divisional overview · recovery, building smart meters) •natural areas inventory update and...
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Divisional Overview
Corporate Services• Strategic Services & Environment
• Legislative Services
• Innovation and Technology Services
• Human Resources Services
November 08, 2016
Presented By:
Maya Pungur-Buick
GM, Corporate Services
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• Providing primarily support services to the organization– Support Council in their governance role
– Achievement of environmental goals
– Management of programs that promote employee engagement and safety
– Information technology infrastructure and services
– Corporate communication programs
– Corporate-wide planning efforts
– Innovation and major improvement initiatives
Overview
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• Completion of the inventory of services and service levels (Nov. 28 to Council for final approval)
• 2016 Census, pop: 64,645, 49% online
• Legislative process automation
• 21 policies amended (5 more in 2016); Council direction to bring forward amendments to 7 more in 2017
• Improvements to budget and planning process
Accomplishments 2016
- Governance
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• Opened the air quality monitoring station
• Completed Water and Energy Conservation and Efficiency Audit on 11 facilities – capital project requests in 2017 budget (Solar Panels, Cogeneration, Heat Recovery, Building Smart Meters)
• Natural Areas Inventory Update and Management Plan (to Council Nov. 21)
• 608 Toilet Rebates approved
• Completed internal audit of Environmental Management System/ISO 14001 of PW, Utilities and StAt
Accomplishments 2016
- Environmental Services
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• Asset management database and asset replacement plan
• Fibre optic network to civic facilities and traffic signals
• Major upgrade to financial system and public works asset management system
• All IT staff ITIL trained
• Office 365 and cloud data storage (MS Outlook)
• Smart City initiative– Smart City Master Plan approved
– Smart City Alliance MOU under review; Smart City Alliance Symposium in April
Accomplishments
- Innovation & Technology Services
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• Developed strategic framework to ensure
appropriate employee supports are in place
• Conducted Employee Engagement Survey
Focus Groups
• Commenced compensation review; developed
leadership competencies
• IAFF collective agreement, CUPE negotiations
Accomplishments- Human Resource Services
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Key TrendsStrategic Services & Environment
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Key Trends - IndustryInnovation & Technology Services
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Key Trends - IndustryInnovation & Technology Services
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Key TrendsHuman Resources
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$70,245
$20,537
$104,010 $109,575
$31,351
$114,167
$69,912 $58,193
$0 $0
$103,477
$0
$30,465
$228,335 $224,480 $239,118
$0
$50,000
$100,000
$150,000
$200,000
$250,000
$300,000
2009 2010 2011 2012 2013 2014 2015 2016
WCB Rebate and Premium Refund History
WCB Premium Rebates WCB Premium Surplus Distributions
Key TrendsHuman Resources
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Key Trends Human Resources
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– Organization’s (people and cost) ability and capacity
to absorb changes related to modernization and
strategic transformation initiatives
• More effort toward long-term, strategic view
• Transformation and people value creation (ROI)
• Organizational design and workforce capacity planning
– Pace of IT change and our ability to keep up
– Expectations for public engagement
Major ChallengesCorporate Services
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• Supporting the advancement and implementation of the Community Sustainability Framework and the City of St. Albert Strategic Plan
• Organizational Leadership and Culture
• Building people capacity through talent management
• Building organizational capacity through systems, processes and key initiatives
• Enhancing policy & bylaw reviews and legislative tools
Divisional PrioritiesCorporate Services
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• 2017– Water Conservation Bylaw public awareness
– Sturgeon River Water Quality Index and Tree Canopy Coverage reporting
– Implement recommendations from Energy and Water Conservation Audits of City facilities
– Action Natural Areas Management Plan
– Coordinate public engagement across City***
– Performance measurement and analytics capacity realization
Major InitiativesStrategic Services and Environment
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• 2018– New - Corporate Environmental Sustainability Assessment
and Plan
– Review / Update Local Action Plan for Energy Conservation and Reducing Greenhouse Gas Emissions
– Spatial water consumption mapping
– Review of the City’s customer service model
– Assess existing strategic planning model with new Council
– Validate corporate measures in StaTracker
– Review continuous improvement policy
Major InitiativesStrategic Services and Environment
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• 2019
– Escalating Block Rates consideration
– Water conservation education resources
– Environmental Master Plan update
Major InitiativesStrategic Services and Environment
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• 2017
– Municipal election, Council orientation
– Agenda Management System Phase 2
• 2018
– Census
– Implement records management and file
classification system
Major InitiativesLegislative Services
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• 2017– Update IT Departmental Plan (2018-2021)
• Smart City Master Plan
• Open government policy
• Open data portal***
• Mobile app strategy
– Single-sign on for online services to residents
– Replace recreation activity and facility booking system
– Extend municipal fibre network
– Remote water metering project
– Service level agreements
Major InitiativesInnovation & Technology Services
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Major InitiativesInnovation & Technology Services
• 2018– Regional open data portal strategy/governance
model
– Extend municipal fibre network - 75% of traffic signals connected
– IT security classification system
– GIS central database completed
• 2019
‒ Secure Wi-Fi in all core buildings by 2020
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• 2017
– Leadership development program
– Core competencies rollout
– Total compensation review and strategy cont’d.
– Payroll automation and HR information system
– Inclusive hiring strategy implementation
– Update Training & Development plan
Major Initiatives
Human Resources
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• 2018
– Implementation of compensation strategy
– Workforce planning and organizational design strategy
– Introduction of the mentorship program
• 2019
– Diversity management program
– Recruitment and retention strategy implementation
– Work force skills assessment
– Employee Engagement Survey
Major Initiatives
Human Resources
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Net ChangeCorporate Services
Division
2016
Budget
Approved $
2017 Budget
Proposed $
2016 – 17
Change $
2017 – 18
Change $
2018 – 19
Change $
Revenue 1,101,900 478,200 (623,700) (171,900) (155,700)
Expenses 11,703,400 11,445,500 257,900 158,400 100,700
Net (10,601,500) (10,967,300) (365,800) (13,500) (55,000)
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RevenuesCorporate Services
2016
Budget
Approved $
2017
Budget
Proposed $
2016 – 17
Change $
2017 – 18
Change $
2018 – 19
Change $
Sales & User Fees 88,800 120,600 31,800 (30,000) 0
Transfers To/From
Reserves1,013,100 357,600 (655,500) (141,900) (155,700)
1,101,900 478,200 (623,700) (171,900) (155,700)
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ExpensesCorporate Services
2016 Budget
Approved $
2017 Budget
Proposed $
2016 – 17
Change $
2017 – 18
Change $
2018 – 19
Change $
Salaries, Wages &
Benefits7,502,000 7,688,800 (186,800) (58,700) (34,700)
Contracted &
General Services3,702,500 3,183,300 519,200 180,100 124,600
Materials, Goods,
Supplies & Utilities333,200 355,600 (22,400) 37,400 11,100
Transfers To
Organizations &
Individuals
31,700 31,700 0 0 0
Other Expenditures 11,600 15,000 (3,400) (400) (300)
Transfers To/From
Reserves122,400 171,100 (48,700) 0 0
11,703,400 11,445,500 257,900 158,400 100,700
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Business
Case (Base)
Budget
Requested
$
Coordinator, Access and Privacy 81,300
Contaminated Sites Risk Management - Ongoing
Monitoring 75,000
Emergency Services Technical Support 80,000
Sturgeon River and Natural Areas Coordinator 81,900
Proposed Operating Business Cases
Corporate Services
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Business
Case (Growth)
Budget
Requested
$
Infrastructure Safety Enhancement 87,000
Enhanced Election Management Capacity 30,000
Support for Data Intelligence Program 81,900
Compensation Support 7,600
Proposed Operating Business Cases
Corporate Services
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Business
Case (Growth / Utility)
Budget
Requested
$
Human Resources Administrative Support (Growth) 16,700
Water Conservation Bylaw Campaign and
Incentives (Utility)75,000
Proposed Operating Business Cases
Corporate Services
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Capital Project (Growth)
Capital Budget
Requested
$
Solar Photovoltaics (PV) Program 505,000
Cogeneration 60,600
Heat Recovery 65,700
Smart Building Monitoring Systems 30,300
Proposed Capital ChartersCorporate Services
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Capital Project (Growth)
Capital Budget
Requested
$
Census - Tablet Procurement 35,400
Enhancement to Voter Convenience 79,300
Flag Poles 155,900
Municipal Area Network to Core Facilities 772,600
Recreation & Event Management Software
Implementation183,000
Proposed Capital ChartersCorporate Services