Vanessa Ferguson

52 Westcliffe, Dumbarton, G82 5DL01389 518098 • 07766493512 • vanessaferguson35@googlemail.com

Personal statement

A self-motivated and professional Administration Assistant with extensive experience in administration and secretarial roles, currently looking to resume professional career after dedicating time to raising a family. A highly organised and efficient individual, who has shown commitment and dedicationtowards her work and looks at challenges as a doorway to improve and over-achieve. Excellent admin skills, thorough knowledge of all Microsoft Office programs, as well as proficiency in travel bookings and extensive experience in liaising with clients. A bright and well-presented individual who takespride in the quality of her work.

Key Skills

56 words per minute typing Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint Excellent communication skills, both written and verbal Fully qualified British Red Cross first-aider Hard working Reliable and punctual Excellent organisational skills Willingness to undertake training to further develop skills Ability to use own initiative Knowledge and understanding of relevant Health & Safety and Equal opportunities & Diversity European Computer Driving Licence (ECDL) held Five years’ experience in an office environment Clean driving licence held

Employment History

Administration Assistant, Donaldson Associates, Glasgow(April 2016 – Present)

Achievements and responsibilities:

Answering incoming telephone calls Greeting visitors Ensure reception tidy Making tea/coffee for visitors Updating Holiday forms, Resources Sheet & Admin Calendar Logging incoming and outgoing mail Franking outgoing mail and courier documents Booking hotels, flights and rail tickets Attend Monthly Staff Meeting, take minutes, type of minutes and upload on portal Ordering of stationery/IT equipment and office supplies Pool car, Hire car bookings Organising meetings/seminars including lunch and coffee/tea arrangements Hard Copy Archiving

Check Emails for Glasgow Admin & Glasgow Inboxes Formatting of letters & reports Uploading of Safety Bulletins to Portal following monthly staff meeting New Starts - Adding to sign in sheet, issue of fob and door key, ordering and set up of

equipment Control of Locked Equipment

Sales Administrator, EDC Scotland Ltd, Erskine(March 2015 – April 2016)

Achievements and responsibilities:

Creating sales orders Creating purchase orders Expediting purchase orders Matching of invoices Creating and sending out pro-formas Liaising with customers Filing of quotes to customers Taking credit card details and processing payments Monitoring e-mail account Responding when appropriate or passing e-mails to colleagues as appropriate Arranging site visits for engineers and putting appointments into relevant diaries Inputting of time sheets and working out costs of jobs done Typing and formatting documents

Administration Co-ordinator/Receptionist, Grontmij Ltd, Glasgow(February 2012 – August 2014)

Achievements and responsibilities:

Arrange and prepare work stations for new starters Assist in the archiving of material and the retrieval and collection of archive material Log and track invoices Maintain up to date holiday log Produce and format letters, reports and other associated project documentation Assist in arranging interviews including managers diary management and room bookings Raise purchase order numbers Maintain and update the CSCS database Enter staff time into BST when required Order PPE and enter on central database Maintain up to date holiday log Arranging travel Presenting a professional and friendly first impression of the firm to all visitors and clients Managing incoming phone calls and mail Organising stationery orders and liaising with suppliers to meet business requests Replenishing and restocking of office equipment, always ensuring high level of stock

management efficiency Assumed the role of fire/health and safety officer for the entire office staff

Administrator, Doosan Babcock, Renfrew(November – February 2010)

Achievements and responsibilities:

Distributing the mail to all members of staff Photocopying Maintaining the stationary Use of every Microsoft package

Creating and format checking all internal and external presentations and reports Answering phones for Director of the company Reception cover every second week Maintaining any noticeboards Inputting all staff timesheets Booking travel and accommodation for staff Booking staff for any conferences they wanted to go on

Secretary, University of Glasgow, Glasgow(August 2007 – November 2009)

Achievements and responsibilities::

Arranging catering for business lunches Creating, distributing and formatting Course Information Documents (CIDS) Use of every Microsoft package Main reception for Visitors, Students and Academic Staff Maintaining the office mail log Monitoring the Undergraduate School e-mail account Responding when appropriate or passing e-mails to colleagues as appropriate Record the submission of coursework by students Distribute coursework to appropriate members of staff and return to students after they had

been marked Maintaining the student notice boards, ensuring posters were displayed and not out of date Maintaining office stationery supplies Assisting with the Undergraduate School admissions process Distributing and processing application forms Ensuring graduate School Files, both manual and electronic were kept up-to-date Typing and formatting documents Photocopying and filing Cash handling, updating web pages, recording timesheets and booking travel for staff

Education

Central College of Commerce(August 2007 – June 2009)

HNC Modules: Recording Financial Transactions Word Processing & Presentation Applications Spreadsheets Desktop Publishing

University of Glasgow(August 2007 – November 2009)

Modern Apprenticeship – Business AdministrationSVQ Level-3 - Business AdministrationEuropean Computer Driving Licence

Dumbarton Academy(August 2001 – June 2007)

Intermediate 2: Music – A Administration – B

8 Standard Grades achieved at Credit Level

Hobbies & Interests

In my spare time I enjoy going to the park and taking long walks. I also enjoy to read, spend time with friends and visit local attractions.

References

References are available upon request.