dom2 v290311
DESCRIPTION
Trial solutionTRANSCRIPT
Divisional Operations Manager (DOM)
Induction Programme 2011
Module: DOM2
Module aim
To provide newly appointed Divisional Operations Managers (DOM) with clarity around the people
specific elements of their role
Module timeline
Insert visio timeline
Learning objectives
By the end of this module delegates will be able to:
• List the key management accountabilities of the DOM role
• Show an understanding of the key principles for successfully managing remote teams
• Demonstrate how to complete a people master plan
• List the people based metrics used within the balanced scorecard
• Demonstrate how to carry out an effective coaching session
• Show how to create a stakeholder map
• Demonstrate how to create a customer centric Divisional strategy
Module topics
People - Management accountabilities
Managing remote teams
Developing a people master plan
People based metrics (The balanced scorecard)
Effective Coaching
Customer - Stakeholder management
Keeping the customer at the forefront of Divisional strategy
People
Management accountabilities
Managing remote teams
Developing a people master plan
People based metrics
Effective coaching
Customer
Stakeholder management
Keeping the customer at the forefront of Divisional strategy