do’s and don’ts when moving to office 365 cloud · pdf fileof both audio and...

© Polycom, Inc. All rights reserved.

Do’s and don’ts when moving to Office 365 cloud voice

Peter Huboi - Senior Solutions Marketing Manager, Polycom

Paul Gurman - UC Solutions Architect, Polycom

© Polycom, Inc. All rights reserved. 2

Meet The Presenters

Peter Huboi,Senior Solutions Marketing Manager, Microsoft Voice SolutionsPolycom

Paul Gurman,UC Solutions Architect – Voice ; MCM, MSCEPolycom


Polycom & Microsoft Relationship

Strategic Partner• Multi-year development and integration agreement with Microsoft

• Polycom is the only partner that offers a comprehensive selection

of both audio and visual communication solutions for Skype for

Business and Office 365 (Skype for Business Online)

Leading Device Partner

• Audio innovations with HD Voice, Acoustic Fence, NoiseBlock

• Unique Microsoft-specific offerings for audio and video

• Continued development with Skype for Business, Office 365 and

Microsoft Teams for both on-premises and hosted deployments

• 14 Polycom phones/conference phones supported on Office 365

& Skype for Business today


Capabilities in Skype for Business Services and Office 365

C A L L I N G P L A N( P S T N C A L L I N G )

S K Y P E M E E T I N G

B R O A D C A S T

A U D I O C O N F E R E N C I N G( P S T N C O N F E R E N C I N G )

O F F I C E 3 6 5 P H O N E S Y S T E M ( C L O U D P B X )


BENEFITS OF SKYPE FOR BUSINESS VOICE

Reach people

easily, when you

need them, with

a single click of

a button

Access from

anywhere—

smartphone, pc,

tablet, desktop

phone

Simple features and

familiar Skype UI helps

end user adoption

Flexible deployment

helps reduce cost,

allows for leveraging

technology investments

and better ROI

PSTN Calling—Easy

number porting, rapid

provisioning and local,

long distance and

international calling


“Presence” informs our communication choices

Presence Status Example How we might reach out

Available IM, Voice Call , Video Call

Away Voice Call to Mobile ,

Voicemail

Out of Office Voice Call to Mobile ,

Voicemail, Email

Busy IM, Voicemail

In a Call IM, Voicemail

In a Conference IM, Voicemail

Do Not Disturb Voicemail, Email

Urgent Interruptions Only Voicemail, Email

Offline Voice Call to Mobile ,

Voicemail

Contact Card on Polycom VVX Phone is

accessed with a “long press”


“Skype UI” Helps Drive Adoption

VVX 601, idle screen VVX 601, home screen


Do consider the return on investment (ROI) on all

the communications services you’ll use

Don’t choose a cloud voice service that requires

vendor proprietary phones


POLYCOM AND SKYPE FOR BUSINESS COST SAVINGS

“We estimate that we will save about $100,000 (USD) a year by standardizing on Skype for Business Online. This savings

results from reducing the use of third-party conferencing providers, long-distance and toll calling contracts, and PBX and

phone systems.”

- Niv Dolgin, Director of Enterprise Infrastructure, Ixia


Don’t assume every user will be happy using just

a client and a headset

Do understand user specific needs and match them

to phone models


User Needs and Device Selection

• Polycom has devices for all types of workers and environments

“I want my administrative assistant to be able to

answer my calls”

“Our conference phones need to support hybrid

registrations and also need to support BYOD”

“I need a phone that shows my Skype for

Business “favorites” presence status

“I want the choice of controlling my call from the

phone or from my Skype form Business client”

“I want a phone that supports expansion modules

to see who’s available at a glance”


“Can’t we just use Headsets?”

• Desk phones are “always on”

• Quickly access features

• Additional support for features like paging not

supported in the S4B client

• Must wait for PC to Boot Up

• Bluetooth battery at “zero” / forgot headset

• Corded headset fatigue, tethered to desk

VS


CX300 R2 USB Phone

• Handset

• Speakerphone

• Headset jack

• Dial pad

• Mute, Hold, Redial

• Caller ID, Presence

• Headset only


VVX 201, VVX 300 series

• Always on

• Transfer

• Forward

• 2 lines (201)

• 6 lines (300 series)

• Call Park

• Handset

• Speakerphone

• Headset jack

• Mute, Hold, Redial

• Caller ID, Presence

• Call logs

• Conf reminder /

one click to join

• Acoustic Fence

• …and more

• Headset only

+


• Color screens and larger display sizes bring features to life

− Easier to see presence status in color

− Larger screens display more ‘Favorites’

• More line and feature keys (VVX 400 series) and touchscreens (VVX 500 series, VVX 600 series)

• Bluetooth headset support (VVX 600 series)Presence (shown on the

VVX 500 screen)

Select key(Up, Down, L, R)

Touchscreen

Polycom® VVX® 400 Series, VVX 500 Series, & VVX 600 Series

Polycom® VVX® 400 series Polycom® VVX® 501 Polycom® VVX® 601


NOTE: Pricing listed for Microsoft SfB edition Polycom® VVX phones. Refer to the latest pricelist for current pricing.

Polycom Desktop PhonesPositioning Polycom® VVX® Business Media Phones with Microsoft (SKU ending -019)

Entry-level Call centre,

cubicle Office, SoHo,

cubicleManager office

Executive office,

attendant desk

VVX

300/301/310/311

• High-quality entry

• VVX 310/311 has

Gigabit Ethernet

• 80+ features

• Six lines

One line, 5 favorites

VVX

400/401/410/411

• Mid-range phone

• Color screen

• VVX 410 has

Gigabit Ethernet

• VVX 401/411 has

USB

• 80+ features

• 12 lines

One line, 11

favorites (color)

• Larger Touch-screen

• Bluetooth support

• Gigabit Ethernet

• 80+ features

• 16 lines


(color)

• Add up to three

Extension Modules

• View presence of up to

200 “favorites”

• Call ‘favorites’ at the

touch of a button

Add Color Expansion Modules

$394

€358

£261

$274

€249

£183

$194

€176

£129

$494

€449

£327

$499 -

$1169

€416 -

€944

£333 -

£777

$174

€138

£101

Common area,

wall

VVX 600/601

VVX 500/501

• Touch-screen

• Gigabit Ethernet

• 80+ features

• 12 lines


(color)VVX 201

• Low cost ‘always

on’ phone

• 80+ features

• Two lines

One line, one

favourite


Don’t forget the conference rooms … and how

they’ll be used

Voice?

Video?

BYOD?

Do consider voice quality and environmental noise

when you select your phones and conference phones


Acoustic Fence on Polycom VVX

Noise cancellation for VVX users using a handset or headset

Compares Audio Levels “Subtracts” nearby conversations and room noise

detected by hands free microphone on VVX


Small Team

2-5

Medium Team

6-10

Large Working Group

10+

Polycom Trio

8800

Polycom Conference Phones for Microsoft

Polycom Trio

8500Polycom VoxBox

Speakerphone*

*VoIP is through the connected device’s UC client with VoxBox

(Bluetooth and USB)Open SIP

Add Video & Content

Open SIP

Add Video & Content (planned Q4 2017)


Polycom NoiseBlock™Eliminate disruptions


Polycom legendary conference quality

• Polycom® HD Voice™

− Reduces fatigue. Increases clarity and comprehension (200Hz - 14kHz audio)

• Polycom® NoiseBlock™ Technology

− Automatically mutes the microphone when a user stops speaking

• Personal and Group Calls

− 4 microphones—no sound islands

− 10 ft. (3m) microphone range

• Sounds Great

− On your calls

− When you play multimedia/music

USBBluetooth


Pair your mobile devicesExceptional USB speakerphone

* NFC available on Polycom Trio 8800 only

Broadest Interoperability

• Pair your device via Bluetooth/NFC* or USB

• Use your contact list

• Enhance audio for VaaS conferences


One-touch-joinMicrosoft Exchange Calendar Integration


• Outlook Exchange integration

• Begin conferences quickly

• Eliminate dialling errors

Create invitation Join conference1 2



Future-proof

Hybrid Registration

• Register to Skype for Business

• Register to SIP platform

• Dedicate line to VaaS conference lobby

1 2 3

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Business-class

videoconferencing

Legendary Audio

The most advance

Polycom has ever

developed

Share content from your

own device –

(tablet, iPhone, laptop,

content, music, video)

Polycom Trio Collaboration Kit


Polycom® CX5100 / CX5500

CX5500 Unified Conference Station(USB + SIP/VoIP)

CX5100 Unified Conference Station (USB only)

360° CameraWith Locking

Privacy Cap

Power Data Box

(for CX5100/CX5500)

Console with

Integrated speaker +

3 omnidirectional mics

Touch user interface

(CX5500 Only)

Mute button and

indicator lamp

Optional

Expansion Mics


SoundStructure Installed Audio

Accessories

TEL1 & TEL2PSTN Lines

Headset Adapter

Digital Phone interface

Ceiling MicrophonesDirect digital connection

VoIP InterfaceNative SIP

Polycom Touch

Control

Conferencing AND Sound Reinforcement

Sound Reinforcement

C1616 inputs

SR1212 inputs

C88 inputs

C1212 inputs


If you are a small to medium sized business:

• Do make sure your network is ready

• Don’t forget end user training

If you are an Enterprise size customer:

• Do make sure your network is ready

• Do plan a pilot trial

• Do consider management tools

• Don’t forget end user training


Devices Management Tool - with Resource Manger V10.3

Resource Manager

Video

Management

Audio

Management

open SIP

SIP Registration

Provisioning

Monitoring

SW Update

REST API

API Sync

Provisioning

Monitoring

SW Update

Full-fledged audio and

video device

management system.

• Provisioning

• Soft-update

• Monitoring

• Scheduling

… and much more.


Mitigating Risks in Your Deployment

User Adoption Know Your Users Environment Issues Showing ROI

• Learning a new interface

• Managing call flow changes in the organization

• Device selection

• Call quality

• Training (End users, IT, Helpdesk)

• Simple, intuitive to use and ad-hoc meetings

• Different users, different workflows

• Organization user assessments

• Different technology capabilities

• Choosing the right devices

• Ensure network is ready for voice and video traffic

• Bandwidth calculations

• Network evaluation/ recommendations

• QoS implementation

• Call endpoints matter—choosing the right phones

• Environmental noise

• Eliminating expensive per minute conference services

• Maintenance costs

• Licensing costs

• Reducing travel costs, increasing collaboration


Easy to use and manage

Broadest portfolio

Deep SfB integration

Best audio experience

Seven of every 10 phones sold with Skype for Business are Polycom phones!

Synergy Research, 2015

+

Unique Features

Polycom Voice Solutions for Skype for Business & Office 365

Questions?


Thank You

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