Document Solution for Aerospace Maintenance (DSAM)We improve your MRO turnaround time while ensuring compliance by managing your digital-paper gap and non value-add document-related activities

Industry Solution Overview

Industry ChallengeThe aerospace industry in Singapore has done well over the last 10 years. With Asia expected to double its fleet of aircraft by 2015, the Singapore aerospace industry is set for greater growth.

According to the Civil Aviation Authority of Singapore, there are over 100 aerospace companies here, including established multi-national corporations (MNCs) like GE Aviation Services Operation, Honeywell, Messier-Dowty, Hamilton Sundstrand and Pratt & Whitney, as well as prominent local players such as Singapore Technologies Aerospace and SIA Engineering Company.

To further solidify Singapore’s position as a leading aviation hub, the Singapore government has committed to the development of the Aerospace Park in Seletar, slated to be ready by 2015.

With growth and expansion come challenges and uncertainties. The aerospace industry constantly faces volatile externalities such as rising and unstable operation costs, air-worthiness issues and high levels of regulatory controls. Cost reduction and faster turnaround time of Maintenance, Repair and Overhaul (MRO) services are some measures to address these challenges. MRO service providers are constantly required to reduce costs, improve turnaround time, while maintaining quality and adherence to regulations.

One of the problems that exacerbate cost and turnaround problems MRO operations face is the lag in information retrieval caused by a digital-paper gap.

A Complete Solution The Document Solution for Aerospace Maintenance (DSAM) is a critical component of the document management strategy to streamline the MRO process of aerospace organizations. It is an end-to-end document management solution that improves productivity while reducing turnaround time and regulatory risk.

DSAM Digitisation scans and automatically extracts important data from the Repair Order and supporting documents. This data can be directly exported to the existing ERP/MRO System through the DSAM ERP/MRO interface, improving the productivity of the data entry process.

Electronic copies are stored within DSAM Management, creating a central repository for sharing, tracking and audit purposes. DSAM Management also alerts users of document receipts to facilitate downstream process flow. Repair manuals can also be stored electronically within DSAM Management for easy retrieval.

“Document Solution for Aerospace Maintenance (DSAM) is a critical component of the document management strategy to streamline the MRO process of aerospace organizations.”

“One of the problems that exacerbate cost and turnaround problems MRO operations face is the lag in information retrieval caused by a digital-paper gap.”

Copyright © 2011, Strategy & Innovation Office, Fuji Xerox Singapore, All rights reserved.

Our Track Record in the Aerospace IndustryFuji Xerox Singapore is recognized as a leading provider of end-to-end document printing and management solutions

for the Aerospace industry. Among the top 10 global aerospace players in Singapore, more than 50% are currently served

by Fuji Xerox Singapore. We manage and print more than 27 million pages annually for the aerospace industry in Singapore.

DSAM Catalogue helps users locate the information they need quickly and accurately, through a user-friendly web-based interface and intelligent search functions.

Based on repair part numbers, DSAM On Demand effi ciently retrieves the Authorized Repair Certifi cate, Repair Quality checklist, Production Forms and relevant sections of the Repair Manual from DSAM Management and prints these documents. It also captures and transforms the shipping data into high quality laser printed invoices and Airway Bills through DSAM Printing.

As the market leader in providing managed services to the Aerospace industry, DSAM also offers two key services to improve the MRO process. DSAM Printing and Scanning Services provide experienced onsite or offsite printing and scanning services to expedite the MRO process in a timely, accurate and cost effective fashion.

Customer Benefi tsDSAM improves repair productivity by streamlining non value-add document-related activities, such as physical hand-offs of documents from department to department and browsing voluminous repair manuals.

Improved throughput leads to faster turnaround times that can translate to massive cost savings for airlines in an aircraft on ground (AOG) situation. This value proposition will enable MRO service providers to create a competitive advantage and ensure business sustainability.

DSAM also speeds up the generation of accurate invoices and retrieval of documents such as Proof of Delivery. This can potentially reduce Days Sales Outstanding.

Capturing document fl ow and activities electronically enhances the quality audit process, not only in terms of effi ciency and speed, but more importantly, in the areas of traceability and compliance.

“DSAM improves repair productivity by streamlining non value-add document-related activities”

Repair Order

Repair Manual

ERP/MRO System

Improve ProductivityImprove Turnaround

TimeImprove Compliance

& Tracking

Print

Work Order File / Work Package / Job File

Authorised Release Certifi cate

Repair Checklist Airway Bills

Production Forms Invoice

Document Solution for Aerospace Maintenance (DSAM)

DSAM Digitisation

DSAM Management

DSAM Catalogue

DSAM On Demand

DSAM Printing

DSAM ERP/MRO Interface

DSAM Scanning Services

DSAM Printing Services

Copyright © 2011, Strategy & Innovation Offi ce, Fuji Xerox Singapore, All rights reserved.

© 2011 Fuji Xerox Co., Ltd. All rights reserved. Xerox® and the sphere of connectivity design are registered trademarks of Xerox Corporation in the U.S. and/or other countries. Printed on FSC Certified paper.

For information, call or visit us at Fuji Xerox Singapore Pte Ltd 80 Anson Road, #01-01Fuji Xerox Towers Singapore 079907Tel: 6766 8888

h t t p : / / w w w . f u j i x e r o x . c o m . s g

August 2011

About the Strategy & Innovation Office (SIO)The Strategy & Innovation Office is the research, innovation and strategy advisory arm of Fuji Xerox Singapore. We are better known as “Content Lifecycle Specialists” and we focus on document –intensive business processes and practices that deliver high impact business outcomes. Our offerings include innovative industry-specific solutions and document-related advisory services to our clients. We create competitive advantage for you to meet your document challenges by improving your knowledge workforce support, customer service, customer communication and even corporate governance.

For any enquiries, email: sio.enquiry@sgp.fujixerox.com or contact an SIO representative at (65) 6761 6387.

Case Study

SolutionFuji Xerox’s Document Solution for Aerospace Maintenance (DSAM) was selected to plug the paper and digital gap.

DSAM digitises and stores the electronic image of shipping documents and other key documents such as signed repair reports and certificates. The electronic documents are integrated with underlying SAP documents, through the concept of virtual documents. Electronic distribution of documents facilitates the efficient triggering of workflows throughout a repair job.

To meet the regulatory requirements of the industry, our solution tracked all document flows and actions to maintain full traceability.

BenefitsDSAM eliminated the physical movement of paper for our client. This reduced waiting time and as a result, improved throughput in terms of repair jobs.

DSAM also improved the productivity of administrative staff by eliminating non value-add activities such as photocopying, filling and searching for paper documents.

With these favorable outcomes, our client could plan for expansion without the need to increase headcount unnecessarily, thereby achieving substantial cost savings. DSAM guaranteed the traceability of documents – a critical requirement for our client operating in a tightly regulated industry.

ChallengesOur client needed to improve the turnaround time of their repair job by almost 50% to meet customer requirements, and the demands of business growth.

A key cause of their excessive turnaround time is the movement of paper documents throughout their operation. Despite being on the SAP system, inefficiencies persisted, given the digital and paper gap between the shipping documents and structured information residing in SAP. The proposed solution must also meet stringent requirements of the local aviation authority.

BackgroundOur client has operations in 50 countries, has 68,000 employees, and is a world leader in mission-critical information systems for the Aerospace, Defence and Security markets. Leveraging a global presence and with concerns spanning the entire value chain, from prime contracting to equipment, our client plays a pivotal role in making the world a safer place.

“Improve the turnaround time of their repair job by almost 50% to meet customer requirements”

“Our client could plan for expansion without the need to increase headcount unnecessarily”