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Doing More with Less

# T C 1 8

Allan Merrell

Solutions Analyst

Micron

How to beg, borrow and steal your way into an effective COE

The 10 Second Viz CheckIn 10 seconds you should be able to identify the following

1. What is it?

2. How is it being measured

3. Is it going well?

1. What is it?2. How is it being measured3. Is it going well?

1. What is it?2. How is it being measured3. Is it going well?

1. What is it?2. How is it being measured3. Is it going well?

1. What is it?2. How is it being measured3. Is it going well?

1. What is it?2. How is it being measured3. Is it going well?

1. What is it?2. How is it being measured3. Is it going well?

1. What is it?2. How is it being measured3. Is it going well?

Science is an ITERATIVE

ProcessAllan Merrell

Micron Overview

Who we areMicron is a global leader in advanced memory systems and solutions focused on enabling the world’s most leading-edge technologies for computing, consumer, networking, embedded and mobile products.

How we do itWe collaborate with our customers and partners to engineer technology that accelerates the power of progress

Why we do itTo change the way the world learns, communicates and entertains.

Who We Are• 40 years strong

• Headquartered in Boise, Idaho, USA

• FY18 net sales of $30.4B

• World’s 3rd largest memory company

• #150 on the Fortune 500

• Over 40,000 patents

• Industry’s broadest portfolio of memory and storage technologies

• Trusted advisor to the compute, consumer, networking, storage, embedded and mobile markets

DrivenCollaborativeInnovative

HEADQUARTERS - Boise, Idaho

AMERICAS

United States

EMEA

Belgium Italy

Finland Netherlands

France Sweden

Germany United Kingdom

APAC

Australia Malaysia

China Singapore

India South Korea

Japan Taiwan

Micron’s Global

Expertise

TokyoSan Jose

MSA

Munich

Shanghai

Singapore

Boise Seoul

Who We Work With

Tableau at Micron my first day on the job

~1,500 Developers

Desktop Developers

~20,000 UsersServer Users Internal TTT

Trainers

>60,000 clicks/week

Boise Cluster

28,000 clicks/week

Singapore Cluster

350 publishers 3,400 dashboards 450 publishers 3,200 dashboards

100% uptime for 153 days 100% uptime for 211 days

Admins

TrainingTrainers hired externally from

Tableau

Being discussed as an option

8

0

My Tableau Story

Previously worked for Ingram Micro

• Built reports with Business Objects and Excel

• Job phased out after fancy new reporting software implemented

Joined pricing team at Micron

• Built dashboards with my new love, Tableau

• Left for Tableau Product Owner role when reporting taken away from pricing role

Welcome to IT

• Excited to lead a team of skilled passionate workers

• Everything was good and right in the world

Then Perception Met Reality

✓Curriculum Developer

✓Server Architect

✓Community Builder

✓Visualization Consultant

✓JIRA Expert

✓Scrum Expert

✓Data Connections Expert

✓Project Consultant

✓Etc.…

✓Server Admin

✓SharePoint Developer

✓Licensing Specialist

✓Lead Trainer

✓Tech Support

We have a very small team and we have this HUGE deployment to manage.

What can we do?

The Plan

•Build an effective Center of Excellence

•Develop Internally Lead Training

•Leverage Tableau resources to the MAX

Layers of Opportunity

• Reduce frequency of user FAQ’s

• Build confidence in the platform

• Create a positive experience for users where they feel supported

• Help others be proud of the end result achieved

• Establish frequent communication paths

• Grow sphere of influence internally

Build Quality COE Build Relationships

• Use Tableau Dashboards as every day tools

• Provide quality examples of how Tableau solves problems

• Teach class units directly from COE

Active Training Tool

Steps to building an effective COE

• Build out your organizational structure

• Get local Experts to anchor Internal Community

• Publicly published Postgres workbooks

• Best Practices established by other companies

• Internal workbooks built for other projects that can be easily repurposed

BEG STEAL

• Tableau maintained resources

• The 3 click rule

• 5-8 second attention span data

BORROW

The Results

COE topics

• Get Started

• Get Training

• Get Help

• Get Permission

• Get Faster (Make it Fast)

• Internal

• External

The 5 GET’S Community

• Dashboard Performance Metrics and Scoring

• Admin Resources

Governance

SIZE DOESN’T MATTER,FAST DATA IS BETTER

THAN BIG DATAHillary Mason

Introduction story

Guide to finding other Tableau Users

The Next Iteration

Physical guide to finding expert users

Links to enroll for classes

Class Materials

How to Get Permission

Make it Fast

How do I score?

Community Driven by Local ExpertsExample: Zen Master Shin

Tableau’s Data Connection Instructions

Tableau Help Page

Training Videos

My Mental Shift

We have a very small team and we have this HUGE deployment to manage.

What can we do?

Sure, we have a small team BUT we have this HUGE deployment we manage.

What can WE do?

The New Team• 14 Tableau Trainers (more coming soon)

• 200+ Tableau Experts

• 800+ Trained Desktop Developers

• 40+ Technical Support Specialists

• 10+ Code Specialists

• 4 Licensing Experts

• 3 Tableau Professional Support Reps

• 2 Community Specialists

• And counting …………..

The Old Team

Chuck Allan

Tableau at Micron by the Numbers 2017 to 2018

From ~1,500 to>2,500 Developers

Desktop Developers

From ~20,000 to >37,000 Users

Server Users Internal TTT

Trainers 0 to14Boise: 5

Taiwan: 6 Japan: 2

Manassas: 1

>160,000 clicks/week

Boise Cluster

From 28,000 to >50,000 clicks/week

Singapore Cluster

350 to >600 publishers

3,400 to>5,000 dashboards

450 to >650 publishers

3,200 to>5,000 dashboards

100% uptime 518 days

100% uptime 576 days

Admins 2

ChuckAllan Merrell

TrainingMicron Led

Classes Taken YTD

0 to>450

50% capacity increase in FY18

30% capacity increase in FY18

Expansion to Singapore and Xi’an coming soon

Closing Thoughts

• If you ever feel like you are trying to solve Too big a problem with Too few resources, take a good look around

• The resources you need are probably a lot closer than you think

• If you don’t know where to start, phone a friend and go from there

Success is an ITERATIVE

process

Questions?

Thank you!

#TC18

Allan Merrell

Solutions Analyst

Mgr. of the Tableau and Analytics COE’s

Advanced Analytics and Strategy

[email protected]

Trimmed Slides Delete before live presentation

V =𝑂∗𝐵𝑉∗𝑅

𝐿Velocity

Opportunities Business Value

Acceptance Rate

Length of Development Cycle

So if….

• The Worlds Largest Taxi service doesn’t need any cars

• The Worlds Largest Accommodation provider doesn’t need any real estate

• The Worlds Largest Retailer doesn’t need any inventory

Then maybe…

A Successful Tableau COE/COP

Doesn’t need a big dedicated team to run it and grow a quality deployment.