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Dnyansagar Arts And Commerce College, Balewadi,Pune – 45

Subject- Business Communication Sem- III,2019 pattern Sub.code- 231 Class: S.Y.Bcom

PROF. Shinde.P.S. www.dacc.edu.in

MCQ’s UNIT –I .

Concept of Communication and Introduction to Communication

1. A sender is the person who transmits a message. a) True b) False

2. Which of these is the third element of communication? a) Sender b) Channel c) Message d) Receiver

3. For effective communication, which of these commandments should one not follow? a) Objective of communication b) Inadequate medium c) Clarity d) Adequate medium

4. To make our communication effective, we should follow _____ C’s and _____ S’s. a) seven, four b) seven, three c) six, four d) six, three

5. Which of these does not come under the four S’s? a) Simplicity b) Strength c) Sincerity d) Shock




6. Which of these element is not involved in the process of communication? a) Pipe b) Sender c) Message d) Channel

7. Which of these factors is not required for communication growth? a) Growth in size of organisations b) Negative atmosphere c) Globalisation d) Public relations

8. Which of these is the external sounds present in the channels ofcommunication? a) Noise b) Semantic problems c) Cultural barriers d) Over communication

9. Which of these should not be avoided for effective communication? a) Noise b) Planning c) Semantic problems d) Wrong assumptions

10. __________ are problems arising from expression. a) Cultural barriers b) Semantic problems c) Wrong assumptions d) Selecting perception

11. Both encoding and decoding of message are influenced by our emotions. a) True b) False




12. In which of these problems, is the actual message lost in the abundance of transmitted information? a) Selecting perception b) Over communication c) Under communication d) Filtering

13. Communication should serve as a conflict- reduction exercise. a) True b) Falser

14. _______ means to impart understanding of the message. a) Encoding b) Receiver c) Decoding d) Feedback

15. When is the communication process complete? a) When the sender transmits the message b) When the message enters the channel c) When the message leaves the channel d) When the receiver understands the message.

16. ______ is the first enemy of communication. a) Noise b) Clarity c) Politeness d) Completeness

17. Which of these must be avoided for effective communication? a) Sharing of activity b) Listening




c) Ambiguity d) Politeness 18 . Which of these is not a commandment of effective communication? a) Clarity in language b) Listen poorly c) Home communication skills d) Adequate medium 19. Which of these is a type of informal communication? a) Reports b) Orders c) Instructions d) Grapevine 20. Rumors spreading in any organization follow the grapevine. a) True b) False 21. Which of these is not a type of grapevine? a) Gossip b) Probability c) Rope d) Cluster 22. Which of these is not a type of grapevine? a) Double strand b) Single strand c) Gossip d) Cluster 23. Which of these involves the passing of information through a long line of people? a) Cluster




b) Single strand c) Gossip d) Probability 24. Which of these grapevine chains is random? a) Single strand b) Cluster c) Probability d) Gossip 25. Which of these is the most common type of grapevine? a) Gossip chain b) Single strand chain c) Probability chain d) Cluster chain 26. Which of these is not a limitation of grapevine? a) Distortion b) Slow process c) Incomplete information d) Damaging swiftness 27. Which of these is not a type of effective listening? a) Discriminative listening b) Evaluative listening c) Irritated listening d) Appreciative listening 28. Which of these should be avoided for effective listening? a) Patience b) Politeness c) Talking d) Attentiveness




Answers

1.A 2.B 3.B 4.A 5.D 6.A 7.B 8.A 9.B

10.B 11.A 12.B 13.A 14.C 15.D 16.A 17.C 18.B

19.B 20.A 21.C 22.A 23.A 24.4 25.D 26.B 27.C

28.C




UNIT –II- Methods and Types of Written Communication

1. The word communication is derived from _____ a) communicare b) comunnicare c) comunicare d) communnicare 2. Communicare is a _____ word. a) French b) Latin c) German d) Indian 3. Non-verbal communication includes all external stimuli apart from words uttered. a) True b) False 4. Which of these should communication not advance? a) Information b) Affinity c) Reality d) Personal desires 5. Which of these is the greatest means of conveying information? a) Writing b) Words c) Signs d) Pictures 6. There is a barrier to communication when words are uttered in a ______ sense. a) negative b) positive




c) polite d) good 7. Personal appearance is an element of non-verbal communication. a) True b) False 8. Which of these is not an element of non- verbal communication? a) Personal appearance b) Posture c) Eye contact d) Name of the speaker 9. Which of these is a main element of non-verbal communication? a) The volume of the speaker b) Name of the speaker c) Name of the listener d) Age of the speaker 10. Which of these is the most important tool of communication? a) Body language b) Gestures c) Language d) Posture 11. Which of these must be avoided in any presentation? a) Proper grammar b) Complex words c) Short sentences d) Clear voice




12. Oral presentations are an integral part of an engineer’s career. a) True b) False 13. Which of these is not important in an oral presentation? a) Words b) Body language c) Gestures d) The number of people as audience 14.In an oral presentation, the speaker should not _____ a) panic b) pause c) make eye contact d) inspire 15. Which of these is a sign of under confidence? a) Speaking and naturally shifting your eyes around b) Transfixed on one face c) Pointing your finger d) Using your hands 16. A speaker must know the kind of audience he is likely to have. a) True b) False 17. Information is required to describe an object. a) True b) False 18. Which of these must be eliminated by a writer while defining? a) Facts b) Knowledge c) Prejudices




d) Information 19.Technical writing is same as general writing. a) True b) False 20.Interviews are conversations with _______ a) fun b) purpose c) friendliness d) informality 21. A job interview is a formal meeting between a job seeker and an employer. a) True b) False 22. Which of these is not a type of interview? a) Screening interview b) Stress interview c) Music interview d) Lunch interview 23 . In which of these, more than one candidate is interviewed? a) The behavioural interview b) The stress interview c) The group interview d) The audition 24. Which of these should be avoided for effective listening? a) Pre-listening analysis b) Listening to structured talks c) Team listening d) Predicting




25. In which of these does the listener pick up special features of the speech? a) Listening in conversational interaction b) Listening to structured talks c) Predicting d) Team listening 26. Which of these should be avoided in pre-listening analysis? a) Mental discipline b) Concentration c) Prejudices d) Patience 27. Which of these is based of effective listening? a) Note taking b) Notice writing c) Letter writing d) Predicting 28. Which of these should be avoided while note taking? a) Concentration b) Evaluation c) Listening d) Using phrases

1.A 2.B 3.A 4.D 5.B 6.A 7.A 8.D 9.A

10.C 11.B 12.A 13.D 14.A 15.B 16.A 17.A 18.C

19.B 20.B 21.A 22.C 23.C 24.D 25.C 26.A 27.A

28.B.




Unit –III – Business Correspondence

1. A written report is more formal than an oral report. a) True b) False 2. Which of these is usually written in a form of a memorandum? a) Informal reports b) Formal reports c) Professional reports d) Business reports 3. Which of these is not a formal report? a) Informational b) Informal c) Interpretative d) Routine 4. Business letters should be concise. a) True b) False 5. Which of these must be avoided in business letters? a) Polite words b) Formal words c) Abbreviations d) Clear details 6.The mode of payment must be stated in business letters. a) True b) False




7.Which of these must not be mentioned in a business letter? a) Information of the quality of the order b) Name of the firm c) The mode of payment d) With regards 8.Where should the name of the firm be mentioned? a) Right of the page b) Below the address of the writer c) Above the address of the writer d) On the last page of the letter 9. Which of these is not a mode of address for any letter? a) To a tradesman b) To a child c) To a firm d) To professional men 10. Which of these is not used to conclude a business letter? a) Yours faithfully b) Yours truly c) Yours sincerely d) With kind regards 11. Which of these should not be present in a business letter? a) The name of firm or businessman b) The date c) Business jargon d) Courteous leave-taking




12. The space to be left from the top is ___ a) 5 cms b) 2.5 cms c) 4 cms d) 2 cms 13. Where are the details of enclosures mentioned? a) Beginning of the letter b) Below the signature column c) Right-hand side of the letter d) Main body of the letter 14. A letter of application should have the same form as a business letter. a) True b) False 15. Which of these letters are in response to an advertisement? a) Solicited letters b) Unsolicited letters c) Letters of enquiry d) Letters of complaint 16. Which of these letters of application must include a statement of the writer’s age? a) For complain b) For employment c) For enquiry d) For adjustment 17. Solicited letters of application are written of one’s own accord. a) True b) False




18. Resume is called curriculum vitae in ________ a) India b) France c) North America d) South America 19. Which of these must not be mentioned in your CV? a) Out of turn promotions b) Special recognitions c) How you helped your previous employer d) Salary you are looking for 20. Which of these details should not be mentioned in your resume? a) Age b) Telephone number c) Health d) Nationality 21. References are mentioned in a resume. a) True b) False 22. A skill profile is same as that of a job description CV. a) True b) False 23. Which of these is not mentioned in a resume? a) Address b) Age c) Nationality d) Experience




24. Which of these is not mentioned in a job description CV? a) Date b) Name c) Nationality d) Education 25. Where is the name and address mentioned in a skills profile? a) Top left corner b) Top right corner c) Bottom left corner d) Bottom right corner 26. Which of these are the most common type of business letters? a) Letters of application b) Letters of enquiry c) Letters of order d) Letters of adjustment 27. Which of these is not a type of letters of enquiry? a) General enquiries b) Personal enquiries c) Sales related enquiries d) Status enquiries 28. Which of these is not a letter of enquiry? a) General enquiry b) Status enquiry c) Friendly enquiry d) Sales related enquiry 29. General enquiry letters do not result in any business return. a) True b) False




30. Sales related enquiries seek information regarding the business practice of enterprises. a) True b) False 31. Which of these details is not required in a letter of enquiry? a) Mode of packing b) Mode of payment c) Mode of transport d) Age of owner 32. Quotations are letters of enquiry. a) True b) False 33. Where is the name of the company which is invited mentioned? a) Top left corner b) Top right corner c) Bottom left corner d) Bottom right corner 34.A tender is advertised in ______ a) newspapers b) business environment c) domestic markets d) sellers 35. While placing an order, the quantity of the goods must be stated. a) True b) False




36. Where is the date mentioned in the letter when an order is placed? a) With the address of the company placing the order b) Below the address of the seller c) After the salutation d) Along with the leave-taking 37. Which of these is not mentioned in a letter of complaint? a) Problems in the supply of goods b) Shortcomings in the supply of goods c) Features in the supply of goods d) Fault in the supply of goods 38. Where is the address of the company complaining mentioned? a) Top left corner b) Top right corner c) Bottom left corner d) Bottom right corner 39. Where is the leave-taking mentioned in a letter of complaint? a) Top left b) Top right c) Bottom left d) Bottom right 40. Where is the leave-taking mentioned in an order letter? a) Top left b) Top right c) Bottom left d) Bottom right

1.A 2.B 3.B 4.A 5.C 6.A 7.D 8.B 9.B 10.C

11.C 12.A 13.B 14.A 15.A 16.B 17.B 18.C 19.D 20.B

21.A 22.B 23.A 24.C 25.C 26.B 27.B 28.C 29.A 30.B

31.D 32.A 33.A 34.A 35.A 36.A 37.C 38.B 39.B 40.D




UNIT – IV – Resume writing & Job Application Letters

1. Who among these is an ancient linguist of India? a) Patanjali b) TistaBagchi c) Noam Chomsky d) Kshetresa Chandra Chattopadhyaya 2. Which of these people perceives language as a means to interpret human experience? a) Anthropologist b) Sociologist c) Philosopher d) Students of literature 3. Language is a social phenomenon. a) True b) False 4. Which of these words is based on the phenomena, ‘Onomatopoeia’? a) Cuckoo b) Book c) Door d) Blackboard 5. Which of these is not a type of linguistics? a) Historical b) Personal c) Comparative d) Synchronic




6. Which of these is not a type of linguistics? a) Historical b) Personal c) Comparative d) Synchronic 7. Which of these finds out how a certain set of people use a language at a given time? a) Diachronic Linguistics b) Comparative Linguistics c) Synchronic Linguistics d) Historical Linguistics 8. Which of these is not a level of language? a) Phonology b) Grammar c) Running d) Semantics 9. Which of these terms refers to the study of speech sounds of a given language and their function within the sound system of that language? a) Phonetics b) Phonology c) Syntax d) Morphology 10. Which of these is the study of meaning of words, and the development of the meaning of words? a) Morphemics b) Phonetics c) Semantics d) Syntax




11. Your resume is a tool with one specific purpose ---------- a. TO get a job b. To win an interview c. to discuss salary d. for Education 12. Which of the following should not be part of a resume? a. Religious affiliation b. Employment history c. Contact Information d. Education 13. Which of the following is NOT a resume format ? a. Chronological b. Portfolio c. Functional d. Combination 14. The -----------format lists your work history with dates, with your most recent employer and job title listed first. a. Functional b. Combination c. Chronological d. Portfolio 15. References are mentioned in a resume. a.True b. False 16. A skill profile is same as that of a job description CV. a. True b.False




17. Which of these is not mentioned in a resume? a. Address b. Age c. Nationality d. Experience 18. How many references are usually given in a resume? a. Two b. Three c. Four d. Five

19. Which of these is not mentioned in a job description CV? a. Date b. Name c. Nationality d. Education

20. Where is the name and address mentioned in a skill profile? a. Top left corner b. Top right corner c. Bottom left corner d. Bottom right corner

21. Resume is a -----------word. a. French b. German c. Indian d. American




22. Curriculum Vitae is a …………word. a. French b. German c. Latin d. Indian

ANSWERS-

1 – a 2- c 3 – a 4 – a 5- b

6 – b 7- c 8 – c 9 – b 10 – c

11- b 12-a 13-b 14- c 15-a

16-a 17- a 18- b 19- C 20 – a

21 – a 22 - C

-------------------------------------THANK YOU_-----------------------------------------

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