docs.citrixvirtualclassroom.comdocs.citrixvirtualclassroom.com/events/syn2015/word...

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SUM-613

Monitoring & Supporting Your Environment with Director

Citrix Synergy 2015

Evin Safdia

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Table of Contents

Table of Contents................................................................................................................................2

Overview..............................................................................................................................................3

Scenario..............................................................................................................................................6

Module 1..............................................................................................................................................7Exercise 1: Licensing Alerts.............................................................................................................8Exercise 2: Launching Test Sessions............................................................................................14Exercise 3: Configuring A Director Read-Only Admin...................................................................16Exercise 4: The User and Machine Details Page..........................................................................23Exercise 5: Shadowing User Sessions..........................................................................................32Exercise 6: The Director Dashboard..............................................................................................36

Module 2............................................................................................................................................48Exercise 1: Integrating with Session Recording............................................................................49Exercise 2: Integrating with NetScaler Insight Center...................................................................57Exercise 3: Using Director with XenApp 6.5..................................................................................62Bonus Exercise: Using Scout and Citrix Insight Services..............................................................79

About Citrix........................................................................................................................................88

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OverviewHands-on Training GuideObjective

This training will provide hands-on experience with using Citrix Director to monitor and support XenApp and XenDesktop 7.6.

Prerequisites Working knowledge of Windows server and desktop operating systems, basic familiarity with

Citrix XenApp, XenDesktop and related products.

Audience Citrix Partners, Customers, Sales Engineers, Consultants and Technical Support.

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Lab Environment Details

The Student Desktop is accessed remotely using Citrix Receiver running on your laptop. All Windows applications such as XenCenter (the XenServer GUI management tool), are accessed from the Student Desktop.

VM Name IP Address Description Operating SystemAD.training.lab 192.168.10.11 Domain Controller / DNS / DHCP Windows 2012R2 CoreAdminConsole DHCP Admin Console Windows 8.1DC1 192.168.10.16 XenApp 7.6 Delivery Controller Windows 2012R2DC2 192.168.10.17 XenApp 7.6 Delivery Controller Windows 2012R2INSIGHT1 192.168.10.3 NetScaler Insight Center 10.5NS1 192.168.10.2 Citrix NetScaler 10.5SQL1 192.168.10.15 Microsoft SQL 2012 Database Windows 2012R2 CoreSF1 192.168.10.18 StoreFront 2.6 Server Windows 2012 R2XA65 192.168.10.20 XenApp 6.5 Controller / Web Interface Windows 2008 R2SRT 192.168.10.21 Session Recording Server Windows 2012 R2Win81-1 DHCP XenApp 7.6 Desktop VDA Windows 8.1Win81-2 DHCP XenApp 7.6 Desktop VDA Windows 8.1Win2012R2-1 DHCP XenApp 7.6 Server VDA Windows 2012 R2Win2012R2-2 DHCP XenApp 7.6 Server VDA Windows 2012 R2

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Required Lab CredentialsThe credentials required to connect to the lab VMs and complete the exercises are shown below:

User Name Training\AdministratorPassword Citrix123

User Name Training\User10Password Citrix123

Lab Guide ConventionsThis symbol indicates particular attention must be paid to this step

Special note to offer advice or background information

reboot Text the student enters or an item they select from a dropdown menu is printed like this

VMDemo Filename mentioned in text or lines added to files during editing

Start Bold text indicates reference to a button or object

Focuses attention on a particular part of the screen

Shows where to click or select an item on a screen shot

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ScenarioYou have been recently hired as a Helpdesk Manager at a local company. The company uses Citrix Director to monitor and support users of the XenApp & XenDesktop environments. Your previous employer used only XenApp 6.5 and did not have Director, you must familiarize yourself with the features and usage of Citrix Director.

Exercises in this Lab GuideModule1:Exercise 1: Licensing Alerts

Exercise 2: Launching Test Sessions

Exercise 3: Configuring A Director Read-Only Admin

Exercise 4: The Director Dashboard

Exercise 5: The User and Machine Details Page

Exercise 6: Shadowing User Sessions

Module 2:Exercise 1: Integrating with Session Recording

Exercise 2: Integrating with NetScaler Insight Center

Exercise 3: Using Director with XenApp 6.5

Bonus Exercise: Using Scout and Citrix Insight Services

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Module 1Exploring DirectorCitrix Director provides a single point for managing and supporting XenApp & XenDesktop users. Helpdesk administrators can view current and historical details regarding session and environment performance and proactively address user issues with a broad selection of tools.

Exercises in this moduleExercise 1: Licensing Alerts

Exercise 2: Launching Test Sessions

Exercise 3: Configuring A Director Read-Only Admin

Exercise 4: The Director Dashboard

Exercise 5: The User and Machine Details Page

Exercise 6: Shadowing User Sessions

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Exercise 1: Licensing AlertsOverviewLicensing alerts provide real-time information on the Citrix License Server and licensing status for all delivery controllers in the site.

In this exercise, you will:

Review Licensing Alerts in Director

Correct the License Server Address in Studio

Step by step guidanceEstimated time to complete this exercise: 15 minutes.

Step

Action

1. Let us start by logging into Citrix Director to review any current alerts. No user sessions are currently connected to the XenDesktop environment.

From the Student Desktop, launch Internet Explorer.

2. Click Director on the favorites bar.

3. On the Director login page, authenticate as training\administrator with password Citrix123.

4. On the Director dashboard, you will immediately notice several alerts. Look specifically at the licensing alerts and click Details.

Valid XenDesktop licensing is not installed; we must correct this issue before continuing.

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Step

Action

5. From the Student Desktop, launch the Remote Desktop Connection Manager.

The Remote Desktop Connection Manager has been preconfigured in this lab to provide quick desktop access to all required virtual machines.

6. Double-click DC1 to connect to the DC1 Desktop.

7. From the DC1 desktop, launch Citrix Studio.

Citrix Studio is the management console that is used to configure and administer XenApp and XenDesktop. We are going to use Studio to select a different licensing server and resolve the licensing problems with the environment.

8. Notice the trial period expiration message that is presented when Studio launches. Click Close.

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Step

Action

9. From Citrix Studio, click Licensing on the left.

10. On the licensing page, click Change License Server on the actions pane on the right.

11. On the Certificate Authentication dialog, select Connect me, and then click Confirm.

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Step

Action

12. Type in licenses.citrixvirtualclassroom.com as the license server address and click Connect. The connection process will take a few moments.

13. On the Certificate Authentication dialog, select Connect me, and then click Confirm.

14. Click OK.

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Step

Action

15. The license page will update to show that valid licenses are present on the connected license server. You may need to wait severral minutes and refresh for the Trial Period has expired message to go away, you can move on to the next step with it present.

16. On the Student Desktop, switch back to Internet Explorer.

17. Click refresh on the right side of the Director page.

18. There are now no licensing alerts. Click Licensing Status and to view details.

It may take a few moments for all the licensing alerts to clear. If alerts are still present, wait a few moments and click Refresh at the top right until they clear.

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Step

Action

There are now no licensing alerts. Click Licensing Status and to view details.

19. The licenses.citrixvirtualclassroom.com license server is listed.

Exercise SummaryIn this exercise, you viewed licensing alerts for DC1 and DC2 in director and corrected to license server address in Studio to resolve the issue.

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Exercise 2: Launching Test SessionsOverviewCitrix Director provides-real time information on active user sessions, however, because this is a lab environment, there is no session data. The LaunchSessions.ps1 script uses the Citrix Labs SFLauncher.ps1 script to launch XenApp & XenDesktop sessions so that information will be displayed in Director. For more information on the SFLauncher.ps1 script, click this link:

http://blogs.citrix.com/2014/06/12/scripting-update-automating-the-launch-of-hdx-sessions-through-storefront-and-NetScaler-gateway-integrated-with-storefront/


Execute the LaunchSessions.ps1 Script


Step Action1. On the Student Desktop, switch to the Remote Desktop Connection Manager.

2. Double-click AdminConsole to connect.

The AdminConsole virtual machine is used in this lab to launch test sessions and to play recorded sessions.

3. From the AdminConsole Start Screen, click the Desktop Tile.

4. From the AdminConsole desktop, right-click LaunchSessions and click Run with PowerShell.

The LaunchSessions.ps1 script executes the SFLauncher.ps1 script multiple times to

http://blogs.citrix.com/2014/06/12/scripting-update-automating-the-launch-of-hdx-sessions-through-storefront-and-netscaler-gateway-integrated-with-storefront/

http://blogs.citrix.com/2014/06/12/scripting-update-automating-the-launch-of-hdx-sessions-through-storefront-and-netscaler-gateway-integrated-with-storefront/

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launch a variety of application and desktop sessions under multiple user accounts.

5. In the PowerShell window, type Y and press the enter key to change the execution policy to allow the script to execute.

6. The script will run and will begin to launch sessions; the script will provide console output as it proceeds. This process will take a few moments, you can continue to the next exercise.

Exercise SummaryIn this exercise, you started the LaunchSessions.ps1 script to open XenApp & XenDesktop sessions. This will create session data to display in Citrix Director.

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Exercise 3: Configuring A Director Read-Only AdminOverviewCitrix Studio allows you to create customized administrators, limiting their access to a specified role. As a manager, you want your level 1 helpdesk administrator to have read-only access to Director and the XenDesktop environment.


Add training\helpdesk1 as an administrator in Studio

Create the Director Administrator role

Assign the Director Administrator role to Helpdesk1


Step Action1. In Remote Desktop Connection Manager, click DC1 to switch to the DC1 Desktop.

2. From Studio, click Administrators on the left.

The Administrators section of Studio allows you to manage delegated administration for the XenApp/XenDesktop environment. Here you can specify what Active Directory accounts to give permissions to and assign Scopes and Roles. A Scope is the collection of objects a user can administer and a Role is the set of permissions that is defined for the administrator.

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Step Action

3. Click Close on the Welcome message.

4. From the Actions pane on the right, click Create Administrator.

5. On the Create Administrator page, click Browse…

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Step Action

6. Type Helpdesk1 in the Select User of Group box and click OK.

7. Select All for the Scope and click Next.

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Step Action

8. Click Create role…

9. Type in Director Admin for the role name and select the check box next to Director.

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Step Action

10. Expand Delivery Groups and select Read Only and click Save.

11. Check the box for the newly created Director Admin role and click Next.

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Step Action

12. Verify that the Enable Administrator box is checked and click Finish.

13. Helpdesk1 will now be listed on the administrators page.

Exercise Summary

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In this exercise, you created the Director Administrator role with limited access only to Director features. You then assigned this role to Helpdesk1 in Citrix Studio.

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Exercise 4: The User and Machine Details PageOverviewThe User and Machine details page displays relevant session and machine details for connected users. Administrators can support users by ending problem applications and processes, shadowing user sessions, restarting or shutting down the user’s VDA, logging off or disconnecting the user’s session, assigning users to static desktop VDAs, and sending messages to the user.


End an Application in User8’s Desktop Session

Review Processes Running in User8’s Desktop Session

Assign Helpdesk1 to User8’s Static Desktop

Access the Desktop as Helpdesk1

Send a Message to Helpdesk1’s Desktop Session


Step Action1. The Helpdesk1 account we just created has read-only permissions for Machine Catalogs,

to use some of the features in the upcoming exercises we will use the Administrator account.

Switch back to Internet Explorer.

2. From Director, click Search in the top right corner.

3. From the search window, you can search by User, Machine or Endpoint name.

In the search box, type in User Eight and then click on User Eight (TRAINING\User8) when it appears.

4. Select the connected Windows 81 Desktop session.

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Step Action

5. Click Details at the top right.

6. The left pane of the details page is the Activity Manger, a compressed version of the page you were on before you clicked on Details. The Activity Manager is used to manage running applications and processes in a user’s session.

Currently the Receiver Add Account window is the only application running. Select Add Account and click End Application.

7. The application will close on the user’s session and no longer be displayed in the Activity Manager. Click Processes.

8. The Processes tab displays all processes currently running in the User’s session.

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Step Action

9. The middle pane shows machine details for the VDA machine that the User is connected to. This includes information regarding the VDA and options for shutdown and restarting the VDA or putting it into maintenance mode.

The Manage Users button is used to assign users to specific static desktops. This can be useful when troubleshooting user issues as administrators can assign themselves to the desktop and launch it as the user would.

Click Manage Users.

10. Type Helpdesk1 in the search box and the click Helpdesk1 (TRAINING\Helpdesk1) when

If a user is experiencing performance issues administrators can see what processes are consuming CPU and Memory resources and end them here.

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Step Actionit appears.

11. Click Add.

12. Helpdesk1 is now added to the list. Close the Manage Users window.

13. Make note of the Machine Name that User8 is assigned to.

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Step Action

14. The Session Details pane on the right provides information specific to the user’s session, including details regarding the user’s endpoint. Click Session Control and select Log Off.

15. Wait a few moments and then click the refresh icon. The Session Details pane will now show that the user is disconnected.

Additionally, you can log off/disconnect the user from their session, shadow or send a message to the user from this pane.

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Step Action16. Open a new tab in Internet Explorer and then click NetScaler Gateway.

17. Log into the Netscaer Gateway as helpdesk1 with password Citrix123.

18. Click Windows 81 Desktop to launch the Windows 81 Desktop.

19. From the Windows 81 Desktop Start Screen, type CMD and the click Command Prompt when it appears.

20. The Citrix Receiver Add Account window will be open on the Desktop, you can ignore or close this window.

In the Command Prompt window, type hostname and press the enter key.

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Step Action

21. The Helpdesk1 user is connected to User8’s assigned static desktop. Close Command Prompt.

22. Switch back to the Director tab of Internet Explorer and click Search.

23. Type Helpdesk1 in the search field and then click Helpdesk1 (TRAINING\Helpdesk1) when it appears.

24. Select the connected Windows 81 Desktop session.

25. Click Details on the right.

26.

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Step ActionFrom the Session Details pane, click Send Message.

27. Type Test Message in the message box and click Send.

28. Switch to Helpdesk1’s Windows 81 Desktop session.

29. The test message is displayed. Close the message dialog box.

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Step Action

Exercise SummaryIn this exercise, you reviewed and used the User and Machine Details page of Director. Using this page, you were able to end an application within a XenDesktop Session, assign the helpdesk1 account to the user’s static desktop VDA, log User8 off of the VDA and send a message to helpdesk1’s connected session. These features are invaluable to providing quick support and resolution by helpdesk staff.

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Exercise 5: Shadowing User SessionsOverviewDirector allows helpdesk administrators to quickly shadow and control user sessions with their permission. This allows for fast resolution of support issues without creating potential privacy issues.


Launch Shadowing of Helpdesk1’s Session From Director

Control the Session Remotely


Step Action1. Switch back to the Director tab in Internet Explorer.

2. From the Session Details pane, click Shadow.

3. The session will initiate. Click Open on the yellow information box when it appears. The Windows Remote Assistance application will open.

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Step Action

4. Switch back to the Windows 81 Desktop session.

5. Click Yes to allow the HelpAssistant to connect to the Windows 81 Desktop session.

6. Switch back to Windows Remote Assistance.

7. Notice that you are now actively viewing the Windows 81 Desktop session from the Student Desktop. Click Request control.

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Step Action

8. Switch back to the Windows 81 Desktop Session.

9. Click Yes to allow remote control from the Student Desktop. The user name requesing control is displayed in the dialog, in this case it is “localuser.”

10. Switch back to Windows Remote Assistance.

11. Notice that you are now able to remotely control the Windows 81 Desktop session.

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Step Action

12. Close Windows Remote Assistance and the Windows 81 Desktop session.

13. From the Citrix Receiver tab of Internet Explorer, check if Helpdesk1 is still logged in. If so, click Helpdesk1 and then click Log Off. Close Internet Explorer.

Exercise SummaryIn this exercise, you successfully shadowed and controlled a user session using Director.

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Exercise 6: The Director DashboardOverviewCitrix Director provides real-time and historical information about connected sessions, login duration, application usage, and infrastructure components. The dashboard provides a quick overview of the current environment status and easy access to historical information.


View the Director Dashboard

View Historical Data

Export Data


Step

Action

1. Log into Director as training\helpdesk1 with password Citrix123.

2. An alert will be displayed indicating that there are failed Server OS machines; you may have 1 or 2 indicated as the number of failures.

Click the large, orange number on the left to see details on the failed machines.

Note: If you do not have any failed Server OS machines check the Admin Console VM to verify that 7 applications and 2 desktops have launched.

3. The failed Server OS machines tab indicates that the server(s) have reached maximum load.

Load values for Sessions, Memory, CPU and Disk usage can be assigned using Citrix

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Policies.

4. Click Director at the top left to return to the dashboard.

5. Click Failed Desktop OS Machines and then click Failed Server OS Machines to hide the alert sections.

6. The first section shows how many sessions are currently connected and a graph depicting session activity for the last 60 minutes. Your number and graph may vary depending on how the session launching script performed.

If no sessions are listed as connected, you may need to click the refresh button at the top right.

Click View Historical Trend.

7. This graph shows logon information for the last 2 hours. Your graph will look different than the screenshot below. You can mouse over any point of the graph for details regarding that specific time.

Change the time period drop-down to Last 24 hours and click Apply.

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8. The graph will now show a full 24 hours of login data. You will not see any data from before you initiated the session launcher script.

This information is only updated at the break of every new hour. If your graph does not display any information, wait until the next hour rolls over and click refresh.

Click on the graph and then mouse over the graph. Dots will appear, click on the blue dot.

9.The graph will zoom in to provide detailed data on that period. If you scroll to the bottom of the page, you can see specific details about the sessions connected at that time.

10. Click Director at the top left to return to the dashboard.

11. The next section shows the average session logon duration over that last hour and has a graph showing average session logon time per minute for the last 60 minutes. It also shows the number of sessions that completed logon in that minute.

Click View Historical Trend.

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12. This chart shows the logon duration trend in the specified time window. Each data point in the trend has the total long duration as well as the breakdown for each step. These can be displayed for the last 24 hours and last 7 days (for non-Platinum licensed deployments) and additionally last month, last year or custom time ranges (for Platinum licensed deployments). Each of the graph points on hover show the average total logon duration and the average of each of the values for the instrumented logon duration steps in a pop up window.

Your graph will differ from the screenshot below.

Explore the graph and then click Director at the top left to return to the dashboard.

13. The final section of the dashboard displays information regarding infrastructure components. Alerts and status of Hypervisor connections and Delivery Controllers is displayed. Currently there are no issues.

14. Click on Trends at the top of the page.

15. The trends section shows historical data for a variety of data types. The current page is the same page we viewed when clicking on View Historical Trend in the sessions section of the dashboard. Click on the Failures tab.

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16. The failures tab shows historical data for connection, Desktop OS Machine and Server OS machine failures.

Spend a few minutes exploring the graph and sections. The blue line indicates failures and any grey points indicate events.

Click Server OS Machines.

17. Review the failure data, this is the same failure information we were alerted to earlier.

18. Each page in the trends section can have its data exported to a PDF, CSV or Excel

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document. This is useful for including and distributing environment data in reports to management.

Click Export.

19. In the Export dialog box, type in Test_Failures as the file name, select CSV from the Format drop-down and click Export.

20.The Export Report confirmation dialog will appear and close.

21. Wait a few moments for export to complete. When the yellow information bar at the bottom of Internet Explorer appears, click Open.

22. Choose Select a program from a list of installed programs and click OK.

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23. Select Notepad and click OK.

24. Review the connection failures report and then close Notepad.

25. The Logon Performance tab shows data that we reviewed previously relating to user logon duration.

Click the Load Evaluator Index tab.

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26. The Load Evaluator Index tab shows historical information relating XenApp VDA load in relation to the number of connected sessions for a time period. The connected sessions are represented by a black line while the load is displayed as a blue bar.

The data is updated hourly on the hour, so your environment might not have any data until the break of the next hour.

27. Click the Hosted Applications Usage tab.

28. The Hosted Applications Usage tab shows historical data for XenApp utilization. The graph displays the concurrent session information for the selected time period.

29. Scroll to the bottom of the page. The application based usage section details launch and usage duration for each XenApp 7.6 pubished application. This information can be valuable when planning application capacity changes.

30.

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Click the Machine Usage tab.

31. The Machine Usage page gives an overview of the usage of all desktop and server OS machines.

Connected: All desktops currently in use with an active user session. Disconnected: All desktops that previously had sessions running on them that are

now disconnected. Available: Desktop is powered on, registered and ready for a new connection. Unavailable: Desktops that are unavailable for a session to be started on. This also

includes the machines that are in any other state. Unregistered: Machines that are unregistered to the delivery controller. Preparing: This state is reserved exclusively for PvD enabled desktops and indicates

the number of desktops that are being updated before it can be made available for use.

Click Server OS Machines

32. Server OS Machine usage is displayed. Server OS Machines have the following statuses:

In Use: Servers that have at least one session connected. Available: Servers that are up, registered and ready to accept a session. Unavailable: Servers that are down or in any other faulty state. Unregistered: Servers that are unregistered with the broker.

33. Click the Network tab.

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34. The Network tab currently displays no data. This tab will become active once we integrate Director with NetScaler Insight Center.

35. Log out of Director by clicking Helpdesk1 at the top right and then clicking Log Off.

Exercise SummaryIn this exercise, you explored the Director dashboard, viewing current and historical data for the environment. You also exported a report on failures for distribution to management.

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Module 2Director IntegrationDirector can provide more advanced functionality through integration with other Citrix products. Session Recording integrates with Director, providing administrators the ability to turn Session Recording functionality on and off for specific users. NetScaler Insight Center can also be integrated with Director to provide valuable network and session data. Finally, NetScaler can be integrated with XenApp 6.5 to extend basic support functionality to legacy deployments.

Exercises in this moduleExercise 1: Integrating with Session Recording

Exercise 2: Integrating with NetScaler Insight Center

Exercise 3: Using Director with XenApp 6.5

Bonus Exercise: Using Scout and Citrix Insight Services

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Exercise 1: Integrating with Session RecordingOverviewSession Recording and Troubleshooting (SRT) integrates with Director to provide on-demand recording of user sessions. This allows the helpdesk administrator to start recording of a user’s sessions when they are unable to replicate an issue. Authorized users can then replay the recording to view the actions the user took leading up to the problem. Session Recording is preconfigured in your lab environment.


Configure Integration Between SRT and Director

Launch a Recorded Session

Playback the Session Recording


Step Action1. Switch to the Remote Desktop Connection Manager.

2. From the DC1 Desktop, click Start.

3. On the Start screen, type in CMD and click Command Prompt when it appears.

4. In Command Prompt, navigate to C:\inetpub\wwwroot\Director\tools

5. Type in Directorconfig.exe /configsessionrecording and press the enter key.

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Step Action

6. Type in srt.training.lab as the recording server name and press the enter key.

7. Type in 0 for HTTP and press the enter key.

8. Type in 80 for the port and press the enter key.

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Step Action

9. Verify that configuration complete successfully and close the Command Prompt.

10. From the Student Desktop, launch Internet Explorer.

11. In Internet Explorer, click Director on the favorites bar.

12. On the Director login page, authenticate as training\administrator with password Citrix123.

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Step Action

13. Scroll to the right and click Search.

14. Type in User Ten and click on User Ten (TRAINING\User10) when it appears.

15. Click the X to close the select a session dialog.

16. Scroll to the right and click Session Recording: OFF. Select Turn ON (with notification).

17. Session Recording will now show as ON for User10.

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Step Action

18. Now that we have enabled session recording from Director, let’s test it out by launching an application as User10.

In Internet Explorer, click the new tab button and then the NetScaler Gateway favorite.

19. Log into the NetScaler Gateway as User10 with password Citrix123.

20. Click Apps at the bottom of the Citrix Receiver page.

21. Launch Word 2013.

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Step ActionNote: If you are not able to launch Word 2013, please log off some sessions and try again.

22. When Word 2013 opens, the Session Recording notification message is displayed.

Click OK.

23. Close Word 2013.

24. Switch to the Remote Desktop Connection Manager

25. Click AdminConsole to switch to the AdminConsole Desktop

26. Multiple sessions will be open from the session launcher script. Click the bottom right corner of the taskbar to show the AdminConsole desktop.

27. Launch the Session Recording Player.

28. In the Session Recording Player window, click the Binoculars icon to search for all recordings.

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Step Action29. The recording of User10’s Word 2013 session will be displayed in the search results

window. Double-click the User10 to play it.

30. Click Yes on the file certification warning dialog box.

31. Review the recording of User10’s session and then close the Session Recording Player.

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Exercise SummaryIn this exercise, you configured Director to integrate with Session Recording and Troubleshooting. You then enabled recording for User10 and launched an instance of Microsoft Word. Finally, you played back the recording from the Session Recording Player on the AdminConsole virtual machine.

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Exercise 2: Integrating with NetScaler Insight CenterOverviewNetScaler Insight Center integrates with Director to provide real-time networking information to Helpdesk Administrators. This allows the Helpdesk to quickly determine if the root cause of an issue is network related and then escalate to the appropriate team.


Configure NetScaler Insight Center integration for Director

View Insight Center Data


Step Action1. From the Remote Desktop Manager, click DC1 to switch to the DC1 Desktop.

2. From the DC1 Desktop, click Start.

3. On the Start screen, type in CMD and click Command Prompt when it appears.

4. In Command Prompt, navigate to C:\inetpub\wwwroot\Director\tools

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Step Action

5. Type in Directorconfig.exe /configNetScaler and press the enter key.

6. Type in the IP address of INSIGHT1: 192.168.10.3 for the machine name and press the enter key.

7. Type in nsroot as the user name and press the enter key.

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Step Action

8. Type in nsroot as the password and press the enter key. No text will be shown when you enter the password.

9. Type in 0 for HTTP and press the enter key.

10. Verify that configuration completed successfully and close the command prompts.

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Step Action


12. If your Director session timed out, log back in as training\administrator with password Citrix123. If not, log out and log back in.

13. Click Trends at the top.

14. Click the Network tab.

15. Now that NetScaler Insight Center is integrated with Director, data will be displayed.

Click the drop down that says 5 min and select Week.

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Step Action

16. Scroll down to view the User data collected by NetScaler Insight Center.

When done, explore the data for Applications and Desktops as well.

17. Close Internet Explorer.

Exercise SummaryIn this exercise, you successfully configure NetScaler Insight Center integration with Director and viewed insight center data.

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Exercise 3: Using Director with XenApp 6.5OverviewDirector provides

In this exercise you will:

Install Remote Assistance on XA65-W

Install the Director WMI Provider on XA65-W

Add XA65-W to Director

Test Shadowing from Director with XenApp 6.5


Step Action1. From the Remote Desktop Connection manager, double-click XA65 to connect.

2. On the XA65 Desktop, open Server Manager.

3. Click Features on the left.

4. Click Add Features.

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Step Action

5. Select Remote Assistance and click Next.

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Step Action6. Click Install.

7. Wait for installation to complete and click Close.

Close Server Manager and minimize the Remote Desktop Connection Manager.

8. On the Student Desktop, launch Citrix XenCenter.

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Step Action9. From XenCenter, click Add New Server.

10. Enter the following information:

Server: 192.168.10.5User name: hypervisoradminPassword: Password1!

Click Add.

11. Click XA65 on the left.

12. Click the Console tab.

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Step Action

13. Using the DVD Drive 1 selector, chose the XenApp_and_XenDesktop 7_6.iso.

14. On the Student Desktop, switch to the Remote Desktop Connection Manager.

15. On the XA65 Desktop, open File Explorer.

16. Navigate to D:\Support\DirectorWMIProvider and double-click DirectorWMIProvider_x64.

17. Click Next in the Citrix Director WMI Provider Setup window.

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Step Action

18. Read and respond to the license agreement and click Next

19. Click Next to accept the default installation path.

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Step Action

20. Click Install.

21. Wait for installation to complete and click Finish.

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Step Action

22. Close File Explorer by clicking the X at the top right of the window.

23. On the XA65 Desktop, click Start and then click Command Prompt.

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Step Action

24. Next, we will check if WinRM is enabled.

In the command prompt window type Winrm qc and press the Enter key.

25. WinRM is not set up for remote management.

Type y and press the enter key.

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Step Action

26. Verify that the WinRM listener and firewall exception were created successfully.

Type D: and press the enter key to switch to the D Drive.

27. Type cd “x64\Virtual Desktop Components” and press the Enter key to switch to the Virtual Desktop Components folder.

28. In order for Director to retrieve information from the XA server, it is necessary to enable WinRM permission for administrators.

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Step ActionType ConfigRemoteMgmt /configwinrmuser “training\domain admins”

Press the Enter key. Please note that the /configwinrmuser switch is case sensitive.

29. Verify WinRM configuration completed successfully and then close the Command Prompt Window.

30. Now we will add the XenApp 6.5 server to director using DirectorConfig.exe.

Click DC1 to open the DC1 desktop connection.

31. From the DC1 desktop, click Start.

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Step Action

32. Type CMD to search and then click on Command Prompt when it appears.

33. Type cd \inetpub\wwwroot\director\tools and press the Enter key to change to the tools directory.

34. Type DirectorConfig.exe /xenapp XA65 and press the Enter key.

35. Verify configuration was successful and close the Command Prompt window.

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Step Action

36. On the Student Desktop, launch Internet Explorer.

37. Click the NetScaler Gateway favorite.

38. Authenticate as training\user10 with password Citrix123.

39. Click Apps at the bottom.

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Step Action40. Click PowerPoint 2010 to launch the application.

41. Wait for PowerPoint 2010 to launch.


43. Click the new tab button and then the Director favorite.

44. Authenticate as training\administrator with password Citrix123.

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Step Action45. Notice that number of session connected has not increased. XenApp 6.5 sessions are not

reflected here.

46. Click Search at the top right.

47. Type User Ten and then click User Ten (TRAINING\User10) when it appears.

48. Select the PowerPoint 2010 session.

49. The Activity Manager shows all running applications for User1. Click Shadow on the left.

50. Remote assistance will take a few seconds to initialize.

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Step Action

51. Click Open on the yellow download information bar.

52. Click Yes to allow Remote Assistance to connect to the open Microsoft PowerPoint Session.

53. You have successfully shadowed User10’s XenApp 6.5 session from Director.

54. Close all open windows except for the Remote Desktop Connection Manager.

Exercise Summary

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In this exercise, you installed Windows remote assistance and the WMI Provider on XA65. You then enable XenApp 6.5 support in Director and shadowed a XenApp 6.5 Session.

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Bonus Exercise: Using Scout and Citrix Insight ServicesOverviewCitrix Insight Services provides analysis of your environment against a list of known issues and best practices and produces a personalize report that includes net step resolution recommendations. Citrix Scout is installed with the Delivery Controller and simplifies the collection and uploading of data to Citrix Insight Services.


Use Citrix Scout to Collect Environment Data

Upload Data to Citrix Insight Services

Review The Personalized Report at the Insight Services Website


Step

Action

1. From Remote Desktop Connection Manager, switch to the DC1 desktop.

2. On the DC1 desktop, click Start.

3. From the Start screen, type Scout to search and then click Citrix Scout when it appears.

4.

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Step

Action

In the Citrix Scout window, click Collect & Upload.

5. Check the boxes next to WIN2012R2-1, Win2012RW-2, WIN81-1 and WIN81-2.

WIN81-1 and WIN81-2 will uncheck themselves because WinRM is not enabled.

6. Click the gear icon for WIN81-1.

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Step

Action

7. Click the button to turn WinRM Configuration on.

8.Wait a few moments for WinRM Configuration to complete, and then click Close.

9.

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Step

Action

Click the gear icon for WIN81-2.

10. Click the button to turn WinRM Configuration on.

11. Wait a few moments for WinRM Configuration to complete, and then click Close.

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Step

Action

12. Click Continue.

13. Wait a few minutes for Scout to collect data. A status bar is displayed at the bottom left of the Scout window.

14. Once collection completes, a Save As dialog will appear. Select the Desktop and then click Save.

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Step

Action

15. Review the upload information dialog box, and then click continue.

16. To complete the upload, you will need to enter you Citrix.com credentials. Enter the following information:

My Citrix Username: Your User NamePassword: Your PasswordDescription SYN613 Test

Click Upload.

Elisabeth Teixeira, 04/30/15,

Bold

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Step

Action

17. Wait a few moments for the upload to complete. When the upload completes, click Close.

18. On the Student Desktop, launch Internet Explorer.

19. In Internet Explorer, navigate to https://cis.citrix.com

20. Log in with your Citrix ID.

21. Review the Data Collection and Privacy notification. If you wish to continue, check the box next to Opt-In and click Get Started.

https://cis.citrix.com/

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Step

Action

22. Click the Workspace tab at the top.

23. Review the uploaded data. Using the menu at the left, you can switch between Environment Controller, VDA, Hotfix and other data.

24. When you are done reviewing the data, click Analysis Results at the top.

25. The health check results will be displayed. You will notice that no issues have been detected. Click 0 live alerts to see what is checked.

26. Review the alert information; notice that no issue was detected on the lab environment servers. Additionally, you can comment and rate the alert.

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Step

Action

Exercise SummaryIn this exercise, you used Citrix Scout to collect and upload data to Citrix Insight Services using your Citrix ID. You were then able to login and review the data from the Citrix Insight Services site.

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Revision: Change Description Updated By Date

1.0 Original Evin Safdia 4/13/2015

About CitrixCitrix (NASDAQ:CTXS) is a cloud company that enables mobile workstyles—empowering people to work and collaborate from anywhere, securely accessing apps and data on any of the latest devices, as easily as they would in their own office. Citrix solutions help IT and service providers build clouds, leveraging virtualization and networking technologies to deliver high-performance, elastic and cost-effective cloud services. With market-leading cloud solutions for mobility, desktop virtualization, networking, cloud platforms, collaboration and data sharing, Citrix helps organizations of all sizes achieve the speed and agility necessary to succeed in a mobile and dynamic world. Citrix products are in use at more than 330,000 organizations and by over 100 million users globally. Annual revenue in 2012 was $2.59 billion. Learn more at www.citrix.com.

http://www.citrix.com/

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