doing more with less - tableau conference 2018 · doing more with less #tc18 allan merrell...
TRANSCRIPT
Doing More with Less
# T C 1 8
Allan Merrell
Solutions Analyst
Micron
How to beg, borrow and steal your way into an effective COE
The 10 Second Viz CheckIn 10 seconds you should be able to identify the following
1. What is it?
2. How is it being measured
3. Is it going well?
Samples from Tableau Public to review• Fruit Consumption
• Dangerous Places
• Cat Emojis
• Tour De France
• Michael Jordan
• Blood Donation
• Flu Season
Micron Overview
Who we areMicron is a global leader in advanced memory systems and solutions focused on enabling the world’s most leading-edge technologies for computing, consumer, networking, embedded and mobile products.
How we do itWe collaborate with our customers and partners to engineer technology that accelerates the power of progress
Why we do itTo change the way the world learns, communicates and entertains.
Who We Are• 40 years strong
• Headquartered in Boise, Idaho, USA
• FY18 net sales of $30.4B
• World’s 3rd largest memory company
• #150 on the Fortune 500
• Over 40,000 patents
• Industry’s broadest portfolio of memory and storage technologies
• Trusted advisor to the compute, consumer, networking, storage, embedded and mobile markets
DrivenCollaborativeInnovative
HEADQUARTERS - Boise, Idaho
AMERICAS
United States
EMEA
Belgium Italy
Finland Netherlands
France Sweden
Germany United Kingdom
APAC
Australia Malaysia
China Singapore
India South Korea
Japan Taiwan
Micron’s Global
Expertise
TokyoSan Jose
MSA
Munich
Shanghai
Singapore
Boise Seoul
Who We Work With
Tableau at Micron my first day on the job
~1,500 Developers
Desktop Developers
~20,000 UsersServer Users Internal TTT
Trainers
>60,000 clicks/week
Boise Cluster
28,000 clicks/week
Singapore Cluster
350 publishers 3,400 dashboards 450 publishers 3,200 dashboards
100% uptime for 153 days 100% uptime for 211 days
Admins
TrainingTrainers hired externally from
Tableau
Being discussed as an option
8
0
My Tableau Story
Previously worked for Ingram Micro
• Built reports with Business Objects and Excel
• Job phased out after fancy new reporting software implemented
Joined pricing team at Micron
• Built dashboards with my new love, Tableau
• Left for Tableau Product Owner role when reporting taken away from pricing role
Welcome to IT
• Excited to lead a team of skilled passionate workers
• Everything was good and right in the world
Then Perception Met Reality
✓Curriculum Developer
✓Server Architect
✓Community Builder
✓Visualization Consultant
✓JIRA Expert
✓Scrum Expert
✓Data Connections Expert
✓Project Consultant
✓Etc.…
✓Server Admin
✓SharePoint Developer
✓Licensing Specialist
✓Lead Trainer
✓Tech Support
The Plan
•Build an effective Center of Excellence
•Develop Internally Lead Training
•Leverage Tableau resources to the MAX
Layers of Opportunity
• Reduce frequency of user FAQ’s
• Build confidence in the platform
• Create a positive experience for users where they feel supported
• Help others be proud of the end result achieved
• Establish frequent communication paths
• Grow sphere of influence internally
Build Quality COE Build Relationships
• Use Tableau Dashboards as every day tools
• Provide quality examples of how Tableau solves problems
• Teach class units directly from COE
Active Training Tool
Steps to building an effective COE
• Build out your organizational structure
• Get local Experts to anchor Internal Community
• Publicly published Postgres workbooks
• Best Practices established by other companies
• Internal workbooks built for other projects that can be easily repurposed
BEG STEAL
• Tableau maintained resources
• The 3 click rule
• 5-8 second attention span data
BORROW
COE topics
• Get Started
• Get Training
• Get Help
• Get Permission
• Get Faster (Make it Fast)
• Internal
• External
The 5 GET’S Community
• Dashboard Performance Metrics and Scoring
• Admin Resources
Governance
The New Team• 14 Tableau Trainers (more coming soon)
• 200+ Tableau Experts
• 800+ Trained Desktop Developers
• 40+ Technical Support Specialists
• 10+ Code Specialists
• 4 Licensing Experts
• 3 Tableau Professional Support Reps
• 2 Community Specialists
• And counting …………..
The Old Team
Chuck Allan
Tableau at Micron by the Numbers 2017 to 2018
From ~1,500 to>2,500 Developers
Desktop Developers
From ~20,000 to >37,000 Users
Server Users Internal TTT
Trainers 0 to14Boise: 5
Taiwan: 6 Japan: 2
Manassas: 1
>160,000 clicks/week
Boise Cluster
From 28,000 to >50,000 clicks/week
Singapore Cluster
350 to >600 publishers
3,400 to>5,000 dashboards
450 to >650 publishers
3,200 to>5,000 dashboards
100% uptime 518 days
100% uptime 576 days
Admins 2
ChuckAllan Merrell
TrainingMicron Led
Classes Taken YTD
0 to>450
50% capacity increase in FY18
30% capacity increase in FY18
Expansion to Singapore and Xi’an coming soon
Closing Thoughts
• If you ever feel like you are trying to solve Too big a problem with Too few resources, take a good look around
• The resources you need are probably a lot closer than you think
• If you don’t know where to start, phone a friend and go from there
Thank you!
#TC18
Allan Merrell
Solutions Analyst
Mgr. of the Tableau and Analytics COE’s
Advanced Analytics and Strategy
So if….
• The Worlds Largest Taxi service doesn’t need any cars
• The Worlds Largest Accommodation provider doesn’t need any real estate
• The Worlds Largest Retailer doesn’t need any inventory
Then maybe…
A Successful Tableau COE/COP
Doesn’t need a big dedicated team to run it and grow a quality deployment.