do not call...the data book the national do not call registry data book contains statistical data...

Do NotCall

DATA BOOK 2019

Federal Trade CommissionOctober 2019

Table of Contents

The National Do Not Call Registry

The Data Book

Inside the numbers

Who is using the Do Not Call Registry

Complaint Figures by Year Complaint

Figures for FY 2019

State Rankings

Registration and Complaint Figures by State

Alabama

Alaska

Arizona

Arkansas

California

Colorado

Connecticut

Delaware

District of Columbia

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Louisiana

Maine

Maryland

Massachusetts

Michigan

Minnesota

Mississippi

Missouri

Montana

Nebraska

Nevada

New Hampshire

New Jersey

New Mexico

New York

North Carolina

North Dakota

Ohio

Oklahoma

Oregon

Pennsylvania

Puerto Rico

Rhode Island

South Carolina

South Dakota

Tennessee

Texas

Utah

Vermont

Virginia

Washington

West Virginia

Wisconsin

Wyoming

The National Do Not Call Registry Data Book

The National Do Not Call Registry

The National Do Not Call Registry provides an easy and efficient way for consumers to tell companies they don’t want to receive most telemarketing sales calls. Robocalls that are sales calls are illegal whether a number is on the Registry or not, unless the caller has written permission from a consumer.

Since its inception in 2003, the Registry has continued to grow. As of September 30, 2019, there were 239 million active registrations. Consumers can register multiple phone numbers on the Registry by registering online at donotcall.gov or calling a toll‐free number (888‐382‐1222) from the telephone numbers they wish to register. Telemarketers and sellers must remove numbers added to the Registry from their call lists at least every 31 days. Organizations can access the Registry at telemarketing.donotcall.gov.

If a company violates the Do Not Call rules, consumers can report the call to the Federal Trade Commission (FTC) online at donotcall.gov or by calling the toll free number. Law enforcement officials review these complaints, as well as consumer registration and telemarketer access information, through the Consumer Sentinel Network, a secure online database maintained by the FTC. For more information about Sentinel, visit ftc.gov/sentinel. Law enforcement personnel may join Sentinel at register.consumersentinel.gov.

https://donotcall.gov/

https://telemarketing.donotcall.gov/

https://register.consumersentinel.gov

https://www.ftc.gov/enforcement/consumer-sentinel-network

https://donotcall.gov/

The National Do Not Call Registry Data Book

The Data Book

The National Do Not Call Registry Data Book contains statistical data about phone numbers on the Registry, telemarketers and sellers accessing phone numbers on the Registry, and complaints consumers submit to the FTC about telemarketers allegedly violating the Do Not Call rules. The FTC monitors the data for accuracy and occasionally makes modifications to address potential problems. Statistical data on complaints is based on unverified complaints reported by consumers, not on a consumer survey.

Inside the numbers

• When we report the total number of DNC complaints, we break it down to show how many were robocalls and how many came from live callers. With a few exceptions, telemarketing robocalls are illegal, whether or not a number is on the Do Not Call Registry. As always, when it’s a live caller, we verify that the consumer’s telephone number was registered on the DNC database before we take the complaint.

• Our online complaint form asks for the topic of the call.o Consumers can choose to report specific topics, such as reducing debt, vacation &

timeshares, and several other categories. Not everyone who files a complaint reports a topic.

o The Data Book does not include statistics where a consumer chose “Other,” or topics less likely to violate the Do Not Call Rules, such as debt collection, political, or charitable calls.

• The Data Book includes a state‐by‐state analysis of DNC complaints. This is how we identify a consumer’s state:

o If consumers report their state, we use the state they report.o If consumers do not report their state, we use their area code.o The state‐by‐state analysis also includes the top 10 topics consumers reported.

• The underlying data in the report is available on our open government site where we post our daily complaint data at: www.ftc.gov/data.

• States are ranked based on the number of registrations or complaints per 100,000 population. Complaint figures include the total number of FY 2019 complaints submitted to the FTC. Population estimates are based on 2018 U.S. Census population estimates (Annual Estimates of the Resident Population: April 1, 2010 to July 1, 2018).

• For the purposes of this report, “active registrations” are those registrations consumers have placed on the Registry that have not been subsequently deleted by the consumer or removed by the FTC. The FTC removes numbers that have been disconnected and reassigned.

http://www.ftc.gov/data

2015 2016 2017 2018 2019

5 or Fewer Area Codes

Organizaons Who Paid

Exempt Organizaons

Total 15,080

541

2,014

12,525

17,728

520

2,163

15,045

18,338

543

2,259

15,536

20,490

503

2,353

17,634

23,098

521

2,502

20,075

Organizaons Accessing the Registry by Fiscal Year

FY 2019Naonal Do Not Call RegistryWho is using the Do Not Call Registry

2015 2016 2017 2018 2019222M

224M

226M

228M

230M

232M

234M

236M

238M

240M239,472,857

235,302,818

229,816,164

226,001,288

222,841,544

Acve Registraons by Fiscal Year

Telemarketers and sellers can access up to five area codes on the Registry for free. To access more than five area codes, they must pay a fee. Organizaons that are not selling goodsor services are "exempt" and can access numbers on the Registry for free. This includes organizaons asking for charitable contribuons, raising money for polical purposes, orconducng surveys. It also includes organizaons calling only people they have an established business relaonship with or who have given the organizaon wrien permission to call.

"Acve Registraons" reflect the total number of phone numbers registered on the Naonal Do Not Call Registry for each fiscal year as of September 30, 2019.

FY 2019Naonal Do Not Call RegistryComplaint Figures by Year

2015 2016 2017 2018 20190M

1M

2M

3M

4M

5M

6M

7M

3,786,7713,790,602

4,501,954

3,401,597

2,125,933

1,546,234

1,894,308

2,563,037

1,854,679

1,388,453

3,578,658

5,340,178

7,157,313

5,780,141

5,422,298

Complaints by Call Type and Fiscal YearLive Caller

Robocall

The total includes complaints about robocalls, complaints about live callers, and complaints where the call type was not reported. The number of calls where a call type was notreported is relavely small every year. The data is available at c.gov/data.

https://www.ftc.gov/data

FY 2019Naonal Do Not Call RegistryComplaint Figures for the Year

Imposters

Medical & prescripons

Reducing debt

Computer & technical support

Warranes & protecon plans

Vacaon & meshares

Energy, solar, & ulies

Work from home

Home improvement & cleaning

Loeries, prizes & sweepstakes

Home security & alarms 6,530

8,755

21,570

9,643

26,336

16,728

25,977

25,324

18,077

19,158

21,115

45,984

37,327

53,679

96,759

109,325

410,475

420,130

493,085

61,176

79,213

81,416

FY 2019 Complaints by Topic*Live Caller

Robocall

Call Type Not Reported89,293

Live Caller1,546,234

Robocall3,786,771

FY 2019 Complaints by Call Type

October November December January February March April May June July August September0K

100K

200K

300K

400K

500K

600K

318,402358,593

324,995285,067

320,036355,879

393,561356,753

88,784

259,675315,182

409,844

117,924

130,379

132,507

116,916

134,773

143,684

157,909

151,936

39,537

113,163

139,051

168,455

587,776

462,351

379,360

130,674

517,367

561,048

508,774

462,432

408,554

464,612

496,173

443,177

FY 2019 Complaints by Month

The total includes complaints about robocalls, complaints about live callers, and complaints where the call type was not reported. The number of calls where a call type was notreported is relavely small every month. The full data, as well as complaints reporng that the consumer asked the enty to stop calling, is available at c.gov/data. Between December28, 2018 and January 26, 2019, the complaint intake portals were unavailable due to the government shutdown.

*Not everyone who files a complaint reports a topic.

https://www.ftc.gov/data

Blank Consumer State Acve Registraons Acve Registraons p..District of ColumbiaPuerto Rico 12,788

93,178408,582654,532

FY 2019Naonal Do Not Call RegistryRegistraons by State

The District of Columbia and Puerto Rico are included in the table but are not ranked. States are ranked based on the number of acve registraons per 100,000 populaon. Acveregistraons include all phone numbers on the Naonal Do Not Call Registry as of September 30, 2019. Populaon esmates are based on 2018 U.S. Census populaon esmates.

MO

NM

MN

MD

WA

WV

MAWY

ME

MT

MS

OH

NH

ND

NV

GA

OR

CO

OK NC

VA

WI

NE

TN

NY

UT

AR

CA

MI

DE

PA

SD VT

AZ

KY

TX

AL

LA

SC

KS

NJIN

FL

ID

IARI

IL

© 2019 Mapbox © OpenStreetMap

State Rankings for Naonal Do Not Call Registry Registraons per 100K Populaon

AK

© Mapbox © OSM

HI

© Mapbox © OSM

PR

© Mapbox © OSM

Rank Consumer State Acve RegistraonsAcve Registraonsper 100K Populaon

1 New Hampshire2 Conneccut3 Massachuses4 Maine5 New Jersey6 Kansas7 Vermont8 Wyoming9 Wisconsin10 Pennsylvania11 Michigan12 Iowa13 Colorado14 Ohio15 Nebraska16 Illinois17 Minnesota18 Delaware19 Maryland20 Rhode Island21 Montana22 Kentucky23 New Mexico24 Virginia25 South Dakota26 New York

93,3391,266,10191,6593,274,67286,2695,954,38285,4661,143,87784,6787,543,58784,1242,449,28383,632523,78483,207480,71683,0504,828,15482,80910,605,37582,7858,275,16381,6502,577,00181,2194,625,86481,0449,473,56980,7611,558,09480,72710,285,48379,7574,475,30279,714770,96979,4974,803,79479,320838,66078,722836,26378,1813,493,45776,6391,605,92575,7386,451,12074,835660,22174,58514,575,599

Rank Consumer State Acve RegistraonsAcve Registraonsper 100K Populaon

27 Oregon28 Tennessee29 Alabama30 North Dakota31 West Virginia32 Florida33 Washington34 Oklahoma35 Arkansas36 Georgia37 Idaho38 Missouri39 North Carolina40 California41 Nevada42 Arizona43 Indiana44 Utah45 Louisiana46 South Carolina47 Hawaii48 Mississippi49 Texas50 Alaska

74,4873,121,55773,1674,953,43372,6933,553,16172,661552,28372,3711,306,89671,55415,240,58771,1795,363,73671,0452,801,35670,4482,123,18070,4447,410,33770,4001,234,97069,0844,232,39268,9017,154,38067,97126,887,34767,8312,058,26666,9294,799,88965,5304,385,21364,7442,046,62363,7402,970,25463,2993,218,19958,173826,34057,6031,720,33856,71416,278,00951,873382,534

Blank Consumer State Complaints Complaints per 100K ..District of ColumbiaPuerto Rico 46

2,2771,47515,992

MO

NM

MN

MD

WA

WV

MAWY

ME

MT

MS

OH

NH

ND

NV

GA

OR

CO

OK NC

VA

WI

NE

TN

NY

UT

AR

CA

MI

DE

PA

SD VT

AZ

KY

TX

AL

LA

SC

KS

NJIN

FL

ID

IARI

IL


State Rankings for Naonal Do Not Call Registry Complaints per 100K Populaon

The District of Columbia and Puerto Rico are included in the table but are not ranked. States are ranked based on the number of complaints per 100,000 populaon. Complaintsinclude the total number of FY 2019 complaints submied to the FTC. Populaon esmates are based on 2018 U.S. Census populaon esmates.

FY 2019Naonal Do Not Call RegistryComplaints by State

HI

© Mapbox © OSM

AK

© Mapbox © OSM

PR

© Mapbox © OSM

Rank Consumer State ComplaintsComplaints per 100K

Populaon1 Colorado2 Oregon3 Arizona4 New Jersey5 Nevada6 Maryland7 Delaware8 Virginia9 Conneccut10 New Hampshire11 Idaho12 Pennsylvania13 Illinois14 Ohio15 Michigan16 Utah17 Washington18 Massachuses19 Florida20 Kansas21 California22 Wyoming23 Tennessee24 Montana25 Nebraska26 New York

2,294130,6402,22793,3082,211158,5492,188194,9272,18666,3192,157130,3392,13420,6402,098178,7172,09174,7192,04427,7301,96434,4521,885241,3971,840234,4011,838214,8631,767176,5961,75355,4261,683126,8601,670115,2361,664354,3151,65448,1591,648652,0241,6379,4581,627110,1231,62417,2501,60630,9791,602313,127

Rank Consumer State ComplaintsComplaints per 100K

Populaon27 Vermont28 Rhode Island29 New Mexico30 North Carolina31 Wisconsin32 Georgia33 Texas34 Minnesota35 Iowa36 South Carolina37 Alabama38 Maine39 West Virginia40 Kentucky41 South Dakota42 Louisiana43 Oklahoma44 Arkansas45 Hawaii46 Missouri47 Indiana48 North Dakota49 Mississippi50 Alaska

1,59710,0041,59516,8671,56932,8721,549160,8421,51888,2721,469154,4911,462419,7241,44581,0671,42644,9931,40071,1651,38267,5591,35418,1211,31323,7141,29657,9131,27011,2001,21756,6931,20347,4421,20036,1641,17816,7361,09867,25396164,3059267,03987926,2415814,287

2015 2016 2017 2018 2019

0K

50K

100K

67,55979,928

66,804

107,991

46,251

Complaints by Fiscal Year

Imposters


Reducing debt



Work from home

Home security & alarms

Vacaon & meshares



7,817

7,041

6,582

1,946

1,363

877

692

520

353

182

Complaints by Topic*

Live Caller18,002

Robocall48,163


Complaints by Call Type

AlabamaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M1M

2M

3M 3,393,619 3,487,166 3,553,1613,331,9853,283,842



Complaints by County

Complaints: 67,559 (#37 naonally, per 100K populaon)

State Totals

Acve Registraons: 3,553,161 (#29 naonally, per 100K populaon)

2015 2016 2017 2018 2019

0K

2K

4K

3,041

4,2874,064

2,121 2,114


Imposters

Reducing debt




Work from home

Vacaon & meshares




794

536

313

144

105

68

55

54

14

13


Live Caller1,062

Robocall3,198

Call Type Not Reported27


AlaskaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 2019

100K

200K

300K400K

366,837 382,534375,719362,861358,716



State Totals© 2019 Mapbox © OpenStreetMap

Complaints by Borough or Census Area

Acve Registraons: 382,534 (#50 naonally, per 100K populaon)

2015 2016 2017 2018 2019

50K

100K

150K134,200

94,115

158,549166,589169,695


Imposters


Reducing debt



Vacaon & meshares

Work from home




18,679

16,271

13,380

4,647

3,996

2,480

2,087

1,324

792

742


Live Caller42,487

Robocall114,509



ArizonaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

2M

4M 4,596,446 4,710,641 4,799,8894,520,3224,464,376





State Totals


2015 2016 2017 2018 2019

0K20K

40K

60K

42,86543,545

61,696

36,16429,311


Reducing debt

Imposters




Work from home

Vacaon & meshares




4,386

3,577

2,540

1,084

1,054

433

326

197

181

73


Live Caller10,145

Robocall25,636



ArkansasFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

1M

2M2,031,9211,989,596 2,087,259 2,123,1801,957,045






2015 2016 2017 2018 2019

200K400K600K800K

739,341 747,827652,024

543,089

824,627


Imposters

Reducing debt




Vacaon & meshares


Work from home



99,302

50,270

39,682

16,906

13,659

13,065

10,496

6,553

4,500

4,281


Live Caller183,139

Robocall462,452



CaliforniaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

10M

20M25,926,903 26,447,42525,548,739 26,887,34725,201,182





State Totals


2015 2016 2017 2018 2019

0K50K

100K

150K129,600

77,012103,228

130,640143,108


Imposters

Reducing debt




Vacaon & meshares


Work from home



15,392

13,191

12,356

3,608

3,502

2,170

1,741

1,522

720

672


Live Caller33,095

Robocall96,015



ColoradoFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

2M

4M 4,444,187 4,625,8644,543,1124,385,7994,341,567






2015 2016 2017 2018 2019

0K

50K

100K

76,841 74,71952,590

83,34394,425


Reducing debt

Imposters






Vacaon & meshares

Work from home


6,610

6,414

6,080

2,009

1,627

1,151

999

611

596

373


Live Caller20,721

Robocall52,612



ConneccutFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M1M

2M

3M 3,183,068 3,234,5353,121,356 3,274,6723,087,422






2015 2016 2017 2018 2019

0K

10K

20K20,64019,724 18,806

27,689

14,454


Reducing debt

Imposters




Vacaon & meshares

Work from home




1,679

1,674

1,605

493

477

252

177

114

100

87


Live Caller6,571

Robocall13,836



DelawareFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 2019

200K

400K

600K800K

746,072734,565 760,637 770,969725,325





State Totals


2015 2016 2017 2018 2019

0K

10K

20K

17,135 15,99218,298

8,612

24,301


Imposters

Reducing debt




Work from home



Vacaon & meshares


2,681

1,434

1,296

337

201

191

176

158

141

87


Live Caller4,230

Robocall11,664



District of ColumbiaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190K

200K

400K

600K620,154 638,132605,725 654,532

593,057


Complaints: 15,992 (Not Ranked)

District of Columbia Totals

Acve Registraons: 654,532 (Not Ranked)


Complaints by Ward

2015 2016 2017 2018 2019

0K200K

400K

600K

385,480 427,404354,315

587,999

245,482


Imposters


Reducing debt




Vacaon & meshares

Work from home



35,898

33,935

30,600

9,807

8,121

5,597

3,383

2,777

2,613

2,289


Live Caller107,207

Robocall242,621



FloridaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

5M

10M

15M14,605,866 14,956,428 15,240,58714,389,44914,191,230






2015 2016 2017 2018 2019

0K

100K

200K

168,469 172,635 154,491

242,239

99,316



Imposters

Reducing debt



Work from home

Vacaon & meshares




20,698

13,959

13,496

5,142

2,908

1,934

1,748

1,701

1,045

666


Live Caller43,139

Robocall109,351



GeorgiaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M2M

4M

6M 7,095,1596,972,018 7,278,613 7,410,3376,869,990





State Totals


2015 2016 2017 2018 2019

0K

10K

20K

16,05313,079

16,736

8,469

19,698


Imposters

Reducing debt




Work from home



Vacaon & meshares


2,197

1,030

686

610

462

230

148

142

123

37


Live Caller5,732

Robocall10,657



HawaiiFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 2019

200K

400K

600K

800K781,815 826,340770,366 810,079760,824






2015 2016 2017 2018 2019

10K

20K

30K31,524

26,69420,274

33,156 34,452


Imposters


Reducing debt



Work from home

Vacaon & meshares




4,766

4,003

3,303

997

900

419

399

172

157

136


Live Caller7,931

Robocall26,112



IdahoFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190K

500K

1000K 1,171,358 1,204,354 1,234,9701,146,6231,129,605





State Totals


2015 2016 2017 2018 2019

0K100K

200K

300K

252,935 234,401181,574

270,848 295,210


Imposters

Reducing debt






Work from home

Vacaon & meshares


23,803

20,130

12,934

6,098

4,793

3,358

3,328

2,411

1,717

832


Live Caller73,255

Robocall156,095



IllinoisFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

5M

10M9,960,6639,829,741 10,144,460 10,285,4839,707,760





State Totals


2015 2016 2017 2018 2019

0K

50K

100K

64,676 64,30564,222

114,229

31,006


Imposters


Reducing debt



Vacaon & meshares

Work from home




6,774

6,480

6,044

1,464

1,410

729

621

348

216

187


Live Caller17,437

Robocall45,944



IndianaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

2M

4M 4,169,999 4,295,7254,025,068 4,385,2133,944,861





State Totals


2015 2016 2017 2018 2019

0K20K

40K

60K

44,99340,23937,342

63,481

27,542



Imposters

Reducing debt



Work from home

Vacaon & meshares




5,692

4,681

4,585

1,358

1,212

393

390

197

100

84


Live Caller12,120

Robocall32,026



IowaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

1M

2M 2,490,336 2,541,946 2,577,0012,450,8932,427,757






2015 2016 2017 2018 2019

0K

20K

40K 44,79241,766

27,251

48,15955,204



Reducing debt

Imposters



Vacaon & meshares

Work from home




5,851

5,076

5,023

1,266

1,173

549

442

245

158

132


Live Caller14,057

Robocall33,528



KansasFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

1M

2M 2,359,523 2,410,796 2,449,2832,323,5222,295,050






2015 2016 2017 2018 2019

20K

40K

60K

52,370 57,890 57,913

32,618

72,110



Reducing debt

Imposters



Work from home

Vacaon & meshares




6,345

5,666

4,918

1,559

1,148

497

485

423

276

95


Live Caller17,563

Robocall38,051



KentuckyFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M1M

2M

3M 3,329,3933,279,331 3,493,4573,425,5263,230,335






2015 2016 2017 2018 2019

20K40K60K80K

56,69359,189

86,266

42,40730,823



Imposters

Reducing debt



Work from home

Vacaon & meshares




6,886

6,295

5,631

1,768

1,090

583

564

299

237

179


Live Caller16,111

Robocall39,686



LouisianaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

1M

2M

3M2,824,750 2,907,686 2,970,2542,766,1852,729,396




Complaints by Parish


2015 2016 2017 2018 2019

0K10K

20K

30K

18,12120,020

29,495

15,86311,345


Reducing debt

Imposters




Work from home

Vacaon & meshares




2,349

1,686

1,666

533

510

195

183

101

49

46


Live Caller5,016

Robocall12,758



MaineFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190K

500K

1000K 1,092,143 1,121,496 1,143,8771,066,5111,050,374





State Totals


2015 2016 2017 2018 2019

0K50K

100K

150K

126,462 127,115 130,339

91,695

150,311


Reducing debt

Imposters






Vacaon & meshares

Work from home


12,833

12,742

9,918

2,360

2,102

1,752

1,580

1,553

1,120

620


Live Caller39,355

Robocall88,650



MarylandFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

2M

4M 4,654,404 4,737,6934,593,602 4,803,7944,543,895






2015 2016 2017 2018 2019

0K50K

100K

150K

119,103 115,236136,110

156,001

99,025


Imposters

Reducing debt






Vacaon & meshares

Work from home


12,911

10,764

7,044

3,849

2,803

2,071

1,374

1,160

1,050

457


Live Caller31,274

Robocall81,647



MassachusesFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

2M

4M

6M5,794,6555,704,559 5,893,707 5,954,3825,643,946






2015 2016 2017 2018 2019

0K

100K

200K178,728 176,596197,421

265,462

113,735



Reducing debt

Imposters



Work from home

Vacaon & meshares




20,398

17,551

13,197

6,157

3,492

1,974

1,260

722

621

516


Live Caller51,922

Robocall120,199



MichiganFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 2019

2M

4M

6M

8M7,942,4077,809,488 8,135,953 8,275,1637,699,127





State Totals


2015 2016 2017 2018 2019

20K40K60K80K

78,121 81,067

50,238

91,164 93,028



Imposters

Reducing debt




Vacaon & meshares

Work from home



9,593

7,869

7,201

1,915

1,707

1,051

948

911

421

178


Live Caller21,258

Robocall58,749



MinnesotaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

2M

4M 4,316,316 4,404,606 4,475,3024,255,3354,208,768



State Totals




2015 2016 2017 2018 2019

10K

20K30K40K

27,910 26,24125,217

39,969

19,874



Reducing debt

Imposters



Work from home


Vacaon & meshares



3,461

2,695

2,305

742

571

326

270

189

149

29


Live Caller7,912

Robocall17,986



MississippiFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190K

500K

1000K

1500K 1,636,395 1,684,7951,601,601 1,720,3381,574,143





State Totals


2015 2016 2017 2018 2019

20K

40K

60K56,656

67,253

36,240

71,94274,100


Imposters

Reducing debt



Work from home

Vacaon & meshares





8,489

8,132

6,258

1,544

889

823

510

356

336

208


Live Caller19,223

Robocall46,512



MissouriFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

2M

4M4,040,5593,981,945 4,147,289 4,232,3923,920,400








2015 2016 2017 2018 2019

0K

10K

20K

17,25015,079

9,889

18,63821,210


Imposters

Reducing debt




Work from home

Vacaon & meshares




2,034

1,881

1,680

631

556

292

195

123

50

28


Live Caller4,027

Robocall13,031



MontanaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 2019

200K

400K

600K

800K794,053 836,263779,301 819,955767,960



State Totals


2015 2016 2017 2018 2019

0K

20K

40K

30,97930,08935,670

17,159

43,255


Reducing debt

Imposters




Work from home

Vacaon & meshares




3,915

2,999

2,658

673

629

357

194

189

107

87


Live Caller9,070

Robocall21,156



NebraskaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190K

500K

1000K

1500K1,496,889 1,533,7751,468,110 1,558,0941,448,706



State Totals




2015 2016 2017 2018 2019

20K

40K

60K80K

66,31969,639

41,77150,395

77,316


Imposters


Reducing debt




Vacaon & meshares

Work from home



8,797

5,456

5,021

2,127

1,689

1,390

880

777

594

316


Live Caller16,698

Robocall49,025



NevadaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

1M

2M1,955,039 2,058,2661,922,818 2,015,9321,893,287





State Totals


2015 2016 2017 2018 2019

10K

20K

30K

24,811 24,566 27,73036,401

17,128


Imposters

Reducing debt






Vacaon & meshares

Work from home


2,721

2,702

1,986

825

675

526

240

226

220

109


Live Caller7,357

Robocall19,899



New HampshireFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190K

500K

1000K 1,222,035 1,245,5991,200,259 1,266,1011,183,553





State Totals


2015 2016 2017 2018 2019

0K100K

200K

300K

210,123203,824 194,927

321,376

141,668


Reducing debt

Imposters





Vacaon & meshares


Work from home


16,424

15,496

15,482

5,160

3,252

3,245

1,490

1,317

1,116

593


Live Caller62,577

Robocall128,961



New JerseyFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 2019

2M

4M

6M8M

7,306,538 7,453,1217,168,934 7,543,5877,086,459





State Totals


2015 2016 2017 2018 2019

10K

20K

30K 32,310 32,87233,43224,150

37,653


Imposters

Reducing debt




Work from home

Vacaon & meshares




3,737

3,524

3,410

1,123

906

391

330

170

156

94


Live Caller9,878

Robocall22,652



New MexicoFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190K

500K

1000K

1500K1,548,728 1,580,412 1,605,9251,529,0421,512,415





State Totals


2015 2016 2017 2018 2019

0K

200K

400K348,651360,212

313,127

454,079

246,627


Imposters

Reducing debt





Vacaon & meshares

Work from home



30,242

25,776

23,777

9,355

7,018

5,475

3,426

2,977

1,348

943


Live Caller92,034

Robocall213,131



New YorkFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

5M

10M

15M14,052,24713,822,538 14,356,622 14,575,59913,622,668






2015 2016 2017 2018 2019

0K

100K

200K

160,842139,218

168,021

89,704

199,400



Imposters

Reducing debt



Vacaon & meshares


Work from home



17,118

15,490

13,421

4,298

3,643

2,146

1,936

1,929

1,003

690


Live Caller43,708

Robocall114,514



North CarolinaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M2M

4M

6M 6,810,0436,706,628 7,154,3807,009,3396,594,478






2015 2016 2017 2018 2019

0K

5K

10K

7,0397,4895,088

3,032

9,881


Imposters

Reducing debt




Work from home


Vacaon & meshares



940

768

697

248

194

91

77

44

26

17


Live Caller1,601

Robocall5,360



North DakotaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190K

200K

400K524,414 552,283514,180 541,571506,783






2015 2016 2017 2018 2019

0K

100K

200K198,249 214,863216,675

124,918

276,661



Reducing debt

Imposters




Work from home

Vacaon & meshares



21,059

18,672

16,248

5,364

4,928

4,899

1,797

1,458

909

694


Live Caller67,351

Robocall143,424



OhioFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

5M

10M9,085,945 9,308,8038,941,915 9,473,5698,818,032





State Totals


2015 2016 2017 2018 2019

0K20K

40K

60K

47,44246,454 50,808

33,109

61,962



Imposters

Reducing debt



Work from home

Vacaon & meshares




5,642

4,994

4,304

1,251

916

493

378

294

218

141


Live Caller12,700

Robocall34,041



OklahomaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

1M

2M2,675,174 2,748,220 2,801,3562,625,8372,587,324






2015 2016 2017 2018 2019

0K

50K

100K

50,70470,398

93,121 93,30898,126


Imposters


Reducing debt

Vacaon & meshares




Work from home



14,566

7,744

7,039

4,108

3,767

2,563

1,205

1,136

463

239


Live Caller19,479

Robocall72,669



OregonFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

1M

2M

3M2,971,402 3,121,5573,059,2272,925,0762,883,597






2015 2016 2017 2018 2019

0K

100K

200K205,920

239,133

138,154

241,397271,823



Imposters

Reducing debt




Work from home

Vacaon & meshares



19,617

18,048

17,690

7,750

6,235

4,667

2,465

2,313

1,142

965


Live Caller74,295

Robocall161,478



PennsylvaniaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

5M

10M10,209,19010,065,116 10,439,420 10,605,3759,934,871






2015 2016 2017 2018 2019

0500

1000

1500

1,188

1,6381,475

901 893


Imposters

Reducing debt


Vacaon & meshares


Work from home





214

199

60

27

19

17

15

12

9

3


Live Caller725

Robocall726



Puerto RicoFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 2019

100K

200K

300K

400K399,156394,580 403,113388,722 408,582


Complaints: 1,475 (Not Ranked)

Puerto Rico Totals

Acve Registraons: 408,582 (Not Ranked)


Complaints by Municipality

2015 2016 2017 2018 2019

0K

10K

20K18,69120,148

16,867

26,588

12,248


Imposters

Reducing debt




Work from home

Vacaon & meshares




1,466

1,372

1,265

485

351

185

110

104

102

65


Live Caller4,905

Robocall11,308



Rhode IslandFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 2019

200K

400K

600K

800K813,061 828,596799,932 838,660791,228





State Totals


2015 2016 2017 2018 2019

0K

50K

100K

71,16568,162 75,115

40,745

99,618



Imposters

Reducing debt




Vacaon & meshares

Work from home



7,173

6,652

5,750

1,878

1,808

1,090

941

900

391

284


Live Caller23,460

Robocall45,851



South CarolinaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M1M

2M

3M3,063,994 3,152,4093,004,831 3,218,1992,955,560






2015 2016 2017 2018 2019

0K

5K

10K9,5219,301

11,200

6,556

13,313


Imposters

Reducing debt




Work from home

Vacaon & meshares




1,088

1,065

808

396

396

156

90

62

20

19


Live Caller3,311

Robocall7,743



South DakotaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190K

200K

400K

600K 634,341623,572 660,221650,141615,857



State Totals




2015 2016 2017 2018 2019

0K50K

100K

150K

110,123111,514105,416

158,896

64,523



Imposters

Reducing debt



Vacaon & meshares

Work from home




13,570

10,427

10,148

3,454

2,163

1,258

1,182

907

532

157


Live Caller29,803

Robocall77,736



TennesseeFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

2M

4M 4,703,989 4,847,9104,597,744 4,953,4334,518,402






2015 2016 2017 2018 2019

0K

200K

400K402,316382,641 419,724

225,427

559,516



Imposters

Reducing debt



Vacaon & meshares

Work from home




48,373

37,214

34,318

13,596

7,983

4,211

4,125

3,856

3,701

2,698


Live Caller118,857

Robocall295,736



TexasFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M5M

10M

15M15,469,941 15,901,664 16,278,00915,201,69114,951,105






2015 2016 2017 2018 2019

20K

40K

60K54,865 55,426

41,21626,702

66,227



Reducing debt

Imposters

Vacaon & meshares


Work from home





7,559

5,809

5,403

2,359

1,891

1,005

874

698

386

232


Live Caller14,306

Robocall40,831



UtahFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

1M

2M1,938,175 1,998,389 2,046,6231,891,5751,861,025





State Totals


2015 2016 2017 2018 2019

0K5K

10K

15K

10,00410,425 9,208

14,892

5,906



Reducing debt

Imposters



Vacaon & meshares

Work from home




989

934

929

516

327

110

84

57

49

44


Live Caller2,622

Robocall7,266



VermontFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190K

200K

400K 500,495 513,516488,688 523,784480,480





State Totals


2015 2016 2017 2018 2019

0K

100K

200K178,717181,936181,989

108,151

232,796



Imposters

Reducing debt



Vacaon & meshares

Work from home




19,855

17,229

14,385

4,553

3,641

2,733

1,649

1,243

904

496


Live Caller50,456

Robocall125,827



VirginiaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M2M

4M

6M6,189,394 6,333,237 6,451,1206,071,7365,990,170






2015 2016 2017 2018 2019

0K

50K

100K 110,03187,190

125,683 126,860130,920


Imposters


Reducing debt


Vacaon & meshares


Work from home




19,964

10,962

10,026

5,621

4,555

2,324

1,848

1,308

558

254


Live Caller31,058

Robocall94,014



WashingtonFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

2M

4M5,166,1895,095,928 5,275,918 5,363,7365,019,456






2015 2016 2017 2018 2019

0K10K

20K

30K

23,71419,937

14,858

25,81228,737


Reducing debt

Imposters




Work from home

Vacaon & meshares




2,251

2,045

1,924

725

524

178

155

110

105

35


Live Caller8,182

Robocall14,504



West VirginiaFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190K

500K

1000K 1,240,8731,218,362 1,306,8961,281,3291,198,211






2015 2016 2017 2018 2019

0K

50K

100K

84,33367,359

41,376

88,27298,350



Imposters

Reducing debt



Work from home

Vacaon & meshares




10,239

8,514

7,773

2,896

2,344

836

742

446

190

180


Live Caller24,994

Robocall61,510



WisconsinFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190M

2M

4M 4,621,6624,542,861 4,743,374 4,828,1544,476,128





State Totals


2015 2016 2017 2018 2019

0K

5K

10K9,389 9,4588,563

11,807

6,959



Reducing debt

Imposters



Work from home

Vacaon & meshares




1,151

1,044

989

352

284

124

76

52

38

21


Live Caller1,996

Robocall7,364



WyomingFY 2019Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2015 2016 2017 2018 20190K

200K

400K 457,902 480,716471,159450,251444,075






do not call...the data book the national do not call registry data book contains statistical data...

Documents