document #8.2 - library performance report - 4th quarter fy2013

8/13/2019 Document #8.2 - Library Performance Report - 4th Quarter FY2013

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Document 8.2

Board of Library Trustees Meeting

November 20, 2013

DC Public Library

Performance ReportFY2013Q4

Demographic Source: DC State Data Center 2007-

2011 ACS Key Demographic Indicators Report.


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Page 1of 19

Document #8.2


November 20, 2013

Wards 1 & 2Georgetown, Mount Pleasant, West End

Demographic Information

Wards 1 & 2 make up 25% of the Districts total populationwith156,112 residents.

15,657 are children, youth, and teens, 122,409 are adults, and18,406 are seniors.

The mean household income is $108,803. 7.8% of families are at or below the poverty line. 3.9% of the population is unemployed. 88.4% of the population aged 25 or older has attained a High

School Diploma.

68.4% have gone on to earn their BA or higher. 21.2% of the population speaks a language other than English at

home.

Programming Highlights

Service to Children, Youth, and Teens

Georgetown Neighborhood Library held Dig into Dinosaurs as part of their Summer Reading Program.Participating children learned how to correctly uncover foam dinosaur bones and learned about the

differences between different species of dinosaurs. Using models they also learned how to put dinosaur

skeletons together.

West End Neighborhood Library Childrens Staff visited the School Without Walls at the Francis-StevensEducational Campus to discuss a school year partnership. The school library at the School Without Walls has

been closed for the past two years and the West End Library staff are working with teachers to ensure thatstudents are able to have access to a full array of library services.

Service to Adults

On August 30, Mount Pleasant Neighborhood Library partnered with the Dance Institute of Washington fora performance professionals resume workshop. The Dance Institute of Washington, which was created to

strengthen the local and national dance community by promoting dance and the arts, had 30 students

attend.

Georgetown Neighborhood Library has partnered with Language ETC to offer English Conversation Classes.Classes meet twice a month on Monday and Wednesday mornings. The classes have drawn about a dozen

students per session from various linguistic backgrounds including Chinese, Spanish, Russian, and Amharic.


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Document #8.2


November 20, 2013

Library ProgramsAll Ages

Q4

FY2012 142

FY2013 257

0

50

100

150

200

250

300

Number of Programs

Q4

FY2012 6,940

FY2013 10,323

0

2,000

4,000

6,000

8,000

10,000

12,000

Program Attendance

Q4

FY2012 37,724

FY2013 47,802

0

10,000

20,000

30,000

40,000

50,000

60,000

Circulation

Q4

FY2012 193

FY2013 342

0

100

200

300

400

Number of Programs

Q4

FY2012 7,578

FY2013 11,078

0

2,0004,000

6,000

8,000

10,000

12,000

Program Attendance

Q4

FY2012 2,917

FY2013 6,042

0

2,000

4,000

6,000

8,000

Community Meeting

Attendance

Q4

FY2012 96,644

FY2013 101,444

020,00040,00060,00080,000

100,000

120,000

Circulation

Focus On Children Youth And TeensChildren 0-5 Years, Youth 5-12 Years, Teens 13-19 Years

Library As Community PlaceProgramming and Community Meetings

Wards 1 & 2Georgetown, Mount Pleasant, West End

CollectionsBooks and Other Library Materials

TechnologyComputer Use

Q4

FY2012 21,017

FY2013 26,504

05,000

10,00015,00020,00025,00030,000

Public Computer Sessions


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Document #8.2


November 20, 2013

Ward 3Chevy Chase, Cleveland Park, Palisades, Tenley-Friendship


Ward 3 makes up 13% of the Districts total populationwith77,152 residents.


The mean household income is $154,145. 2% of families are at or below the poverty line. 2.5% of the population is unemployed. 97.1% of the population aged 25 or older has attained a High

School Diploma.


home.



Tenley-Friendship Neighborhood Library has partnered with the Psychiatric Institute of Washington to offerlibrary services to children who reside at the facility. Library staff make monthly visits to do story times for

the children and bring books for the children to read.

Cleveland Park continued Fantastic Fridays through July with a weekly family friendly activity. They hosted aboard game tournament, a night of Book Bingo, a movie night, and an outdoor play afternoon with bubbles

and chalk. Each program theme was paired with items from the collection that were available for check out.

Service to Adults

Chevy Chase Neighborhood Library held a DC By the Book program for their Mystery Book Club. MysteryAuthor Tomas Kaufman visited the book club to discuss his mysteries set in Washington DC including Drink

the Tea, and Steal the Show. They talked about the locations referenced in the books and what inspired him

to write about DC.

Palisades Neighborhood Library offered yoga sessions to local Adults in August. The library partnered withDebbie Bennet from Heal Me Yoga. The workshops covered stress reduction techniques, and meditative

yoga poses and routines.


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Document #8.2


November 20, 2013


Q4

FY2012 354

FY2013 325

0

100

200

300

400

Number of Programs

Q4

FY2012 11,645

FY2013 12,263

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

Program Attendance

Q3

FY2012 85,126

FY2013 86,592

0

20,000

40,000

60,000

80,000

100,000

Circulation

Q4

FY2012 438

FY2013 406

0

100

200

300

400

500

Number of Programs

Q4

FY2012 12,605

FY2013 13,370

0

5,000

10,000

15,000

Program Attendance

Q4

FY2012 4,910

FY2013 4,587

0

1,0002,000

3,000

4,000

5,000

6,000

Community Meeting

Attendance

Q4

FY2012 182,064

FY2013 169,306

0

50,000

100,000

150,000

200,000

Circulation



Ward 3Chevy Chase, Cleveland Park, Palisades, Tenley-Friendship



Q4

FY2012 17,681

FY2013 19,568

0

5,000

10,000

15,000

20,000

25,000



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Document #8.2


November 20, 2013

Ward 4Ju anita E. Thornton/S heph erd Par k, Pe tw orth, Ta koma Park





School Diploma.


home.



Petworth Neighborhood Library held a special Anime and Comics program called Librari-Con: Anime,comics, Manga, and Beyond. The program, which had activities for the whole family, featured story times

for children, book talks for adults, movie screenings, craft workshops, and gaming tournaments. 75

community members attended.

Takoma Park Neighborhood Library held a Child-Parent Book Club over the summer. They read the 2013Newberry Award-Winning title The One and Only Ivanby Katherine Applegate. Children and their caregivers

attended a book discussion, readers theater and made crafts related to themes in the book.

Service to Adults

Shepherd Park partnered with Universal II Mortuary Inc. to hold a program for adults on end of life planningand burial choices. The program aimed to help participants broach this difficult topic and understand the

importance of being prepared for both yourself and for your loved ones.

Petworth Neighborhood Library has started a writing workshop for seniors as a part of their Mature andMotivated Program Series called Writing from the Heart. The 12-week program is aimed at those who are

interested in starting to write professionally whether they would like to write short stories, non-fiction, a

novel, or even a screenplay. The workshop is held every Saturday for two hours by volunteer writing

teachers.


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Document #8.2


November 20, 2013


Q4

FY2012 165

FY2013 206

0

50

100

150

200

250

Number of Programs

Q4

FY2012 4,606

FY2013 4,007

0

1,000

2,000

3,000

4,000

5,000

Program Attendance

Q4

FY2012 37,016

FY2013 33,390

0

10,000

20,000

30,000

40,000

Circulation

Q4

FY2012 207

FY2013 253

0

50100

150

200

250

300

Number of Programs

Q4

FY2012 5,303

FY2013 4,697

0

1,0002,000

3,000

4,000

5,000

6,000

Program Attendance

Q4

FY2012 5,165

FY2013 6,700

0

2,000

4,000

6,000

8,000

Community Meeting

Attendance

Q4

FY2012 77,873

FY2013 66,025

0

20,000

40,000

60,000

80,000

100,000

Circulation



Ward 4Ju anita E. Thornton/S heph erd Par k, Pe tw or th, Takoma Par k



Q4

FY2012 29,052

FY2013 24,745

0

10,000

20,000

30,000

40,000



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Document #8.2


November 20, 2013

Ward 5Lamond-Riggs, Woodridge




The mean household income is $66,365. 15% of families are at or below the poverty line. 9.6% of the population is unemployed. 81.7% of the population aged 25 or older has attained a High

School Diploma.

30% have gone on to earn their BA or higher. 9.6% of the population speaks a language other than English at

home.



Lamond-Riggs Neighborhood Library held a Dig into the Deep Blue Sea program as part of their SummerReading Program. The program covered interesting and sometimes otherworldly marine animals that live in

the depths of the ocean. Children also learned about Pirate lore and famous ship wrecks.

Woodridge Neighborhood Library held a build-your-own website class for children in July. The class aimedto show participating children the building blocks of a basic website, how both simple and complex

websites work, and how to use website creating software.

Service to Adults

Lamond-Riggs Neighborhood Library began a Books to Movies Book Club. Participants read a title that hasbeen released as a major motion picture. They then gather to watch the film and discuss how the

adaptation lives up to the original book.

Woodridge Neighborhood Library staff has started a senior pilot project with the Washington Center for theAging. The project was kicked off with a book bin being delivered to the Center with library books for

Seniors to enjoy. Woodridge manager has had regular meetings with Celeste Brooks, Director of

Therapeutic Services and staff are scheduled to revisit the center to begin further programming for Center

residents.


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Document #8.2


November 20, 2013


Q4

FY2012 109

FY2013 105

0

20

40

60

80

100

120

Number of Programs

Q4

FY2012 2,027

FY2013 2,688

0

500

1,000

1,500

2,000

2,500

3,000

Program Attendance

Q4

FY2012 14,952

FY2013 16,859

0

5,000

10,000

15,000

20,000

Circulation

Q4

FY2012 134

FY2013 129

0

50

100

150

Number of Programs

Q4

FY2012 2,484

FY2013 3,091

0500

1,000

1,5002,0002,5003,0003,500

Program Attendance

Q4

FY2012 3,743

FY2013 3,869

0

1,000

2,000

3,000

4,000

5,000

Community Meeting

Attendance

Q4

FY2012 33,629

FY2013 31,911

0

10,000

20,000

30,000

40,000

Circulation



Ward 5Lamond-Riggs, Woodridge



Q4

FY2012 16,408

FY2013 16,328

0

5,000

10,000

15,000

20,000



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Document #8.2


November 20, 2013

Ward 6Northeast, Northwest One, Rosedale, Southeast, Southwest,

Watha T. Daniel/Shaw




The mean household income is $109,665. 11.6% of families are at or below the poverty line. 5.5% of the population is unemployed. 90% of the population aged 25 or older has attained a High

School Diploma.

62.1% have gone on to earn their BA or higher. 11% of the population speaks a language other than English at

home.



Northwest One Neighborhood Library participated in the National Night Out Kickoff Event on August 6thsponsored by the Metropolitan DC Police Department and the National Association of Town Watch. The

night out brought together members of DC Government, Civic groups, and Businesses including Mayor Gray

and Chief of Police Cathy Lanier to raise awareness about crime and drug prevention, generate support for

anticrime programs, and enjoy neighbors at a block party style event.

Nabulungi Akinshegun of the DC Prevention Center gave three workshops at the Rosedale NeighborhoodLibrary to show teens and their caregivers the dangers of substance abuse and addiction. The programs

were developed by the National Institute on Drug Abuse and consisted of coaxing teens to have frank

discussions on the dangers of drugs commonly marketed to teens, what the teens experience and observe

at school and outside of school with members of their peer group, how to avoid compromising situations

involving substances, and overcoming peer pressure.

As a part of the Global Film Initiative Southwest Library hosted two foreign language film screenings forteens. The first film was an Egyptian film called Cairo 678about three young women standing up to sexual

harassment. The second was an Iranian film called Modest Receptionabout a couple who travel the

countryside trying to give away plastic bags full of cash in exchange for villagers completing unusual tasks.

Service to Adults

The Friends of Southeast Neighborhood Library sponsored a book talk with author Mike Canning. Theauthor gave a presentation on his title Hollywood on the Potomacto the Guild of Professional Tour Guides

of Washington, DC. The guides plan to incorporate the movie locations into future tours.

Local artist and author Marcella Kriebel began teaching watercolor painting classes at Watha T. DanielNeighborhood Library in July. Her class meets on the final Wednesday of each month. The students learn

basic sketching techniques and how to layer watercolor paints to illustrate fresh vegetable still-lifes with

plants she brings from her garden. Marcellas book Comida Latinais a vibrant exploration of foods from

Central and South America, and copies are available in the DC Public Library collection.


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Document #8.2


November 20, 2013


Q4

FY2012 415

FY2013 487

0

100

200

300

400

500

600

Number of Programs

Q4

FY2012 11,568

FY2013 13,989

0

5,000

10,000

15,000

Program Attendance

Q4

FY2012 51,836

FY2013 50,565

0

10,000

20,000

30,000

40,000

50,000

60,000

Circulation

Q4

FY2012 553

FY2013 579

0100200

300400500600700

Number of Programs

Q4

FY2012 12,566

FY2013 14,835

0

5,000

10,000

15,000

20,000

Program Attendance

Q3

FY2012 5,493

FY2013 10,120

0

2,0004,000

6,000

8,000

10,000

12,000

Community Meeting

Attendance

Q4

FY2012 121,647

FY2013 106,008

0

50,000

100,000

150,000

Circulation



Ward 6Northeast, Northwest One, Rosedale, Southeast, Southwest, Watha T. Daniel/Shaw



Q4

FY2012 50,775

FY2013 48,650

010,00020,00030,00040,00050,00060,000



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Document #8.2


November 20, 2013

Ward 7Capitol View, Deanwood, Dorothy I. Height/Benning,

Francis A. Gregory





School Diploma.


home.



Capitol Hill Neighborhood Library partnered with the non-profit group Sign of the Times to offer art classesfor children. Two workshops were held in July. Both workshops taught children how to use different artistic

mediums to explore their neighborhoods and help to look at them in a new way. The first workshop

covered drawing and painting. The second focused on photography.

The Dorothy I. Height/Benning Neighborhood Library began a partnership with the national non-profitcharitable organization Stand Up for Kids DC. The non-profit works with homeless and at-risk youth ages 25

and under. The organization helps provide counseling, food, hygiene items, and clothing as well as increasetheir job skills with training sessions.

Service to Adults

Deanwood Neighborhood Library has continued its partnership with Neighborhood Legal Services toprovide monthly legal information sessions and pro bono consultations for seniors. The attorneys who

come to the library for the program help residents to prevent evictions and homelessness, help them retain

employment, and receive benefits.

Francis Gregory Neighborhood Library hosted historian and speaker C. R. Gibbs as a part of the 40 thanniversary of the March on Washington Celebration. C.R. Gibbs talked about how the legal and extra-legal

system perpetuated racial injustice and how the impact the Civil Rights Movement had on the black legalcommunity.


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Document #8.2


November 20, 2013


Q4

FY2012 235

FY2013 412

0

100

200

300

400

500

Number of Programs

Q4

FY2012 5,295

FY2013 8,194

0

2,000

4,000

6,000

8,000

10,000

Program Attendance

Q4

FY2012 21,557

FY2013 20,615

0

5,000

10,000

15,000

20,000

25,000

Circulation

Q4

FY2012 303

FY2013 480

0

100200

300

400

500

600

Number of Programs

Q4

FY2012 6,400

FY2013 9,111

0

2,000

4,000

6,000

8,000

10,000

Program Attendance

Q4

FY2012 7,770

FY2013 8,599

0

2,000

4,000

6,000

8,000

10,000

Community Meeting

Attendance

Q4

FY2012 52,854

FY2013 45,916

010,00020,00030,00040,00050,000

60,000

Circulation



Ward 7Capitol View, Deanwood, Dorothy I. Height/Benning, Francis A. Gregory



Q4

FY2012 35,429

FY2013 34,246

0

10,000

20,000

30,000

40,000



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Document #8.2


November 20, 2013

Ward 8Anacostia, Pa rk la nds-Turner, Wi ll ia m O. Lockr idge/Bell ev ue





School Diploma.


home.



Anacostia Neighborhood Library began offering Zumbatomic, high energy dance classes for children. Zumbateacher Rosalind Young came to the library to teach the kids the basic Zumba steps and then she taught

them some Zumba routines. The class showed participating children how getting up and being active with

friends can be fun and easy!

The William O. Lockridge/Bellevue Neighborhood Library held a Back to School Event. The event which wasfor students and their caregivers provided free backpacks and school supplies, free health screenings, and

information from community organizations about tutoring and after school programs. They also had music,refreshments, a visit from the local fire truck, and performances. More than 300 residents attended the

program.

Service to Adults

Parklands-Turner celebrated Banned Books week with movie screenings and book discussions of two oftenbanned classics, To Kill a Mockingbirdby Harper Lee and The Color Purpleby Alice Walker. The screenings

aimed to bring attention to the harm that censorship can cause and the importance of free and open access

to information.

The Anacostia Neighborhood Library rejuvenated its partnership with the Court Services and OffenderSupervision Agency for the District of Columbia (CSOSA) with the development of a book depository andbook talks about notable titles. CSOSAs mission is to increase public safety, prevent crime, reduce

recidivism, and support the fair administration of justice in close collaboration with the community. CSOSA

assumed the adult probation function from the D.C. Superior Court and the parole supervision function

from the D.C. Board of Parole. Many books were checked out by the returning citizens of CSOSA. A

number of the clients were encouraged to enrolled the Adult Summer reading program.


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Document #8.2


November 20, 2013


Q4

FY2012 220

FY2013 240

0

50

100

150

200

250

300

Number of Programs

Q4

FY2012 4,187

FY2013 3,279

0

1,000

2,000

3,000

4,000

5,000

Program Attendance

Q4

FY2012 13,573

FY2013 15,149

0

5,000

10,000

15,000

20,000

Circulation

Q4

FY2012 268

FY2013 302

050

100

150200250300350

Number of Programs

Q4

FY2012 5,350

FY2013 4,843

0

1,0002,000

3,000

4,000

5,000

6,000

Program Attendance

Q4

FY2012 7,085

FY2013 10,505

0

2,0004,000

6,000

8,000

10,000

12,000

Community Meeting

Attendance

Q4

FY2012 35,325

FY2013 34,753

0

10,000

20,000

30,000

40,000

Circulation



Ward 8Anacostia, Pa rk la nds-Turner, Wi ll ia m O. Lockr idge/Bell ev ue



Q4

FY2012 36,802

FY2013 32,616

0

10,000

20,000

30,000

40,000



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Document #8.2


November 20, 2013

The Martin Luther King Jr. Memorial Library (MLKML) is located

in Ward 2. MLKML is the Central Library serving the entire

District as well as serving as a Neighborhood Library with a

breadth and depth of services offered beyond what is available

in the Neighborhood Libraries. For demographic details see the

Ward 2 profile.



Reginae Carter and Bria Williams, Teen authors of Paparazzi Princesses, came to the Martin Luther King Jr.Memorial Library on July 8 for an author talk and book signing. They talked about the experience of being

the daughters of famous music artists/executives (Reginae Carter is the daughter of rapper LilWayne and

Bria Williams is the daughter of Bryan Williams) and being in the limelight from a young age. More than

225 teens and adults attended the program in the great hall of MLK.

The MLKML Childrens Services department partnered with AALEAD (Asian American LeadershipEmpowerment, and Development), a DC based non-profit that services low income and recently

immigrated Asian American Students to offer a weekly program over the summer. They promoted library

services including the Summer Reading Program.

Service to Adults

The MLKML Popular Services staff held a series of workshops introducing customers to Microcomputingusing the Raspberry Pi tool. This credit card sized micro-computer contains the power of a full computer

and participants learned how to set-up and initialize the micro-computer as well as learn creative ways to

use it to better their everyday computing.

MLKML Special Collections Staff held a panel discussion and video presentation to celebrate the 50thAnniversary of the March on Washington Called I Was There: Oral Histories of the March on Washington.

Four panelists including retired Howard University administrator Dr. Ella Kelly, social activist Chris Hager,

journalist A. Peter Bailey, and LGBT activist Paul Kuntzler. The four discussed their experience at the Marchon Washington 50 years ago. Their oral histories were recorded and will become a permanent addition to

the Library collection.

Martin Luther King Jr.

Memorial LibraryAdapt ive Se rv ic es , Ad ul t Li teracy, Chi ldren and Tee n

Services, Circulation Services, Information Services,

Popular Services, and Special Collections


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Page 16of 19

Document #8.2


November 20, 2013


Q4

FY2012 115

FY2013 148

0

50

100

150

200

Number of Programs

Q4

FY2012 2,997

FY2013 3,088

0

500

1,000

1,500

2,000

2,500

3,000

3,500

Program Attendance

Q4

FY2012 54,728

FY2013 58,671

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

Circulation

Q4

FY2012 218

FY2013 243

0

50

100

150

200

250

300

Number of Programs

Q4

FY2012 6,513

FY2013 5,558

01,0002,000

3,0004,0005,0006,0007,000

Program Attendance

Q4

FY2012 9,455

FY2013 10,416

0

2,000

4,000

6,000

8,000

10,000

12,000

Community Meeting

Attendance

Q4

FY2012 224,645

FY2013 207,658

0

50,000

100,000

150,000

200,000250,000

Circulation



Martin Luther King Jr. Memorial LibraryAdapti ve Se rv ice s, Adult Li teracy, Ch il dren and Te en Serv ices , Ci rc ulat ion Serv ic es , Informa ti on

Services, Popular Services, and Special Collections



Q4

FY2012 21,909

FY2013 28,258

05,000

10,00015,00020,00025,00030,000



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Page 17of 19

Document #8.2


November 20, 2013

FY2013 Performance Report4

thQuarter

FY2013 Goal: 7,222

% of Goal: 111%

FY2013 Goal: 208,438

% of Goal: 109%

FY2013 Goal: 1,259,117

% of Goal: 96%


Q4 FY2013

Computer Classes 10,520

Community Meetings 255,585

Library Programs 264,564

FY2013 Goal: 9,907

% of Goal: 106%

FY2013 Goal: 267,100

% of Goal: 99%

Computer Classes

Goal: 12,345 % of Goal :85%

Community

Meetings

Goal: 204,600 % of Goal: 125%

Q4

FY2012 1,751

FY2013 2,167

0

500

1,000

1,500

2,000

2,500

Number of Programs

Q4

FY2012 49,753

FY2013 58,975

0

10,00020,000

30,000

40,000

50,000

60,000

70,000

Program Attendance

Q4

FY2012 320,669

FY2013 325,687

0

50,000100,000

150,000

200,000

250,000

300,000

350,000

Circulation

Q4

FY2012 2,313

FY2013 2,799

0

500

1,000

1,500

2,000

2,500

3,000

Number of Programs

Q4

FY2012 79,835

FY2013 67,207

0

20,000

40,000

60,000

80,000

100,000

Program Attendance

LIBRARY AS COMMUNITY PLACE

Programming and Community Meetings

DC Public Library has five areas of primary service: Service to Children, Youth, and Teens; The Library as Community

Place; Books and Other Library Materials; Technology; Adult Literacy and Learning. These areas of service tie in

closely with three of Mayor Grays five priorities: Education,Jobs and Economic Development, and Safe

Communities.

2%

48%

50%

Program Attendance by Type



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Page 18of 19

Document #8.2


November 20, 2013

67% of 2013 Goal

Q4

FY2012 904,564

FY2013 874,176

0

200,000

400,000

600,000

800,000

1,000,000

Systemwide Circulation

Neighborhood

LibrariesMLKML Digital Library

Q4 FY2012 634,178 197,541 72,845

Q4 FY2013 555,365 207,658 111,153

0

100,000

200,000

300,000

400,000

500,000

600,000

700,000

Circulation Breakdown

Literacy Program

Referrals

Tutoring Room

Reservations

Proctored Tests

Administered

Q4 FY2012 801 532 67

Q4 FY2013 810 268 182

0200

400

600

800

1000

Program Referrals, Room Reservations, Tests Administered

GED

Questions

Practice

Tests

Q3 FY2012 765 223

Q3 FY2013 945 182

0

200400

600

8001000

GED Questions and Practice

Tests

FY2006 FY2007 FY2008 FY2009 FY2010 FY2011 FY2012 FY2013 YTD

Circulation 1,198,605 1,462,531 1,781,862 2,337,536 2,712,775 3,059,432 3,363,313 3,295,485

FY2013 Goal 3,632,378

0

1,000,000

2,000,000

3,000,000

4,000,000

Number of Library Materials Circulated

FY2006-FY2013 YTD

LITERACY AND LEARNINGService to Adults, Adult Literacy, and Adaptive Services

COLLECTIONSBooks and other Library Materials


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Document #8 2

Social Media Use

DCPL has an online presence in many places in addition to

dclibrary.org. These include Facebook, Twitter, LinkedIn,GoodReads, Pinterest, and Foursquare. These new outlets

are changing both how DCPL reaches customers and how

customers reach DCPL. More customers are able to

receive library information directly via these outlets

without ever having to leave the site. To help illustrate

please see below for a brief look at how DCPL is increasing

its online presence.

Social Media Followers

FY2012 Q4 NA

FY2013 Q4 12,816FY2013 Goal: 3,041,831

% of Goal: 78%

FY2013 Goal: 830,392

% of Goal: 103%

FY2013 Goal: 4,024

% of Goal: 112%

FY2013 Goal: 276,038

% of Goal: 129%

FY2013 Goal: 440,728

% of Goal: 89%

Q4

FY2012 630,310

FY2013 973,137

0

200,000

400,000

600,000

800,0001,000,000

1,200,000

Web Site Hits

Q4

FY2012 228,495

FY2013 230,914

0

50,000

100,000

150,000

200,000

250,000


Q4

FY2012 620

FY2013 782

0

200

400

600

800

1,000

Tutor.com (Online Homework Help)

Library Materials Downloaded Database Searches

FY 2012 Q4 72,845 93,080

FY2013 Q4 111,153 75,886

0

20,000

40,000

60,000

80,000

100,000

120,000

Electronic Resources Used

TECHNOLOGYComputer, Database, and Website Use

document #8.2 - library performance report - 4th quarter fy2013

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