Doing More with TeamTrackDoing More with TeamTrack

May 1, 2007May 1, 2007

204/21/23 03:40

Goals and ObjectivesGoals and Objectives

Increased Reuse of Critical Assets Increased Productivity and Effectiveness Improve Quality Reduced Total Cost Increased Return on Investment (ROI) Increased Customer Satisfaction &

Perception in Marketplace Increased Efficiency, response time, and accuracy Reduced Deployment Schedule

Process Improvement Gains  Median

Productivity Gains Per Year 35%

Early Defect Detection 22%

Yearly Reduction in Post-Release Defect Reports 39%

Yearly Reduction in Time-To-Market 19%

Carnegie Mellon’s Software Engineering Institute (SEI) conducted a study in the mid 1990’s that demonstrates the benefits of repeatable, well-defined processes. The study involved 13 organizations actively engaged in process improvement for an average of 3 - 4 years.11 Hossein Saideian and Richard Kuzara. SEI Capability Maturity Model’s Impact on Contractors. IEEE Computer, January 1995.

Pro

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lity

Pro

babi

lity

Pro

babi

lity

Pro

babi

lity

Pro

babi

lity

CMMI-1

CMMI-2

CMMI-3

CMMI-4

CMMI-5

By meeting higher CMMI levels we can better achieve:

304/21/23 03:40

Best Practice – Using the ITIL ModelBest Practice – Using the ITIL Model

The Information Technology Infrastructure Library (ITIL®) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both high financial quality and value in IT operations. These procedures are supplier-independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.

2 Wikipedia, The Free Enclopedia.

Information Technology Infrastructure Library :

Service Desk Incident Management Problem Management Configuration Management Change Management Release Management

Service Support Service Delivery

Service Level Management Capacity Management Availability Management IT Service Continuity Mgmt.

404/21/23 03:40

Combine These Puzzling Pieces to get the Whole Project Picture

Combine These Puzzling Pieces to get the Whole Project Picture

Property

Property Management Maintenance Software Inventory Infrastructure Change Management Data

Base Help Desk Resource Management Vendor Information Knowledge Base Application Development

Maintenance

Vendor

Infrastructure

Software

Resource

Help Desk

KnowledgeBase

ApplicationDevelopment

504/21/23 03:40

TeamTrack Usage (Property Management)TeamTrack Usage (Property Management)

REQUIREMENTS Make determinations of property

needed to accomplish the requirements of the contract

Track the acquisition of the property from the Gov’t or as contract-acquired property

Handle the receipt, protection, control (accountability), and distribution of property

Track maintenance of Government property

Dispose of property which is excess to the contractual requirements

604/21/23 03:40

TeamTrack Usage (Maintenance)TeamTrack Usage (Maintenance)

REQUIREMENTS Track current maintenance

agreements Provide detail information about

specific maintenance contracts Track costs associated with

maintenance

704/21/23 03:40

TeamTrack Usage (Software Inventory)TeamTrack Usage (Software Inventory)

REQUIREMENTS Track software (COTS) packages Provide the ability for users to

check in/out software from the software library

Track costs associated with software purchases

804/21/23 03:40

TeamTrack Usage (Infrastructure CMDB)TeamTrack Usage (Infrastructure CMDB)

REQUIREMENTS Track Infrastructure devices

(servers, switches, routers etc…) Provide detail information about the

devices (OS level, patches, service tag number, software installed, worked performed)

Reports on infrastructure (power consumption, software in use, maintenance schedules)

904/21/23 03:40

TeamTrack Usage (Help Desk – Ticket System)TeamTrack Usage (Help Desk – Ticket System)

REQUIREMENTS Log tickets/add notes/check

progress, track action taken Keep details of users, their

requests, and problems Track time and progress spent on

jobs Provide knowledgebase for

searching future incidents Allow escalation for overdue calls,

as well as re-assignable to other support groups (software development)

Report on statistics

1004/21/23 03:40

TeamTrack Usage (Help Desk - Tasks) cont.TeamTrack Usage (Help Desk - Tasks) cont.

REQUIREMENTS Log tasks/add notes/check

progress, track action taken Track time and progress spent on

jobs Report on statistics

1104/21/23 03:40

TeamTrack Usage (Help Desk – Change Mgmt.) cont.TeamTrack Usage (Help Desk – Change Mgmt.) cont.

REQUIREMENTS Log requests for change that will

impact the infrastructure Track time and progress spent on

jobs Report on statistics

1204/21/23 03:40

TeamTrack Usage (Help Desk – Work Requests.) cont.TeamTrack Usage (Help Desk – Work Requests.) cont.

REQUIREMENTS Log requests for work to be

performed based on approved change requests

Track time and progress spent on jobs

Report on statistics

1304/21/23 03:40

TeamTrack Usage (Resource Management)TeamTrack Usage (Resource Management)

REQUIREMENTS Single repository to collect various

types of data about employees (location, company, e-mail, phone etc…)

Provide detail about property in possession of employees

Track progress of tasks related to new hire setup of hire to being rolled off a project

1404/21/23 03:40

TeamTrack Usage (Eval, Purchase and Vendor Information)TeamTrack Usage (Eval, Purchase and Vendor Information)

REQUIREMENTS Track detailed information about

vendors (Name, phone, address, support/contract number)\

Provide reports of which vendors are used, and what hardware/software was purchased

1504/21/23 03:40

TeamTrack Usage (Knowledgebase)TeamTrack Usage (Knowledgebase)

REQUIREMENTS Provide a single searchable

location for the Help Desk and other resources to easily identify problems, and the documented solutions for quicker recovery time

1604/21/23 03:40

TeamTrack Usage (Application Development)TeamTrack Usage (Application Development)

REQUIREMENTS Track new application Development

through a complete lifecycle Track any system change requests

to the various applications Integrate to a version control

system to document changes to code back to the original request

Notifications from state to state Ability to assign and track

responsibility Robust reporting capabilities

1704/21/23 03:40

Doing More with TeamTrackDoing More with TeamTrack

QUESTIONS?