do customers need and want advanced services?...do customers need and want advanced services?...
TRANSCRIPT
![Page 1: Do customers need and want Advanced Services?...Do customers need and want Advanced Services? Presented by Kevin Barefoot 22 March 2018 Speaker profile Kevin Barefoot Water Plus Corporate](https://reader033.vdocument.in/reader033/viewer/2022050304/5f6ce0ccf05c297b820c4739/html5/thumbnails/1.jpg)
Do customers need and want Advanced Services?
Presented by Kevin Barefoot
22 March 2018
![Page 2: Do customers need and want Advanced Services?...Do customers need and want Advanced Services? Presented by Kevin Barefoot 22 March 2018 Speaker profile Kevin Barefoot Water Plus Corporate](https://reader033.vdocument.in/reader033/viewer/2022050304/5f6ce0ccf05c297b820c4739/html5/thumbnails/2.jpg)
Speaker profile
Kevin Barefoot
Water Plus
Corporate Regional Business Manager
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• A little bit about us and our Advanced Services Team.
• A look at what Water Managers value in the water market.
• An overview of Proactive Water Management.
• Advanced services supporting customer needs.
• Why you should get involved with Advanced Services.
• Working together to sell Advanced Services.
• Case study: Advanced Services in practice.
• Summary and any questions.
Agenda
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Water Plus has been specifically created to meet the water service needs of
business customers and organisations in the open water markets in England
and Scotland.
A little bit about us…
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• We’re here to support our customers with water and waste water management
• We focus on both financial and environmental objectives
• Our team combines Regional Business Managers, Project Managers and Project
Coordinators who are all water experts
• We’ve forged well tested relationships with approved partners over the 5 years
• Institution of Occupational Safety and Health
• ISO9001, ISO14001 & 0HSAS18001 Standards
Helping business customers to save water, reduce costs and manage incidents
Our Advanced Services Team
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What do Water Managers value in the new water?
ContinuityCost control
• Increase margins
• Address inefficiencies
• Release hidden costs
• Achieve CSR objectives
• Increase production
• Reduce waste
• Proactive planning
• Protection from the
unknown
• Reduce lost time
Compliance
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We’ve developed Proactive Water Management to meet these needs
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• Contingency planning
• Emergency water• Flood alerts
• Leak detection & repair
• Drainage services• Network maps
Approximately 1/3 of our tenders have been dependent on the delivery of Advanced Services
• Water efficiency• Smart metering• Water audits• Efficient+
Advanced services supporting customer needs
• Recycling • Alternative water supply
• Health & safety
• Connection management• Water regulations• Trade effluent discharge
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Why you should get involved with Advanced Services
Revenue One stop
shop
Appealing
propositionBecome the
customer
expert
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Working together to sell Advanced Services
Commission
based
• ADS delivery under the banner of your
organisation at agreed rates
• Qualified/Delivered solutions with an agreed %
consideration
White label
Partnership
approach• Shared visibility, shared responsibilities
and risks
Finders fee • An agreed payment or ‘thank you’ upon
completion
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Case Study
Advanced Services in practice – adding value for you and your customers
• Installed 140 smart meters
• Delivered end to end service for the
customer, including wholesaler
management, smart meters
installation and regular updates
• Paid broker commission for lead
generation
• Identified further savings and
commission opportunities based on
analysis of smart meter data
• Installed 10 smart meters
• Analysed data and identified
suspected issues on customer site –
broker made aware of this
• Implemented leak detection process
at problematic sites
Broker now approaching Water Plus to
assist with issues for other customers not
contracted to Water Plus
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Summary
• Customers want Advanced Services
• Be the customer expert
• Make Advanced Services work for you
• Speak to us to find out more
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Thank You
Questions?