Do More with Less.Microsoft Dynamics® CRM for Federal Agencies

Join the more than 80,000 users in the federal government who carry out their missions with Microsoft Dynamics CRM-based solutions.

The changing expectations of government organizations require agencies and other groups to continually share and provide the most up-to-date information. Managing relationships and tasks requires you to efficiently stay on top of all online and in-person communications, including email, written correspondence, phone calls, conversations, and contacts. In this age of transparency, you may also need to present relevant information in executive dashboards, published with appropriate security to the web or plotted within rich, interactive maps. If mission goals require agility, accountability and improved services— all while reducing costs—how do you do more with less?

Consider a way to cost-effectively configure and deploy multiple lines of business solutions adapted off of one centralized system; solutions that can be quickly and easily changed as the needs change. The ability to provide users with a familiar and easy-to-use environment, integrating commonly used software tools such as Microsoft Office Outlook. A system that helps you automate processes and effectively track all interactions and deadlines coming in from multiple people in different departments at different times. A way you could consolidate and standardize information, better manage systems and logistics, evaluate personnel and access business intelligence tools for more informed decision-making.

United States Department of Agriculture Accelerates Reporting by 80 Percent, Improves Operations Management with CRM Solution

MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT. ©2011 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics, the Microsoft Dynamics logo, and Windows are trademarks of the Microsoft group of companies.

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FACILITATING HIGH LEVELS OF SATISFACTION AND EFFICIENCIES Microsoft Dynamics CRM helps improve collaboration, communication, operational insight, and overall efficiencies. Delivered through a familiar Microsoft Office Outlook interface, this easy-to-use, integrated solution is designed to meet your needs for:

Cost Savings and Risk Reduction: At a time when government spending is under intense scrutiny, you want to get the right solution at the right price (and to know exactly what the costs will be). Microsoft Dynamics can make CRM practical by building on infrastructure you may already own. License Microsoft Dynamics CRM once and gain access to existing applications all in the familiar Outlook interface. These applications are quick to deploy, help save money, and have been tested and developed by Microsoft, Microsoft Partners, or customers themselves. Platform adaptability and ease-of-deployment means you can develop a core CRM solution yourself (or working with Microsoft partner) then offer it as a hosted service to other stakeholders who can configure and tailor it to fit individual organizational needs. AgFirst Farm Credit Bank saved $1 million in deployment costs with their federated CRM solution, two member Associations who leveraged this hosted solution (versus building their own) saved more than $2 million. Using Microsoft Dynamics CRM Task Management Tracker, the US Air Force Europe has seen 90 percent reduction in data storage requirements and a nearly 24-fold increase in task visibility.

Flexibility and choice: Microsoft Dynamics CRM is available as an on-premise deployment or hosted in the cloud, giving you the important option to choose what’s best for your agencies needs at the time (along with the scalability and flexibility to adapt should these needs change). You’ll find many Dynamic CRM applications available at apps.gov. In addition, Microsoft Dynamics Marketplace makes it easy to find, evaluate and deploy custom solutions and extensions.

SUSPENSE TRACKING AND TASK MANAGEMENT:

Through the establishment of hierarchical workflow instructions, helps ensure administrative and operational tasks are delegated, managed, and completed according to plan.

DEFENSEREADY: A fully integrated suite of business solutions tailored specifically for U.S. Department of Defense agencies, used for workforce management, mission planning and training coordination needs.

GRANTS MANAGEMENT: Simplified grant processing and grant application reviews with a standardized, electronic system that follows all legislative grant management directives. While in one framework you can craft solicitations, receive submissions, evaluate proposals, make awards, and track performance.

PUBLIC RECORDS TRACKER: Helps your agency to organize and automate the entire process of complying with Freedom of Information Act (FOIA) and Public Records Act (PRA) requests. It tracks all information, actions, and fees, so you can respond rapidly and document the disposition of both approved and rejected requests.

CORRESPONDENCE AND OUTREACH MANAGEMENT:Built into USFederal360, helps you track all types of citizen and stakeholder interactions and provides a unified framework for automating workflows, deploying outreach programs, and documenting communications.

CONSTITUENT MANAGEMENT: Also part of the USFederal360 solution, this combines correspondence and outreach management with Bing Maps capabilities. The result is a framework that helps give your office control over all interactions with citizens, along with dashboard visibility into how service delivery, citizen satisfaction, and public sentiment may be distributed across different parts of your district.

FIELD INSPECTION: Easily collect, compile, and organize data from the field or remote offices, then symchronize it with other organizational platforms. Track everything from constituent application information to inspector reports and violations, licensing information, and much more.

EMERGENCY AND RESPONSE TRACKING: Efficiently respond to threats and emergencies by using advanced analyses for threats and case management. Access information and dispatch resources from the field based on specialization and availability.

INTELLIGENCE GATHERING: Organize the huge stores of information compiled through intelligence gathering and more easily identify patterns and trends. Take advantage of increased collaboration options and simplified management processes.

INVESTIGATION MANAGEMENT: Streamline investigation processes within single or across multiple jurisdictions and agencies. Ensure quick processing of information and distribution to the correct audience.

PERSONAL MANAGEMENT AND ON-BOARDING: Simplify and manage Human Resources responsibilities with an integrated solution that can be applied toward a centralized workforce, employee evaluations, and on-boarding.

ONE PLATFORM. MULTIPLE SOLUTIONS. With Microsoft Dynamics CRM you can deliver multiple solutions—built on systems your staff may already be trained to use. A single license gives you access to a full range of offerings, including:

GET STARTED TODAYLearn how other federal agencies are benefitting from Microsoft Dynamics CRM.Visit www.microsoft.com/government/crm.

www.microsoft.com/government/crm