down the rabbit hole reception training. reception registration coat check food & beverage ...
TRANSCRIPT
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Down the Rabbit Hole
RECEPTION TRAINING
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Reception
REGISTRATION
COAT CHECK
FOOD & BEVERAGE Drinks
Servers
Bussers
TRANSITION
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Registration
2-3 staff members
Set-up of table & keys
Alphabetical by last name
Distribution of keys
Ask name
Find & give out key
“Enjoy your fall down the rabbit hole!”
SERVICE
Smile
Friendly
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Coat Check
2-3 staff members
Numbered tickets
One for coat, one for guest
Keep coats in numbered order
SERVICE
Smile
Friendly
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Food & Beverage – Drinks Station
2 Staff members
Know the ingredients
Index card provided
Keep filled cups on the table
One napkin with each drink
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Reception Drinks
Mad Hatter Mojito
A blackberry honey puree mixed with lemon lime soda topped with a mint leaf
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Food & Beverage - Servers
4 staff members
2 for each hors d'oeuvres
Memorize ingredients
Index card provided
Say name of hors d’oeuvres when offering to a guest
Tray in one hand, napkins in the other
SERVICE
Smile
Friendly
Don’t be pushy
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Reception Food
Cheshire Canapé
A smoked salmon roll on a cucumber round with a dollop of dill sour cream
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Reception Food
Alice’s Crostini
A crostini topped with warmed orange marmalade and melted brie cheese
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Food & Beverage - Bussers
Large tray to collect trash
Attention to cocktail tables
If guests look like they want to get ride of
something
Don’t be pushy!
Service with a smile!
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Transition
When white rabbit enters
Staff is expected to make their way to the
outer edges of the room
Out of the way
SERVICE
Smile
“enjoy your meal”