at when we created them.

- Albert Einstein


DIVISION ONE STAFFINGPartnership Program


Current Locations…

Virginia

● Lynchburg● Roanoke


Branch History• Branch open since xxx• Roanoke location:

• xxx• xxx• 150 Headcount average

30%

70%

White Collar (301)

Blue Collar (701)


DIVISION ONE Staffing OverviewStaffing Made Easy

YOU Call Division One Staffing

Division One

Screen, Interview & Perform Reference Checks

Handle All Disciplinary Problems

Pay Social Security Taxes

Pay Federal/ State Unemployment Taxes

Pay Workers Compensation Claims

Handle Quarterly Reports and W2’s

Conduct Exit Interviews


DIVISION ONE OverviewFlexible Staffing Options

Long and Short Term StaffFor projects, busy seasons, planned vacations coverage, high turnover jobs and cost

control, DIVISION ONE Staffing offers both long and short term associates.

Temp to HireAllows both the company as well as the employee to work on a temporary trial period

for ninety (90) days before committing to full-time. This arrangement allows you to evaluate an employee’s job performance and contribution to your company. You make

the decision on hiring them as your regular employee.

Direct Hire PlacementThis option works well for both you and the candidate. It provides a smooth transition for the candidate who is already in the permanent position. It allows you to bring this

person on board from day one. Free replacement guarantee within the first ninety (90) days of the assignment is offered.


DIVISION ONE OverviewFlexible Staffing Options

Partnership ProgramA partner relationship for larger companies with 50+ ongoing temporary associates allows for an on-site program. DIVISION ONE Staffing provides a full-time On-Site

Supervisor to work with both client supervisors and temporary associates.

Corporate ContractsWe offer corporate contracts with centralized order placement or regional account managers whichever fits your needs. Through innovative technology, specialized

staffing divisions and workforce solutions that add value to your business, we provide industry specific expertise for your employment needs.

Payroll ServicesDIVISION ONE Staffing handles all payroll costs and paperwork for employees that the

company hires.


Proper CastingOrder Fulfillment

Order FulfillmentDIVISION ONE Staffing will continually commit to providing complete recruitment, screening, placement, and orientation. We strive to find the RIGHT CANDIDATE and the appropriate CULTURE FIT the first time through our comprehensive screening process.

Response Time GoalsDIVISION ONE Staffing promises to locate a qualified employee in as little time as possible. Once the order is placed, a DIVISION ONE Staffing representative will contact you within 1 hour to update the status of the placement.


Proper CastingTalent We ProvideDIVISION ONE Staffing finds the RIGHT CANDIDATE for you in areas including:

• Office Support • Forklift Operators

• Call Centers • CDL Drivers (local)

• Customer Service • Packers

• Data Entry • Assembly

• Accounting • Machine Operators

• Distribution • Technical

• Manufacturing • Warehouse/Light Industrial


Proper CastingAttracting Applicants

• Chamber of Commerce

• Internet Advertising

• Local Department of Labor

• Print Advertising (newspaper, Hispanic newspapers, trade

journals, flyers)

• Trade Associations

• College Recruiting – Virginia Western/National Business

College/E.C.P.T.

• Churches & Local Organizations

• Job Fairs/Career Fairs

• Refer-a-Friend-Our Associates are our BEST recruiting source


Proper Casting - Selection Process1. Pre-Application Process• Pre-Application

Questionnaire• Mini

Application• Light Industrial/

Clerical• Essential

Functions

2. Application & Interview Process• Application for

Employment• Drug Screening/

Background• Release• Policies &

Procedures• Behavioral Event

Interview

3. Hiring Process• Safety Video with

Test• I-9 Information &

Verify with INS• Benefits

Enrollment• Employee

Acknowledgement• Rights &

Responsibilities• Orientation

Brochure

4. Post-Hiring Process• Drug Testing• Criminal

Background Check Conducted

Candidate Will Not Be Hired If…• He/ She Does Not Possess Skills For Position• He/ She Refuses to Submit to Drug Testing or Background Check• I-9 Does Not Verify with INS

Employee Will Be Terminated If…• Drug Test or Background

Results are Bad• Alien Card Expires without

Renewal


Proper CastingEmployment Eligibility• What is E-Verify? The E-Verify program was created as a voluntary Internet-based pilot

program to help employers verify the work authorization of new hires. It applies to U.S. citizens and noncitizens. The program is administered by the U.S. Department of Homeland Security in partnership with the Social Security Administration.

• How Does E-Verify Work? E-Verify works by allowing participating employers to electronically compare employee information taken from the Form I-9 against more than 425 million records in SSA’s database and more than 600 million records in DHS immigration databases. Results are returned in seconds.

• Why E-Verify? • Reduces unauthorized employment• Minimizes verification-related discrimination• Quick and non-burdensome to employers• Protects civil liberties and employee privacy


Proper CastingInterview & Testing• Behavioral Interviewing (The past is the best predictor of the

future when it comes to someone’s success on the job. What someone has done is the basis for evaluation, not what they have in terms of education, job title, skills, etc. Behavioral interviewing focuses on behaviors, not traits.)

• Administrative Skills Evaluation (Evaluates the applicants filing, alphabetizing, mathematics and error identification skills.)

• Software Testing with Data Entry/Typing Speed and Proficiency

• Industrial Skills Evaluation• Precision Dexterity Test (This test is used as a predicator for

rapid manipulation of small objects, as in assembly line work.)


Proper CastingInterview & TestingProve It! Skills assessment software includes over 600 tests that cover categories such as Light Industrial, Word Processing, Human Resources, Customer Service, Accounting, Technical and more!Accounting- Accounts Payable, Accounts Receivable, Bookkeeping (professional), Cost Accounting, Peachtree Accounting 2003, QuickBooks Pro 2000Financial- Auditing, Budget Aid Skills, Credit ManagementLight Industrial- Assembly & Matching, Basic Industrial Math, Basic Industrial Skills, Basic Warehousing Knowledge, Food Production, Manufacturing Basic, Product PackagingClerical- MS Access, Outlook, Excel, PowerPoint, Data Entry 10-Key, Customer Service Mindset Survey, Following Written Instructions, Numeric Filing, Office Filing, Office Grammar & SpellingTechnical- Everything from A+ to all windows Systems may be tested in our TechTests


Proper CastingInterview & TestingDIVISION ONE Staffing evaluates basic skills for Light Industrial environments including:• Comparisons & Matching• Ruler/Basic Measurements• Shipping & Receiving – includes reading labels and invoices• Counting• Count & Stack• Mathematical Problems


Proper CastingScreening ProcessDrug Screening: In accordance with FAA guidelines at no cost to your company.

Forklift Certification: DIVISION ONE Staffing offers academic forklift certification according to OSHA Standards.

Background Checks: according to your specifications.

• All forklift operators must have a minimum of one (1) year verifiable forklift experience.

US Employment Eligibility Verification: DIVISION ONE Staffing verifies identity and US Employment eligibility for every employee and completes all necessary documentation as required by INS regulations.

• A copy of the forklift certification is kept on file at DIVISION ONE Staffing and can also be sent to your location.

• Academic Training with test as well as site-specific checklist provided by DIVISION ONE Staffing .

Reference Checks: Reference checks will be completed on all applicants. Former employers will be contacted to obtain more information about the applicant.

• DIVISION ONE Staffing does not place forklift operators on assignment without proof of certification.


OrientationDIVISION ONE Staffing will develop a custom orientation program suited to your needs. Orientation packets may include any or all of the following:• Orientation Brochure• Customized Safety Orientation• Team Member Identification Badge• General Map Work Site• DIVISION ONE Staffing Team Members will have

a choice of Direct Deposit or Directo cards.


Employee BenefitsQuick List

• Affordable Health/Dental/Disability/Life Insurance• Paid Holidays• Paid Vacation• 401(K)• Direct Deposit• Referral Bonuses• Employee Recognition Programs• Directo Electronic Paycheck Debit Card


Employee BenefitsDirecto Electronic Paycheck Debit Card

Improves Employee Productivity

Employees no longer need to leave work to cash their paycheck

Improves Security Employees can withdraw money asneeded

Improves Convenience

Balances, transaction & deposit information available 24-hours a day

Improves Control Over Money

Employee can take out only what is needed and the rest remains secure

Eliminates Fraud Eliminates fraud losses associated with checks

Usable At Any ATM Or Point-of-Sale

Use card to make ATM withdrawals and point-of-sale purchases


Employee BenefitsHoliday, Vacation & 401(k)

• All Employees will be eligible for Holiday Pay for six (6) major holidays when the occur during the normal business week. To qualify, employees must have worked 1500 hours during the previous year and the scheduled workday before and after the holiday.

• All Employees can earn one week’s (40 hours) Vacation after 1500 hours worked within a one year period.

• Employees qualify for 401(k) after one year with DIVISION ONE Staffing.


Quality AssuranceQuality ProgramsEmployee/Group Evaluation – enables our clients to rate the performance of our employees in the areas of attitude, appearance, attendance, performance, skill level, safety, productivity, etc. on an individual basis.

Customer Satisfaction Survey – enables our clients to evaluate DIVISION ONE Staffing on our personal attention, speed and accuracy in filing orders, invoicing, communications, reporting and follow-up.

Monthly Quality Check – enables supervisors to evaluate our employees work performance and ability on a monthly basis.

Quarterly Business Review – An integral part of our continuous improvement process and a means of monitoring the quality of our compliance standards, operational measurements, financial data and satisfaction levels.


Quality AssuranceFollow-up Program

2 HOURS

• A Division One rep will call within 2 hours of order placement to update the status.

1st DAY

• A Division One rep will call on the 1st day to be sure our employees arrived at their designated start times.

2nd DAY

• A Division One rep will call on the 2nd day to be sure our employees arrived at their designated start times.

WEEKLY

• A Division One rep will call weekly to be sure our employees continue to perform up to your expectations.


Quality AssuranceFollow-up Program

REGU

LAR

VISI

TSA DIVISION ONE rep will make regular visits to all temporary employees at your facility throughout the assignment completion process for recognition, incentives, follow-ups, counseling, disciplinary action, etc. approved by you.

ON

-CAL

L 24

HO

URSA DIVISION ONE

Staffing team members are on call 24 hours a day, 7 days a week. You will always be able to reach a representative to assist you with your needs.


Customized SolutionsTechnological SolutionsDIVISION ONE Staffing robust bundle of technology solutions connect you to all of your essential staffing data:

• Electronic Time and Attendance System (when applicable)

• Invoicing

• Workforce Management System

• Customer Reporting System

• Client Web Center

• Total Quality Management

• Quarterly Business Review


Customized SolutionsSoftware CapabilitiesWith the use of staffing software, you will have access to a Staffing Web Center allowing real-time access to information 24 hours a day, 7 days a week. The Web Center allows you to:• Track pending & current orders• View current assignments by day/week• View full detail of each assignment• View weekly head count• Search past and current invoices• Approve or reject pending employee timesheets• Track purchase order status• Export reports to MS Word, Excel, RTF & Adobe PDF formats


Customized SolutionsInvoicingInvoicing can be customized to meet your needs.Standard weekly invoicing can be created by:

• Customer

• Employee

• Special billing

• Work order

• Division code

• Department number

• P. O. number

• Attention to


Customized SolutionsTime and AttendanceThe HandScan Electronic Time & Attendance system verifies employees’ identities in less than one second based on the unique size and shape of their hands.

• Saves money over card-based systems• Provides the most accurate time and attendance solution available• Fast and easy to use• Eliminates badges• Eliminates buddy punching• Reduces time theft• Versatile and Programmable• Reporting available


Customized SolutionsCustomer Reporting SystemFormats• Quantitative (financial)• Qualitative (operational)• Detail, summary and graphical snapshot and trend• Hard copy, text file, e-mail, online viewing, download• Multiple sort capabilities – location, department, manager, P.O., etc.

Types• Order Fulfillment• Longevity/Turnover• Headcount• Usage• Quantity


Customized SolutionsQuarterly Business Review• Performance Meeting by Management and DIVISION ONE Staffing

Services Representatives• Includes financial data, operational measures and satisfaction levels• Identifies successes and improvement areas• Reviewed in a formal meeting with key stakeholders• Venue for brainstorming service enhancements for the future


Partner on Premise ProgramPartner on Premise Overview

DIVISION ONE Staffing can provide On-Site Management including

customization, implementation, and direct supervision of a

supplemental staffing program based on our needs. We utilize a

dedicated on-site management team to cover all shifts as well as our

network of local branch offices saving you valuable time. You will not

need to deal with network of local branch offices saving you valuable

time. You will not need to deal with multiple services or the burden of

managing a staffing program outside of your expertise.


Partner on Premise ProgramPartner on Premise OverviewOur Partner on Premise Program Includes:• Database Maintenance with qualified applicants solely to fulfil your staffing needs.• Immediate access to qualified candidates through “searching” our database by skill

codes and skill sets.• Reduction in cycle time in filling open positions.• Daily interaction and personal follow-up with all employees to reinforce their

commitment and loyalty.• Immediate troubleshooting if an injury, problem or concern arises.• Coordination with departments and managers to create customized job

descriptions and designated time period for filing open orders.• Customized on-site orientation programs to minimize downtime associated with a

new assignment.


Partner on Premise ProgramTotal Management SolutionsScope of Work• Centralized service – strategic deployment of on-site alliances, near-site solutions, and

local champions• Contract compliance and relationship management• Supplemental/specialty supplier base• Program development based on business unit and local needs• Quality and performance oversight• Total staffing solution – use of secondary suppliers is transparent• Consolidated invoicing, reporting and management• Cost reduction initiatives


Partner on Premise ProgramKey BenefitsStandardized

Every step of implementation, from initial fact-finding to consolidated reporting, follows a common plan.

FlexibleOur implementation process is flexible enough to be applied to many different industries and diverse business units within our customer’s

organization.Proven

The success of our implementation process has often led to DIVISION ONE winning subsequent business within a customer’s organization.


Partner On Premise ProgramImplementation Overview – Five Phased ApproachThe DIVISION ONE Staffing Services account implementation process is unique to the staffing industry. Our commitment to our customers is “right the first time” implementation. Our goal is to build an account infrastructure that will support throughout the longevity of the partnership.

Pre-Implementation Program Design Communication “Go Live”

Assessment


Implementation Overview – Five Phased ApproachPre-Implementation

• Finalize Contract

• Identify Taskforce

• Core Taskforce Onsite Facilitator

• Identify Near-site Taskforce

• Launch Implementation Checklist

Program Design

• Determine Service Delivery/ Operations

• Invoicing & Reporting

• Identify Quality Metrics

• Staffing Partner Engagement

• 2nd Staffing Partner Engagement

Communication

• Determine Mode of Communication

• High Vol = Roadshows

• Low Vol = Extranet

• Extranet Launch

• Executive Level Sponsorship

• Identify High Sensitivity Areas

“Go Live”

• Customer LIVE DATE

Assessment

“Go Live”


Partner on Premise ProgramWorkforce ManagementCustomized System• Manages the entire contingent workforce• Includes Staffing Partner data, facilitates order distribution and measures fill

rations/performance• Tracks open, filled, cancelled and closed job orders, as will as resume submittals and

interview schedules• Captures performance evaluation statistics• Enables adherence to contract rates and requirements• Maintains documentation of pre-employment screening and security clearances, safety

items and exit interviews.Total Quality Management• Monitors the quality of our service• Temporary Employee Performance• Program Performance• On-Site Management Performance


Partner on Premise ProgramOn-Site ManagerResponsibilities• Ensure thorough application process, testing, behavioral interviews and

necessary required paperwork are completed• Facilitate orientation & tour program on-site with your policies and those

of DIVISION ONE Staffing• Coordinate all requisitions• Start-day check in of all new employees• Monitor performance of employees and discuss results with department

managers• Build relationships with all supervisors and managers


Partner on Premise ProgramOn-Site ManagerFocus Targets• Continuous recruiting• Visibility on all shifts• Job requirement checklist• Monitor and report attendance and punctuality• Manage & distribute weekly payroll checks on-site• Troubleshoot and rectify all billing issues and invoices inquiries• Recognition (Incentive Programs for Safety, Attendance and Production)• Soft Sill Counseling


Co-Employment ConcernsMinimizing Co-Employment Issues

• To eliminate the screening process by your company, DIVISION ONE Staffing sends skilled and thoroughly screened employees to your site.

• DIVISION ONE Staffing negotiates the pay rates for workers with our clients.

• Our client supervisors make us aware of situations that require disciplinary action, but all counseling and coaching will be done by DIVISION ONE Staffing.


Co-Employment ConcernsMinimizing Co-Employment Issues• DIVISION ONE Staffing will participate in employee functions if our

attendance is requested. We will contribute reasonable fees to cover food, etc., for our associates.

• DIVISION ONE Staffing offers and presents any and all bonuses/awards to our associates.

• DIVISION ONE Staffing will issue any necessary badges, nameplates, etc. and these will clearly differentiate that the worker is a contingent employee.

• As soon as notified, DIVISION ONE Staffing will handle any harassment or discrimination issues.

• DIVISION ONE Staffing will terminate all temporary associates directly.

Rate Quote1 – 50 contract employees (Purpose Rate 1.32%)

Pay Rate Week 1(48 Hours) Week 2 (36 Hours) Annually

$10.00 $686.42 $475.20 $30,202

$11.00 $755.04 $522.72 $33,221.76

Rate Quote50+ contract employees (Purpose Rate 1.28%)

Pay Rate Week 1(48 Hours) Week 2 (36 Hours) Annually

$10.00 $665.60 $460.80 $29,286

$11.00 $732.16 $506.88 $32,215.04


Our CommitmentDIVISION ONE Staffing Value Statement

DIVISION ONE Staffing’s commitment is to learn what your staffing challenges may be, propose solutions to these challenges and maintain an ongoing partnership.

At DIVISION ONE Staffing we work hard to earn your business

AndEven harder to keep it!


Thank you for Considering

DIVISION ONE Staffing

www.divisiononestaffing.com

http://www.divisiononestaffing.com/

division one staffing powerpoint - may 2014

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