dmc overview
DESCRIPTION
Overview of destination managementTRANSCRIPT
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The DMC Overview
Destination Management Company Overview
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Who is a DMC Client?
Corporate Direct Financial Insurance Tech, Consumer Products Pharmaceutical Manufacturing, Automotive and more
Third Party Planners Maritz, Meetings & Incentives, ConferenceDirect
Hotels & Suppliers Refer business to DMCS for support on programs
Associations Special Interest Groups
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The DMC
History of Destination Management What is a DMC – Definition & Role Association of Destination Management
Executives Mission DMCP
Evaluating/Partnering with a DMC Checklist Identify DMC candidates for partnership Interaction with a DMC Value of a DMC
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Program Planning
Program Goals & Objectives Goals Objectives Return on Investment(ROI)
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Site Inspection
Site Inspections Planning and Scheduling Charging for the Site Inspection? Preparing for the Site Inspection
Preparing Vendors After the Site Inspection
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The Proposal
Proposal Development “Spade Work” Digging for Answers Proposal Statement The Proposal Request for Proposal - RFP
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Agreement of Services
Finalizing Program Elements Letter of Intent – LOI Agreement of Services (Contract) Vendor Contracts Force Majeure
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Schedule of Services
After the Contract is Signed Internal Turnover & Operations Vendor Contracting and follow up
Certificates of Insurance Schedule of Services (SOS) Communicating the DMC services to
Convention Service Managers (CSM) or Event managers
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The Pre-Con
The Pre-con The DMC Pre-Con The Hotel Pre-Con
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DMC Pricing
DMC Pricing Models Package Pricing Menu Pricing Cost Plus Pricing Fee Based Pricing Pros & Cons
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Services
Transportation Tours/Activities Dine Arounds Child Care Programs Special Events
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Airport Transportation
Ground Transportation/Airport Arrival Meet & Greet Services Vehicles Meet & Greet Staff
Types of Arrivals Mass Scattered Manifest Inclusions:
Passenger Name Airline City of Origin Flight # Arrival time
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Airport Transportation (cont.)
Airport Transportation Major Considerations
The Size of the Vehicle Luggage Capacity Safety Comfort Convenience
Airport Departures Departure Resources Domestic vs International Departure Flights Shuttle vs Group (Mass) Departures Luggage Handling, Loading and Capacity Departure Notices Departure Staff
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VIP Services
Types of Clients Standby Vehicles VIP Airport Arrivals and Departures
Required Information Arrival and Departure Information Customs and Immigration Location to meet VIP’s at Airport Parking for Incoming Flights Drop-Off Points for Departing VIP’s Route and Travel Times to and from Airport Signage to Identify Arriving Passengers Baggage and Gratuities
Private Charter Pick-ups
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Tours
Selecting Appropriate Tours Demographics of the group Historical data Client needs and expectations Expected attendance Time allotted for tour Budget
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Tours (cont.)
Tour Types Optional Canned or Custom Walking Industry/Technical Pre and Post Convention Step-on Guide
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Tour Registration
Tour Registration Electronic Registration Form On-Site
Items needed at the desk Tickets
Information for printed tickets
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Activities Offered by DMC’s
Key Elements Attendee Demographics Preparedness
Popular Activity Offerings Golf (individual tee times or group
tournaments) Fun Runs and Walks
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Additional Activities
Camaraderie Activities Group tickets to sporting events Bowling, Kickball, Softball Coffee & Donut socials Departmental gatherings Volunteering efforts
Teambuilding & Corporate Social Responsibility(CSR)
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Dine Arounds
Selecting Restaurants Dine Around Menus On-Site Representative
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Child Care Programs
Client Responsibility Limiting Liability
Program History Risk Insurance Safety and Security
Staff-to-Child Ratios Recommended ratios (child: staff)
6 months- 1 year 2:1 13-35 months 3:1 3-12 years 5:1 13-18 years 8:1
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Meeting Services
Hotel Contract Negotiations Meeting Arrangements AV & Production Exhibits & Tradeshows
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Technology Hardware
Personal Computers Servers Printers & Scanners Additional Hardware
Software Systems Software Programming Software Applications Software
Basic Software Additional Software
Safety and Security
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Special Events
Pre-Event Process Needs Assessment/Goals & Objectives Research Venues Site Inspection Selection of Dedicated Team (Caterers, Décor,
Rental Companies, AV, Entertainment, Staffing, etc.)
Budget Show Flow Floor Plans Security
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Special Events (cont.)
On-Site Coordination Final Show Flow On-Site Communication Contingency Plans
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Special Events (cont.)
Post Event Survey Vendor Bills Thank you notes Internal Evaluation
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Special Events (cont.)
ESG (Event Specifications Guide) Size of Group Floor Plan Set up & Strike Availability & Accessibility to Venue Labor Unions Noise Limitations Rigging & Power Weather Contingency Plans
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Special Events (cont.)
Vendor Contracts Must include all specific aspects of the scope
of services Date Time Performance/Description of Services Payment/Pricing Terms & Conditions Indemnification Clause Cancellation Clause Insurance Alcohol Related Issues
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Additional Services
VIP Services VIP Identification
Staffing Registration/Hospitality/Security Transcription
Rental Services Event Equipment Rental Services Décor & Centerpiece Rentals
Contracted Services Telecommunications Signage
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Additional Services (Cont.) Exhibitor Support Photography Entertainment Speakers Celebrity Appearances Gifts & Amenities
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Risk Management
Definition of Risk Management DMC Due Diligence:
Adequate Insurance Vendor Partners Employee Training Guide
Definition of Insurance 7 Major Types to help shield DMC against loss
What are your risk options?
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Risk Management
General Liability Insurance
Professional Liability(Errors & Omissions)
Cancellation Insurance Employment Practices
Liability Umbrella Policies
(Excess) Worker’s Compensation Automobile Insurance
Additionally Insured All Risk Coverage Certificate of Insurance Contingency Plans Dram Shop Laws Incident Report Liability Waiver Posi-Pour dispenser
Insurance Types/ Terms
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Ethics/Standards
Business Ethics - definition Ethical Practices for DMCs ADME Principles of Professional and
Ethical Conduct Corporate Codes and Regulations that
Affect DMCs Sarbanes-Oxley The PhRMA Code
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About ADMEI
Owners and CEOs of the most experienced and long-standing destination management companies in existence form the framework of the Association of Destination Management Executives (ADME). In 2011, in recognition of global DMC members, the name was changed to ADME International.
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The Destination Management Company
Q&A