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DOT TESDA TIBFI
Awareness Seminar on ASEAN MRA on Tourism Professionals
One Tagaytay Place Hotel and Suites, Tagaytay City 29 June 2015
What is the ASEAN MRA on Tourism Professionals
ASEAN MRA on Tourism Professionals Awareness Seminar
The ASEAN Mutual Recognition Arrangement
(MRA) on Tourism Professionals was signed by
the ASEAN Member States on January 6, 2009 in
Hanoi, Vietnam.
Thailand signed on November 09, 2012.
MRAs
ASEAN MRA on Tourism Professionals Awareness Seminar
Mutual Recognition Arrangements
are arrangements between two or
more parties to mutually recognize
or accept some or all aspects of
one another’s conformity with
assessment results
MRA Objectives
ASEAN MRA on Tourism Professionals Awareness Seminar
To facilitate mobility of Tourism Professionals/ Workers;
To exchange information on best practices in competency-based education and training for Tourism Professionals; and
To provide opportunities for cooperation and capacity building across ASEAN member countries.
MRA “infrastucture”
ASEAN MRA on Tourism Professionals Awareness Seminar
REGIONAL LEVEL
1. The ASEAN Tourism Professional
Monitoring Committee (ATPMC)
2. The ASEAN Tourism Professional
Registration System (ATPRS)
NATIONAL LEVEL
1. The National Tourism Professional
Board/Agency (NTPB)
2. The Tourism Professional Certification
Board (TPCB)
The ATPMC
ASEAN MRA on Tourism Professionals Awareness Seminar
Consist of ASEAN
National Tourism
Organizations (NTOs)
and appointed
representatives from
the National Tourism
Professional
Boards(NTPBs)
MRA on Tourism Professionals
Schematic outline of a mechanism to support an MRA
Legend:
• ATPMC – ASEAN Tourism Professional Monitoring Committee
• ATPRS – ASEAN Tourism Professional Registration System
• NTPB – National Tourism Professional Board (National level)
• TPCB – Tourism Professional Certification Board (National level)
Comparability of
Common ASEAN Tourism Curriculum
(CATC) - ASEAN Common Competency
Standards for Tourism Professionals
(ACCSTP) and
Competency Standards (CS) /Training
Regulations (TRs): Housekeeping
COMPARABILITY OF QUALIFICATIONS FRAMEWORK
ACCSTP FRAMEWORK VIS-À-VIS PHILIPPINE QUALIFICATIONS
FRAMEWORK
ACCSTP Framework Philippine Qualifications
Framework (PQF)
Diploma
Certificate IV
Certificate III
Certificate II
(Incorporating Certificate I)
National Certificate (NC) III
National Certificate (NC) II
Advanced Diploma
National Certificate (NC) I
DOCTORAL & POST
DOCTORAL
POST BACCALAUREATE
BACCALAUREATE
DIPLOMA
National Certificate (NC) IV
L8
L7
L6
L5
L4
L3
L2
L1
L5
L4
L3
L2
L1
L7
L6
L8
COMPARABILITY OF QUALIFICATIONS
ACCSTP VIS-À-VIS PHILIPPINE QUALIFICATION
FOR HOUSEKEEPING NC II
ACCSTP Philippine Qualification
Diploma of Housekeeping
(Supervision and Administration)
Certificate IV In Housekeeping
(Guest Services Supervision)
Certificate III In Housekeeping
Certificate II In Housekeeping
(Incorporating Certificate I)
Housekeeping NC IV
Housekeeping NC III
Housekeeping NC II
Advanced Diploma of Housekeeping
(Management)
COMPARABILITY OF CATC, ACCSTP AND PHILIPPINE NATIONAL
COMPETENCY STANDARDS (CS)/ TRAINING REGULATIONS:
PACKAGING FOR CERTIFICATE II/NC II IN HOUSEKEEPING
CATC / ACCSTP PHL National CS/TR
Core and Generic
Competencies
Basic Competencies
Core Competencies
Elective Competencies
Common
Competencies
Functional
Competencies
COMPARABILITY OF CATC, ACCSTP AND PHILIPPINE NATIONAL
COMPETENCY STANDARDS (CS)/ TRAINING REGULATIONS:
PACKAGING FOR CERTIFICATE II/NC II IN HOUSEKEEPING
CATC ACCSTP NATIONAL CS/TR
Core and Generic
Competencies
Core and Generic
Competencies
Basic Competencies
Common Competencies
Functional Competencies In addition to the Core and Generic Competencies ten (10)
competencies from the Hotel Services (Front Office and
Housekeeping) Competency Standards Menu with at least six (6) from
the following clusters:
• Housekeeping
• Security Services
And
At least two (2) competencies from one or more of the following
Clusters:
• Common Core Competencies
• Customer Service, Sales and Marketing
Core Competencies
Elective Competencies
In all cases selection of Functional Competencies must reflect the
intended Job Title, local industry requirements and the Certificate
Level.
ACCSTP
Qualification Title
Certificate II in Housekeeping
CORE AND GENERIC
COMPETENCIES
TESDA TRAINING REGULATION
HOUSEKEEPING NC II
D1.HOT.CL1.01 - Work effectively with
customers
500311106 - Work in team environment BASIC
D1.HOT.CL1.02 - Work in socially
diverse environment
500311106 - Work in team environment BASIC
D1.HOT.CL1.03 - Implement
occupational health and safety
procedures
500311108 - Practice occupational health and
safety procedures
TRS311204 - Perform workplace and safety practices
BASIC
COMMON
D1.HOT.CL1.04 - Perform clerical
procedures
500311105 - Participate in workplace
communication BASIC
D1.HOT.CL1.05 - Promote products
and services to customers
TRS311201 – Develop and update industry
knowledge COMMON
D1.HOT.CL1.06 - Manage and resolve
conflict situations
TRS311205 - Provide effective customer service COMMON
D1.HOT.CL1.07 - Perform basic First-
Aid procedures
500311108 - Practice occupational health and
safety procedures BASIC
D1.HOT.CL1.08 - Perform child
protection duties relevant to the
tourism industry
TRS311204 – Perform workplace and safety
practices COMMON
D1.HOT.CL1.09 - Speak English at a
basic operational level
500311105 - Participate in workplace
communication BASIC
FUNCTIONAL COMPETENCIES
HOUSEKEEPING
D1.HHK.CL3.01 - Provide
housekeeping services to guests
TRS5123111 - Provide Housekeeping Services to
Guest CORE
D1.HHK.CL3.02 - Clean public areas,
facilities and equipment
D1.HHK.CL3.03 - Clean and prepare
rooms for in-coming guests
D1.HHK.CL3.04 - Maintain and
operate an industrial laundry
TRS5123115 - Clean public areas, facilities and
equipment CORE
TRS5123112 - Clean and Prepare Rooms for
Incoming Guests CORE
- Not practice in industry
D1.HHK.CL3.05 - Launder linen and
guests’ clothes TRS5123114 - Laundry Linen and Guest Clothes CORE
D1.HHK.CL3.06- Provide valet/butler
servicec TRS5123113 - Provide Valet/Butler Service CORE
D1.HHK.CL3.07 - Clean and maintain
industrial work area and equipment -
Not applicable since
laundry is being
outsourced by industry
SECURITY SERVICES
NOTE: The competencies under this cluster is not applicable / performed by Housekeeping
NC II level except for “Manage intoxicated persons”
D1.HSS.CL4.01 - Establish and
maintain a safe and secure workplace
HCS516301 – Perform control system in the workplace
HCS516307 – Monitor activities within area of
responsibility
CORE (TR Security Services
NC I, II)
D1.HSS.CL4.02 - Maintain the
security of premises and property
HCS516307 – Monitor activities within area of
responsibility
CORE (TR Security Services
NC I, II)
D1.HSS.CL4.03 - Operate basic
security equipment
HCS516301 – Perform control system in the workplace CORE (TR Security Services
NCI)
D1.HSS.CL4.04 - Maintain the safety
of premises and personnel
HCS516308 – Enforce access control and identification
system CORE
(TR Security Services
NC I, II)
RE D1.HSS.CL4.05 - Observe and
monitor people
HCS516307 – Monitor activities within area of
responsibility
CORE (TR Security Services
NC I, II)
D1.HSS.CL4.06 - Provide for the
safety of VIPs
TRS512378 – Provide for the safety of VIP’s CORE (TR Housekeeping NC
IV
D1.HSS.CL4.07 - Manage intoxicated
persons
TRS5123122 – Deal with/Handle intoxicated guests CORE (TR Housekeeping NC
II)
D1.HSS.CL4.08 - Escort, carry and
store valuable items
TRS5123174 – Escort, carry and store valuable items
CORE (TR Housekeeping NC
III)
D1.HSS.CL4.09 - Provide lost and
found facility
TRS5123179 – Provide a lost and found facility CORE (TR Housekeeping NC
IV)
D1.HSS.CL4.10 - Plan and conduct an
evacuation of premises
HSC516310 – Enforce emergency response procedures CORE (TR Security Services
NC II)
COMMON CORE
COMPETENCIES
D1.HOT.CL1.01 - Work effectively with
customers and colleagues
500311106 - Work in team environment BASIC
D1.HOT.CL1.02 - Work in socially
diverse environment
500311106 - Work in team environment BASIC
D1.HOT.CL1.03 - Implement
occupational health and safety
procedures
500311108 - Practice occupation health and safety
procedures
TRS311204 - Perform workplace and safety practices
BASIC
COMMON
D1.HOT.CL1.04 - Comply with
workplace hygiene procedures TRS311202 - Observe workplace hygiene procedures COMMON
D1.HOT.CL1.05 - Perform clerical
procedures 500311105 - Participate in workplace communication BASIC
D1.HOT.CL1.06 - Access and retrieve
computer-based data TRS311203 - Perform computer operations COMMON
D1.HOT.CL1.07 - Speak English at a
basic operational level 500311105 - Participate in workplace communication BASIC
D1.HOT.CL1.08 - Communicate
effectively on the telephone TRS311205 - Provide effective customer service COMMON
D1.HOT.CL1.09 - Maintain hospitality
industry knowledge TRS311201 - Develop and update industry knowledge COMMON
D1.HOT.CL1.10 - Develop and update
tourism industry knowledge TRS311201 - Develop and update industry knowledge COMMON
D1.HOT.CL1.11 - Promote products
and services to customers TRS311201 - Develop and update industry knowledge COMMON
D1.HOT.CL1.12 - Manage and resolve
conflict situations TRS311205 - Provide effective customer service COMMON
D1.HOT.CL1.13 - Perform basic first-
aid procedures
50031108 - Practice occupational health and safety
procedures BASIC
D1.HOT.CL1.14 - Perform child
protection duties relevant to the
tourism industry
TRS311204 – Perform workplace and safety practices COMMON
D1.HOT.CL1.15 - Develop protective
environments for children in tourism
destinations
- n/a
CUSTOMER SERVICE, SALES
AND MARKETING
NOTE: The competencies in this Cluster not applicable/performed by Housekeeping NC II
level
D1.HSM.CL5.01 - Organize functions -
D1.HSM.CL5.02 - Plan and
implement sales activities or
campaigns
-
D1.HSM.CL5.04 - Develop and update
local knowledge
D1.HSM.CL5.05 - Prepare and deliver
a presentation
-
D1.HSM.CL5.06 - Establish and
maintain a business relationship
TRS311209 – Establish and conduct business
relationships
COMMON
(NC III)
D1.HSM.CL5.07 - Develop and
implement a business plan
-
COMPARABILITY OF CATC, ACCSTP AND PHILIPPINE
NATIONAL COMPETENCY STANDARDS (CS)/ TRAINING
REGULATIONS: PACKAGING FOR CERTIFICATE II/NC II IN
HOUSEKEEPING
CATC ACCSTP NATIONAL CS/TR
JOB TITLE:
Junior Cleaner
Assistant Cleaner
Cleaner
Room Maid
Assistant Public Area Cleaner
Public Area Cleaner
Public Area Attendant
Butler
Room/Cabin Attendant
Public Area Attendant
Laundry Attendant
Housekeeping Attendant
Attendant
For Tourism Industry
ASEAN MRA on Tourism Professionals Awareness Seminar
Facilitate mobility of tourism professionals based on
the tourism competency qualification/certificate;
Enhance conformity of competency based training/
education;
Recognize skills of tourism professionals
Improve the quality of tourism human resources
(graduates ready to work in the industry); and
Enhance the quality of tourism services
“Brain drain” of trained tourism professionals
Trained TPs may choose to work overseas due to
better employment opportunities
Attrition/ loss of trained workers
Affect the service quality in the Philippines
Challenges
Need to protect national interests especially to ensure
local employment is not affected
Readiness of member states in terms of establishment
of MRA – TP system
Support of concerned government agencies on
education & training, and domestic labor policies
Implementation Issues
Comparability of
Common ASEAN Tourism Curriculum
(CATC) - ASEAN Common Competency
Standards for Tourism Professionals
(ACCSTP) and
Competency Standards (CS) /Training
Regulations (TRs): Housekeeping
COMPARABILITY OF QUALIFICATIONS FRAMEWORK
ACCSTP FRAMEWORK VIS-À-VIS PHILIPPINE QUALIFICATIONS
FRAMEWORK
ACCSTP Framework Philippine Qualifications
Framework (PQF)
Diploma
Certificate IV
Certificate III
Certificate II
(Incorporating Certificate I)
National Certificate (NC) III
National Certificate (NC) II
Advanced Diploma
National Certificate (NC) I
DOCTORAL & POST
DOCTORAL
POST BACCALAUREATE
BACCALAUREATE
DIPLOMA
National Certificate (NC) IV
L8
L7
L6
L5
L4
L3
L2
L1
L5
L4
L3
L2
L1
L7
L6
L8
COMPARABILITY OF QUALIFICATIONS
ACCSTP VIS-À-VIS PHILIPPINE QUALIFICATION
FOR HOUSEKEEPING NC II
ACCSTP Philippine Qualification
Diploma of Housekeeping
(Supervision and Administration)
Certificate IV In Housekeeping
(Guest Services Supervision)
Certificate III In Housekeeping
Certificate II In Housekeeping
(Incorporating Certificate I)
Housekeeping NC IV
Housekeeping NC III
Housekeeping NC II
Advanced Diploma of Housekeeping
(Management)
COMPARABILITY OF CATC, ACCSTP AND PHILIPPINE NATIONAL
COMPETENCY STANDARDS (CS)/ TRAINING REGULATIONS:
PACKAGING FOR CERTIFICATE II/NC II IN HOUSEKEEPING
CATC / ACCSTP PHL National CS/TR
Core and Generic
Competencies
Basic Competencies
Core Competencies
Elective Competencies
Common
Competencies
Functional
Competencies
COMPARABILITY OF CATC, ACCSTP AND PHILIPPINE NATIONAL
COMPETENCY STANDARDS (CS)/ TRAINING REGULATIONS:
PACKAGING FOR CERTIFICATE II/NC II IN HOUSEKEEPING
CATC ACCSTP NATIONAL CS/TR
Core and Generic
Competencies
Core and Generic
Competencies
Basic Competencies
Common Competencies
Functional Competencies In addition to the Core and Generic Competencies ten (10)
competencies from the Hotel Services (Front Office and
Housekeeping) Competency Standards Menu with at least six (6) from
the following clusters:
• Housekeeping
• Security Services
And
At least two (2) competencies from one or more of the following
Clusters:
• Common Core Competencies
• Customer Service, Sales and Marketing
Core Competencies
Elective Competencies
In all cases selection of Functional Competencies must reflect the
intended Job Title, local industry requirements and the Certificate
Level.
ACCSTP
Qualification Title
Certificate II in Housekeeping
CORE AND GENERIC
COMPETENCIES
TESDA TRAINING REGULATION
HOUSEKEEPING NC II
D1.HOT.CL1.01 - Work effectively with
customers
500311106 - Work in team environment BASIC
D1.HOT.CL1.02 - Work in socially
diverse environment
500311106 - Work in team environment BASIC
D1.HOT.CL1.03 - Implement
occupational health and safety
procedures
500311108 - Practice occupational health and
safety procedures
TRS311204 - Perform workplace and safety practices
BASIC
COMMON
D1.HOT.CL1.04 - Perform clerical
procedures
500311105 - Participate in workplace
communication BASIC
D1.HOT.CL1.05 - Promote products
and services to customers
TRS311201 – Develop and update industry
knowledge COMMON
D1.HOT.CL1.06 - Manage and resolve
conflict situations
TRS311205 - Provide effective customer service COMMON
D1.HOT.CL1.07 - Perform basic First-
Aid procedures
500311108 - Practice occupational health and
safety procedures BASIC
D1.HOT.CL1.08 - Perform child
protection duties relevant to the
tourism industry
TRS311204 – Perform workplace and safety
practices COMMON
D1.HOT.CL1.09 - Speak English at a
basic operational level
500311105 - Participate in workplace
communication BASIC
FUNCTIONAL COMPETENCIES
HOUSEKEEPING
D1.HHK.CL3.01 - Provide
housekeeping services to guests
TRS5123111 - Provide Housekeeping Services to
Guest CORE
D1.HHK.CL3.02 - Clean public areas,
facilities and equipment
D1.HHK.CL3.03 - Clean and prepare
rooms for in-coming guests
D1.HHK.CL3.04 - Maintain and
operate an industrial laundry
TRS5123115 - Clean public areas, facilities and
equipment CORE
TRS5123112 - Clean and Prepare Rooms for
Incoming Guests CORE
- Not practice in industry
D1.HHK.CL3.05 - Launder linen and
guests’ clothes TRS5123114 - Laundry Linen and Guest Clothes CORE
D1.HHK.CL3.06- Provide valet/butler
servicec TRS5123113 - Provide Valet/Butler Service CORE
D1.HHK.CL3.07 - Clean and maintain
industrial work area and equipment -
Not applicable since
laundry is being
outsourced by industry
SECURITY SERVICES
NOTE: The competencies under this cluster is not applicable / performed by Housekeeping
NC II level except for “Manage intoxicated persons”
D1.HSS.CL4.01 - Establish and
maintain a safe and secure workplace
HCS516301 – Perform control system in the workplace
HCS516307 – Monitor activities within area of
responsibility
CORE (TR Security Services
NC I, II)
D1.HSS.CL4.02 - Maintain the
security of premises and property
HCS516307 – Monitor activities within area of
responsibility
CORE (TR Security Services
NC I, II)
D1.HSS.CL4.03 - Operate basic
security equipment
HCS516301 – Perform control system in the workplace CORE (TR Security Services
NCI)
D1.HSS.CL4.04 - Maintain the safety
of premises and personnel
HCS516308 – Enforce access control and identification
system CORE
(TR Security Services
NC I, II)
RE D1.HSS.CL4.05 - Observe and
monitor people
HCS516307 – Monitor activities within area of
responsibility
CORE (TR Security Services
NC I, II)
D1.HSS.CL4.06 - Provide for the
safety of VIPs
TRS512378 – Provide for the safety of VIP’s CORE (TR Housekeeping NC
IV
D1.HSS.CL4.07 - Manage intoxicated
persons
TRS5123122 – Deal with/Handle intoxicated guests CORE (TR Housekeeping NC
II)
D1.HSS.CL4.08 - Escort, carry and
store valuable items
TRS5123174 – Escort, carry and store valuable items
CORE (TR Housekeeping NC
III)
D1.HSS.CL4.09 - Provide lost and
found facility
TRS5123179 – Provide a lost and found facility CORE (TR Housekeeping NC
IV)
D1.HSS.CL4.10 - Plan and conduct an
evacuation of premises
HSC516310 – Enforce emergency response procedures CORE (TR Security Services
NC II)
COMMON CORE
COMPETENCIES
D1.HOT.CL1.01 - Work effectively with
customers and colleagues
500311106 - Work in team environment BASIC
D1.HOT.CL1.02 - Work in socially
diverse environment
500311106 - Work in team environment BASIC
D1.HOT.CL1.03 - Implement
occupational health and safety
procedures
500311108 - Practice occupation health and safety
procedures
TRS311204 - Perform workplace and safety practices
BASIC
COMMON
D1.HOT.CL1.04 - Comply with
workplace hygiene procedures TRS311202 - Observe workplace hygiene procedures COMMON
D1.HOT.CL1.05 - Perform clerical
procedures 500311105 - Participate in workplace communication BASIC
D1.HOT.CL1.06 - Access and retrieve
computer-based data TRS311203 - Perform computer operations COMMON
D1.HOT.CL1.07 - Speak English at a
basic operational level 500311105 - Participate in workplace communication BASIC
D1.HOT.CL1.08 - Communicate
effectively on the telephone TRS311205 - Provide effective customer service COMMON
D1.HOT.CL1.09 - Maintain hospitality
industry knowledge TRS311201 - Develop and update industry knowledge COMMON
D1.HOT.CL1.10 - Develop and update
tourism industry knowledge TRS311201 - Develop and update industry knowledge COMMON
D1.HOT.CL1.11 - Promote products
and services to customers TRS311201 - Develop and update industry knowledge COMMON
D1.HOT.CL1.12 - Manage and resolve
conflict situations TRS311205 - Provide effective customer service COMMON
D1.HOT.CL1.13 - Perform basic first-
aid procedures
50031108 - Practice occupational health and safety
procedures BASIC
D1.HOT.CL1.14 - Perform child
protection duties relevant to the
tourism industry
TRS311204 – Perform workplace and safety practices COMMON
D1.HOT.CL1.15 - Develop protective
environments for children in tourism
destinations
- n/a
CUSTOMER SERVICE, SALES
AND MARKETING
NOTE: The competencies in this Cluster not applicable/performed by Housekeeping NC II
level
D1.HSM.CL5.01 - Organize functions -
D1.HSM.CL5.02 - Plan and
implement sales activities or
campaigns
-
D1.HSM.CL5.04 - Develop and update
local knowledge
D1.HSM.CL5.05 - Prepare and deliver
a presentation
-
D1.HSM.CL5.06 - Establish and
maintain a business relationship
TRS311209 – Establish and conduct business
relationships
COMMON
(NC III)
D1.HSM.CL5.07 - Develop and
implement a business plan
-
COMPARABILITY OF CATC, ACCSTP AND PHILIPPINE
NATIONAL COMPETENCY STANDARDS (CS)/ TRAINING
REGULATIONS: PACKAGING FOR CERTIFICATE II/NC II IN
HOUSEKEEPING
CATC ACCSTP NATIONAL CS/TR
JOB TITLE:
Junior Cleaner
Assistant Cleaner
Cleaner
Room Maid
Assistant Public Area Cleaner
Public Area Cleaner
Public Area Attendant
Butler
Room/Cabin Attendant
Public Area Attendant
Laundry Attendant
Housekeeping Attendant
Attendant
Thank You
and
Mabuhay !