Document Log

Sr. No. Topic Change / Updation Change Date Revision No.

1 Retention Process for Deactive VC PPT Created Dec 1, 2013 1

2 Retention Desk Snap shot revision Updation Jul 4, 2013 2

3 Retention Desk Snap shot revision Updation Dec 15, 2014 3

4 Retention Desk Snap shot revision Updation Jan 27, 2015 4

Retention for Deactivate VC

Retention Tab will reflect in yellow colour. It will show for all Deactive subs and its mandatory to pitch this offer to every Deactive subs.

Retention for Deactivate VC

Retention Screen – with Rebuttals

Retention Screen – with Rebuttals

Retention Screen – with Rebuttals

Retention Screen

Eligible for Pay Later

Payment already done

Retention Screen

Pay Later already availed

Payment already done

Retention Screen - PTP

PTP – Promise to Pay.

PTP offers are over and above all the offers.

IF PTP is “Yes” – Provide pay later.

IF PTP is “No”” – We will not provide pay later.

Special Offers

Pay Rs 600 & get a Jabong voucher of Rs 600.

Pay for 3 months and get 2 months free, Pay for 7 months and get 5 months absolutely free.

Kitty Offer

MOD NON STOP – Customer will get MOD NON STOP free for next 30 days

Movies – Customer will get any MOD running on platform free for 1 time*

Bonus Points – Customer will get 10% bonus points free on next recharge

* 1 time means all available shows in 24 hrs

Possible Reason for not rechargingOut of station

No specific reasonFinancial Problem

STB FaultyTV is not working

Exams Of the childrenNo Electricity

Package Price is costly/Increased compared to cable/ Other DTHAlignment Issue Unresolved

Different DTH/ Cable connection in the second TVChannels have been discontinued from my pack

Ownership ChangedRelocation

No recharge offers/competition gives better recharge offersBilling related issue

My Favourite channels are available with cable/Other DTH (Channel count is lower )Festival- Natural

Demise/Marriage/illnessVC Faulty

Dealer Not Entertaining/Recharge not done under TAT/Over charging/DL behaviour Issue

Not Ready to pay Service chargeRecharge facility not available

Complaint not resolved/Customer Care issueNot Ready to pay grace charge

Dealer suggest new connection of Dish TV/competition

When asked, a subscriber does come back with one of these reasons for not recharging.

A Associate must:

1.Understand the situation2.Help Sub with options 3.Convince that we are keen to help4.Must acknowledge Sub’s response

Reason for not Recharge

List of all offers for DA sub:-

S. No. Offer Name Offer Type

1 PAY 3 MONTHS GET 3 MONTHS FREE, PAY 7 MONTHS GET 5 MONTHS FREE Segmented

2Get more than 70 Channels & services free for 3 years by opting for Aapka pack at Rs.999.

Contact your dishtv dealer for this offer. Limited Period Offer. T&C. Segmented

3ENJOY 4 DAYS ABSOLUTELY FREE. To avail, Recharge for 1 month or above, within 72 hours(3

days). TnC Apply. Segmented

4ENJOY 4 DAYS ABSOLUTELY FREE. To avail, Recharge for 1 month or above, within 48 Hours. TnC

Apply. Segmented

5ENJOY 4 DAYS ABSOLUTELY FREE. To avail, Recharge for 1 month or above, within 24 Hours. TnC

Apply. Segmented

6 ENJOY 4 DAYS ABSOLUTELY FREE. To avail, Recharge for 1 month or above, TODAY. TnC Apply. Segmented

7 RECHARGE TODAY AND GET MOD NON STOP ALACARTE FREE. Segmented

8 GET Rs.25 Cash Back on Recharges of Rs.300 & Above – Churn Probable. Segmented

9Dish Box Office FREE for 1-month. Offer valid for Family subscribers who are Deactive upto 30

days. Offer applicable for all subs except south. Segmented

10 Get Rs.21 Processing fee waived off on greater than Rs.500 Recharges. T&C Apply. Mass

S No. Offer Name Offer Type

11REACTIVATE your Dishtv instantly and enjoy 3 days of non stop entertainment with our Pay

Later service. Recharge within 3 days. Mass

12Recharge for 3 months & get 5 DAYS FREE, Recharge for 6 Months & Get 14 DAYS FREE,

Recharge for 12 Months & Get 30 DAYS FREE. Segmented

13Recharge your dishtv connection & get 50% OFF!! Recharge your dishtv connection with Family

Pack at only Rs. 1375 and get 1 year subscription. Flat Saving of Rs. 1385!! Segemented

14 PAY 2 Months Recharge & GET 2 Weeks FREE. Segemented

15 PAY 5 Months Recharge & GET 1 Month FREE. Segemented

16 PAY RS 600 AND GET A JABONG VOUCHER OF RS 600. Mass

17 4% offer: GET 4 %EXTRA on Payment between Rs 3000 to 4999 . Mass

18 7% offer: GET 7 %EXTRA on Payment between Rs 5000 to 7499 . Mass

19 10% Offer: GET 10% EXTRA on Payment above Rs 7500. Mass

List of all offers for DA sub:-

Thank You